Elastix Advanced Support Subscription
The Elastix Advanced Support subscription will entitle an IT administrator up to 20 hours of email, or chat-based support on one (1) Elastix servers available 8 hours a day, 5 days a week for 1 year. The initial response time is 4 hours.
Elastix Advanced Support Overview
Elastix Support Subscription applies for any case or incident in an Elastix Server, already in production, that needs online and remote support. This service covers a regular installation of an Elastix ISO. Our team of Engineers will solve problems related with the Elastix solution or with interoperability of any Elastix Certified Hardware installed in your server. This support includes solutions derived from Elastix and developed by PaloSanto Solutions like our Elastix Call Center Module. All of our support Staff is integrated by senior engineers accredited by the ECE certification (Elastix Certified Engineer).
The Elastix Advanced Support subscription is active for a period of 1 year or 20 support hours, whichever comes first. It will cover support questions related on one (1) Elastix servers. Additional servers can be added. Support can be obtained via web chat, or email with a 4 hour SLA for initial response time.
Elastix Advanced Support Features:
- - Elastix Servers: 1
- - Hours of Support: 20
- - Phone Support: No
- - Chat Support: Yes
- - Email Support: Yes
- - Remote Troubleshooting: Yes
- - Attention hours: 8x5
- - Initial Response Time - SLA: 4 hours
- - Monitoring of Equipment: Yes
- - Preventive Audit: Biannually
- - Priority over standard hourly based support: Yes
- - Attention on holidays: Yes
- - Supported Language: English / Spanish
