Looking for a reliable VoIP Fax Solution?
Wait no longer. The Sangoma Fax Sync Cable can help.
All of you VoIP engineers, installers and end users have heard it, “Keep your faxing off of your VoIP system”
And for good reasons. Fax over IP historically works about 50% of the time, leaving most users scratching their heads as to why.
Let’s put it this way, when someone sends an email and the packets are interrupted, say one or two drop out, the email recipient simply sends a request to the sender, asking for the lost packets, the sender sends those packets again, the recipient re-arranges them and you have your email.
With VoIP on a SIP call, if packet loss occurs, the users may hear a bit of broken silence on the line for short periods of time, simply because voice traffic is considered “real time”. With faxing, if packet loss occurs, since fax machines are considered “dumb terminals” in the VoIP world, many times the fax never even makes it to the fax machine with no alert or notification, or the fax machine displays an error instead of the fax.
For companies conducting their main portion of their business over faxing, this is unacceptable. For health care applications where faxes may be considered “mission critical”, this may be detrimental to a patient’s health.
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