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About Ruckus Support

All Ruckus Supports include Web Support, Next Business Day Email Support, and Software Updates for MediaFlex, ZoneFlex, and FlexMaster products.

Ruckus Premium Support includes Phone Support (24 x 7 x 365 days), Advanced Hardware Replacement, 24 hours Response Time for Support Forum, and Software Upgrades for the period of agreement (1 year). You can save 25% by purchasing your Premium support in 3 or 5 year increments.

Please call a VoIP Supply Ruckus certified sales representative for quote on extended terms support. As an owner of Ruckus Premium Support, you do not need to purchase Ruckus Software Upgrade Support, it is included int he Premium Support package.

Software Upgrade includes upgrade to new revisions of software during the period of the agreement (1 year).

Why buy Ruckus Support?

  • Ruckus Technical Support Program assists our customers with software and hardware problem resolution.
  • In the unlikely event of hardware failure, Ruckus Premium Support offers advanced hardware replacement for the period of the support contract, to minimize your downtime.
  • With either the Ruckus Premium Support or the Ruckus Software upgrade support, you are guaranteed version and firmware upgrades and updates including bug fixes if they apply.
 
Support by Ruckus Wireless

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  1. Ruckus Flexmaster 250 APs 901-0250-FME0

    SKU: 02-111848

    Ruckus Flexmaster 250 APs 901-0250-FME0 901-0250-FME0
  2. Ruckus vSCG License supporting 500 Ruckus Access Points

    SKU: 02-117695

    Ruckus vSCG License supporting 500 Ruckus Access Points 909-0500-SG00
  3. Ruckus 806-R610-1000 R610 ZoneFlex Support 1 Year

    SKU: 02-130832

    The Ruckus 806-R610-1000 is support for the ZoneFlex Ruckus R610 for 1 Year.
  4. Ruckus 806-R610-3000 R610 ZoneFlex Support 3 Years

    SKU: 02-130833

    The Ruckus 806-R610-3000 provides support for the ZoneFlex Ruckus R610 for 3 Years.
  5. Ruckus 806-R610-5000 R610 ZoneFlex Support 5 Years

    SKU: 02-130835

    The Ruckus 806-R610-5000 provides support for the R610 for a total of 5 years.
  6. Ruckus 806-RU65-5000 WatchDog Unleashed R650 Support 5 Year

    SKU: 02-130840

    The Ruckus 806-RU65-5000 provides End User Support for the R650 for 5 Years.
  7. Ruckus 806-RU65-3000 WatchDog Unleashed R650 Support 3 Years

    SKU: 02-130841

    The Ruckus 806-RU65-3000 WatchDog License supplies support for the R650 for a total of 3 Years.
  8. Ruckus 806-RU65-1000 WatchDog Unleashed R650 Support 1 Year

    SKU: 02-130842

    The Ruckus 806-RU65-1000 License supports your Unleashed R650 for 1 Year.
  9. Ruckus 806-R650-1000 WatchDog R650 Support 1 Year

    SKU: 02-130861

    The Ruckus 806-R650-1000 WatchDog End User Support for the R650 s valid for 1 year.
  10. Ruckus ZoneDirector 3000 License Upgrade Supporting an Additional 25 ZoneFlex AP's

    SKU: 02-117368

    License Upgrades for an Additional 25 ZoneFlex Access Points.

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