Comments on: What’s Google doing with voice?

By: Garrett Smith

Garrett Smith — Mon, 23 Mar 2009 14:17:13 +0000

@TJ Stamm

I can record all my calls today. Both my IP PBX and my Skype account can do that.

As far as I’m concerned I don’t want Google listening, interpreting my calls and then attaching searchable meta data to them.

That’s like agreeing to allowing to a wiretap. No chance in hell.

If you are looking for advanced VM functionality, why not urge your phone provider to develop a simple voicemail management system by which you can tag, sort and search your voicemails?

For instance, John Smith calls you about your new widget. After listening to the VM, you can tag it with “Widget request”, put it in a “Widgets” folder.

Now that it’s archived a basic meta data search tool would allow you to grab them and re-listen…without Google listening to your calls.

By: TJ Stamm

TJ Stamm — Sat, 21 Mar 2009 17:38:53 +0000

Why not record your phone calls and keep them forever. Just like gmail, no need to delete your email just search it.

Google goal? Let us index your phone calls so you can get them back if needed.

Really though, is there a market that good has not looked into getting into? They are exploring all possibilities in all area’s now.

By: Garrett Smith

Garrett Smith — Thu, 19 Mar 2009 15:03:06 +0000

@ Tsahi

It’s a possibility, but I don’t see Google becoming an all-encompassing company a la Microsoft.

While they have a lot of talented folks to make it happen, they need to increase their revenues to keep their stock price going up.

They’re best bet to do that is to continue to dominate online advertising…not create completely separate businesses.

By: Tsahi Levent-Levi

Tsahi Levent-Levi — Wed, 18 Mar 2009 19:35:12 +0000

Garrett,
As I usually tend to agree with you, it is time I disagree
Google going into voice means quite a lot. I don’t see this as an ads play but rather as a hosted service play. Their Google apps offering might not threaten Microsoft Office just yet, but when it will, a year or two down the road – it is going to be very interesting.
I use google apps and Microsoft Sharepoint. I must say that google apps are way more flexible with sharing and collaboration in mind. When you tie to it a voice solution – it can be a killer UC platform.
Tsahi

By: Garrett Smith

Garrett Smith — Tue, 17 Mar 2009 22:21:40 +0000

@ Jeff:

From a consumer standpoint free is good. But if I was a service provider I wouldn’t say that.

I never said their was anything wrong with advertising. Google is great at it. And that’s the point.

Google voice isn’t a voice play – it’s an advertising play. Whether it enables more businesses to use Google’s main profit center (AdWords) or enables existing customers to spend/target better.

It’s not going to kill any teleco’s, VoIP players, etc. It’s not a game changer in the voice space (but it could be another nail in other online advertising companies’ coffins).

By: Dave Michels

Dave Michels — Tue, 17 Mar 2009 22:12:03 +0000

I think the strategy could be exploratory into a much greater offering – tightly integrated with chat, maps, search, and other apps. This could lead to a significant threat to PBX manuf revenue.

Check out my explanation/thoughts at http://www.pindropsoup.com

Dave

By: Jeff

Jeff — Tue, 17 Mar 2009 21:46:29 +0000

I think it also goes to show us that the costs for phone calls, dedicated phone numbers etc are so incredibly low that we have been gouged by carriers and voip companies for so long. It’s time someone like google came in to clean things up a bit.
What’s wrong with advertising? Their algorithms are getting so good now that when reading my gmail, the ads on the right are very relevant and I’ve clicked through to them. Now with google voice and transcription, I expect to see ads off to the side that are relevant to my voicemail content. Nothing wrong with that …
You say “But don’t expect them to be a VoIP/voice provider in any traditional sense.” that’s exactly it .. the traditional sense is over.