VoIP Supply Q&A: What are my calling habits

June 20, 2017 by Steve Lopian

Being one of the leaders in VoIP, we get a lot of questions in regards to VoIP service.  It is never an easy thing to understand and it takes time to learn the ins and outs.  Thankfully, you have us!

There is no quick answer when it comes to the cost savings of switching to VoIP, so we put together a short video to help make you aware of how your calling habits can help you determine just how much you will save!

Mitel 6800 Series SIP Phones Now Certified in Edgewater Networks’ QuickConnect Interoperability Lab

June 16, 2017 by Ying-Hui Chen

edgewaterEdgewater Networks announced that they have certified the Mitel 6800 Series SIP Phones with their portfolio of EdgeMarc Intelligent Edges.

This certification shows the interoperability between Mitel 6800 Series and Edgewater Networks’ Intelligent Edges, which includes Mitel 6863i, 6865i, 6867i, 6869i and 6873i and Edgewater Networks EdgeMarc Intelligent Edges and EdgeView Service Control Center.

mitel“The certification process helps service providers and end users deploy the joint Edgewater Networks and Mitel solution with confidence,” says Jennifer Kidd, VP of Business Development and head of the QuickConnect Interoperability Lab for Edgewater Networks.

See more details here.

We are excited to see the seamless cooperation between Mitel IP phones and Edgewater Networks systems and looking forward to see more customers take advantage of this benefit for efficient communication!

How to Customize Your Wallpaper on the Obihai 1032

Statistically speaking, most of us will spend around 90,000 hours of our lives working. Some of us will spend most of that time in an office, or at a desk. What I can’t tell you is how much of that time you will spend daydreaming about being somewhere else.

While I’m sure it would add up to a couple thousand hours, one thing we can say for sure if that it is important to have things with us at work that remind us why we get up and go through the grind week-in and week-out.

Maybe a picture? Or a souvenir from a memorable trip? No matter what it is, you have to have a little bit of your own personality on your desk, but what about your phone? It is not uncommon for deskphones to display images and if you have a phone that can do this, then you have to take advantage!obihai-phone

There are tons of different IP phones out there! Some of them work similar, most of them are different, but setting your own personal wallpaper is easy! For this blog, we are going to go through how to customize your wallpaper on the Obihai 1032! Just follow these easy steps!

  1. Insert a USB flash drive into the Obihai 1032
  2. Navigate to Storage in Settings
  3. Once you locate your USB flash drive select the device and press Explore
  4. Select the image you would like to use off of your USB flash drive by pressing Select
  5. Press Copy and the screen will automatically switch to the destination drive “Internal”
  6. From there, navigate to the folder called “backgnd” and open
  7. Then simply hit Paste and your image will be added to the phone’s wallpaper collection

While there are several steps, as you can see it is an easy and most likely familiar process. Do you have an Obihai 1032 on your desk? If not, what phone do you use? And let us know what you have for your customer wallpaper! We want to know!

Patton 4114 FXS extension: Where do I set up a PIN paging code?

June 14, 2017 by Ying-Hui Chen

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In the previous Mom’s calling Q&A Series, we have discussed: The Polycom VVX300: Where did the ghost calls come from? Today, we have more new real questions and answers from VoIP users just like you.

Where do I set up a PIN paging code?

Q: We currently have a Patton 4114 FXS extension connected to a Bogen UTI1 for our overhead paging from 3CX. Where do I set up a Pin paging code so that way only my end users can use those extensions?

A: You can utilize a prefix for the “pin code”. See here: https://www.3cx.com/docs/ring-groups-paging-intercom/

Stay Tuned

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at 866-582-8591.

More from: Q & A Ying-Hui Chen

What are Voice Codecs?

June 13, 2017 by Ying-Hui Chen

voice-codecsCodecs stands for Coder-Decoder. It is an audio signal converter that compresses your voice into digital form in order to transport it over data networks. Compression is needed to minimize the bandwidth that’s used to transport the voice. Large volumes of calls that connect fit into the largest bandwidth pipes will need to be compressed.

There are many vocoders, differing by the amount of bandwidth they consume, the voice quality they produce, their resiliency to network impairments and license model (free or royalties based) for using them. See a list of the most common VoIP Codecs.

An SBC may receive one vocoder on one side of the call and need to convert it to another vocoder on the other side of the call. This conversion is called transcoding. A common example would be an enterprise with an IP-PBX system supporting G.711 (a coder type), where the service provider SIP trunk supports G.729.

How Does a Session Border Controller (SBC) Work?

June 9, 2017 by Ying-Hui Chen

how-does-a-sbc-work
A Session Border Controller (SBC) is a powerful back-to-back user agent device that sits at a point of demarcation for SMB and Enterprise businesses to provide services such as call control, security, interoperability and voice optimization. Let’s take a closer look at how a Session Border Controller works to optimize your VoIP performance!

Generally, the main duties of an SBC can be separated into four sections: Topology Hiding, IP Addresses Translation, Encryption and Transcoding, and Classification.

Topology Hiding

An SBC locates in the middle of the call path between a service provider and an IP-PBX. When a call is generated and arrives at an SBC from the PBX, the SBC filters out any sensitive information, so no outside intruders can exploit this information for hacking the enterprise VoIP network. This is called Topology Hiding.

IP Addresses Translation

An SBC also translates local IP addresses of the callers to the WAN IP address of the SBC and performs protocol normalization, a process that an SBC manipulates the call message to adhere to the service provider’s protocol implementation including possible number manipulation.

how-does-sbc-workEncryption and Transcoding

Some SBCs also encrypt calls and perform transcoding when necessary. If an enterprise is connected to multiple branches and service providers, an SBC will decide where to route the calls to. It makes routing decisions based on multiple criteria: reachability, call cost optimization and path with the best quality.

Classification

So far, we have only talked about the outgoing calls. What about the incoming calls? It basically follows the same steps as for outgoing calls but with one extra layer of examination which is called classification, a process of careful inspection on the incoming calls to identify intruders and hackers.

More questions? Call 1-800-398-8647 to ask one of our VoIP consultants!

Polycom introduces the Pano – the easiest way to share content

polycom-logoPolycom introduces their new content sharing system: Pano. This is a new system that allows anyone to share up to four streams of simultaneous content in a meeting from any device. Users can connect Polycom Pano to any display to enable wireless content sharing from desktops, tablets, smartphones and more!

Polycom Pano is equipped with security safeguards to ensure privacy. It makes content sharing an easy piece and works with any existing video equipment so it’s really easy to add on to an existing conference room.

“Customers have told us that they struggle to share information in meetings – too much time is wasted trying to find the right adapter or cord for whatever computer or device they have,” said Mary McDowell, Chief Executive Officer, Polycom

Learn more details here.

It’s always exciting to see great new additions from Polycom product lines. We look forward to seeing how this turns out for their customers!

How to Pair Your Cell Phone to the Plantronics Savi w740

June 8, 2017 by Steve Lopian

If you have a desk phone, then chances are you have a headset. I can’t even imagine someone who still uses their handset at work. It is a thing of the past, and honestly, maybe we should get rid of the handset all together.

Okay, maybe that is going a little too far, but having a headset for your desk is something everyone should (and most likely does) have. It is something that is relatively inexpensive and can make your day flow much easier.

There are all types of headsets out there.  Some people are fine with having a basic wired headset, while other people can’t live without the freedom of going wireless.  The preference comes down a matter of how often you get up and leave your desk, but the differences don’t stop there.

There are even more options available when choosing a headset for your desk at work.  One of the most popular features a headset can have these days is Bluetooth.  Having Bluetooth on your headset allows you to pair devices other than your deskphone.  Other devices like your personal smartphone!

This is an important feature for someone who is in, let’s say, sales and chooses to give out their cell number to clients in order to make themselves more accessible. Perhaps this is something that you might be interested in doing if you have not already done so.

With that in mind, let’s go over how to pair your cell phone to your wireless, Bluetooth headset on your desk.  As an example, we will use the Plantronics Savi w740.plantronics-headset

How to Pair Your Cell Phone to the Plantronics Savi w740

  1. Press down and hold the Bluetooth pairing button for 4 seconds on the Savi base.  A LED indicator will flash red and blue once it is active.  It will remain this way for up to 10 minutes.
  2. Make sure Bluetooth is turned on, on your smartphone and go into Bluetooth search mode.  Select SAVI 7xx from the list of found devices.
  3. If prompted by your smartphone, type 0000 as a passcode.  The LED indicator will turn solid blue on the Savi base when it has an active connection with your smartphone.
  4. While wearing your headset, short press base mobile button on the Savi base.
  5. Dial a test call from your smartphone.
  6. End the call by pressing the call control button on your headset.

And it is as simple as that! If you are familiar with using Bluetooth, then this should be extremely similar to other devices you have paired in the past.  Once you are paired, you just might find that you have become the coolest guy or gal in the office!

Do you have a Plantronics Savi w740 on your desk? If not, does your headset have Bluetooth? What kind of headset is it? We want to know!

Choose a Right eSBC: Patton SmartNode Series Comparison

June 7, 2017 by Ying-Hui Chen

Are you on board and benefiting from VoIP? Greate! But do you have protections for your VoIP network? You may have heard that, like other Internet-based systems, VoIP networks are also vulnerable to IP-based attacks such as denial-of-service (DoS) attacks and identity/information theft. Luckily, with a proper security measure, you will be able to effectively block out the unwanted intruders!

Patton’s SmartNode SIP Session Border Controllers enable Unified Communications for SIP-to-SIP environments and contain built-in security features and Stateful Firewall. They secure the LAN networks from fraud strikes on the Internet. Even better, Patton products come with free post-sales technical support and a 1-year warranty. All products are made in USA. Let’s check out their four most popular SN selections!

patton-comparison-chart

The SN5200

The SN5200 Enterprise Session Border Router is designed to ensure security and a high level of efficiency in the VoIP network. Connecting the Enterprise’s LAN to an Internet Telephony Service Provider (ITSP), the SN5200 creates a single conduit for multimedia components including voice, video, and data. This solution also includes SIP-aware NAT and access control list ACLs for maintaining secure communications when SIP traffic crosses the Enterprise edge. See more features:

  • 1 10/100BaseT WAN port, 4 10/100 LAN Ethernet Portssn5200
  • Complete IP Access Router
  • Quality of Service Voice priority
  • DownStreamQoS
  • Traffic management, shaping and policing
  • Web/HTTP, CLI with local console and remote Telnet access
  • Secure auto-provisioning for both firmware and unit/subscriber configuration
  • Built-in diagnostic tools (trace, debug, call generator)

The SN5300

Consider the SN5300 if you are searching for a powerful solution to create a reliable VoIP and data network. This solution is a CPE-based Enterprise Session Border Router with four SIP sessions and it can be upgraded to 256 SIP sessions when needed. The SN5300 is designed to give users greater network flexibility and assist in easier deploying, troubleshooting, logging, and security. Check out more features:

  • IP Routing —Policy Based Routing, Protocol Based Routing, Packet Length Routing, Packet Filteringsn5300
  • QoS and Security—Deliver secure, toll-quality voice communications routing
  • SIP Registrar – License is included in ALL ESBR products.
  • NO Transcoding
  • Ethernet— Intelligent 4 port Fast Ethernet BaseT 10/100 (routable and switchable)
  • WAN Access—Support for G.SHDSL EFM/ATM 4-wire and 8-wire interfaces
  • Trinity OS—Patton’s Linux based multi-service OS with call control and signaling features

The SN5540/5541

If you are looking for an all-in-one solution for your VoIP system, you won’t want to miss the SmartNode 5541 Series! This solution acts as a VoIP gateway, eSBC, access router and QoS CPE all in one device. It supports up to 8 simultaneous calls for a new standard in toll-bypass, remote/branch office connectivity, and enhanced All-IP carrier services. The SN5541 also undertakes network assessment and monitoring at the customer premise to prevent, reduce and resolve network issues. A truly cost-effective solution! Find more highlighted features:

  • Embedded Packet Smart Agent for network monitoring and assessment 24×7sn5540
  • Secure zero-touch provisioning (HTTPS) for ease of use
  • WebWizard, HTTPS zero touch provisioning, SNMP, command line interface
  • SIPv2, SIPv2 over TLS, ISDN, T.38, G.722 HD Voice, RTP Security with SRTP, fax and modem bypass, DTMF relay.
  • Interoperable for voice and T.38 fax with leading SIP service providers, softswitch vendors, and major IP-PBX manufacturers

Access to SN5541 Datasheet

The SN5570

As is consistent with all Patton SmartNode products, the SN5570 Series are state of the art ESBRs and also provides policy-based IP routing. This Patton ESBR accommodates 1 E1/T1/PRI, up to 30 VoIP calls or 15 SIP Sessions (SIP B2B calls). It is also upgradable, contains SIP-TLS, SRTP and can support 16 Transcoded Calls, 2x Gig Ethernet and contain an external UI power source. Learn more features:

  • Supports 30 VoIP Callssn5570
  • Full VoIP Protocol Support
  • Full Telephony Features
  • Outstanding Interoperability
  • Class A Compliance
  • High Precision Clock (HP) Option
  • Supported by SmartNode Redirection Service

Now, take a look at the comparison chart again to see the four products side by side!

See More Patton eSBCs

ADTRAN NetVanta 3140: A Fixed-Port, High-Performance Ethernet Router

June 5, 2017 by Ying-Hui Chen

top-5-benefits-of-netvanta-3140

The NetVanta Series is a comprehensive portfolio of enterprise-class networking equipment designed to cut costs in your network without compromising performance. Recently, ADTRAN released a new NetVanta family member – the NetVanta 3140, a fixed-port, high-performance Ethernet router supporting converged access and high-quality voice services.

This brand new router is an excellent selection for fast-growing small-to-mid-sized businesses looking for a fast, easy, and extremely flexible solution. It is ideal for carrier-bundled service offerings, and enterprise class Internet access for secure, high-speed, corporate connectivity. Let’s see what hot features it has to offer!

c-fakepath-netvanta-3140-1

Top 5 Benefits of The NetVanta 3140

#1 Flexibility and Redundancy

The NetVanta 3140 is ideal for multiple applications where Ethernet redundancy is needed given the three Gigabit ports that can be either LAN or WAN facing. This solution also features a USB interface that can be used for 3G/4G backup. If your deployment still separates voice and data network, the NetVanta 3140 will be a perfect fit with a single WAN link and the other two Gigabit interfaces.

#2 Feature-rich ADTRANŽ Operating System (AOS)

The ADTRAN Operating System (AOS) allows for the support of static and default routes, demand and policy based routing, and provides fast, accurate network convergence using routing protocols such as BGP, OSPF, RIP, and PIM Sparse Mode for multicast routing.

The AOS provides a powerful inspection firewall that can protect against common Denial of Service (DoS) attacks like TCP syn flooding, IP spoofing, and more. Its Web-based GUI comes with step-by-step configuration wizard, management capability, and the ability to upload firmware updates.

#3 Enterprise Session Border Controller (eSBC)

As having an eSBC became mandatory for most VoIP deployments, the NetVanta 3140 also includes an optional eSBC to secure and troubleshoot your SIP to SIP communications. This featured eSBC builds strong, robust network security and enables voice interoperability, delivering a truly converged application platform at the customer premises.

#4 Voice Quality Control

The NetVanta 3140 uses Low Latency Queuing, Weighted Fair Queuing (WFQ), Class-based WFQ, and DiffServ marking to prioritize mission-critical traffic and control network congestion. It also deploys Voice Quality Monitoring (VQM) to capture, MOS, jitter, delay, and packet loss statistics to troubleshoot VoIP calls over the WAN. This diagnostic tool is extremely valuable because it isolates the network issues in real-time and ensures superior call quality at all times.

#5 VoIP Ready

The NetVanta 3140 highlights a specialized SIP ALG that allows SIP traffic to traverse NAT-enabled firewalls. This interoperability allows IP PBXs, phones, and other SIP-based devices to set up, tear down, and pass voice and call control messages seamlessly through the integral NAT-enabled firewall. In combination with the QoS and VQM features, the NetVanta is truly VoIP ready and is available as either a desktop or rack-mountable platform.

Access to the NetVanta 3140 Datasheet

More Benefits to See!

netvanta-3140-benefits

Check out ADTRAN 3140 Now!

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