PBX Provisioning | VoIP Supply Assist

PBX Provisioning | VoIP Supply Assist

Get your new PBX configured, tested, and ready for deployment before it arrives.
Setting up a new business phone system can involve network settings, extensions, SIP trunks, call routing, and phone configuration. With VoIP Supply Assist PBX Provisioning, our provisioning technicians handle the initial configuration of your PBX so your system arrives prepared for installation on your network.
Our team will configure the PBX based on the network information and requirements you provide, create your user extensions, and provision compatible IP phones purchased with the system. We can configure up to 50 extensions and provision up to 10 phones, helping reduce installation time and simplify deployment.
For eligible CloudSpan customers, we can also configure SIP trunks, inbound and outbound call routing, and perform bench testing to help verify that calling is functioning properly before deployment.
The goal is simple: deliver a PBX that is configured as much as possible before it reaches your location, so you can spend less time building the system from scratch and more time getting your users connected.

What Is Included With PBX Provisioning?
VoIP Supply Assist PBX Provisioning is an initial PBX configuration and deployment preparation service. Depending on your system and requirements, provisioning may include:

• Installation of the supported operating system and PBX platform
• Configuration of IP and network settings based on your network specifications
• Creation and configuration of up to 50 user extensions
• Provisioning of up to 10 compatible IP phones purchased with the system
• Installation and initial configuration of supported analog telephony cards
• SIP trunk configuration for eligible CloudSpan customers
• Inbound and outbound call-routing configuration
• Basic inbound call routing, including ring groups and direct-to-extension routing
• Bench testing of inbound and outbound calling when applicable

PBX Provisioning Service Details

Provisioning is completed in the VoIP Supply Provisioning Lab during normal business hours, Monday through Friday, 9:00 AM–5:00 PM ET.
Customers are responsible for providing accurate network information, extension requirements, SIP credentials, phone numbers, routing instructions, and any other information required to configure the system.
PBX Provisioning is intended for initial system configuration only and does not include ongoing PBX administration, network troubleshooting, system management, custom development, or long-term technical support.
Troubleshooting for suspected defective hardware remains available in accordance with the applicable product warranty.
Service is subject to the VoIP Supply Assist Service Level Agreement.