Typical Guarantee line of Questioning
“May I ask, what is your back-up plan?”
Have you ever been asked this question by a salesperson? I’m asking you now. Don’t look at this as “pushy” sales guy Phil looking to boost his sale. I’m imperfect in a lot of ways, but I’m not pushy. But just answer the question.
Okay forget about me asking this question. What if your manager asks you this question? I know what your first word will be.
A typical scenario may play out as follows:
PHIL: Well thank you again “Percy” for your order for two phones. Those will ship Fed Ex two-day, and you will receive them Monday. I’ll call you later with the tracking.
PERCY: Thanks Phil, I look forward to hearing from you.
PHIL: Percy, before you go, what is your back-up plan?
PERCY: Back-up plan for what, Phil?
PHIL: For the phones.
PERCY: Oh. Well they’re covered under the manufacturer warranty correct?
PHIL: Yes. There is a one-year limited manufacturer’s warranty covering defects.
PERCY: I’m all set then, PHILIP.
PHIL: Percy, what if the phone breaks, is damaged or fails to work 366 days from now? What if it breaks or is damaged within 365 days? I know the manufacturer is not going to cover you in these cases. You do plan on using these phones a year from tomorrow right?
PERCY: Well I guess I’ll order some new phones.
PHIL: That will work. At $100 each you could spend $200 for the phones on this order and $400 total for two phones to use now and two for back-up to leave in the supplies closet.
PERCY: We cannot be without phones, but $400? I guess I’ll talk to our manager and get approval for a couple more. Thanks Phil.
PHIL: Hold everything Percy! What if I told you for $120 per phone I’ll cover any defect, damage, breakage or failure for three years or 1095 days of coverage? Your cost for a back-up plan drops 40 percent. You’re not spending $400, you’re spending $240. Not to mention it supersedes the manufacturer’s warranty and there are no questions asked, no standing in a call queue waiting for an answer. No time explaining what went wrong. Just call me and make me aware, ship the phone back to me in one or a thousand pieces, and….
PHIL: and…POOF! New phone, Percy!
PERCY: Phil, tell me more about the VoIP Supply Warranty.
PHIL: Check this link out Percy, and we’ll go over it together.
I send Percy the link: go3 warranty
Percy signs up for the warranty that day and looks like a hero to his manager.
Call a specialist at VoIP Supply today and find 1001 more reasons to consider the go3 Warranty as a secure and viable back-up plan that will cover all your telephony hardware! Follow us!