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VoIP Supply Assist Service Level Agreement
VoIP Supply Assist support services are subject to the following terms, in addition to any terms that are present on a service by service basis:
VoIP Supply Assist will provide best effort support for equipment purchased from VoIP Supply on a first-in, first-out basis
VoIP Supply Assist strives to address every situation promptly. Support requests submitted between 9am and 6pm on a working weekday (Monday through Friday, excluding holidays) will be addressed in the order received with initial responses setting service expectations for the ticket provided within 1 business day.
All best effort support services are conducted through a central support ticket portal, located at /supportticket/ticket/submit.
VoIP Supply Assist support is conducted through aforementioned ticket portal and not over the phone, through email, face-to-face, or any other method.
Any direct service requests sent to service or support personnel will be sent back for re-entry or disregarded.
Excessive use of VoIP Supply Assist services may result in being required to pay for a support package and/or refusal of support services. What constitutes excessive use is determined by VoIP Supply at VoIP Supply’s discretion.
VoIP Supply Assist makes no promises the support that is offered will result in issue resolution.
VoIP Supply Assist reserves the right to change, provide, or refuse support services for any reason without prior notice.