VoIP Supply Q and A

Our tech support team here at VoIP Supply offers great pre- and post-sale support plus provisioning, consultations, and configuration and installation help.

We get a lot of VoIP hardware and software questions and realized that these solutions should be shared with everyone.

Here now are our top three (real) questions and answers from this past week (from VoIP users just like you).

How to Remove the Faceplate on a Sangoma A101DE Card

Q: We have a Sangoma A101DE PRI card. I need to replace the faceplate with the low profile face plate.

Is there a manual or a guide on how this face plate is changed out?

A: Unfortunately there is not a guide to remove or replace the faceplate.

If you don’t have …

5 keys to consider when choosing a conference phone
For quick, impromptu meetings you can grab a co-worker and have an informal conference call right in your office just by using the the speakerphone on your desktop phone.

The desktop speakerphone, that tried and true collaboration tool, has certainly improved over the years with full duplex, HD audio, and echo cancellation.

But really, are the features and sound quality all that great?

When you need to have a real meeting you need to have a real conference phone.

5 Things to Consider When Choosing a Conference Phone

Here’s the standard definition of a conference phone:

 

Conference phones are typically used in large offices and conference rooms where multi-party phone calls take place.

 

Sounds pretty straightforward, right? The differences between brands and models, …

VoIP Supply Q and A

Our tech support team here at VoIP Supply offers great pre- and post-sale support plus provisioning, consultations, and configuration and installation help.

We get a lot of VoIP hardware and software questions and realized that these solutions should be shared with everyone.

Here now are our top three (real) questions and answers from this past week (from VoIP users just like you).

Does the Plantronics HW521N have a conversion kit?

Q: My company has approved the purchase of the Plantronics HW251N but they won’t approve the “Bluetooth” style.

I was wondering if this headset comes apart (so to speak) and if you offered a conversion kit? I don’t know if I am going to like that band going across my head for 8 hours a day.

A: The Plantronics HW251N is a single …

Revloabs UC Conference Phones for Huddle Rooms | FLX UC 1000

Revolabs UC Conference Phones for Huddle Rooms

Note: This is a guest post by Victoria Zona, Senior Channel Sales Manager, Revolabs

Many companies today are challenged during the typical video conference call due to the sound quality or speaker limitations of the systems they are using.

Most large companies are getting away from only utilizing large executive board rooms for conferencing.

Companies are now creating multiple smaller huddle rooms where their teams can meet and collaborate in a more intimate setting. They want conferencing solutions in these rooms that are easy to use for their teams and easy to support for their IT department.

Causes of Poor Audio Quality

Sadly, many times when users meet for a video conference all of their colleagues gather …

VoIP Supply Q and A

Our tech support team here at VoIP Supply offers great pre- and post-sale support plus provisioning, consultations, and configuration and installation help.

We get a lot of VoIP hardware and software questions and realized that these solutions should be shared with everyone.

Here now are our top three (real) questions and answers from this past week (from VoIP users just like you).

Can I use Invoxia NVX phone as a WebRTC phone

Q: Can an Invoxia NVX phone be used as a “WebRTC phone”? Will the browser recognize the handset as audio mic/speaker?

A: The handset itself can be used as a USB audio device if you plug it directly into a PC for use with a softphone. See the Michael Graves review here where he does that successfully.

But unfortunately the answer to that question …

How to solve problems with VoIP
When you’re in the market for a new VoIP system there are many questions that need to be answered, starting with:

  • Would you like to go with hosted service or an on premise system?
  • What software platform would you like?
  • What kinds of features do you need?
  • Does every employee need a desk phone or, can they use softphones?

And depending on where you are in the process, you may not even know what some of these things are.

We Can Help

Here at VoIP Supply we are here to help with plenty of:

  • Learning documents,
  • Case studies,
  • And our one-of-a-kind sales staff with knowledge on all types of systems and deployments.

Case Studies

I would like to share a case study with you that …

VoIP Supply Q and A

Our tech support team here at VoIP Supply offers great pre- and post-sale support plus provisioning, consultations, and configuration and installation help.

We get a lot of VoIP hardware and software questions and realized that these solutions should be shared with everyone.

Here now are our top three (real) questions and answers from this past week (from VoIP users just like you).

Elastix miniUCS and Grandstream GXP2130 different internal extensions and BLF

Q: I recently installed an Elastix miniUCS with Grandstream GXP2130 phones in a law firm and they requested a few features. They were hoping to have a different ring tone for internal extensions when calling as well as being able to “see” which line was in use on the phones?

A: You can customize the ringtone by creating rules for those internal extensions.…

Image Courtesy of Jokideo Jokes and Pictures

At VoIP Supply, we are constantly expanding our product catalog to make sure we are able to fulfill all of our customers needs.

When we were researching Wi-Fi infrastructure, Ruckus Wireless was an easy choice.

I had the pleasure to discuss Ruckus Wireless with David Callisch, VP of Corporate Marketing, over at Ruckus Wireless.

He was able to shed light on different deployments for Ruckus, new products, and recent Ruckus partnerships. What follows is my interview with him. Enjoy!

VoIP Supply: For folks who are unfamiliar with Ruckus Wireless, tell us about your company?

David Callisch: Ruckus is now the world’s largest independent supplier of advanced Wi-Fi systems for enterprises and carriers around the globe. Headquartered in Sunnyvale, California, the company currently operates in …

VoIP Supply Q and A

Our tech support team here at VoIP Supply offers great pre- and post-sale support plus provisioning, consultations, and configuration and installation help.

We get a lot of VoIP hardware and software questions and realized that these solutions should be shared with everyone.

Here now are our top three (real) questions and answers from this past week (from VoIP users just like you).

Polycom IP 331 qa

Q: We have Polycom IP 331 VoIP Phones and some of our users are saying that the ringer is too low. They have the volume cranked all the way up but the volume is still not loud enough. Is there any way to boost the volume or is there a loud ringer that can be purchased for these phones.

A: There is a …

Yealink IP Phone Family

As the Yealink product line grows and matures into a leader in the VoIP endpoint market, we thought it would be a good idea to give our readers some background on the company that you may not know about them.

I personally think #3 was a great move for the company on a whole to appeal to it’s customer base.

#1.  200 R&D Employees

With that many employees focused solely on creating a better product with the latest features, only good things can happen. Also this means that new products will have little to no bugs/errors that will need to be corrected. They have so many employees to work out all the kinks before it makes it to your desk.

#2.  Microsoft Lync Compatible

The …