Building an efficient Call Center within your budget is no longer a dream.
No more excuses. You can build a call center with the advanced features you need no matter how big or small your business is! To run a call center, you must evaluate your call volumes first to determine the needs of call routing number of lines, and other features such as call recording, etc. Typically, a PBX with the automatic call distribution feature will be required to assign calls to specific agents based on the pre-set rules.
A dedicated call center will increase your customer satisfaction with efficient customer service and technical support. Let our VoIP Experts find the right provider for you to make your dream come true!
Benefits of Building a VoIP Call Center
Low Upfront Costs and Easy Management
A hosted VoIP system has low upfront costs, with minimal hardware requirements. What’s even better is that customers with limited IT knowledge can easily deploy the system and manage it from a Cloud system.
Low Monthly Phone Rates
A VoIP system generates calls via Internet connection; therefore, there’s no long distance call rate. On average, our VoIP specialists are able to save our customers 30% off their monthly phone bills.
Virtual Call Center
VoIP has broken the geographical constraints, allowing operators to work in any location with an Internet connection which is known as a virtual call center.
In other words, you are able to reduce the required office space and hire operators in different geographical locations to support a 24/7 call center.
Advanced Features and Functionality
A hosted VoIP system is a Unified Communication system that offers many useful features to make your call center function efficiently. Key features:
Find me/Follow me: Automatically route missed calls
Voicemail to text: Have voicemail delivered to your email or text message
Advanced Analytics: Monitor call activities through a real-time analytics
If you still have doubts about building a VoIP call center, try starting with few lines first to test it out. VoIP is highly scalable. With no contract needed, you can easily scale up or down anytime when you are ready. Check out 7 reasons to move to switch to VoIP Service.
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