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Frequently Asked Questions
We suggest perusing our FAQ page for anyone seeking to find common information on VoIP Technology. If you are looking for information that you cannot find on this page, please feel free to contact us at 1-800-398-8647.
Basic VoIP
1. What is VoIP?
2. What are the advantages of VoIP over analog PSTN lines?
3. What type of service and equipment are needed for VoIP deployment?
4. ...
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Privacy Statement Introduction Sangoma Technologies Corporation and its subsidiaries, also referred to as “Sangoma,” “we,” “us,” or “our”, take your privacy very seriously and are committed to providing you with a positive experience on Sangoma websites (or subdomains), including but not limited to www.freepbx.org , www.asterisk.org , www.sangoma.com , portal.sangoma.com, magento.smge.net , www.voipinnovations.com , www.e4strategies.com (individually, a “Website�...
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When you sell a few thousand VoIP gateways every year you end up fielding A LOT of questions. Funny thing is the same questions about VoIP gateways get asked over and over again.
The FAQ that you’re about to read about VoIP gateways has been compiled over the last five years. It contains the most commonly asked questions from folks just like you.
What is a VoIP gateway?
A VoIP gateway is a piece of hardware that converts TDM telephony traffic from the PSTN in...
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Selling tens of thousands of
VoIP adapters
every year exposes you to A LOT of questions. The interesting thing is that the same questions seem to be asked over and over and over again.
That’s how this FAQ came to be. The VoIP adapter overview you’re about to read has been compiled over the last five years. It contains the most commonly asked questions about VoIP adapters from folks like you.
What is a VoIP adapter?
A VoIP adapter is a device t...
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How Does Video Conferencing Work?
Describing a Video Conference can be as basic as an IP address -to-IP address connection and as complex as fully-immersive Telepresence with a musical score, a full data presentation, and full-heighted conference participants. It is somewhere in the middle that most Video Conferences fall, and so this is the imagery I will use.
Uncomplicated
It is incredibly important to note that there is no complicated call initiation with Video Conferencing systems bec...
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Frequently Asked Questions - Network Equipment
Question 1: What are VoIP Gateways?
Answer:
VoIP Gateways are devices that take analog voice signals and convert them to IP for transport over the LAN or WAN.
Question 2: What are FXO and FXS ports?
Answer:
Foreign Exchange Office (FXO) ports are interfaces used to connect with the central office or PSTN analog lines. Foreign Exchange Station (FXS) ports are interfaces used to connect with end user devices (e....
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Featured Product - Grandstream GRP2600 Series
Key Benefits
Replaceable LCD cover
UI redesigned for maximum user efficiency
Dual-image firmware to avoid bricked devices
Access to the GRP2600 Datasheet Access to GRP2600 Presentation Slides
Overview The Grandstream carrier-grade line of IP phones delivers a wide range of powerful devices that come equipped with unifi...
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Featured Product - Yealink T46U
Key Benefits
4.3'' 480X272-pixel color display with backlight
Dual-port Gigabit Ethernet
Up to 16 SIP accounts
Expandable with YEA-EXP43
Access to Yealink T46U Datasheet
Overview
The T46U has an improved design with more advanced features such as 2 USB ports and it can be connected to WiFi via the WF40 dongle (2.4G) or the WF50 dongle (5G). Y...
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Featured Product - Sangoma P315
Key Benefits
2.4" 320 x 240 pixel backlit color LCD display
2 switched 10/100/1000 Mbps Gigabit Ethernet
Headset Support: RJ9 with EHS
Access to Sangoma P315 Datasheet
Overview
The Sangoma P315 IP Phone is an entry-level phone with entry-level features but doesn't compromise on performance and functionality like expensive phon...
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Featured Product - Adtran Total Access TA924 3rd Gen Gateway
Key Benefits
Supports up to 24 analog FXS interfaces for legacy equipment
Single Ethernet interface for data connectivity
Integral DSX-1 PRI/CAS for PBX connectivity
Access to the TA924 Datasheet
Overview
The Adtran Total Access 924 is an IP Business Gateway that contains a single T1 interface, up to 24 FXS ports for analog voice,...
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Featured Product - Netgear GS116 ProSafe Switch
Key Benefits
16-port Gigabit 10/100/1000 n
Bandwidth: 32 Gbps (non-blocking)
Layer 2 802.1p and Layer 3 DSCP traffic priority tags
Access to Netgear GS116 Switch Datasheet
Overview
The Netgear GS116NA is an unmanaged 16-port Gigabit 10/100/1000 Desktop switch that provides a powerful, high speed network...
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Featured Product - Polycom VVX 250
Key Features
4 Line Keys, 4 Soft Keys
2.8" Color LCD Screen
In Call Keys: Call Transfer & Hold
HD Audio, 1 USB Port, & 2x Gig-E Ports
Access to Polycom VVX 401 Datasheet
Access to the VVX401 User Guide
Overview
The Polycom VVX 250 is the color phone for SoHo (sm...
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March Mayhem | Round One - Game One - ENDED!
Vote for the VoIP phone that you think has the best features, functionality, and quality! The final winner phone will be announced on April 1st! One lucky winner will be drawn randomly on April 1st from all voters of the winning IP Phone to enjoy one $150 Amazon Gift Card ! *Must be within the continental US to be eligible to win!
Snom D785 is the winner of round one game one! See the detailed rules here. &nbs...
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Reclaim FAQ
Have a question about Reclaim?
Below you'll find the answers to the most commonly asked questions about Reclaim. If this FAQ does not answer your question, please give us a call at 800.798.5731 and a member of the Reclaim staff will answer you directly.
What is Reclaim?
Reclaim is VoIP Supply’s equipment buyback program. RECLAIM is designed for companies and individuals who possess used or excess VoIP hardware, and wish to “reclaim” a portion of thei...
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Learn All About VoIP Adapters Discover how to seamlessly connect traditional phones and fax machines to your modern VoIP system. This comprehensive guide covers essential setup tips, compatibility, and performance optimization. Get Answers to Questions Like: What is a VoIP Adapter? What do VoIP Adapters do? What are the benefits of VoIP Adapters? How do I know which VoIP Adapter I need? More Resources for VoIP Adapters How Does a VoIP Adapter Work? ...
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Learn All About VoIP Gateways! Take the complexity out of VoIP gateways. This educational guide to VoIP gateways explains the underlying technology, gateway types, key features and functions, how to buy, application scenarios, and more! Get Answers to Questions Like: What is a VoIP Gateway? What are the benefits of VoIP Gateways? What types of VoIP Gateways are there? How does a VoIP Gateway work? More Resources for Gateways What Are VoIP Gateways? ...
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Learn All About VoIP Headsets Finding the right VoIP Headset doesn't have to be confusing. This educational guide to VoIP Headsets covers VoIP Headset technology, features and functions, headset types, purchase instructions, and more! Get Answers to Questions Like: What is a VoIP headset? Which VoIP headset is right for my job? What features should I look for in a VoIP headset? Is a VoIP headset compatible with Microsoft Teams or Zoom? What options are the...
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Over twice the clarity and fidelity for more productive voice communications
Today's businesses need HD Voice . It multiples productivity by leveraging the most expensive resources: people and time. Polycom's HD Voice delivers more than twice the clarity of older generation telephony, improves productivity, resolves accents, reduces fatigue and facilitates more natural conversations.
HD communications are becoming the standard. Face to face communication is HD in its very n...
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Small Business Video Conferencing Solutions: A Scalable Approach Video conferencing has become an essential tool for small businesses, offering scalability in both user capacity and cost. When implementing a video conferencing system, it is important to gather key information to ensure the setup fits your business’s specific needs. Key factors to consider include the number of sites, calling patterns between them, and the number of participants at each endpoint. Once you have this in...
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Learn All About VoIP Service! Selecting the right VoIP provider is key to maintaining smooth communication. While many providers offer basic features like voicemail and call hold, it's essential to ask the right questions upfront to ensure the service meets your needs. Get Answers to Questions Like: What are my Voice Service Options? What questions should I ask a VoIP Service provider? What is the best VoIP Service for my business? How does a VoIP Service differ from tradi...
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With an On-Site Phone System, the Customization is Endless! When you have all your phone system hardware located on-site in your office, you have the freedom to customize different aspects as you wish. You also have the ability to get rid of your old telephone lines and use SIP trunks for your phone service. SIP Trunking is Simply Telephone Lines Through Your Internet. SIP Trunks are a techy way of saying internet phone lines. You are basically able to get rid of those clunky telephone lines run...
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Learn All About Session Border Controllers! Session Border Controllers (SBCs) provide a secure and reliable interface between different VoIP networks, managing and protecting voice traffic as it crosses network boundaries. Get Answers to Questions Like: What are Session Border Controllers (SBCs)? What does an SBC do? How does an SBC work? What are the benefits of SBCs? More Resources for SBCs How to Protect Your Phone System With an SBC The SBC an...
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Learn All About VoIP Headset & Phone Compatibility! VoIP headsets and VoIP phone compatibility depend on factors like connection type (USB, Bluetooth, or DECT) and device support for unified communications (UC) platforms such as Microsoft Teams or Zoom. Get Answers to Questions Like: Will my VoIP headset work with my phone? Does my phone need to be Microsoft Teams or Zoom-specific to work with my VoIP headset? How do I know which headset works best with my VoIP phone? ...
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Why Nextiva?
Advanced Analytics - Robust reporting and valuable insight into your business communications One of the largest and fastest growing hosted service providers 7 years running Reliability with good mobility features
Nextiva Amazon Chime
Amazon Chime is a robust video conferencing and online meeting tool that allows users to connect with people outside the organiza...
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Why Broadvoice?
Full featured and value prized with geo-redundant network for seamless calling International unlimited calling plans to 72 countries Cloud hosted VoIP & SIP Trunking with tight QoS delivery via SDWan
Broadvoice Communicator now includes a beta version of video calling! This feature is perfect for small team communication, allowing group chats to move to v...
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Why Star2Star?
Hybrid high quality, highly scalable solutions (one of their clients had 15,000 seats installed!!)
White glove, professional services onsite installation
On-premise gateway device used for monitoring and support
Product Brochures
Star2Star Case Study: Select Care & Medigap 360
Start2Star Communications
Who is Start2Star Communications? Learn about their products and services as well as how their architecture...
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About PanTerra
Our vision is to completely change how enterprises conduct business by delivering the most comprehensive suite of cloud-based, fully managed IT services that empower people to work better by increasing productivity, enhancing communications, simplifying collaboration and enhancing globalization efficiencies.
Why PanTerra?
An end-to-end cloud solution provider with built-in unified communications, messaging and file sharing &nbs...
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Download and Share our VoIP Educational Guides with your Customers!
Each of our educational guides helps you to better understand: VoIP technology, Key product features and functions, Application types and usage, Product types and options, and Selection and Purchase methods. These are great materials for VoIP users to learn about VoIP at their own pace.
VoIP Phones
Get the VoIP phone that is right for you! This educational guide to VoIP phones covers the phone technology, features a...
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Reclaim FAQ
Have a question about Reclaim?
Below you'll find the answers to the most commonly asked questions about Reclaim. If this FAQ does not answer your question, please give us a call at 800.798.5731 and a member of the Reclaim staff will answer you directly.
What is Reclaim?
Reclaim is VoIP Supply’s equipment buyback program. RECLAIM is designed for companies and individuals who possess used or excess VoIP hardware, and wish to “reclaim” a portion of thei...
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Reclaim Program Terms and Conditions
Ownership
Seller warrants that all Equipment has been fully owned by the seller free of any liens or encumbrances, including third-party software which may not be transferred or for which royalties are due. Such Equipment or the sale and shipment of such Equipment must not violate any applicable laws, statutes, ordinances or regulations, including export laws. Seller is responsible for complying with any and all such laws.
All Equipment titles shall ...
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Why SimpleWan?
All-in-one networking solution for optimizing voice calls, network and SD-WAN connections
Simple-to-use solutions for multi-tenant, multi-location remote management
Ideal for VoIP solutions, MSPs and engineering firms supporting multiple customers
Rate Sheets
SimpleWan Price Sheet
Product Brochures
SimpleWan Advanced 2 Datasheet
The SimpleWan Firewall system brings ease of use with centralized management and ...
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Featured Product - Valcom VIP-120A SIP Ceiling Speaker
Key Benefits
One-way communication
PoE - No local power required
High-efficiency 8'' Speakers
Durable electrostatic powder coat finish on metal surfaces
Output level 103 db/1 Meter
Line output supports Valcom amplified speakers
Access to Valcom VIP 120A Datasheet
Overview
The VIP-120A one-way IP Ceiling Speaker enables voice a...
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Featured Product - Advanced Network Devices IPSCM Ceiling Speaker
Key Benefits
8'' Speaker
Drop in replacement for a standard 2'x2' ceiling tile
Full multicast and broadcast support
Optional two channels of both contact closure and contact sensing
PoE Power = 10W
Access to the IPSCM Datasheet
Overview
The ANETD IPSCM is an 8in IP speaker embedded into a white 2-foot by 2-foot frame so it can be dro...
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Featured Product - Plantronics Blackwire 3220
Key Benefits
USB-A connection
Binaural headset
Step smartly into unified communications
Wearing style choice
Overview
The Plantronics Blackwire 3220 is a corded, dual-ear versatile headset that offers USB-A connectivity. The Blackwire 3220 USB-A headset is perfect for companies that use softphones on a regular basis .
�...
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Featured Product - Jabra Evolve 2 75 Series
Key Benefits
8 Microphones and advanced beam-forming technology
Microsoft Teams and Zoom compatilbe
Performance Mode, Discreet Mode, Concentration Mode
Overview
Create an ideal hybrid workspace with Jabra’s Evolve2 75 Series! This series is designed for hybrid workers who may find themselves changing locations on a daily basis. With an extraordinary noise canceling technology and wor...
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Featured Product - SimpleWAN SWADV3R Plantium 500
Key Benefits
Supports up to 50 users
Supports roughly 500Mbps of continuous throughout
easy installation and setup
Access to SimpleWAN Platium 500 Datasheet
Overview
The SimpleWan Firewall system delivers ease of use with centralized management and combines them with active real-time cyber security protection. Their "Cloud Managed" sol...
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Don’t have your own marketing team? No problem! Utilize VoIP Supply’s dedicated marketing team as your extension to keep your customers engaged at all times. We are here to help you succeed regardless how small or big your business is.
With our comprehensive marketing resources, you are able to turn your small business into big players. Check out the resources available for you to take advantage of:
Call our VoIP experts at 1-800-398-8647 or email voipexperts@voips...
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Get Ready to Offer Your Customers High-Quality IP-Based Products!
Here at VoIP Supply, we know that resellers, integrators, and VARs need quick and easy access to Grandstream VoIP equipment. That’s why the VoIP Supply Grandstream Reseller Program was created to streamline the Grandstream buying process by making it faster and easier to get products to you and your customers.
Why Join the Grandstream Reseller Program?
Order directly from VoIP Supply, a certif...
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About Light Spar
LightSpar is a managed IT solutions provider specializing in network and infrastructure design/management, hosting service, and overall connectivity.
Its Cloud portfolio provides your business a wide range of options for deploying your phone system within a private and secure environment that incorporates Quality of Service (QoS) features for an enhanced end user experience.
Why Light Spar?
Simple-to-use admin console
...
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What is PDMS?
PDMS is designed to allow enterprise customers to centrally manage all their Polycom audio devices from a single Cloud portal, including desk phones, conference units, and more.
This service is totally free of charge for our certified Polycom partners and is currently available. Contact our VoIP experts at 1-800-398-8647 to get your PDMS launched today!
PDMS Benefits
Simplify audio device management
Create consistent experience
...
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Telinta: A Full Portfolio of Hosted White Label Solutions for VoIP Service Providers and Resellers
Founded in 2002, Telinta offers a secure and reliable cloud-based Softswitch and Billing platform. Their full portfolio of hosted white label solutions is highly customizable for VoIP service providers and resellers offering Hosted PBX, Business and Residential VoIP, Mobile solutions, and more. Telinta offers unique auto-provisioning profiles, enabling VoIP service providers to easily deplo...
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Featured Product - Fanvil X7A Android Phone
Key Benefits
20 SIP lines, 3-way conference, hotspot
7” capacity color touch-screen
HD voice: HD handset, HD speaker
Built-in Bluetooth 4.2 and 2.4G/5G Wi-Fi
Access to the X7A Datasheet
Overview
T he Fanvil X7A IP Phone runs on the Android 9.0 system...
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Ease into your Deployment!
You probably wear a lot of different hats within your company so, don't you have more important things to do than assembling and programming your VoIP System?
Each component in a VoIP System needs its own programming and fine-tuning. Save your valuable time by having the experts at VoIP Supply configure your components for you so that they are truly plug-and-play.
Pre-Label your VoIP Box and Program your IP PBX with Ease
VoIP Supply can make your roll...
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Featured Product - Algo 8180
Key Benefits
Dual purpose loud ringing and/or talkback voice paging
Significantly louder (eight to twenty times) than typical telephones
SoundSure™ ambient noise compensation adjusts output for noise level
Selectable/customizable alert tones or announcements
Access to Algo 8180 (G2) Datasheet
Overview
The Algo 8180 (G2) is a SIP Audio Alerter for...
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Featured Product - Snom D745 VoIP Phone
Key Benefits
12 SIP Identities
USB Support
Gigabit Switch
8 programmable buttons
Access to the D745 Datasheet
Overview
The Snom D745 is easy. Easy to use, easy on the wallet, and easy on the eyes. This VoIP Deskphone has 12 SIP identities and 2 high-resolution displays. Thanks to its elegant design, the D745 will easily work with the most prestigious environme...
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Learn All About SD-WAN SD-WAN, or Software-Defined Wide Area Network, offers significant benefits to businesses by enhancing network performance and reliability through intelligent traffic routing. Get Answers to Questions Like: What is SD-WAN? How dos SD-WAN work? How do you implement SD-WAN? What are the benefits of SD-WAN? More Resources About SD-WAN: Sangoma's SD-WAN Brochure 10 Reasons to Switch to SD-WAN
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Rich Technology Group recommends VoIP Supply for “all things” Voice over Internet Portocol related, such as IP phones, VoIP headsets and much more!
4 Reasons We Recommend VoIP Supply:
1. Endless hardware options: VoIP supply has one of the largest selections online of IP phones, headsets and VoIP related accessories, such as routers, switches and more!
2. Excellent pre-sales support: Not sure what you are looking for, or what is compatible with your business ph...
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VoIP Fulfillment Eliminates the Need and Expense of a Warehouse!
Allowing you to leverage the global logistics infrastructure of North America’s leading supplier of VoIP equipment with these warehousing and logistics services.
Multiple Carriers
Blind Shipments
Branding and Marketing
&n...
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Unified Office provides VoIP solutions especially targeted toward vertical markets. The Total Connect Now solution guarantees no missed calls, exceptional call quality, and zero downtime. It provides real-time business analytics and alerts, enabling users to monitor and adjust workflows from any device. Key innovations include an AI-powered suite for sentiment analysis, staff engagement, and whisper-coaching. These applications help businesses streamline operations, deliver exemplary customer ...
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