What is my password for the Grandstream UCM?

March 7, 2018 by Ying-Hui Chen

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: 6 Simple Ways to Fix your VoIP Audio Quality Issues. Today, we have more new real questions and answers from VoIP users just like you.


What is my password for the Grandstream UCM?

Q: What is my admin password for Grandstream UCM?

A: The newer devices will have a sticker on the bottom showing the admin password to log in. This is a good security measure because most of all devices factory set to “admin/admin”, which can be hacked easily.

If the “admin/admin” password isn’t working, then there should be a sticker on that device. If you have forgotten the password, it can be e-mailed to you if you have set this up in the UCM’s wizard. If in fact, you did not set this in the wizard, then you will need to factory reset the device, because there is NO way around this to retrieve their password. The CX will need to start from scratch.



Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591

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