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Free PBX Peace of Mind Package (POMP)

Select the FreePBX support contract that is perfect for you. All technical support is provided by the expert engineers who design, develop, and run the FreePBX project. Let us help you anywhere from implementation asitance to upgrades and production down emergencies. The FreePBX Support experts is made of a team of highly skilled FreePBX professionals who communicate clearly and focus on rapid problem solution. Please review our full FreePBX POMPs Terms of Service on the Sangoma Website Legal Page for all details related to your POMP purchase.

  

Gold Peace of Mind

 Platinum Peace of Mind Add-On

Support Credits

Includes 60 Minutes of support (Additional support credits can be purchased) All support credits are applied to the customer account and can be used for any system that the customer opens a ticket on. 120 Minutes of support (Additional support credits can be purchased) All support credits are applied to the customer account and can be used for any systems that the customer opens a ticket on.

SLA Level

Standard Platinum Support Contract includes 24/7 365 response SLA for Level 1 emergency's by entering a special access code when calling after hours support. Fastest available response time.

Support Hours

Support is offered between 9 a.m. and 6 p.m. Monday through Friday, Central Standard Time ("Business Hours") excluding major US holidays Extend normal support hours between 8 a.m. - 6 p.m. Monday - Fridat, Central Standared Time ("Business Hours") exlcuding holidays for Level 2 through 4 support issues. Level 1 support issues will be adressesed 24 hours a day, 365 days  a year.

Remote Access

All remote support is done by connecting to your PBX using SSH protocol on port 22 or equivalent port. All remote support is done by connecting to your PBX using SSH protocol on port 22 or equivalent port.

Support Service Level Agreement

Sangoam Technologies shall provide support Service for the system in accordance witht eh FreePBX Support Contract terms of Service except to include the below SLA's Sangoam Technologies shall provide support Service for the system in accordance witht eh FreePBX Support Contract terms of Service except to include the below SLA's

Level 1

Critical: Production down emergency, Phones Down, All communication down. Response Time = Within 4 Business Hours Critical: Production down emergency, Phones down, All communication down. Response Time = Within 2 hours 24/7

Level 2

Moderate: Single employee unable to function. Response Time = Withing 8 Business Hours Moderate: Single emplyee unable to function. Response Time = Wihtin 4 Business Hours

Level 3

Normal: Basic configuration concern that impact productivity but do not prohibit communication. Reponse Time = Within 2 Business Days Normal: basic configuration conerns that impact productivity but do not prohibit communcation. Response Time = Within 3 Business Days

 

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  1. Sangoma FPBX 60 to PBXact UC 60

    SKU: 02-122996

    1 Time fee to convert a FreePBX 60 Appliance to PBXact UC 60
  2. Sangoma SVCM-FPBX-BP

    SKU: 02-123672

    Peace of Mind package (POMPs) Basic for FreePBX based systems with coverage for 1 year from purchase.
  3. Sangoma 3 Year Extended Warranty FreePBX 100

    SKU: 02-125215

    Sangoma 3 year Extended Hardware Warranty for your FreePBX 100 appliance can be purchased for your product at any given time as long as your device is still under the initial included factory warranty
  4. Sangoma 3 Year Extended Warranty FreePBX 40

    SKU: 02-125373

    A 3 year Extended Hardware Warranty for your FreePBX 40 appliance can be ordered for your product whenever as long as your product is still under the initial included factory warranty.
  5. Sangoma FreePBX CM Advanced Recovery 1 Year License

    SKU: 02-129716

    The Sangoma FreePBX CM Advanced Recovery Module can be easily added on to your Sangoma FreePBX device and is crucial to have incase a failover occurs.
  6. Sangoma 3 Year Extended Warranty FreePBX 60

    SKU: 02-130317

    The Sangoma 3 year Extended Hardware Warranty for your FreePBX 60 appliance can be purchased for your device at any time as long as your product is still under the initial included factory warranty.
  7. Sangoma 1 Year Extended Warranty FreePBX 75

    SKU: 02-130409

    The one year Extended Warranty for the Sangoma FreePBX Appliance 75 is valid for one year and can be purchased within the first year from the purchase date of the Sngoma PBXact 75 device.

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