Posted by
Dan Kenitz on January 28th, 2012 in
VoIP Service
In Bring Your Own Device (BYOD) VoIP service, you’re allowed to use a previously existing SIP phone system as the hardware through which you run your new VoIP provider.
This process can save you a lot of time, a lot of hassle, and certainly a lot of money – which is what makes it attractive to both businesses and individuals alike.
But too many people stop at this definition and never act on it, acquiring their own BYOD VoIP service.
Why is that?
We simply believe that it’s because too few people even know how to use BYOD. That’s why we’ll provide the solution for that problem in just a few quick steps.
Read more
Posted by
Nathan Miloszewski on January 24th, 2012 in
Announcements
The effort we put in to forming a great customer experience made it unfortunate to learn that, yes, there are customers left unsatisfied by VoIP Supply; three percent of them.
Results showed that 97% of our customers are likely or very likely to buy from VoIP Supply again.
We’re very happy to share that a recent customer experience survey revealed extraordinary customer loyalty due to VoIP Supply’s:
- Product Availability
- Price
- Expertise
VoIP Supply’s Survey Says…
In December 2011 VoIP Supply conducted a customer satisfaction survey of more than 500 of our customers. From the results of that survey we were flattered to learn of a fantastic amount of appreciation that our customers have for our efforts.
The Numbers:
- 98 Percent: The number of customers likely or very likely to recommend VoIP Supply to colleagues or other businesses.
- 97 Percent: The number likely or very likely to purchase from VoIP Supply again.
- 87 Percent: 87% of customers report an exceptional or above average experience with VoIP Supply.
- Half: Half of the customers consider VoIP Supply literally the best in the industry.
How did VoIP Supply garner such astonishing customer loyalty? Survey respondents cited a number of reasons, chief among them include product availability (81%), price (76%), and more than half value our customer service and expertise.
“Our number one goal at VoIP Supply is to provide outstanding service to all of our customers throughout their experience,” said Benjamin P. Sayers, President and CEO of VoIP Supply. “I am really pleased at the strong degree of satisfaction our customers have for all we do. We will continue to strive to always exceed their expectations.”
Posted by
Dan Kenitz on January 23rd, 2012 in
VoIP Service
A lot of us (those of us who are at least 21, anyway) are fans of hosting parties that say “bring your own beer,” because the pressure is taken off us to provide the libations for the Sunday football game. This isn’t such a great prospect for the partygoer, of course, who is forced to essentially pay for their own drinks to attend a party.
That’s not how it works in VoIP. Bring Your Own Device VoIP often helps the person bringing the device by saving them money on hardware they don’t have to buy from their new VoIP provider. Are we getting ahead of you yet?
If so, keep on reading and you’ll know exactly how a Bring Your Own Device program can save you and your company a nice chunk of change.
What Does it Mean?
Let’s say you’re about to sign up to a VoIP plan for your business and you’re excited about how easy it will make your phone systems. That’s great – but you realize that something’s missing: the actual phone hardware from which you plan on making your company calls. Read more
Posted by
Nathan Miloszewski on January 21st, 2012 in
VoIP Systems
Note: This is the first installment in a three part series.
Like most people you’re probably accustomed to using a cell phone. So, why not have that same freedom of movement in the workplace?
Mobility is one of the major benefits of a Wireless VoIP solution.
However, wireless VoIP is not as mature as cellular technology so best practice is to have reasonable expectations of what to expect from these types of systems.
How Does Wireless VoIP Work?
Wireless VoIP, as the term suggests, is a VoIP phone freeing you from the constraints of wires. It is similar in fit, finish and functionality to traditional VoIP phones expect that on the wireless versions, the Ethernet port on the phone is not required to connect to your LAN or your computer for VoIP phone service.
A wireless VoIP Phone is a VoIP Phone with a built-in Wi-Fi or DECT transceiver unit that connects to an access point or base station. This allows you to move freely around your home and or office while on a call. You can even send and receive calls at a wireless hot spot.
Wireless VoIP allows you and your employees to:
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Note: This is a guest post by James Kander, North American Sales Manager for Polycom KIRK, and is the final installment in a three part series. Click here for Part I and Part II.
Completing this series on when to choose DECT over Wi-Fi, Jim Kander, North American Sales Manager for the Polycom KIRK line, joins us one last time to provide you with the best practices for installation and advice on things you need to make sure you do and things you should be sure to avoid.
To recap, Part I of this series helped users distinguish the differences between DECT (Polyom KIRK ) and Wi-Fi (Polycom SpectraLink) and Part II outlined what’s needed to make the solution work.
Site Surveys Key to Wireless Installation
VoIP Supply: Jim, you’ve cleared up the vagaries between DECT and Wi-Fi and provided a short list of necessary system components. Now how do we get this thing to work?
Can you tell our reader what the best practices are for installing a wireless VoIP system?
James Kander, Polycom: When dealing with RF [radio frequency], every site is unique. Radio coverage depends on a variety of factors such as:
- Building architecture
- Construction materials
- Number of users and usage pattern
- Traffic distribution
A floor plan can be submitted to Polycom for an estimate of the base station number and placement. Deployment kits are available from Polycom to perform a thorough site survey prior to installation/turn up.
Each handset is equipped with a built in site survey which allows users to see signal strength, packet loss, channel utilization and other tools for troubleshooting.
Questions?
I hope this series was informative. As always, if you have any questions please give us a call. VoIP Supply is a Certified Polycom Channel Partner.
Related Links
Posted by
Nathan Miloszewski on January 17th, 2012 in
VoIP Software
Several LifeSize product updates and availability have been released.
ClearSea
LifeSize ClearSea, the enterprise class client/server video collaboration solution for remote and mobile users, can now be updated to Sofware Version 2.0.12 that includes support for:
- Customizable banner image in mobile clients.
- New server-side contacts search and improved LDAP integration.
- Stability fixes.
Connections Compatibility
LifeSize Connections with the latest Software Version 4.9 update will now work with:
If you have either the LifeSize 220 Series or Passport video systems you must download Version 4.9 to take advantage of Connections.
Passport Connect Now Available
LifeSize Passport Connect is now available. Passport Connect is a revolutionary HD video system optimized for cloud-based solutions, and when paired with LifeSize® Connections, provides:
- Auto-provisioning and seamless firewall traversal.
- Intuitive user interface with name-based dialing.
- Presence icons and search functionality.
Downloads
Questions?
If you have any questions our LifeSize specialist Andria Baunee will be happy to help you.
