First Look

foipFaxing has been the nemesis of VoIP systems for as long as VoIP has been a thing. If you had a good VoIP vendor in the past, they would generally recommend you stick to a landline, or PRI for your fax services. That was because faxing over protocols like SIP had proven to be completely unreliable due to the fickle nature of faxing over a best effort architecture. Even with the advent of T.38, faxing still was a problem child for many.

Enter FoIP, or Fax over IP. Specifically, Sangoma’s iteration of FoIP, which actually works. I believe we live in a time where things should just work, and we should stop dealing with custom problems born from custom solutions. Sangoma offers Fax Station, which

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Isn’t it wonderful e-mailing friends all over whenever you want, wherever they are? Who hasn’t e-mailed a cousin in Europe, a friend in Pismo Beach, or Piscataway, or Piston Springs?

I know I have.

Now how much did that cost you for all the e-mails and instant messages you could stuff into a 30-day period? Plus, your family members or roommates use these services too.

I would say you probably spent anywhere from $10 to $50 depending on how fast you like to “talk” with dial-up or high speed internet.

REWIND 20 YEARS…In June 1988, my parents opened the local Telco bill on check-writing Sunday and saw the normal $37.00 bill had jumped to $406.00. 406 Big Ones! My father, usually a laconic man, …

Benjamin Sayers, Cory Andrews, Arthur Miller and I are all here at the Spring VON show in San Jose this week and today we got a chance to tour the exhibit hall floor and check out some of the new hardware that will be coming to the shelves at VoIP Supply in the next few weeks.

Here is a rundown of the products that should quickly become top sellers:

1. Linksys WIP310 – This a new SIP based WiFi phone from Linksys. It comes with a slick color screen and it 802.11/g compliant.

2. SwitchVox AA60 Appliance – Digium owned SwitchVox announced their new SwitchVox appliance which will replace their tower design that is currently in distribution later this month. It is designed to meet …

A close look at a simple Point to Point VoIP adapter solution from Linksys that could save you millions on those dreaded long distance fees.

We have all encountered them; hidden fees. Those spikes in the phone bill are the reasons why we have to question, “Where did that charge come from?” or “I didn’t realize that was a long distance call!” Want to put a stop to all of that? You would be foolish if you didn’t, so take a look at this solution:

VOIP Technology is driven through a high speed internet connection. Calls are mostly made (in this scenario) over the SIP protocol, unlike the traditional POTS (Plain Old Telephone System) where calls pass over a series of circuited switched networks owned …

Each day I work with multiple software applications including email, Office applications, ERP and CRM applications as well as my Internet browser. Expert at some and novice at others, they all produce results and either make me more efficient or increase my level of frustration. All of my employees go through the same each day using the tools the company has provided, and they too are either efficient or frustrated.

For my employees, the applications they are most efficient in and least frustrated with are the ones that the company has spent time documenting and providing training on. For me, the applications that work best are those that I have invested my personal time in learning and playing with, and those that come with user-focused …

Being in marketing communications and public relations, particularly for technology and VoIP Supply, I tend to spend a lot of time reading and following the media: social, traditional, viral, etc. So I come across a lot of great stories online, including blogs that not only give suggestions for better business, but teach lessons for a less stressful, more successful personal life.

Almost everyone in the known universe has a cell phone. Some have two, one personal, one for work, and some even have three (although for what other information couldn’t come through two cell phones, I’m not sure…). We juggle keys, briefcases, purses, wallets, lunches, phones, portfolios, laptops… In the transfer of all these items, sometimes our key lifeline disappears into thin air–the magically vanishing …

VoIP Supply, announced today that it has been nominated as one of the Best Places to Work in Western New York for 2008. The Best Places to Work in Western New York nominees were selected based on nominations and feedback from employees across the Western New York region. This is VoIP Supply’s second nomination in as many years.

The award, sponsored by Buffalo’s Business First newspaper and Quantum Market Research, looks to recognize companies in the Western New York area that foster the best and most innovative work cultures. The winner of this year’s Best Place to Work will be announced on April 8 at an award luncheon in downtown Buffalo, NY.

“Being nominated as one of the best places to work is truly a …

These days, the backbone of most businesses relies on communication. Many businesses are implementing Asterisk-based PBX systems as a result of increased communication needs.

High availability for these communication systems is therefore very appealing. An unreachable service or business can be costly both monetarily, and from a potential customer service perspective.

This blog entry will point you toward some sources for implementing high availability/load balancing applications for Asterisk-based phone systems.

Redfone Communications has announced compatibility of the foneBridge2 product with Elastix.

“The simple install routine, clean user interface and leading edge software packages supplied by ELASTIX, now combined with native foneBRIDGE2 support allows integrators to easily deploy robust telephony solutions for even the most rigorous and demanding environments where downtime is unacceptable,” stated Mark …

switchvox logo
Back in September 2007, Switchvox, makers of the commercially successful, Asterisk-based SOHO and SMB IP phone system, was acquired by Digium. Digium has recently rolled out the new channel model for the Switchvox platform, with some subtle changes in terms of seat licensing and support.

Switchvox hardware rack ready 3u configuration Intel-based midtower server

Switchvox offers two base hardware platforms; a standard Intel-based midtower server and a rack ready 3U configuration with increased CPU and RAM, RAID and redundancy options. The SOHO Tower (midtower) supports 10 concurrent calls. The SMB 3U rack mount server accommodates from 45 – 75 concurrent calls, depending upon the configuration you choose. Switchvox also offers cold spares and three year extended hardware warranty options.

The most significant change is in Switchvox’s software and support subscription licensing. There …

Email is never enough.

Like many people, so far this week I have received in excess of 5,000 email messages, combining spam with useful communications. A few times this week, and every week, bad things have happened as a result of the “email assumption(s)”. First, several messages were never received and were trapped in a spam filter. The sender assumes I read it and is left hanging with no reply. Secondly, a few messages have been read and interpreted in a manner vastly different from the intended message. It happens to everyone, so why make the assumptions?

VoIP Supply has taken a proactive approach lately in enhancing its communication methods and no longer following the trend of making an email assumption. To the contrary, we …

Phone Orders versus Web Orders

Do online shoppers trust the internet when they have to make high dollar purchase decisions? A high dollar purchase decision is relative to each person, and some people tend to feel more comfortable than others when spending hundreds online. Seemingly, most prefer to pick up the phone and call the 1-800 number displayed on the site to place an order over a certain dollar amount. At VoIP Supply, phone orders average twice that in dollar amount over web orders.

What would encourage you to shop more online? Ecommerce-guide.com conducted a study that shows both new and seasoned internet shoppers would shop more online if the following top four factors were better controlled:

1. Protection of credit card information against …