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Audiocodes products cannot be returned to VoIP Supply. We recommend that you purchase an Audiocodes extended support package for troubleshooting problems as they arrive. You can choose from a DVS package (9x5xNBD) or an ACTS package (24x7x4). With an extended support package, Audiocodes will assist you in troubleshooting your once working gateway.
If you need help setting up and configuring your Audiocodes gateway for the first time, you can purchase a remote implementation package from Audiocodes through VoIP Supply. Please call an Audiocodes specialist at 1-800-398-8647 for a quote on an Audiocodes remote setup package.