Purchase of POMPs at a later date: If customer elects not to purchase a POMPs at the time of purchasing their PBXact system they can purchase it at a later date. If a system was purchased 6 months ago and you decide now to add POMPs you will only get 6 months of coverage since POMPs purchase or renewals are based on the last expiration date or on a new purchase of a Phone system with no POMPs the expiration date becomes the purchase date.
Terminations of Agreement: This agreement will automatically be terminated on the same day 12 months from the order date of system. Sangoma also has the right to terminate this agreement at any time and issue a monthly pro-rated refund at its discretion with 30-day written notice to customer.
Transferability: POMPs are non-transferable. Resale of any PBXact system will void this agreement. The Purchaser of the PBXact system will be required to purchase their own POMPs
Tracking of Time: All POMPs support features that have Support Credit caps to them will be tracked inside your user portal. Please access your portal to see you current balance of time left at any point during the length of the agreement. Additional support can be purchased at the prevailing hourly rate inside the customer portal.
Remote System Access: All remote support is done by connecting to your PBXact phone system using a SSH protocol on port 22. To receive support from Sangoma you must allow access through your firewall to port 22 pointing to the IP address of your PBXact system.