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Xorcom Call Center Statistics Modules for CXE2000
The Xorcom comprehensive call center statistics module available for CompletePBX CXE2000 is great for monitoring activity to improve efficiency of organization / employees. The Lite version comes standard on the CXE2000 but this upgrade allows you more flexibility.
Xorcom Call Center Statistics Modules Overview
The reports display accurate information for your call center activity in formatted tables and informative charts. Reports can be exported to pdf and csv (Excel) format. There are a myriad of metrics available: Service Level Agreement, Abandon Rates, Call Distributions, Agent Activity and a lot more.
Xorcom Call Center Statistics Modules Features:
- Answered reports
- Unanswered reports
- Distribution reports
- Service-level reports
- Charting reports
- Import/Export
- Real-time Queue Summary
- Real-time Call Waiting Detail
- Real-time Agent Status
- Search by CallerID
- Search by Agent
- Search by Queue
- Search by Period
- Search by Duration
