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VoIP Supply has been deemed an essential business during the COVID-19 pandemic and will continue to operate to support your business processes and needs.

Due to the high demand for headsets, power supplies, and web cameras, if your order becomes backordered one of our solutions consultants will call you to verify the ETA and to recommend an alternative product if needed. For more questions please chat or call us at 800-398-8647.

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Frequently Asked Questions - Basic VoIP

Question 1: What is VoIP?

Answer: 

Voice over Internet Protocol (VoIP) - technology that enables one to make and receive phone calls through the Internet instead of using the traditional analog PSTN (Public Switched Telephone Network) lines.

Question 2: What are the advantage of VoIP over analog PSTN lines?

Answer: 

The primary main advantage of VoIP over PSTN lines is cost (it's cheaper!) Other advantages of VoIP are as follows: digital features not commonly available on PSTN lines such as voicemail, caller ID, conference, music-on-hold, etc.

Question 3: What type of service and equipment are needed for VoIP deployment?

Answer: 

The following equipment and services are required for VoIP deployment: High-Speed Broadband connection, IP Phones (Softphones will require PC) or Analog Telephone Adapters (ATAs) and VoIP Service Provider (terminate calls).

Question 4: Can I use dial-up for VoIP or do I need broadband?

Answer:

Dial-up can be used for VoIP when necessary or if it's the only type of connection available. However, we recommend using broadband since certain VoIP codecs (e.g. G.711) require higher bandwidth.