Time to review the questions and answers we had during the Sangoma UCP webinar yesterday! If you missed the webinar, be sure to check out the Q&A session here:

Question 1: Will there be an iOS or Android app for UCP?

Answer: Not for UCP. It is mobile browser friendly, however.  Currently no plans to design or incorporate a dedicated app from the app store. For ZULU, we do have apps approaching the Beta stage, with the anticipated release in the next 90 Days


Question 2: I saw where you can do SMS from UCP and from Zulu. Is this only for your SIP service, or can I use it with my own?

Answer: Currently, SMS functionality for both is only in conjunction with our SIPStation SIP Trunking service.



Question 3: If I have issues with UCP, can your support team help me

Answer: Yes. If you currently have a support plan in place on your system, you can open a ticket and they will be able to troubleshoot with you.

I would also recommend searching and using our community forums at community.freepbx.org. Most likely if you are having an issue or misunderstanding, someone else has. Our Community provides great resources and support for each other. That is something else that makes the FreePBX Community different, and robust.

Have more Questions? Contact Brian Hyrek at bhyrek@voipsupply.com or 716-531-4318!

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: Is The Polycom IP 7000 Phone Compatible with a Shortel Phone System? Today, we have more new real questions and answers from VoIP users just like you.  

What is the difference between the Sangoma’s FreePBX system and the PBXact?

Q: What is the difference between the Sangoma’s FreePBX system and the PBXact?

A: PBXact is the commercial version of FreePBX. It’s a more robust platform with an easier-to-configure interface. It comes pre-loaded with some modules that are add-ons with the FreePBX. Also, it features the Zulu UC application.

PBXact is based on Sangoma’s FreePBX, but different in the following way:

  • More secure as the firmware is more tightly managed
  • Include most of the commercial add-ons of FreePBX
  • More intuitive web GUI

Sangoma PBXact phone system is also offered in software and hardware options.

Q: Will these systems work with POTS lines?

A: They will, you can load either an analog card or use a VoIP gateway for incoming calls


Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591

Are you using or selling Sangoma’s FreePBX or PBXact phone systems? You will want to check this out!

Sangoma Technology recently announced the new release of Vega Management Module, a new PBX module designed to manage and monitor Vega gateways within the FreePBX and PBXact phone systems. Let’s find out what the buzz is all about!


What is Vega Management Module?

The Vega Management Module is a free-of-charge module, designed to help FreePBX/ PBXact customers manage and monitor their Vega gateways associated with their phone systems.


What Features are included?

The module is accessible just like any other module within the FreePBX webGUI, offering the following features:

  • Dashboard overview
  • Gateway Status
  • Configuration management
  • Firmware management


Where Can I Find It?

The module is accessible within the FreePBX webGUI like any other PBX module. Currently, the Vega Gateway Management Module is available to customers as a public Beta for FreePBX 14 systems.

It is not compatible with FreePBX 13 and below, but customers can easily upgrade their systems using the FreePBX 13 to 14 upgrade instructions . The Vega Management Module will be officially released for FreePBX 14 by the end of March 2018, then available to PBXact customers in April, 2018. See installation and configuration instructions here!

The Module currently supports the following Vega Gateways:

  • Vega 60G FXS/FXO, 3000G, 3050G Analog Gateways
  • Vega 100G/200G/400G E1/T1 Digital Gateways

Questions about Sangoma’s new module or the FreePBX/ PBXact phone systems? Give us a call at 1-800-398-8647 or utilize the comment box below to share your thoughts with us!

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: How can I connect a PBX to my existing incoming POTS line? Today, we have more new real questions and answers from VoIP users just like you.  


Are Revolabs Products Supported through FreePBX End Point Manager?

Sangoma FreePBXQ: What devices are supported through EPM for FreePBX? Are Revolabs products supported?

A: No, Revolabs devices are not supported through FreePBX EPM. Here is the list of compatible devices with EPM (3rd Party-addon) for FreePBX and PBXact:


Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591

In our VoIP News Update Episode 10, we are covering the acquisition of Mitel and ShoreTel, Digium’s new E-Series appliances, and the FreePBX 14 Stable. Don’t miss it! Let’s check it out:

Mitel to buy ShoreTel for $430 Million


Mitel is in the process of requiring ShoreTel for $430 million. All cash deal. This is Mitel’s second attempt to buy ShoreTel and the offer is less than the last attempt back in 2014. By acquiring ShoreTel, Mitel has almost doubled its UCaaS revenue to $263 million and there will be efficiencies achieved.

Digium Released its New Appliances: E-Series

digium-home-page-bannerTargeting small businesses, Digium released the E-Series appliances that are built with less operational complexity and better value at an even lower price. The Switchvox E-Series includes the E510, the E520, the E530 and the E540. With up to 500 users support and less weight/size that can fit right in your backpack, you will enjoy a more powerful solution at a lower cost. If you have used any of the Digium Switchvox appliances before, you will tell the differences right away! Learn more here.

FreePBX 14 Stable is Released!Sangoma FreePBX

After months of waiting, the FreePBX 14 Stable is finally available! This new version has four major updates to give you better user experiences and a more secure setup: Auto-update security releases, the Upgrading system in the GUI, New Calendar module, and Upgraded user control panel. To learn more about the changes and features in the FreePBX 14, click here!

That’s all for this VoIP News Update Episode! Subscribe to the VoIP Supply YouTube Channel to stay on top of VoIP news at all times. See you in the next episode!

Sangoma FreePBXIn the past year, the Sangoma team has implemented hundreds of new features for FreePBX 13 while continuing to grow their UC product lines. After months of waiting, FreePBX 14 STABLE has finally been released with better user experiences and a more secure setup! Let’s find out what it is all about!

FreePBX 14 highlights four major improvements: Auto-Update Security Releases, Upgrading System in the GUI, New Calendar Module and Upgraded User Control Panel (UCP).

Auto-Update Security Releases

FreePBX 14 is designed to let systems automatically update modules that have security vulnerabilities. When Sangoma releases updates to modules that have security issues, your systems will be updated to prevent those issues in less than 24 hours!

Upgrading System in the GUI

With FreePBX 14, you don’ thave to run distro upgrade scripts or deal with stuck upgrades. All system upgrades are done right through the Graphical User Interface (GUI), in the same place you would normally go to update modules.


New Calendar Module

Tired of tracking different dates every year? You would love this – FreePBX 14 includes a calendar module that allows you to add any web-based iCal, CalDav, Google or Exchange Web Services calendar. You can also add local calendars with custom events and link the calendars to Time Conditions, Paging Pro groups, Find Me/Follow Me enabled/disable events and more!


To learn more about the new Calendar Module, see:

Upgraded User Control Panel (UCP)

FreePBX has long had the need for a User Control Panel where your end users can change settings related to their accounts, listen to voicemails, or call recordings. After improving the HTML5 in FreePBX 12, now FreePBX 14 gives your users complete control over how your Control Panel looks and feels.

In addition to the dashboards and widgets users can add, remove, resize and organize how they want and users can also have multiple dashboards that have different configurations of widgets. Learn more about UCP here.


To learn more about the changes and features in FreePBX 14, Click Here.

Download FreePBX 14 STABLE Today!

Will There be FreePBX 15 STABLE?

Yes, it’s in the pipeline! Sangoma is planning to release FreePBX 15 STABLE in June, 2018. This version is going to focus on a redesigned backup module that will no longer be required to restore from the same version you are backing up to. Excited? We are too! Learn more here!

Download FreePBX 14 STABLE

learningWhen we first learn that Elastix had suffered an untimely demise, we were a little surprised. The good folks at Palo Santo had built a well-known and loved the platform that seemed to do all its capabilities. Elastix’s popularity was widespread across the globe, which now causes a problem for those still using a platform that’s no longer commercially supported.

While you can still download, install, and use Elastix, you won’t be receiving any updates or security patches, and for businesses that rely on VoIP technology as a critical service, that’s a big problem. Thankfully, our friends at Sangoma created a script to move your Elastix configuration to a new installation of FreePBX, for those of you considering it as an alternative. This is possible because FreePBX is embedded into the background inter-workings of Elastix which enabled its phone system functionality. We read through Sangoma’s conversion documentation and decided to give it a try.

Because we are traversing two very different versions of FreePBX, not everything will make it over on a conversion.

What won’t make it over:

  • Call History (CDR)
  • Fax Configuration
  • Custom Configuration Files
  • Call Queue Metrics
  • Anything not a core FreePBX module
  • Operating system and network settings

What will transfer:

  • Extensions
  • Routes
  • Trunks
  • MOH
  • IVRs
  • Ring Groups
  • Queues
  • Custom music on hold
  • Voicemails
  • Voicemail Greetings
  • System Recordings

To test, we set up an Elastix 2.5 installation with some extensions, a call queue, some routes, a trunk, and ring groups.

The official instructions from Sangoma can be found here.


  • You’ll need an installation of FreePBX version 10.33.66 x64, that’s activated
  • Run the FreePBX Firewall wizard and use all of the default options
  • Your Elastix system must be at a minimum based on FreePBX version 2.9
  • Both systems must have full network access to each other (check your firewalls)

The Procedure:

  • Console into your new FreePBX install and run the command


  • Leave the field blank and press enter, FreePBX will indicate “Waiting for Donor”


  • Cody the generated slot identifier, then run the same command on Elatix.


  • Enter in the slot identifier where it asks for the “Conversion ID”


  • Type “Y” when prompted “Do you want to copy/tftpboot to the new machine” if you have provisioned phones in Elastix, otherwise type “N”
  • Watch the maigc happen! (Elastix Left, FreePBX Right)


Once complete, you will need to disable your trunks in Elastix, or shut the system down, and then enable them in FreePBX. They will be disabled by default to avoid registration issues.

You’ll find your extensions retain the same passwords so your phones will register without any modifications to their internal settings. However, if you experience issues with phone registrations, check your firewall on FreePBX and make sure you are allowing SIP from the correct interface.

Enjoy your newly converted phone system!

Happy VoIPing!

WEBINAR: Disaster Recovery Planning for FreePBX & PBXact from Sangoma on Vimeo.

Let’s face it. We are all afraid of catastrophic failure of our communications system. What if I told you, to fear or not to fear, you are in control? Take the appropriate precautions, you can turn a full business shut down to just a minimal impact to your daily operation.

Check out this Sangoma Webinar to learn the best practices for protecting your business against a catastrophic disaster that will minimize impact to your business during a failure event. You will also learn the Sangoma products available for Disaster Recovery, focusing on the FreePBX/ PBXact phone systems.

Don’t want to start protecting your business communications system!

Learn more about FreePBX and PBXact UC phone systems.

Recently, I’ve had a couple conversations with some customers about the Sangoma PBXact phone system. They were interested in learning what this system is and how they can benefit from it. If you are a small to medium-sized business like a lot of my customers are, you will want to learn this quick, easy-to-use business phone system too! Let’s check it out.

What Is Sangoma PBXact?

The PBXact is a cloud-based, Unified Communications business phone system that’s completely managed in Sangoma’s data centers. The software it uses is no different from your typical on-premise appliances, except it’s in the cloud.

Powered by the leading open source PBX system, FreePBX, the PBXact comes with numerous user-friendly features and is one of the easiest systems to get users up and running within minutes with little or no training (now you know why it’s so popular for small to medium business!)

I found this video below useful to learn about what exactly PBXact is. Take a look:

3 Reasons to Choose Sangoma PBXact

I can go on and on talking the entire day about the benefits you can enjoy from the PBXact phone system (don’t worry, I am not going to), but, let me just share with you the top 3 reasons why my customers chose the PBXact phone system.

Reason #1: Easy-to-Use and Simple to Set Up

Like I mentioned before, the PBXact phone system is very simple to set up and quick to use. It saves my clients a lot of hassle and time with its Quick-start installation Wizard and simplified dashboard GUI. Its Zero-touch provisioning even allows you to deploy phones within seconds!

Reason #2: Feature-Rich

Sangoma PBXact is definitely one of the top feature-loaded phone system solutions on the market. If you are familiar with FreePBX, you will know what I am talking about. Conference Pro, Extension Routing, Installation Wizard, are just some of the features you can benefit from. It also offers you options of up to 1000 users and 300 simultaneous calls; a truly scalable and feature-rich solution!

Reason #3: Compatibility and Integration

The PBXact is highly compatible with more than 300 different models of IP phones and 20 manufacturers, so you don’t need to worry about switching from your old phone system to the PBXact.

Visit our site to learn more about Sangoma PBXact! In the next blog, we will discuss about the PBXact UC applications and how you choose the right solution for your business. Meanwhile, if you have any questions please don’t hesitate to contact me, Brian Hyrek, at 716-531–4318.

If you haven’t heard, Elastix, which was once considered a permanent and trusted fixture in open source VoIP, is no longer a thing.

At least, not in the way it traditionally existed. It is now a product of 3CX, which is a good serviceable platform, but it is not the Elastix we all knew and loved. It now joins Trixbox, as the dearly departed.


What’s going on with Elastix?

Elastix Asterisk-based open source PBX platformElastix was one of the first platforms I tinkered with when I first discovered the strangely interesting world of VoIP, and I really liked what it offered. It has a built-in mail server, instant messaging, calendar, CRM, fax server, and of course an Asterisk phone system. It was built on top of FreePBX, which had been a supporter of Elastix for many years. With that said, it never really stood on its own legs. It sported its own user interface, but under the hood sat a somewhat dated version of FreePBX, and of course Asterisk.

Elastix entered a rapid decline after FreePBX version 13 was released almost a year ago, which was a true re-definition of FreePBX and raised the bar for open source telephony. The lack of updated to Elastix (other than cosmetic), left those interested in deploying an open source phone system seeking alternative solutions. While the Elastix software remained functional, Sangoma proved its ability to commercially support its software, and release timely updates and patches.

Before going any further, I’d like to address any confusion on IP PBX appliances since some of my posts encourage cloud based hosting versus on-premise appliances. There are several factors that some use to dictate whether or not you should host your phone system in the cloud or use an appliance. The usual two are CapX and OpX, and which best fits with organizations.  The dirty truth about modern IP phone systems is that they are incredibly inexpensive when compared to systems 10 to 15 years ago. With that said, it’s fairly cheap to use an appliance on-premise which saves you recurring costs and also Internet bandwidth, which might be a game changer for those with limited options when connecting to the Internet (assuming using SIP trunking). There is, of course, another device to maintain, power, and keep cool, but since the CapX is very low, it may be worth it for you.

Conversely, the advantages of a cloud hosted system are apparent, with convenience being a top benefit, but you will always have that monthly expense. You can, of course, migrate from one platform to another (with software like FreePBX) if you find that a particular solution works better for you. Truthfully, I like both solutions for different situations, but for this posting, we’ll be talking about appliances.


Renegade PBX Mini and FreePBX

RenegadePBX mini Appliance (with FreePBX)For those of you looking to migrate from Elastix, or even start fresh, I’d like to introduce to you the Renegade PBX Mini from VoIP Supply. The Renegade Mini is a purpose-built appliance with the small to medium size businesses in mind. It can support up to 100 SIP extensions and 75 concurrent calls. It’s also paired well with Sangoma’s FreePBX, which can ship on the Renegade Mini directly from VoIP Supply.

Inside the Renegade Mini, there’s a dual-core Atom processor, 2 Gigs of memory and SSD storage. It also includes one Gigabit Ethernet port, HDMI out, VGA out, and four USB ports, and one PCI-E port fo telephony cards.

The Renegade Mini can be ordered with various telephony cards with FXS, FXO, and T1 interfaces, so it can use your existing telco connection (FXO, T1) while also fully supporting SIP trunking. A major benefit to the Renegade Mini is that there is a very low total cost of ownership. Essentially, the software is free (utilizing FreePBX), which does not require any licensing, and does not impose any limitations on things like the number of extensions that can exist, or concurrent calls. The only limitations are hardware resource based. FreePBX does offer commercial modules, which you pay for, but none of them are required to have a fully functional system.

As of last week, Sangoma has released a Conversion Tool to help with migration from Elastix (with FreePBX 2.9 or newer) which can save you a lot of time and effort, especially if you were not the one who originally configured the system.

VoIP Supply can also help you migrate from one system to another (even if you are not coming from Elastix), or even provision a brand new deployment for you for an additional charge. If you’re new to VoIP and want to hit the ground running with an appliance-based solution, reach out to VoIP Supply and they’ll be happy to take care of you.