Ruckus Watchdog Support Renewal - 1 Year
Ruckus Wireless offers quality, knowledgeable, responsive worldwide technical support for its Smart Wi-Fi systems. All Ruckus ZoneDirector purchases require a purchase of at least 1 year of Watchdog Support which includes premium level web support and software updates for both the controller and the access points associated with the controller. The Watchdog Support Renewal should be purchased after the initial first year is up to continue with this level of support.
Ruckus Watchdog Support Renewal Overview
When you choose Watchdog Support, Ruckus will deliver all of the services required to maintain their wireless network. They accomplish this utilizing a combination of Online Support, Call Center Support, and Field Support Engineers for extreme situations. With Watchdog Support, all service requests are submitted directly to Ruckus. Ruckus is the only point of contact from initiation through resolution. Services requests can be submitted by email, phone, chat or directly through the Support Portal. Initial service requests are entered into the CRM and managed through resolution.
Ruckus Watchdog Premium Support for 1 Year Features:
- One Year of Technical support via an online knowledge base, complete documentations and user forums
- One Year of Email Technical Support
- One Year of Phone Support
- One Year of Access to Support Web
- One Year of Software updates and upgrades
- One Year of advanced hardware replacement on the controllers when needed
Click here to download the Ruckus Watchdog Premium Support Datasheet