http://www.voipsupply.com/manufacturers/Polycom.html

These are some of the best and most popular phones on the market.  Make sure you don’t forget to take advantage of this great deal if you are thinking about changing it up in the office or even at home.  For any questions give us a call at 1-800-398-8647, or check out the VoIP Supply website.

This information was originally posted on the VoIP Insider blog.

Need VoIP Phones or a VoIP Phone System? Checkout VoIPSupply.com!

Our customer service department has many functions within VoIP Supply.  The most important is providing care to customers that email or call in with questions regarding their order, invoicing, tracking, account status, product returns, etc…

The customer service department also provides support to all other departments within the company, providing requested assistance, assisting sales associates so that they can spend more time selling, contacting customers for accounting, purchasing, or shipping to gather additional information so that VoIP Supply can be the best!

And now introducing, the Customer Service Department!

William Herrmann – Customer Service Manager

Bill is responsible for the overall management of the department.  He is required to direct the staff and provide the necessary roadmap for the department.  Bill is also responsible to drive continuous improvement with the department and the company as a whole.  Bill works with all staff and management to push customer identified opportunities for quick improvement.

Erin Moran – Customer Service Team Lead

Erin is known as the jack of all trades within VoIP Supply.  Erin acts as an assistant to the Customer Service Manager, often providing training and leadership to the staff.  She can be counted on to perform any task within the department and many within the company.  Erin also serves as a backup receptionist for the company.

Linda Boney and Dawn Martin- Customer Service Representatives

Linda and Dawn are responsible for handling inbound customer service calls, replying to incoming customer service emails, providing proactive customer service information, and handling various customer service queues.  They also supports our sales staff and any other associates with any pressing issues.

Jeffrey Hanover – Customer Service Representative (RMA Specialist)

Jeff is responsible to handle all incoming RMA requests, providing customers with all required communications pertaining to returns, declining any RMA’s that do not fit within our returns program, processing all returns that do, and providing customers technical support options when applicable.  Jeff is tasked with reducing the percentage of returns that VoIP Supply processes.  Jeff also assists the other customer service representatives by helping with inbound customer service calls.

Mary Beth Hyzy – Customer Service Representative

Mary Beth is responsible for an outbound call customer service campaign.  In this role she calls customers and informs them that their order has been shipped, informs them about the email they received with a PDF of the invoice, provides them with tracking information and thanks them for shopping with VoIP Supply.

Christopher Heinrich – Sales Engineer

As Sales Engineer; Chris provides pre & post sales support to our customers and our sales staff.  Chris is responsible for the technical product trainings that are continuously created and modified to improve the selling skills and knowledge within the sales department.

Kyle Brocious – Technical Support Representative

Kyle is responsible for providing pre & post sales support to our customers, provisioning orders, and testing returns and new products. Kyle also is involved in processing online orders and is currently training new sales staff to take over this project.

Kevin McCarthy – Technical Support Representative

Kevin is responsible for providing pre & post sales support to our customers, provisioning orders, and testing returns and new products.

Griffin Green – Customer Service Intern

Griffin is a temporary associate that is used as a utility employee.  He can be counted on to assist wherever needed.

And if you need help with any of your VoIP Supply orders, have installation questions, or just want to say hi, please contact us at 1-800-398-8647 or at customerservice@voipsupply.com.

This information was originally posted on the VoIP Insider blog.

Need VoIP Phones or a VoIP Phone System? Checkout VoIPSupply.com!

http://www.voipsupply.com/index.php?cPath=99_568_572_102

The exact products with free ground shipping are:

A101
A101D
A102
A102D
A104
A104D
A108
A108D

With the cost of gas skyrocketing, and delivery costs going up every day, why not take advantage of this free shipping promotion?!

This information was originally posted on the VoIP Insider blog.

Need VoIP Phones or a VoIP Phone System? Checkout VoIPSupply.com!

We have started a new promotion here at VoIP Supply: Customers will receive a free power supply with the purchase of the Cisco CP-7940G.  Check it out here…http://www.voipsupply.com/product_info.php?products_id=54.  

Check it out, while supplies last!

This information was originally posted on the VoIP Insider blog.

Need VoIP Phones or a VoIP Phone System? Checkout VoIPSupply.com!

Here at VoIP Supply it’s important that we stay on the cutting edge of voip technology, and we are able to do that by having companies such as Digium come in and conduct day-long training seminars. We can then pass along additional knowledge to our customer base. Chris Langford and Gayle Magee from Digium were here this past Monday bringing everyone up to speed on the the latest Digium offerings.

The Digium presentation covered three main topics: PCI Cards, Digium Appliances and the Switchvox PBX.

A special thanks to Gayle and Chris for coming into town and keeping us up to speed, and thanks for the t-shirts!

This information was originally posted on the VoIP Insider blog.

Need VoIP Phones or a VoIP Phone System? Checkout VoIPSupply.com!

We have added two new Redfone Communications products to our ever expanding Voip Supply Catalog. The first is the foneBridge2-EC Single which is a T1/E1 PRI-to-Ethernet Bridge. It is an integrated black box “appliance” designed to streamline installation and enable redundant design of Asterisk based VoIP/PBX systems. The second is also a RedFone Communications offering. It is a foneBridge2 Single T1/E1 Bridge Asterisk PBX T1/E1 Redundancy, High Availability & Load Balancing in an economical Enterprise class solution. As always you can either purchase online or call one of our friendly sales engineers with any further questions you may have.

This information was originally posted on the VoIP Insider blog.

Need VoIP Phones or a VoIP Phone System? Checkout VoIPSupply.com!

Sure many will say that Vonage is not innovative enough, and that voicemail to text is nothing “new”, but you have to give them credit for *trying* to differentiate their service with their latest service enhancement, Vonage Text. Most, if not all, residential service providers are making no attempts to do anything other than deliver cheap dial-tone over someone else’s pipe – a sure death sentence. So I salute Vonage, for not just carrying the torch for the industry – something that has been costly – but also for continue to deliver new, innovative (to the general public), and valuable services on top of dialtone.

Sure they do not have it all “right”, but who does. They are down, but not out, and from the looks of this announcement, and this new site, Vonage will at the very least go down swinging.

This information was originally posted on the VoIP Insider blog.

Need VoIP Phones or a VoIP Phone System? Checkout VoIPSupply.com!

VoIP Supply colleague Cory Andrews pointed me to a posting by Andy Abramson, on the “untapped business VoIP market”. I could not agree more with Andy’s findings, based on this ZDNet Report, that 2007 and 2008 will be the year Business VoIP explodes. Since 2004, we have seen heavy growth in the residential VoIP, and to a certain degree the hosted VoIP sectors, mainly fueled by aggressive marketing by VoIP service providers chasing early adopters. Over the past six months though, the amount of inbound inquires from networking integrators, VAR, consultants, and vendors about business VoIP, has increased ten fold, further asserting the “interest” in the technology has finally caught up with the “implementation” aspect of the technology.

Provided that hardware vendors continue to develop easy-to-use and easy-to-implement solutions, coupled with reliable, high quality voice from servie providers, there is no doubt that inthe next 12 -18 months we will see a mass migration to VoIP from businesses across the globe.

This information was originally posted on the VoIP Insider blog.

Need VoIP Phones or a VoIP Phone System? Checkout VoIPSupply.com!

Russell Shaw points us to an In-Stat study that shows cable providers nearly doubled the number of telephone subscribers. I for one, do not see this trend slowing anytime soon. According to the study, of the 9.4 million cable telphone subscribers in North America, 6.6 million are VoIP, that is an alarmingly high adoption rate, especially if you’re a residential VoIP pure play offering service through VoIP adapters.

According to Mike Paxon, In-Stat analyst, “In a growing number of markets around the world, cable TV operators consider telephony service to be an integral part of their telecommunications service bundle.” That means the triple and quadruple “plays” will continue to be heavily pushed and marketed to an existing customer base, and potential customers. With a “communications monopoly” the cable providers will be able to offer outstanding pricing, and the convenience of billing consolidation, which could spell big trouble for pure play VoIP providers, who other than offering an even lower price (and smaller margins for themselves) will barely have a leg to stand on.

Could the rest of 2007, and 2008, be the period that cable kills the pure play residential VoIP provider?

This information was originally posted on the VoIP Insider blog.

Need VoIP Phones or a VoIP Phone System? Checkout VoIPSupply.com!

We thought this Polycom IP Phone Comparison Chart would come in handy for those of you who are interested in one or many of the Polycom IP Phones, but wanted to see how they stacked up against the rest of the Polycom IP Phone line.

IP Phones	Features			Audio Features	Telephony Features		Power over Ethernet Support
	Ethernet ports	LCD Display	Expansion Module Support	Full-Duplex Speakerphone	Lines	Mute, Headset, and Hands Free Keys	IEEE802.3af
IP 320 2200-12320-025	1x 10/100Mbps	102 x 33 pixel graphical LCD	No	Yes	2	Yes	Built-in, autosensing
IP 330 2200-12330-025	2x 10/100Mbps	102 x 33 pixel graphical LCD	No	Yes	2	Yes	Built-in, autosensing
IP 430 2200-12430-001	2x 10/100Mbps	132 x 46 pixel graphical LCD	No	Yes	2	Yes	Built-in, autosensing
IP 501 2200-11531-001	2x 10/100Mbps	160 x 80 pixel graphical LCD	No	Yes	3	Yes	Yes
IP 550 2200-12550-001	2x 10/100Mbps	320 x 160-pixel graphical grayscale LCD	No	Yes	4	Yes	Built-in, autosensing
IP 601 2200-11601-001	2x 10/100Mbps	320 x 160-pixel graphical grayscale LCD	Up to 3 Expansion Modules	Yes	6, up to 42	Yes	Built-in, autosensing
IP 650 2200-12651-001	2x 10/100Mbps	320 x 160-pixel graphical grayscale LCD	Up to 3 Expansion Modules	Yes	6, up to 42	Yes	Built-in, autosensing

If you are looking for VoIP gateways, VoIP adapters or even IP phone systems, VoIP Supply has everything you need for business VoIP.

This information was originally posted on the VoIP Insider blog.

Need VoIP Phones or a VoIP Phone System? Checkout VoIPSupply.com!