Unified Office provides VoIP solutions especially targeted toward vertical markets. The Total Connect Now solution guarantees no missed calls, exceptional call quality, and zero downtime. It provides real-time business analytics and alerts, enabling users to monitor and adjust workflows from any device. Key innovations include an AI-powered suite for sentiment analysis, staff engagement, and whisper-coaching. These applications help businesses streamline operations, deliver exemplary customer service, drive revenue growth, and enhance employee and operational effectiveness.

How Can Unified Office Help You?

Tailored for Vertical Markets: Unified Office offers cloud-based VoIP and business communication solutions specifically designed for various industries. Unified Office seamlessly integrates with popular industry-specific CRMs to enhance customer service and streamline operational workflows.

AI-Powered Revenue Growth: Practical AI applications enable businesses to extract actionable insights from voice communications, driving revenue growth and enhancing customer service through informed decision-making.

Continuous Innovation: Unified Office is constantly innovating, introducing tailored solutions across various sectors. For example, IoT integration alerts restaurant owners to equipment needing attention, while the hospitality phone system provides hotels with opportunities for passive revenue through local advertising, enhancing both operational efficiency and profitability.

Rock-Solid Phone System: Powered by the patented Highest Quality Routing Protocol™ (HQRP™) transmission network, Unified Office guarantees high-quality, reliable voice services that ensure seamless communication across all devices.

24/7 Managed Service Excellence: Unparalleled, round-the-clock managed service ensures businesses operate smoothly and customer experiences remain exceptional at all times.

Key Features:

Highest Quality Routing Protocol™ (HQRP™): Patented technology ensuring exceptional call quality and minimal missed calls without the need for SIP trunks.

Industry-Specific Applications: Tailored solutions for diverse sectors like restaurants, hospitality, automotive, medical, and more.

Visual Analytics: AI-driven, real-time analytics to optimize team performance with key metrics accessible from any device.

Priority Alerts: AI-powered notifications delivered via voice, text, email, or voice assistants for mission-critical updates.

AI-Powered Applications:

 EngageIQ: Performance evaluation during customer interactions akin to a “secret shopper” program.
 Sentiment Analysis: Real-time emotion detection to address customer issues proactively.
 Whisper Coaching: Discreet real-time suggestions for staff to improve customer interactions and sales.

Smart Integration: Continuous integration of smart technology, such as alerts for restaurant equipment maintenance and passive revenue generation through hotel advertising.