How to Activate 3CX Phone System

March 9, 2016 by Ying-Hui Chen

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help.

We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone. Here is new real question and answer from VoIP users like you.

HOW TO ACTIVATE 3CX PHONE SYSTEM

Q: I tried to activate my 3CX Phone System Standard- 4SC and it gives me an unexpected error: LIC_ERR_FAILED_CERTIFICATE_CHECK. My 3CX version is: 12.5.39117.982 What should I do?

A: You will need to install a service pack for the license. Please follow these instructions in regards to that error. (The following content is from 3CX website.)

V10 users and below- Please upgrade to V11 for free. Your license key has been automatically upgraded to activate on V11. Version 11 can be download here. Perform a backup for your current system, uninstall 3CX Phone System and install Version 11. Use the restore option within the installation wizard to import your user data. Note: 3CX Phone System 11 is End Of Life and is not entitled to support.
V11 users- Please download the latest Service Pack from the 3CX Management Console. SP 4B, Build 30296. Once updated to this version you can re-activate your license key.
V12 & 12.5 users- Please send an e-mail including your 3CX License key to upgrade@3cx.com. You will receive a reply within minutes with instructions on how to upgrade to the latest Service Pack.

3CX Phone System 4 Simultaneous Calls:

A complete 3CX Phone System for Windows® consists of the server software, soft phones or SIP hardware phones, and a VoIP Gateway to connect your existing phone lines. The web-based interface makes 3CX Phone System configuration and management a breeze. No need to learn an obscure, archaic phone system interface or pay for the phone system supplier to make configuration changes. You can monitor phone system status, including which extensions and PSTN lines are busy, and more, from a web browser. Learn more here.

STAY TUNED

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591

Mom’s Calling VoIP Q&A Series

March 4, 2016 by Ying-Hui Chen

VoIP Supply’s business, people, products and services all revolve around maintaining and living up to our five core values:

Get Goosed (teamwork)
Go Beyond the Bottom Line (the greater good)
Mom’s Calling (customer first)
Be a Very Hungry Caterpillar (embrace change)
No Donkeys! (positive family spirit)

To realize our mission, we want to introduce our Mom’s Calling Q&A blog series, highlighting the “Moms’ Calling” core value. When Mom is calling for help, we all jump into action. VoIP Supply employees treat every customer like it’s their mother on the other end of the phone. We show the same caring and urgency, because the customer comes first.

Here’s What You Can Expect from the Mom’s Calling VoIP Q&A Series

mom's calling We will post a Mom’s Calling VoIP Q&A blog every two weeks. In this series, we will be covering questions about VoIP devices and services we have received from real customers like you.

Customers submit questions through a technical support ticket or via the “Ask The Expert” tab on our product pages. We respond to these requests directly but more often than not, we think this Q & A would be helpful for lots of other folks. Thus, we would like to share the information with our readers and help you solve problems efficiently.

Stay Tuned…

Follow our blog to learn and solve more VoIP questions with VoIP Supply. Thank you to our customers for the questions!

VoIP Supply Earns Recertification as B Corporation

March 3, 2016 by Youleidy Vega

BUFFALO, N.Y. February 29, 2016— VoIP Supply is proud to announce that they have been recertified as a B Corporation (B Corp) in Western New York for another three years. VoIP Supply first received its B Corp certification in December of 2013 and through much dedication to their employees and to the community, the company has earned the privilege of maintaining their status as a Certified B Corporation.

This is a major achievement for VoIP Supply, who continuously strives to be a great company, piloted by a great team of employees who strive to do great things for each other, their partners, vendors, as well as for the Western New York community.

Being a B Corp Certified company means that VoIP Supply has met meticulous standards of social and environmental performance, accountability and transparency set by the nonprofit B Lab. Being a B Corp represents a new viable way of doing business and gauging success. It can be directly compared to the way food can be labeled as Fair Trade or USDA Certified, or architecture being classified as Leed Certified (Green).

VoIP Supply remains in group with over 14,000 other Certified B Corps from 42 distinct corners of the world-all-for-profit companies in a mix of over 120 industries with the common goal of reinventing success in business beyond profit growth.

As a B Corp, VoIP Supply has pledged to continue following the B the Change motto of B Corps- People Using Business as a Force for Good. The company is dedicated to constantly improving its culture in order to be a better company for employees, for the surrounding community and for the environment. As part of this, VoIP Supply remains true to participating in different volunteering efforts throughout the year, making donations to those most in need, as well as implementing an extensive recycling program.

Ben Sayers, founder and CEO of VoIP Supply is enthusiastic about the company’s achievement of reaffirming itself as a B Certified Corporation and looks forward to 2016 as a year with many promising things on the horizon.

“I’m very proud that we have been able to renew our certification and continue our participation in the B-Corp movement,” said Ben Sayers, founder and CEO of VoIP Supply.

For more information about VoIP Supply’s B Corp Certification please call 716-531-4329 or email our Marketing Supervisor Mary Cheney at mcheney@voipsupply.com

About B Corp

Certified B Corporations 1)meet rigorous standards of social and environmental performance; 2)legally expand their corporate responsibilities to include consideration of stakeholder interests; and 3)build collective voice through the power of the unifying B Corporation brand. Since 2006, the B Corporation has added over one-thousand certified corporations from over 120 industries, representing a diverse multi-billion dollar marketplace.

About B Lab

B Lab is a nonprofit organization dedicated to using the power of business to solve social and environmental problems. B Lab drives systemic change through three interrelated initiatives: 1)building a community of Certified B Corporations to make it easier for all of us to tell the difference between “good companies” and just good marketing; 2)accelerating the growth of the impact investing asset class through use of B Lab’s GIIRS impact rating system by institutional investors; and 3)promoting supportive public policies, including creation of a new corporate form and tax, procurement, and investment incentives for sustainable business.

About VoIP Supply

VoIP Supply, LLC (www.voipsupply.com) is your trusted source for everything VoIP; from our large selection of name-brand hardware to our CloudSpan Marketplace. VoIP Supply provides you with a fully staffed inbound call center with licensed, certified and highly trained VoIP experts that can help you with any problem you might have. Whether you are a home user, business, reseller or service provider, VoIP Supply has the products, experience and expertise to make your deployment a success.

VoIP Supply is a three-time Inc. 500/5000 honoree, listed by Business First as one of WNY’s Most Admired Companies, as well as being consistently ranked one of Western New York’s Best Places to work. VoIP Supply is also the first Certified B Corporation in Western New York.

Our dedicated Solution Specialists are here to help, so call us today at 1-800-390-VoIP or visit our website at www.voipsupply.com.

RenegadePBX by VoIP Supply Now Available in the U.S.

March 1, 2016 by Elizabeth Krohn

Since 2002, VoIP Supply has provided solutions for any customer’s VoIP needs by utilizing their dedicated team of Voice over IP experts, as well as offering a wide variety of Voice over IP solutions.

Today, VoIP Supply has officially added its own line of PBX appliances. The RenegadePBX by VoIP Supply features three unique PBX solutions that can accommodate the needs of any size business: the RenegadePBX mini, RenegadePBX 1U, and RenegadePBX Pro. An open-source PBX series, each model has the ability to be loaded with any of the following software options including Elastix, AsteriskNOW, FreePBX, 3CX – allowing for great flexibility.

RenegadePBX mini

An SMB elite solution, the RenegadePBX mini provides a compact and effective Voice over IP PBX. A full-featured IP PBX, the mini offers up to 100 extension and 75 concurrent SIP calls. The RenegadePBX mini also comes fully equipped with these additional features:

2GB RAM
24GB Flash Memory
Single PCIe half mini slot
Intel Atom Dual Core x86-64 1.86GHz CPU
External 12V DC power supply
Music on hold, Hold/Transfer, Call Pickup, etc..

RenegadePBX 1U

A stand-alone PBX, the RenegadePBX 1U can be tailored to meet the needs of businesses ranging from SMB to Enterprise by offering a 61GB SSD hard drive, 2BG of DDR3 memory as well as an additional two PCI card slots. The RenegadePBX 1U also comes fully equipped with these additional features:

Dual gigabit (10/100/1000) integrated network ports
Up to 75 concurrent calls
Hard drive capacity up to 3TB drive
Dual high reliability chassis fans
24 analog or 16 digital (T1/E1) telephony ports

RenegadePBX Pro

The largest PBX of the Renegade family, the RenegadePBX Pro is a 3U PBX solution that can accommodate up to 300 extension and up to 100 concurrent calls. Pre-configured with FreePBX, the RenegadePBX Pro will exceed the expectations of any sized business. The RenegadePBX Pro also comes fully equipped with these additional features:

Intel i5-3550 LGA 1155 CPU
500GB SATA hard drive
4GB DDR3 RAM (Upgradeable to 16GB)
400W power supply
4 PCI slots, three PCI Express slots (One 1x PCI-E, One 4x PCI-E, One 16x PCI-E)
Video Out (HDMI, DVI, VGA), mouse and keyboard ports
6 USB Ports, Dual GbE ports

Not only is VoIP Supply offering this exclusive line of PBX hardware, but they also provide the essentials for a full VoIP solution with the Renegade PBX Family; such as VoIP Phones, VoIP Headsets, Gateways, and much more. As an open-source product line, the RenegadePBX takes away the restrictions of what you previously could not achieve with your VoIP system. Visit us today online to learn more about the Renegade line, or call an expert today at 1-800-398-8647 if you have any questions or need advice for your Voice Over IP solution.

We’d love to hear from you! Leave us a comment below about this article.

5 Ways That DECT Will Revolutionize Your VoIP Solution

February 26, 2016 by Elizabeth Krohn

Communication, over the ages, has consistently and constantly evolved. Petroglyphs to pictograms, carrier pigeons to lightbeam photophones…. Ok maybe I’m getting off target here a bit, but the reality of it is that everyday communication, more specifically telecommunication, is changing at a rapid pace.

With today’s modern communication forms, such as wireless, Bluetooth, wifi and the like, we have the amazing ability to utilize a constant stream of information. When dealing with a Voice over IP solution, a method of constantly steaming verbal information is via a wireless technology known as DECT. DECT (Digital Enhanced Cordless Telecommunication) is a common commodity for businesses of all shapes and sizes; mostly seen in warehouse environments and/or businesses that require workers to constantly be on their feet and portable. It’s not a new technology. Since the 1980’s DECT has been a huge asset to businesses on a global scale.

So you’re probably asking yourself, “If it’s been around that long, isn’t it outdated?” – to which my response would be – absolutely not. If anything, the DECT world is growing and constantly inventing new technologies and capabilities that allow for it to expand it’s classic communication reach. DECT is no longer just a simple handset device with limited range – it has evolved into something so much greater!

Recently in 2015, Panasonic, a company that has been a part of the media and communications market for decades, decided to revolutionize the way that that the VoIP Industry does DECT. More specifically, they feature 5 key new features that will revolutionize the way we communicate with DECT technology:

200 Hours of Standby Time – Yep. You read it. Panasonic has upgraded their DECT solution to be available for up to 200 hours of standby time on one charge. Not only will this allow you to have a constantly portable DECT solution, but it will require less charge time and more availability from your device.

Desk Phone DECT Solution – What? DECT isn’t just a handset anymore? You got it. Panasonic’s new KX-TPA65 is an actual desk phone. Say goodbye to no longer being able to have a remote office environment. The KX-TPA65 is a robust desk phone that offers all of the best features of DECT and Desk VoIP hardware, such as easy, no-WAN installation, HD Audio, and a full-duplex speakerphone.

Up to 8 Devices Per Base Station – Each Panasonic DECT device delivers consistent audio quality even when there are eight devices being utilized on one base station. This includes the Desk DECT Phone as well! Any Panasonic DECT solution can also accommodate up to eight different phone numbers and calls at a time.

11 Hours of Talk Time – Tired of your DECT device not being able to last throughout your long work day? Panasonic has reversed this problem and offers up to 11 hours of talk time per DECT device.

Noise Reduction Technology – With the press of a button, you can reduce any unwanted noise while you’re using your Panasonic DECT product. Panasonic’s TGP-600 system will automatically adjust receiver volume to a level that is easy to hear and understand. How cool is that?

As you can see, DECT isn’t just old-fashioned “DECT” anymore. Every day companies are continuing to change the way that we communicate with one another. Take advantage of these new changes in technology, or else you may miss out on the most efficient and effective communication possibilities for your business.

Have questions about DECT, Panasonic DECT Phones, or VoIP in general? Contact us today at 1-800-398-8647 and one of our VoIP Experts will be happy to assist you.

We want to know what you think about DECT! Leave a comment below and give us your thoughts!

Key Features of Hosted and On-Site Phone Systems

February 19, 2016 by Jeff Quinn

Cloud Phone System (1)

When choosing VoIP service you have two different options either an on-site system (SIP Trunks) or a Cloud Phone System (Hosted PBX).

With an on-site phone system we recommend you have someone or a group of people to manage the system. All setup and configuration will be handled by your team of experts in your office. The upfront costs are increased with the need for hardware, but your monthly recurring costs are greatly reduced with the removal of traditional phone lines.

Key Features:

On-site Phone System – SIP Trunking:

Save on costs (most SIP Trunking channels are less than HALF the cost of traditional phone lines)
No long distance charges in the Domestic US
Flexibility to own numbers based all over the country (and in some cases world), and have them terminate to the same central location or main office
Quickly and easily add numbers & capacity

Key Features:

Cloud Phone System – Hosted PBX:

With a Cloud Phone System you can reap the benefits of VoIP, but not have to struggle with technical and setup issues. You’re able to afford high hardware costs and manage your phone system from inside and outside the office.

No Hardware Failures
No Maintaining the Server (Power, cooling, server space, etc)
Assistance with configuring features
Automatic Phone set up
If Internet goes down in office, PBX still answering and routing calls
If Power goes out in office, PBX still answering and routing calls
Automatic failover to cell phones if devices go offline

The VoIP and telecommunications world has been known for its acronyms and different names for the same product/feature. Here are just some of the different ways I have seen Cloud Phone System titled:

Hosted PBX
Hosted VoIP
Cloud VoIP System
Cloud PBX
Hosted Cloud Phone System
Virtual PBX

If you’re interested in learning more about VoIP Service please contact us at 1-800-398-8647 or voipexperts@voipsupply.com.

What is the first step when implementing VoIP Service?

February 17, 2016 by Mary Cheney

Confused about where to start when choosing what VoIP solution is right for you? We are here to help!

The CloudSpan MaketPlace by VoIP Supply was created to make your life easier, by setting you up with one of our VoIP Cloud Service Specialists. They will seamlessly guide you to the perfect VoIP solution to fit your businesses needs. One of the big questions you will need to answer is if you want a hosted or on-site system. This can be a difficult decision, so to help you decide we have broken down the key features of each solution.

Once you make the choice between a hosted or on-site solution, it’s a fairly easy process. Our VoIP Solutions Specialist will guide you through the next couple of steps and when you are done, you will have the perfect VoIP Solution that will fit your business needs. It’s seriously that easy! So what are you waiting for? Fill out our consultation form or give one of our specialists a call today!

For the month of February only take advantage of the free phone promotion! Receive free phones when you sign up for a three year service contract. Click here for more information.

February Volunteering: The Teacher’s Desk

by Ying-Hui Chen

Giving back to the community is part of VoIP Supply’s mission.

As a B Corporation, we are dedicated to helping the local community and volunteer at one nonprofit a month.

Last month, VoIP Supply worked with Matt Urban Center distributing scarves and hats to needy neighbors (read more details HERE). This time, we joined 200 weekly volunteers at The Teacher’s Desk helping in the warehouse, sorting and packaging goods. Big thanks to The Teacher’s Desk for giving us the chance to give back to the local community!

“It’s better to give than to receive. We are proud to see that our employees shared the same value of volunteering” said Ben Sayer, CEO of VoIP Supply.

The Teacher’s Desk is a store where teachers shop for free books, school supplies, and teaching resources to distribute to students in need. Their vision is to encourage teachers and to provide purpose through volunteerism.

We have more upcoming charity events this year including:

Electronics Donation: Donate all electronics/ printer ink and toner cartridges to Camp Good Days
Hospice Spring Bouquet sale: Mixed bouquet (9 stem) $8 or a tribute bouquet for $30 (30 stems plus an $8 bouquet goes to a Hospice patient.)
Earth Day: we’ll plant another tree and participate in a community Spring clean-up

To learn more about B corporation and our charity events, please follow our blog and Facebook or contact us TODAY at 1-800-398-VoIP or voipexperts@voipsupply.com!

Checklist for Expo Attendees: How to make the most out of an Expo

February 15, 2016 by Youleidy Vega

Whether you are a technology company or are in the business of making teddy bears, have traveled for business before or are a newcomer to the game, attending business Expos is pretty common in the entrepreneurial world. Thus, a few words of advice on how to prepare for these types of events can’t hurt. Being that VoIP Supply will be present at three Small Business Expos this year, we thought we’d share a few tips and pointers that have helped many here have a more pleasant experience while off site.

BIG TIP FOR THE EXPO

conference Have a plan of action for the business expo before getting there. Planning ahead what your day(s) will look like will help you be the most productive. Brainstorm questions such as: Why are we as a company attending the event? Whom do I plan to speak to? What is the overall goal for attending the event? And, how am I going to meet that goal? These questions can help guide you in the right direction, however, be flexible! Don’t be afraid to switch beats if a good opportunity arises.

Before The Expo

Research and write down the companies or products that interest you and where they are located in the exhibition.
List out your three must-visit booths and create a separate list for the rest that you would like to visit if you have enough time.

During The Expo

Exchange business cards to have contact information for further connection in the future.
Write down at least one takeaway from each booth so it helps you recall the conversation after the event.

After The Expo

Follow-upwith the companies that you are interested to maintain the connection.
Be open-minded to all the information you received while at the Expo. It might come in handy!
Review and prepare better for the next Expo.

DON’T FORGET TO PACK:

Business cards to hand out at the Expo or to anyone interesting you find along the way.
Weather appropriate clothing for the climate zone you are traveling into.
Comfortable shoes that are presentable for while at the Expo since you will probably be doing a lot of walking and standing.
Light snacks to boost up on energy on any given moment. Protein bars and nuts work great.
Mints Because this is a networking event, so chances are you’ll be talking to a lot of old pals as well as meeting lots of new people. Bad breath is not the impression you want to leave behind!
Chargers for your laptop, cellphone and any other electronics you may need to bring along.
Aspirin® and TUMS®. You’ll be prepared for headaches and heartburn and/or indigestion.
A small notebook and pen to take notes. This can also be done electronically with a Smartphone or laptop based on personal preference.

Thanks to Ying-Hui Chen for her assistance with writing this article.

First Look: Grandstream GXP2135 Enterprise SIP Phone

February 11, 2016 by Youleidy Vega

If a high level enterprise phone is on your list of “Things to buy to improve my work environment ,” then Grandstream’s newly released GXP2135 arrived just in time. The GXP2135 is a multi-line, high performance IP Phone designed for the busy worker. With its release, Grandstream targeted the goal that they have followed since entering the VoIP communications game in 2002- to connect the world through flexible and reliable communications mediums.

A delicately designed phone with features that kill

The GXP2135 flaunts a 2.8 inch LCD color display, with intuitive touch keys and an easy to control navigation menu. You can connect up to eight lines with four SIP accounts and each line has an individual dual-color line key.
you-1 This design also provides four XML programmable context-sensitive soft keys and gives the user has the flexibility to program up to 32 digital, on screen speed dial keys for a more proficient, organized, business-like telephony experience.

As the handset’s HD imprint implies, the GXP2135 lets you enjoy High Definition audio for clear, crisp conversations. In the event that the conversation is for more than just your ears, the full duplex-speakerphone offers a convenient tool at the touch of a button. But, if what you are looking for is a hands-free way to communicate, or a more “on-the-go” experience, the GXP2135 has built-in Bluetooth capabilities and easily syncs with headsets. You can also connect to your mobile device and enjoy even more features such as merging contact books and calendars, and call transferring.

Moreover, the GXP2135’s Gigabit speeds at 10/100/1000 Megabits per second (Mbps) with Dual switched auto-sensing accommodate for the fastest possible internet connectivity.

More top features:

4-way audio conferencing for easy conference calls
Built-in Power over the Ethernet (PoE)
Built-in USB port for importing and exporting data
Supports EHS compatible Plantronic’s headsets
TLS and SRTP security encryption technology to protect calls and accounts
Use with Grandstream’s UCM series IP PBX appliance for Zero-Config provisioning 1-touch call recording and more
you-3

The GXP2135 is the the newest addition to Grandstream Networks line of VoIP Phones. The GXP2135 is an affordable phone with high-level features for your enterprise needs. If this dependable, trustworthy IP Phone is not on your “To buy” list yet, it surely should be!

To find more information or if you’d like to ask questions or pass along any comments about the GXP2135, please call us at 1-800-398-8647 and we would be happy to chat.

How to Activate 3CX Phone System