3CX and Patton Solve your Communication Problems – Part 2

September 17, 2012 by Christina Smith
Last week, in Part 1 of this series, I posted about how great the 3CX phone system is and how feature rich it is. In addition to all the features that 3CX is known for, you can also add on modules to help solve your specific problems such as the 3CX Call Center and 3CX Hotel Module.
3CX Call Center Additional Features:
  • Advanced Real Time stats involved queues such as monitor live queue status and review number of callers in queue
    3CX Call Center menu

    3CX Call Center menu

  • Advanced Agent statistics such as time logged in and out of queue, number of calls answered/unanswered, average wait time
  • Call back feature – allows customers to hang up and retain their position in queue. Agent will call customer back when they are available (this is cool!)
  • Additional queue strategies- round robin, longest waiting, least talk time, fewest answered, random, prioritized
  • SLA Alerts
  • Listen in, Listen in and whisper, barge in

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3CX and Patton Solve your Communication Problems – Part 1

September 10, 2012 by Christina Smith

3CX Windows-based phone system is quickly becoming one of the most popular IP PBX solutions available today. And why not? You don’t have to buy new hardware, you can run 3CX on just about any Windows machine.  3CX is easily scalable, you buy the license to cover your maximum number of concurrent calls with no recurring licenses to purchase (although upgrade insurance is recommended).
3CX phone system includes all the standard features you have come to expect from an IP PBX… call switching, routing, queing, presence, call waiting, caller ID, transfer, hold, 3 way calling, softphone ability and a fax server. 3CX is managed via a web console, making extension management a point-and-click event. Most importantly, when using 3CX, you can use any standard SIP IP phone so that you are not tied to one brand or very few models. 3CX works seamlessly with Cisco, Polycom, Yealink, Aastra, snom, Panasonic and many more.
So with this ‘Eagle-eye’ view of the 3CX phone system, I am sure you want to rush out and buy it! But of course there is so much more to installing a new phone system such as connectivity – how are you going to get dial tone to your phones? Also, what are you going to do about all those older analog phones you just bought not that long ago? Even though 3CX is much less expensive than some of the alternatives like Avaya, Shoretel, or NEC, ripping out an old phone system and installing all new phones is not cheap.  To solve these problems, 3CX has partnered with Patton to provide your solution for connectivity.
3CX Windows-based phone system is quickly becoming one of the most popular IP PBX solutions available today. And why not? You don’t have to buy new hardware, you can run 3CX on just about any Windows machine.  3CX is easily scalable, you buy the license to cover your maximum number of concurrent calls with no recurring licenses to purchase (although upgrade insurance is recommended).

3CX phone system includes all the standard features you have come to expect from an IP PBX… call switching, routing, queing, presence, call waiting, caller ID, transfer, hold, 3 way calling, softphone ability and a fax server. 3CX is managed via a web console, making extension management a point-and-click event. Most importantly, when using 3CX, you can use any standard SIP IP phone so that you are not tied to one brand or very few models. 3CX works seamlessly with Cisco, Polycom, Yealink, Aastra, snom, Panasonic and many more.

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First Look: RCA IP110 and IP120

September 6, 2012 by Tom Costelloe

For those of us who live strictly in the VoIP phone world RCA may not be a familiar name when it comes to product lines. Take a step back from the VoIP corner of the world and you see they are the largest manufacturer in the multi-line and DECT analog phone market. Within their family of analog phones they have a selection of innovative phones from multi line desktop phones to phones that are paired with a DECT handset and headset.

The two newest releases, RCA IP110 and RCA IP120, take a step out of the analog world and firmly into the VoIP phone world.

What Is It?

RCA IP110 RCA IP120

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What Types of Multimedia VoIP Phones Are Available?

August 31, 2012 by Garrett Smith

Someone who’s beginning to shop for a new multimedia VoIP phone might have a lot of questions about exactly what these models are and what they offer. Actually, there’s a lot of difference between the various types of multimedia VoIP phones that can be found on today’s market. Understanding the differences can help one choose the hardware and telephony setups that most benefit their business or home use.

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Switchvox Pricing and Bundling to Change

August 29, 2012 by Christina Smith

Switchvox System

Starting September 1st, Digium will be changing the way Switchvox is sold.

In the past when you have been quoted for a new Switchvox UC system, your quote included a Switchvox appliance, complete UC package, and licensing for 10 users at the Silver level.

Beginning September 1st, the appliance and the UC package will no longer be bundled with 10 users and phone feature packs.

Why the Change?

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Video Conferencing and the Road Warrior

August 18, 2012 by Andria D. Baunee

The constant traveler was one of the reasons that Video Conferencing was invented. This role has been altered in a good way – now the road warrior is actually the jet-setter who cannot be tied to an office. Typically this person is the one who works sometimes from home, the local beanery, or during vacation!

You have to live your life, and you have to work – Video Conferencing lets you do both! Ad-hoc meetings are always a possibility with the limitless nature of Video Conferencing. Stop rescheduling life for work and work for life. Here’s your cake and here’s your fork…

What are my options?

Laptops, tablets, smartphones… choose your weapon. No matter what you have in mind, the Bring-Your-Own-Device movement makes communication simple. With the proper infrastructure, the End User has seamless connections.

The three main manufacturers offer distinct solutions – For a laptop or PC, you can choose a single user desktop client, such as the LifeSize SoftPhone. If you wish to incorporate your iPad, iPhone, Android tablet, and smartphone, you will need a more robust solution to deploy across the company.

The best portable solutios include the following: Cisco Webex Telepresence offers you a cloud-based solution so that users can log-into a host of devices based on the user and not on the endpoint, so Jane can use the same account on her iPad, Android Phone, and workstation; LifeSize has the ClearSea solution which will bring together an entire organization regardless of the device; and Polycom CMA offers management tools to make deploying and scheduling a breeze.

How to Choose?

Your solution lies in both your device preference and your user count. If you have 16 or fewer simultaneous callers, go for the LifeSize. Already have Cisco Infrastructure? Register your Jabber client to the server and keep your costs under control! If you run a Polycom shop, the free m500 client download is an easy fix.

So get out your tablet and get in the office – virtually, of course!

Want to know more?

Give us a call toll-free at 1(855) 820-8006 or email [email protected] today!

Video Conference Solutions for the Home Office

August 15, 2012 by Andria D. Baunee

Whether you are a work-from-home parent, or a partial commuter, working from home can present a “Team Environment” challenge. Bring back the collaboration with Video Conferencing for the home office.

What Are My Options?

The three main manufacturers offer three distinct solutions:

How to Choose?

Each of these solutions is budget and space-conscious – perfect for the individual user.

The first thing you need to know is your anticipated in-conference behavior. What does this mean? Well, do you like to get up and walk around on a call? Will you incorporate a whiteboard or a project board? Do you need to show other features in the room on a call?

If you have answered yes to any of these questions, you need a room-based system for the individual. If not, a desktop solution is fine.

From there, you need to know if you will host multiway calls (call more than one place at a time), share data and presentations, and if you need 720p or 1080p resolution.

So, if you like to pace around the room, share data, and need 1080p resolution, opt for the small room-based system with the premium resolution. If, however, you only need to be an occasional participant in a conference and do not plan to share data, go for a software-based desktop client.

How to Recycle Old VoIP Equipment

August 14, 2012 by Christina Smith

Reclaim Your Equipment InvestmentIf you are looking to upgrade your VoIP System to a newer one or upgrade your VoIP phones to the latest and greatest, perhaps you have thought about what to do with your old VoIP Equipment.

VoIP Supply is a fantastic place to start your research. VoIP Supply’s Reclaim program buys back old VoIP equipment and gives you credit towards your new VoIP System or VoIP Phones.

How Reclaim Program Works

First, you need to accept the fact that you have old VoIP equipment and you have to want to get rid of it.

There is no room for hoarders in the Reclaim program.  Once you have accepted that fact and are ready to be out with the old, contact our Reclaim Specialist, Mike Rehac. Email him a list of the VoIP equipment that you want to get rid of.

Then, Mike will email or call you back with an offer on your equipment. The value Mike offers you may vary depending on condition of the product and demand for the product.

Once you confirm our offer, you will be immediately redirected to print your prepaid FedEx shipping labels so, we take care of that expense as well!

Once we receive your equipment, we will send you a check or issue you a credit towards your new VoIP hardware.

What Products is Reclaim Looking For?

We will consider purchasing any VoIP products that you may have.  However, if you have any of these following products aging in your on-site hardware graveyard, give us a call because we WANT IT!

  • Cisco SPA504G
  • Cisco SPA2102
  • Polycom IP670
  • Polycom IP650
  • Polycom IP601
  • Polycom IP560
  • Polycom IP550
  • Polycom IP450
  • Polycom IP430
  • Polycom IP335
  • Polycom IP331
  • Polycom IP6000

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