There's a VoIP phone for every role
Typically, the phrase
is all someone ever knows of a VoIP system. This makes getting the right VoIP phone in their hands extremely important.
In a perfect world you’d be able to easily assess the needs of every person using your VoIP system. This would ensure that the
they receive matches their needs.
You probably don't live in a perfect world. It's likely difficult or downright impossible for you interview every person who will be using your VoIP system.
But, don't worry. If you can't assess they needs of each individual, you can easily do it by grouping them by position type and use the great information below to help identify which VoIP phone is best for each position type.
Let's get started...
Your executives typically need several line appearances to accommodate multi-party conference calls, three-way calls and other volume calling activity. Looks, bells and whistles play a large role in choosing an executive level phone. Make sure the VoIP phone is pleasant to look at and don't forget things such as a large screen size, color and a speakerphone.
Receptionists are some of the busiest folks in your organization. They are on the phone all day directing incoming calls to various departments and extensions. The VoIP phone for your receptionist should support multiple line appearances and an expandable attendant console.
At the managerial level you will need a VoIP phone that has the ability to pick up, screen, transfer and juggle several calls at once. Multi-line support, programmable soft keys and a good quality, full-duplex speakerphone are important features for management users.
Like your managers, associates find multi-line support important especially those in a sales or service role. The ability to place a line on hold while picking up another line allows the user to handle multiple parties at once. Call transfer and conference calling features are also important.
Since your warehouse is a loud industrial area a "ruggedized" VoIP phone or low-end VoIP phone is needed. Warehouse personnel are often on the move and not tethered to a desk making Wi-Fi or DECT-based wireless VoIP phones an option as well.
In a typical kitchen or lounge you will find that a single or dual line phone is appropriate. These environments are less demanding than those mentioned above. Bells and whistles are not needed. A simple wall-mountable or desktop VoIP phone will do the trick.
What you must do next
Now that you are armed with this information you have a couple of options for next steps.
- If you have the time you should speak with your VoIP system users about their needs.
- If you don’t have the time use the recommendations made above to guide your decision.
- If neither of these steps makes sense to you give
a call at
Read the next installment of our VoIP Phones Resource Series
How To Select A VoIP Phone