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Polycom VVX 500 VoIP Phone

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The VVX 500 has been marked EOL by the manufacturer.
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Product Details
1 Year
MSRP Price:
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Polycom VVX 500 IP Business Media Phone

The Polycom VVX 500 multimedia IP phone is a 12 SIP line IP phone with HD Voice that is Open Source to work with most SIP PBX's and 3rd party UC platforms. It will handle up to 12 SIP registrations and features a 3.5in TFT color capacitive touch screen that reacts to gestures, similar to how most mobile phone interfaces work today. The VVX 500 has 2 USB 2.0 ports for media and storage applications which allow you to use the display on the phone for multiple uses such as built in web applications, digital photo frame, news, sports, weather, or even as an extension of your PC desktop.

Polycom VVX 500 Overview

Designed for a broad range of environments from small and medium businesses to large enterprises, the VVX 500 performance business media phone improves productivity, by complimenting the workplace applications on the user's computer. Users benefit from such capabilities as viewing and managing their Exchange calendars and contacts on the phone and receive meeting reminders while still having access to their corporate directory—and all while waiting for their PCs to boot. Users can also extend their PC desktop to include the VVX 500 phone's screen, enabling simplified interactions and dialing using their PC's mouse and keyboard. Training and multipoint communication applications are complemented by the VVX 500 video playback capability for streaming content.

Polycom VVX 500 Features & Functions

  • Gesture-based, multitouch-capable, capacitive touchscreen
  • 3.5-in TFT LCD display at QVGA (320x240 pixel) resolution, 4:3 aspect ratio
  • Streaming media video playback
  • Screensaver and digital picture frame mode
  • On-screen virtual keyboard
  • Voicemail and video mail support
  • Dual USB ports (2.0 compliant) for media and storage applications
  • Polycom HD Voice technology delivers life-like voice quality for each audio path-handset, the hands-free speakerphone
  • Dedicated RJ9 Headset Port
  • Dual 10/100/1000 Ethernet port with PoE Support
  • Codec Support: G.711 (A-law and μ-law), G.729AB, G.722, G.722.1, G.722.1C
  • Call Features:
    • 12 lines (registrations)
    • Shared call/bridged line appearance
    • Flexible line appearance (one or more line keys can be assigned for each line extension)
    • Distinctive incoming call treatment/call waiting
    • Call timer and call waiting
    • Call transfer, hold, divert (forward), pickup
    • Called, calling, connected party information
    • Local three-way audio conferencing
    • One-touch speed dial, redial
    • Remote missed call notification
    • Do not disturb function
    • Electronic hook switch capable
  • FTP/TFTP/HTTP/HTTPS4 server-based central provisioning for mass deployments
  • Bundled with Polycom Productivity Suite:
    • Corporate Directory Access using LDAP
    • Local Voice Call Recording on USB flash drive
    • Visual Conference Management

Didn't find the VoIP phones you were looking for?

Check out these other Polycom VVX Business Media Phones:

VVX 500
High Definition
Protocols Supported
# of Ethernet Ports

Tom Uhteg

Direct: 716-531-4265

Why Pay $303.00 for the Polycom VVX 500 VoIP Phone?

  • 3.5in Capacitive Color Touch screen gives you the look, feel, and functionality of a mobile phone, all the convenience at your fingertips

  • 12 SIP registrations, dual gigabit switched ethernet ports, and HD voice allow you the best voice quality possible

  • EHS support allows power users the freedom of using a wireless headset at and away from their desks.

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Questions on Polycom VVX 500 VoIP Phone

From John at 8/4/2014 8:00 PM

Q: Can I use the Polycom VVX 500 with MagicJack?

A: No IP Phone will not work with Magic Jack. However Polycom SoundStation 2 is tested and know to be working with Magic Jack.

Do you find this question helpful?  Yes   No

From Paul at 2/2/2015 7:00 PM

Q: Does running the Ethernet through the VVX500 degrade the performance of the workstation since it first goes through the phone? Our IT person stated we would need to have a separate line for the workstations to achieve satisfactory performance. This would lead us away from a change to this type of phone.

A: My workstation goes through my phone and I have no issues with it

Do you find this question helpful?  Yes   No

From Sarah at 3/8/2015 8:00 PM

Q: Can I use a bluetooth headset with this?

A: The data sheet does not mention bluetooth.

Headset and handset compatibility

• Dedicated RJ-9 headset port
• Hearing aid compatibility ITU-T P.370
and TIA
• 504A standards
• Compliant with ADA Section 508
Subpart B 1194.23 (all)
• Hearing aid compatible (HAC) handset for
magnetic coupling to hearing aids
• Compatible with commercially-available
TTY Adapter equipment
• Support compatible USB Headsets

Do you find this question helpful?  Yes   No

From Mike at 8/24/2016 8:00 PM

Q: We would like to order the VVX500 phones, however we need to make sure they have the 00:04 MAC address range. Can you guarantee this?

A: Hi Mike,

Yes, we can and we can source as well if needed no problem.

Please contact our sales experts to further assist you!

Thank you for choosing VoIP Supply!


Do you find this question helpful?  Yes   No

From Ron at 5/21/2017 8:00 PM

Q: I cannot find the blind transfer setting on our work supplied vvx 500.
Is that feature not included in this model of phone?

A: Hi Ron,

Please submit a ticket to so I can further assist you with this feature.

Do you find this question helpful?  Yes   No

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