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Hi I'm Joe Shanahan, Sr. Account Executive here at VoIP Supply. I am one of the longest tenured employees at the company and have been helping customers and developing lasting relationships since May of 2005.

During my time here I have acquired a great deal of knowledge and expertise in all things VoIP and the telecommunications industry in general.

I get tremendous satisfaction in working with customers each day and knowing that by providing my assistance I am helping their businesses be more profitable by ensuring that they have the phone system and hardware that is the best fit for their individual needs.

Prior to coming to work at VoIP Supply I was an educator for 17 years and have been able to transition my teaching experience into my role as an Account Executive.


Since joining the VoIP Supply sales staff while the company was still in its relative infancy, I have experienced most every situation and scenario one might encounter in the VoIP world.

As the industry has moved from early adopter status in the early to mid-2000's, to more of a mainstream technology today, my ability to troubleshoot issues and develop solutions for all types of businesses and applications has grown exponentially.

While working with customers on a day to day basis has been my main role, I have also contributed to VoIP Supply's VoIP Insider Blog with many insightful and detailed product posts that can be seen on our website today.


  • Digium Certified Sales Professionals
  • Polycom Video Qualified Sales Representative
  • Polycom Video Pre-Sales Technical Representative
  • Cisco Small Business Voice
  • Cisco Small Business Networking

In-house Trainings

I have completed in-house trainings from most all of our top vendors, including:

  • Polycom
  • Cisco
  • Grandstream
  • Aastra
  • Snom
  • Yealink
  • Digium
  • Switchvox
  • Jabra
  • Plantronics
  • Patton
  • 3CX
  • ClearOne
  • Phoenix Audio
  • Netgear
  • Konftel
  • Rhino
  • Rockbochs
  • trixbox
  • Sangoma
  • Xorcom
  • Audiocodes


  • VoIP Supply Quota Club
  • Sangoma Sales Contest Winner 2008
  • Aastra Sales Contest Winner 2010


During the off hours when I am not in the office and working with customers, I am usually involved in some form of activity with one or more of my 3 children.

In the little time that is left when there are no work or kid related activities going on I enjoy following the 2 major sports teams in Buffalo, the Bills and the Sabres. I am also the lead singer of a local rock and roll band, and like to spend time outdoors biking in the few warm weather months we have in Buffalo.

Questions on Joe Shanahan

From boonchai at 9/4/2014 8:00 PM

Q: zte m900 HD Video Conferencing Bridge

1.can work with
aver evc 100
2.connect realtime in CIF (352x288)
40 participants
3.bandwide mcu user when connect 40 participants in CIF
60 m/30m ADSL

Best Regards,



A: Please see data sheet. This will answer your questions. Thank you

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Customer Reviews

(Submitted on 8/20/2014) | by Khasim

Good Job Buddy
Joe responds quickly, and has always been very help full for us, we have worked with him for a long time and we happy with his service.
Great service, and support

(Submitted on 11/27/2013) | by June

Solid help
Joe responds quickly, always has the right information
and answers to my questions.
Great service, no nonsense support

(Submitted on 6/5/2013) | by Zamir

Easy to Deal
Helped me to get a good pricing, also performed a smooth transaction.
Answers the questions and tries to help with any issue.
Keep up good Work joe.

(Submitted on 2/24/2011) | by Doug

Joe helped me to get an order done quickly, he also had Chris hop on the phone to help out on some deeper technical questions. These guys are great!