I recently wrote this post, VoIP Q & A: Phoenix Audio Speakerphone and Polycom RealPresence Group 300 Video Conferencing, in which I included some misinformation about the capabilities of the Polycom RealPresence Group 300 video conferencing system.

This question had been submitted to VoIP Supply:

“Is it possible to use the Polycom Realpresence Group 300 with online services such as Skype or Go To Meeting?”

I mistakenly wrote that “yes” you can use Skype and GoToMeeting with the RealPresence Group 300 because it is standards based.

Rookie mistake.

Thankfully Michael Graves of Graves on SOHO Technology called me out on it in his post, A VoIP Supply Q&A Batting .500!.

I was confusing the Polycom RealPresence CloudAXIS Suite with “standards based.”

Click here for my original, and now updated, post and click here to read Graves’ full explanation of the differences between desktop and room-based video conferencing solutions.

Thanks again to Graves for pointing me in the right direction and helping us all get the right information!

Note:  This post was updated with new information on August 6, 2014 pertaining to the Polycom video conferencing system mentioned below.

Questions about VoIP devices and services are regularly submitted to VoIPSupply.com through a technical support ticket or via the “Ask The Expert” tab on our product pages.

We respond to these requests directly but more often than not, this Q & A would be helpful for lots of other folks.

Below are your VoIP questions answered – Real questions from real people  just like you.

Phoenix Audio Quattro3 USB
Phoenix Audio Quattro3 USB Conference Phone

Q:  Can I connect this [Phoenix Audio Quattro3 USB] to my PC and use it for a Skype call?

Your question perfectly describes the purpose of the Phoenix Audio Quattro3 USB .

Phoenix Quattro3
Phoenix Quattro3 connects to any computer with USB port (Vidyo, BlueJeans, FuzeBox, Skype, Microsoft Lync, etc).

From the Quattro3 datasheet:

The USB outlet allows you to connect to the computer for any VoIP sessions such as Skype, Vidyo, etc.

So, the Quattro3 will work with any computer that has a USB port. Its small size makes this speakerphone extremely portable but with its multiple microphones, echo cancellation, noise suppression, and powerful speaker you can easily use the Quattro3 in larger conference rooms.

Polycom RealPresence Group 300
Polycom RealPresence Group 300 EagleEye Acoustic Video Conferencing System for Small Meeting Rooms and Offices

 

Q: Is it possible to use the Polycom Realpresence Group 300 with online services such as Skype or Go To Meeting?

A:  The Polycom RealPresence Group 300 EagleEye Acoustic is a video conferencing system that’s perfect for your office or small meeting rooms.

The beauty of the RealPresence Group 300 is that it is fully standards-based meaning, you can connect to “millions of other standards-based video systems in use today,” says Polycom.

Skype and GoToMeeting are certainly at the top of those “millions” of video systems and with the RealPresence Group 300′s 1080p60 video resolution and its Polycom SmartPairing™ technology that allows you to use your Apple iPad to start and manage video calls, you’ll be the envy of your fellow video callers.

It also works with leading Unified Communications (UC) platforms (like Microsoft Lync) so you don’t have to add any additional hardware, like expensive gateways.

UPDATE: In reference to the crossed out text about - I was wrong about the Polycom RealPresence capabilities and Michael Graves was right.

Graves correctly called me out in his post, A VoIP Supply Q&A Batting .500!:

When Polycom uses the term “standards based” they mean their product relies upon H.323 and SIP, the two most common standard protocols for VoIP and video conferencing equipment. I don’t believe that such a device can be used to join a Skype or GotoMeeting call. Neither of those services support interop with hardware end-points like the Group 300.

Read his post for a full explanation of the often confusing world of video conferencing interoperability.

I confused “standards based” with the Polycom RealPresence CloudAXIS Suite which, according to a Polycom Executive News Flash a year ago in Q1 2013, would allow RealPresence users to “invite anyone, anywhere with a browser to join reliable and secure video calls” and would be able to support “Skype, Facebook, and Google Talk for simple click-to-connect convenience…beyond the firewall for B2B and B2C connectivity.”

But, as it turns out, in addition to my misleading information, the Skype component of CloudAXIS no longer functions.

If you read the Frequently Asked Questions guide for Polycom RealPresence CloudAXIS:

Important Information Regarding Skype Integration
Microsoft announced the discontinuation of the Desktop Skype API as of January 1, 2014. This function is
critical for Skype integration with the RealPresence CloudAXIS social directory. Microsoft’s decision not only
affects Polycom but many other vendors using the API. Polycom is actively seeking an alternative way to
implement this feature but until it is determined we will have a gap in Skype support.

The CloudAXIS FAQ does mention a Skype workaround for the time being which can also be used for “virtually any messaging application”:

Is there a workaround for bringing Skype contacts into a RealPresence CloudAXIS meeting?
Yes. Although Skype contacts cannot be imported into the CloudAXIS global directory, users can still invite
Skype contacts into a CloudAXIS meeting by simply opening the Skype application on the desktop, checking
on the presence status of contacts within Skype, then copying and pasting the CloudAXIS meeting URL in the
Skype IM window with a message asking the contact to join the meeting. When the invitee receives the
message and clicks the CloudAXIS meeting link, their browser will launch and allow them to join the call. Note
that this same process can be used with virtually any messaging application.

Thank you to Michael Graves for pointing me in the right direction.

For more information and background about video conferencing options ranging from webcams to desktops to room systems, I encourage you to check out Graves’ post and these other articles:

Stay Tuned

Check back next time  for more VoIP Q & A.

Thanks for your questions!

grandstream-gxv-webinar-reminder-voip-supply

Last chance to register for the next webinar in our Grandstream Learning Series.

Thursday’s webinar, June 26, 2014 at 2 PM EST, will give you an opportunity to learn and ask questions about the many multimedia features of the:

grandstream-gxv-cta-voip-supply

grandstream_gxv_video_phones_webinar_voip supply_banner
Grandstream video phones combine Android operating system and apps market with desktop VoIP features and HD video conferencing.

We’ve joined forces with Grandstream to offer you webinars through the Grandstream Learning Series.

Next up on the schedule is your chance to get a first-hand look at the new Grandstream GXV Series of Android-based VoIP Video Phones.

We encourage you to attend to ask questions and learn how they can fit into your business communication solution because as Gina Narcisi at SearchUnifiedCommunications points out, “There’s no doubt that consumerization has impacted business needs, and employees expect more of the features they are used to using in their personal lives — like video — at work. ”

  • When: June 26, 2014 at 2:00 PM EST
  • Where: Online. Click here to Register.
  • What: Explain how business communications can be enhanced through the phone’s abilities to make video calls, initiate video conferences using multiple popular platforms, and access popular business and productivity apps from the Google Play Store such as Skype, Microsoft Lync, Salesforce1, and GoToMeeting.

grandstream-gxv-webinar-cta-voip-supply

Grandstream GXV3240 Multimedia VoIP Video Phone for Android

The Grandstream GXV3240 is a multimedia Gigabit VoIP Video phone with 3-way video conferencing, a tiltable CMOS camera, and HD audio/voice.

The GXV3240 is a great solution solution for a high-tech school campus or a fast-paced business that uses their own API for custom apps with its integrated WiFi, a built-in web browser, and HDMI connectivity.

grandstream_gxv3240_voip_supply
Android-based Grandstream GXV3240 VoIP Video Phone with Access to Google Play Store

Features & functions:

  • Visual: Generous 4.3″ (480 x 272) capacitive touch screen and megapixel CMOS sensor camera with a privacy shutter.
  • Audio: 6-lines with up to 6 x SIP accounts, free IPVideoTalk account including video mail, HD Wideband Audio, up to 6-way audio conferencing and 3-way video conferencing, speakerphone with acoustic echo cancellation.
  • Connectivity: WiFi, Bluetooth, PoE, USB, SD, HDMI, EHS with Plantronics Headsets, Android 4.2 OS, access to Google Play including custom apps with Google API and Grandstream SDK toolkit, integration with Grandstream GXV Series of IP Surveillance Cameras, and built-in web browser.

Grandstream GXV3275 Multimedia VoIP Video Phone for Android

Want an Android tablet on your desktop that can also make and receive voice and video calls?

Then the Grandstream GXV3275 is for you.

This a 6-line multimedia video phone with a 7″ color touch screen, integrated WiFi, a built-in web browser, and HDMI connectivity.

gxv3275_front
Android-based Grandstream GXV3275 VoIP Video Phone with 7″ Touchscreen

Features & Functions:

  • Visual: Large 7″ (1024 x 600) capacitive color touch screen and megapixel CMOS sensor camera with privacy shutter.
  • Audio: 6 lines with up to 6 x SIP accounts including FREE IPVideoTalk account with video mail, HD Wideband Audio, up to 6-way audio conferencing and 3-way video conferencing, speakerphone with acoustic echo cancellation.
  • Connectivity: WiFi, Bluetooth, PoE, USB, SD, HDMI, EHS with Plantronics Headsets, Android 4.2 OS, access to Google Play including custom apps with Google API and Grandstream SDK toolkit, integration with Grandstream GXV Series of IP Surveillance Cameras, and built-in web browser.

“The new Grandstream GXV3240 and GXV3275 video phones offer a unique user experience by combining the power of Android, VoIP, and video conferencing all from your desktop,” said Tom Costelloe, Marketing Manager of VoIP Supply.

Questions about VoIP devices and services are regularly submitted to VoIPSupply.com through a technical support ticket or via the “Ask The Expert” tab on our product pages.

We respond to these requests directly but more often than not, this Q & A would be helpful for lots of other folks.

Below are your VoIP questions answered – Real questions from real people  just like you.

freetalk-skype-voip-supply

Q: Is this [Freetalk Connect Me] only for Skype or can it be used with any VoIP [sic] with compatible voice codec?

A:  The Freetalk Connect Me is a Skype-specific analog telephone adapter (ATA) that allows you to make and receive Skype calls from your regular, old home phone.

The Connect Me allows you to switch back and forth between making Skype calls and calls using your home phone number. The diagram above shows how the Connect Me ATA is a bridge between your landline and your broadband internet connection.

The Connect Me isn’t designed to provide you with VoIP service.

If you’re already using VoIP to make calls, the Freetalk Connect Me certainly shouldn’t impede that if you’re looking for a standalone Skype phone option to make and receive Skype calls while you’re away from your computer. For more info, here’s a good Freetalk Connect Me video tutorial.

Jabra GN9350e OC

 

Q:  Is the head band size ajustable [Jabra GN9350e OC]?

A:  You should be asking WAS the headband adjustable and the answer would be, yes, it was, and in fact it came with (3) wearing options – Over-the-head, behind-the-neck, and on-the-ear.

The Jabra GN9350e OC has been discontinued and has been replaced by the Jabra PRO 9450 which also features those same (3) great wearing styles and offers (4) ways to answer a call via the:

  • Headset,
  • Touch Pad,
  • PC Call Manager,
  • or Keyboard Shortcut

For a full run-down of the PRO 9450, check out this video:

Stay Tuned

Check back next time  for more VoIP Q & A.

Thanks for your questions!

ask-the-expert

Questions about VoIP devices and services are regularly submitted to VoIPSupply.com through a technical support ticket or via the “Ask The Expert” tab on our product pages.

We respond to these requests directly but more often than not, this Q & A would be helpful for lots of other folks.

Below are your VoIP questions answered – Real questions from real people  just like you.

grandstream-gxp1400-voip-supply
Grandstream GXP1400

Q: Will the Grandstream GXP1400 work with a Google Voice account?

A:  The short, simple answer is, “Yes.”

Google Voice itself is not a phone service, it’s more of a liaison helping to get all of your different phone numbers (work, home, mobile) working together under one Google Voice number/account.

In the words of the About Google Voice  page:

Google Voice works with mobile phones, desk phones, work phones, and VoIP lines. There’s nothing to download, upload, or install, and you don’t have to make or take calls using a computer.

If you don’t already have a SIP provider, the Obihai OBi100 and Obihai OBi110 are analog telephone adapters designed specifically to make calls through SIP or Google Voice. In fact, they’re the only ATA’s that work natively with Google Voice.

This might still leave some unanswered questions about VoIP and Google Voice so check out this article, Google Voice: a cheapskate’s guide to cheap VOIP.

aastra-6757i-675i-sidecar-voip-supply
Aastra 6757i with 675i Sidecars

Q:  Do you have a recommendation for a headset that will work with an Aastra 6757i with a 675i sidecar?

A:  The Aastra 6757i VoIP Phone connects to headsets through the RJ22 jack on the back of the phone. It also is Electronic Hookswitch (EHS) compatible, with the right adapters, for wireless headsets.

Here are some options:

Jabra PRO 9450

This wireless headset is compatible with the 6757i by using a DHSG cable (Model # 14201-10). The Jabra PRO 9450 offers three wearing styles, wireless range up to 450 feet, and 4-way call handling.

Plantronics Savi W730

The single ear Savi W730 is a DECT headset with an over the ear wearing style, a noise-canceling microphone that reduces background noise interruptions, and 3-way connectivity to easily manage and switch between PC, desk phone, and now mobile calls from a single wireless headset.

Plantronics recommends using the Aastra DHSG Cable Kit for Remote Hookswitch.

A warning from the Plantronics website:

DO NOT connect the APS-1/ APS-10 directly to this phone, but via the DHSG adapter cable. Any damage caused by connecting the APS-1/APS-10 to the phone will void the phone warranty.

Or you can make a connection from the Savi W730 to the Aastra 6757i by using the Plantronics HL10 Handset Lifter.

Sennheiser CC 520

The Sennheiser CC 520 is also compatible with the Aastra 6757i and is a binaural corded headset with an ultra-noise canceling microphone. The CC 520 has been designed for all day use with comfort pads in the headband and specially padded ear caps. Use the Sennheiser CSTD01 QD Cord to easily disconnect the headset from the cable.

VXI Tria V DC

Lightweight and stylish, the VXi Tria V DC convertible headset also offers three different wearing styles—headband, earhook
and neckband—so you can choose the one that best suits your need and preference.

Grandstream GXV3140
Grandstream GXV3140 Skype Video Phone

Q:  Can I use this phone [Grandstream GXV3140] with a USA number while I am in Mexico for 3 months? If someone calls my Skype number will it ring in Mexico? I will have a cable router and be in a fixed place. Thanks.

A:  The answer is “yes” to both parts of the question.

The beauty of VoIP is that as long as you have an internet connection and your GXV3140 is provisioned to remotely access your VoIP network, you will be able to use your existing, local number anywhere in the world.

In regards to the second part of the question, the GXV3140 is a Skype certified IP video phone so again, as long as your phone is connected to the internet and someone calls your Skype number it will ring wherever you are.

In the words of the Grandstream GXV3140 user manual:

The GXV3140 allows free voice and video calls via Skype simply by plugging it into the network, or through your IP PBX with a user friendly web GUI.

When you receive an incoming Skype call on the GXV3140 you’ll see the Skype call window pop up on the phone. From there you can select “Accept,” “Accept Audio,” or “Reject” before you start talking.  This phone also supports Call Hold and Resume when using Skype so that you can take any other calls that come in.

Keep the Skype application open or simply minimize the window so that you only have to sign in to Skype once and you’ll be able to receive Skype calls as they happen.

Stay Tuned

Check back next time, every other Thursday, for more VoIP Q & A.

Thanks for your questions!