Reclaim Terms & Conditions

Reclaim Program Terms and Conditions

  1. Ownership

    Seller warrants that all Equipment has been fully owned by the seller free of any liens or encumbrances, including third-party software which may not be transferred or for which royalties are due. Such Equipment or the sale and shipment of such Equipment must not violate any applicable laws, statutes, ordinances or regulations, including export laws. Seller is responsible for complying with any and all such laws.

    All Equipment titles shall vest in VoIP Supply upon receipt and acceptance by VoIP Supply.

  2. Authenticity

    Seller warrants that all Equipment offered for sale (1) shall not infringe on third-party intellectual property rights (including copyright, trademarks, patent, trade secrets or other proprietary rights); (2) shall not be counterfeit, stolen, or fraudulent; (3) has OEM unique serial numbers.

  3. Testing and Inspection

    All Equipment is subject to testing and inspection and will have a thirty (30) day warranty from day of receipt. Equipment must be in working and reasonable condition with no visible cracks, dents, scratches, or ink marks, and contain all available documentation, original software, rack mount hardware and power cord. Failure to include these items may impact the value or eligibility of your buyback.

    Any Equipment deemed defective within the warranty period will be returned at Seller expense for replacement, repair or refund, within 10 (ten) business days, or scrapped per Seller.

  4. Transport

    Seller is responsible for proper packaging of all Equipment for shipment to VoIP Supply, Buffalo, NY. All Equipment must be received in the condition stated in the quote. Equipment that arrives in a condition other than that stated in the quote will be returned at the Sellers expense for replacement, repair or refund, within 10 (ten) business days, or scrapped per Seller.

    Risk of loss for the Equipment shall remain with the end-user until delivery of the same to VoIP Supply, Buffalo, NY. Once your buyback Equipment is shipped, VoIP Supply cannot, and does not guarantee, that it will be able to honor any request for return of the Equipment and/or any data or information contained in such Equipment.

  5. Payment

    Seller will receive check or a store credit within ten (10) days of notification by VoIP Supply of satisfactory testing and inspection of all Equipment, unless alternate terms are stated in writing. Seller reserves the right to designate check or store credit payout option.

  6. Other

    This Agreement may be cancelled by the Purchaser if not signed by the Seller and returned to Purchaser within ten (10) days of the date hereof.

    Seller shall indemnify, defend and hold harmless VoIP Supply, its officers, and employees from any and all costs, including, without limitation, legal fees, arising out of or in connection with or in any way related to any claim that any goods or services provided by Seller hereunder are counterfeit or infringe, misappropriate or otherwise violate any third party’s Intellectual Property or Proprietary Rights. This indemnification shall be in addition to the warranty obligation.

Still have questions? Please feel free to give us a call at 800-798-5731 and a member of the Reclaim staff will answer your questions directly.