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Recent posts by Ying-Hui on VoIP Insider

Does your VoIP Service Provider Provide Hardware Support?
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When your VoIP phone doesn’t work the way you expect it to work, nothing is more frustrating than getting a “Sorry, we don’t support your hardware.” message from customer service. If you’ve had that same bad experience before – keep reading! You are about to find out the reason and how to prevent that in the future.

What Does My VoIP Phone Have To Do With My Service Provider or IT Administrator?

Many customers come to VoIP Supply for VoIP hardware support and most of the time our first question is who is your VoIP service provider or IT administrator? You might be wondering, what does my VoIP hardware have to do with the service provider?

Your VoIP phones functionality depends on how they were …

SD-WAN In the Know Part II: Why SD-WAN? How Secure is it?
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Note: this is a two-part blog series. You can read SD-WAN In the Know Part I here.

In the previous post, we have learned the basics about SD-WAN. Today, we are going to learn more about why many multi-location businesses choose SD-WAN and how secure it is comparing to traditional WAN connectivity. Let’s get to it:

Why SD-WAN?

A short answer would be: SD-WAN can offer you a seamless, secure connectivity across your multiple communications platforms efficiently with lower costs.

Traditionally, when you have multiple branch offices connected to your headquarter, the traffic from each branch is pulled across the WAN links to your main site. This process is very inefficient and expensive. Now with SD-WAN, you have a direct Internet connectivity that …

How to Set Polycom VVX Series Volume to a Persistent Level?
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Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: What VoIP Headsets will work with Sangoma s500 and a mobile phone? Today, we have more new real questions and answers from VoIP users just like you.  

How to Set Polycom VVX Series Volume to a Persistent Level?

Q: I have a customer with 30 locations stated that the ringer is not loud enough. Is there a solution to resolve this?

A: Polycom’s VVX receiver volume resets to a nominal level after each call. This is …

Grandstream Released WP800 Portable WiFi VoIP Phone for Beta testing!
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Grandstream recently announced the release of their upcoming WiFi VoIP phones for beta testing! This new WiFi phone supports 2 SIP accounts and features a built-in accelerometer, proximity sensor, panic button, and much more!

Grandstream WiFi VoIP Phone

Unique Features:

  • Integrated dual-band 802.11 a/b/g/n Wi-Fi support
  • 2 SIP accounts and 2 lines, and a 2.4” color LCD with real-time video streaming features
  • HD voice & dual MIC design with wide-band voice codecs such as Opus
  • Built-in accelerometer, proximity sensor, panic button, and push-to-talk features
  • Integrated Bluetooth for syncing headsets and mobile devices
  • Runs on AndroidTM 7.0 and supports custom Android apps
…

How to Avoid VoIP System Downtime during an Internet Outage
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Last week, Comcast suffered a massive outage, affecting thousands of users across the USA including Pacific Northwest, California, Florida and more.

Many businesses were affected by this outage, unable to make or receive phone calls during peak business hours including some government agencies and emergency response teams. Many of these customers were using VoIP and only some had a failover plan. If you don’t have one, this is a post you’re going to want to read!

 

How Do I Avoid VoIP System Downtime during an  Internet Outage?

One of the most important factors to consider when evaluating a VoIP system is whether your VoIP service provider offers call continuity and system redundancy. These features are made to ensure that no VoIP calls will be …

4 Reasons Why You Should Let VoIP Supply Help Your Provisioning Needs
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We all have a lot to do each day and programming your customers’ VoIP systems shouldn’t be your focus. Luckily, there’s a better solution: the provisioning service by VoIP Supply!

Check out the top four reasons why our customers choose to do programming and provisioning with the VoIP Supply provisioning team:

Why Provisioning VoIP Systems with VoIP Supply?

 

Reason 1: Let the experts do it right!

Each component in a VoIP system needs its own programming and little tweaks. The VoIP Supply provisioning team already has the knowledge and capability to do it efficiently for you. Why not let us do it right for you?

Our team configures the proper IP settings to match your network specifications, sets up your extension information, and …

Is Google Hangouts Meet Compatible with Polycom and Cisco Phones?
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Great news! Google today announced that their Hangouts Meet, a designated business video conferencing solution, will be compatible with Polycom and Cisco hardware in a few weeks.

These integrations will make it easier for businesses to use meeting solutions utilizing existing VoIP hardware they have.

“Nothing’s more frustrating than hosting a meeting and having trouble getting people to join because of issues with technology—it can interrupt workflows and slow down productivity,” Rany Ng, Google’s director of product management for G Suite

Additionally, Google also introduced its new third party integration with Google calendar. Now you can join some third party calls such as Webex right from Google Calendar with a simple click.

We are expecting to see more integrations and analytics updates from Google in …

Grandstream UCM6200 & GXP Phones Webinar Recap (Recording and Q&A)
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Are you interested in the Grandstream UCM6200 or other versions of the UCM? These Grandstream IP PBX appliances offer secure and reliable service at an unprecedented price without any licensing fees, cost-per-feature or recurring fees. During our previous webinar with Grandstream, we received a lot of great questions about the UCM appliances and we want to share with all of you who may have the same questions!  

Download the presentation slides here

Grandstream UCM6200 & GXP Phones Webinar Q&A

Question 1 Can an Avaya phone be configured to work with the UCMs?

Answer: All our devices are SIP-based devices so any devices that support the SIP protocol should work with the UCM. Some features might not work because they were designed to work with …

Sangoma Vega 3000G is a finalist for Channel Product of the Year (Hardware) 2018
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Sangoma Technologies, a trusted leader in delivering scalable VoIP telephony systems, announced that their Vega 3000G gateway is a finalist for Channel Product of the Year (Hardware) at the Comms Business Awards on June 21st.

This award is for hardware products sold into the ICT Channel during 2017. Judges will be looking out for innovation and disruptive products which have brought a new dynamic to specific market segments.

Sangoma Vega 3000G is a 24 FXS port analog gateway with SIP support and is scalable for large deployments. This device offers voice, fax and modem support. Learn more here!

  • Up to 24 VoIP channels
  • QoS statistics reporting
  • SIP to SIP call routing
  • Emergency call routing
  • USB 2.0 for extra storage
  • Low-density PSTN gateway

Are you …

Which Spectralink Phones work with the Avaya IP Office PBX?
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Are you using Avaya IP Office PBX and wondering what VoIP phones are compatible with it? As you may know, Avaya is very proprietary and doesn’t support many 3rd party IP Phones; however, there are some exceptions!

If you are looking to upgrade your WiFi phones, some Spectralink handsets are compatible with Avaya’s PBX. However, you will still need a 3rd party SIP license from Avaya for the handsets to act as an endpoint off the PBX.

Here are some tested handsets to get you started but we recommend you contact our VoIP experts at 1-800-398-8647 to make sure they work with your version of Avaya PBX:

Spectralink PIVOT 8744 Series Handsets

Key Features:

  • Dual mode high-resolution camera
  • Touchscreen with a full keyboard
  • Reliable voice
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