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Are you curious about what it is like to work in one of the Best Places to Work in WNY? Are you interested in trying out popular Voice Over Internet Protocol (VoIP) equipment? Whether you want to learn more about VoIP or you just want to have fun and network with VoIP Supply staff, now is your chance!

VoIP Supply is hosting an Open House event on May 25th at their office. This is an incredible opportunity for you and your business. It doesn’t matter if you are an existing VoIP users or VoIP beginners. Come visit VoIP Supply, one of the Best Places to Work in WNY, and learn how VoIP can save you a fortune. Register here today!

Grand Prize is a Polycom

More from VoIP Insider

If the 2.8 inch color display on your new Grandstream GXP2135 is too bright or dim out of the box, then follow these quick and easy steps to adjust the brightness! Because not all office settings are the same, Grandstream has made it simple to customize this small, but important detail on your new phone.

Start by pressing the round Menu button on the front face of the phone.

Then select Preference, followed by Appearance.

Once you are there, select Idle LCD Brightness. From there, you will be able to adjust the brightness of your screen by pressing the Left and Right arrow keys.…

vxi logoA study designed to identify the effect of superior noise-canceling headsets on a retailer’s inbound contact center with over 500 seats was conducted by Vidal Consulting Group. It targets headsets that are able to eliminate 90% or more of background noise and tracks certain key performance indicators from the targets.

The performance result shows a noticeable improvement in both the agent and customer experience: A significant decrease in average hold time and a meaningful increase in revenue per call.

80 agents in total took part in this case study, 40 in the Control Group, who used the same headsets throughout the study, and the other 40 in the Sample Set, who were given VXi headsets after the first 4 weeks. Half of the sample set …

skype 4bIt all started a decade ago when Skype blurred the boundary between international and domestic communications. Today, Skype has been used by over 300 million people all over the world, creating unprecedented bonds among people.

Well, that’s not the end of the story. Skype has further reached out to the business market, focusing on business communication tools people use at work. So, how is Skype for Business different from Skype? Let’s look from three main aspects: Capability, Cost and Security.


Skype v.s. Skype for Business



Both Skype and Skype for Business allow users to message, share files, and video chat. Simply install the software and prepare the required hardware, you are ready to chat! The difference is the number …

Are you interested in making the move to a new VoIP phone system? Do you want to get rid of those clunky old telephone lines running in and out of your building? There is no time like the present!


Save Money and Increase Workplace Efficiency with VoIP


Change within a business can be met with some resistance from fellow employees and co-workers. Current VoIP providers understand that and have created very easy to use interfaces for customers. Not only does the user experience a seamless transition over from the old phone system, but the installer or IT personnel of the office will also.

Features of a VoIP System are endless web collaboration

One great feature of switching to a VoIP phone system, is that you …

A common question we often hear from our customers is whether the VoIP network stays up when the power is down. My quick answer is no, unless you have another backup plan. But don’t panic! As long as you are well-prepared, your VoIP phones can be as reliable as landlines.

Acting like the heart of VoIP phones, VoIP network is no doubt an indispensable element for making VoIP calls. Here’s a list of solutions that will help tackle the power outage issue.


DESKSolution 1: Prepare softphones on Battery-Powered Devices

The world has gone mobile. Most of our laptops, cell phones, and tablets run on their battery power. VoIP phones on those mobile devices will still work fine without AC power when you experience power …

If you are interested in a powerful solution for your business read on for a great option. If you landed on this page by accident as you browsed through the endless pages of the Internet, then you are in luck, and this just might be a match made in heaven- by VoIP Supply that is. elastix

The Renegade, VoIP Supply’s line of fully scalable IP PBX Appliances, was released in 2015 and has been designed in three different models: mini, 1U, and 3U chassis, to complement the needs of any user. The Renegade is a full featured IP PBX that integrates well with many open source platforms, one of them being Elastix– a free Asterisk-based PBX platform.

Elastix is free to operate and update, has …

phoneAs we all know, VoIP is one of the hottest topics in the telecom industry that has changed the way people think about communications. You may have already heard a lot of benefits that VoIP can bring to your business; however jumping into the VoIP trend without much knowledge about it is not a wise move.

Understanding how VoIP systems work can help you fully utilize this new technology to your own advantage. Now, let’s take a glance at the VoIP telephone systems.


How VoIP Telephone Systems Work

Basically, a VoIP system converts the analog audio signals (your voice) into digital data that can be understood by the VoIP devices and transmitted over the Internet Protocol (IP) network to the other end of the …

Note: This blog is co-written by Mary Cheney and Ying-Hui (Evy) Chen

The choice to switch over to a VoIP solution or just to a new provider can be a time consuming and frustrating process, if you are not a VoIP expert. That being said, we wanted to put a short list of reasons we think you will benefit from joining our CloudSpan Marketplace.


CloudSpan Marketplace is a well-known, trusted one-stop-shop for various VoIP Cloud service providers. Our VoIP solution specialists are highly trained by multiple VoIP Cloud Service providers to winnow down the best solution for you regardless of your budgets.


Partnering with the most trusted VoIP Cloud Service …

One easy way to break the “cookie-cutter” office vibe at work is to change up the ringtone on your desk phone. If you are using a VVX 400 series polycom, follow these quick steps to personalize your workspace!

From the home screen, select Settings, then select Basic, followed by Ring Type.

*If there are multiple lines configured on your desk phone, you must select what line you would like to apply the ringtone to.

Once you are on the Ring Type screen, you can then use the Up and Down arrow keys to choose your ringtone! Simply press play to sample the ringtones when making your choice!

Lastly, in case you are wondering, the default ringtone for the Polycom VVX 400 series

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: Does Jabra Pro 920 Work With Polycom VVX300? Today, we have more new real questions and answers from VoIP users just like you.


How To Program GXP2200 Expansion ModuleEXPANSION MODULE

Q: Could you offer me some examples or instructions on how to program Expansion Module for GXP2200?

A: Once the Expansion Module is connected to the phone, it can be configured via the phone’s web interface. Here is some documentation covering that process: GXP 2200 Ext User