How to Avoid Poor Voice & Video Quality on Microsoft Teams

September 24, 2021 by Ying-Hui Chen

Are you using Microsoft Teams and your calls keep dropping or being cut out? Or maybe you are tired of hearing the robot-like, delayed voice sounds? Don’t get discouraged! Here are a few things you can do to avoid the frustration:

#1 Use Dedicated IP Phones and Devices

Using dedicated Microsoft Teams phones, headsets, web cameras and other devices can help you ensure a smoother calling experience. These devices are optimized for Microsoft Teams and some of them even come with a dedicated Teams button for ease of use. Here are a few example products:

  • Poly CCX 600: Boasting an elegant design with a touch-screen 7 inch display, the CCX 600 combines ease of use with high-end features and includes an integrated dedicated Teams button.
  • AudioCodes TEAMS C450HD: This IP phone supports single-click switchover between Microsoft Teams and your native solution. The C450HD features a 5″ (1280 x 720) color touch screen and integrated Wi-Fi. 
  • Jabra EVOLVE 20 UC Mono: This headset has noise cancelling technology, a noise reduction ear cushion and a busy indicator light that makes this headset perfect for office use
  • Poly Studio X30: The Studio X30 is an all-in-one video bar designed with huddle rooms and small conference rooms in mind.
  • Konftel Cam20: The Konftel Cam20 is a 4K ultra HD video camera ideal for huddle and medium-sized rooms

See more Microsoft Teams devices here.

See a Teams Phone comparison chart in this blog post to learn more!

#2  Implement Quality of Service (QoS) 

Make sure your call traffic is prioritized across the managed networks by deploying Quality of Service (QoS). Without QoS, your call can end up being the lowest priority, which means the poorest call quality. 

#3 Check Your Computer Space & Speed

Is your device running at maximum capacity? Check your device to make sure you have enough memory and maybe free more space to improve your Teams performance.  

#4 Optimize Your WiFi Networks

Did you know your WiFi networks aren’t necessarily configured to support real-time calls? If you are using WiFi, it’s important to check your WiFi networks and make sure they are optimized to  support Microsoft Teams for a high-quality experience. Here are some factors to consider:

  1. Plan and optimize the WiFi bands and access point placement. 
  2. For dual-band WiFi networks, consider implementing band steering.
  3. Ensure that access points that are next to each other are on channels that don’t overlap.

Check Microsoft’s webpage for a list of network optimization options you can try!

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