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This provides;
- Support for reporting and resolving bugs.
- Feature Upgrades (released about 3 4 times a year)
- Guaranteed 2 Hour SLA Response Times between 9AM and 6PM Central Time
- Guaranteed 2 Hour SLA Response Times after business hours for System Wide Outages
- 120 Support credits included to assist with configuration or general support questions
- Access to purchase additional support credits for Configuration setup and help.
