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Frequently Asked Questions - VoIP Calls
Question 1: Do I need a computer to make/receive VoIP calls?
Answer:
The answer depends on whether or not you will be using a softphone with your VoIP integration. VoIP does not require any computer to make/receive phone calls (only ATA devices or IP phones). If softphones are used instead of physical phones or ATA devices, then computers are needed.
Question 2: Can I surf the web during VoIP calls?
Answer:
Yes, VoIP allows web sur...
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We Are Here To Help You
We realize that without you, our customer, we wouldn't be where we are today and that thorough and timely service when a problem occurs is paramount to our continued success. That is why we have made the process for solving your problems as easy as possible.
First
Many of our customers told us these pages were helpful in answering their questions, so before calling or emailing us, take a look at the following:
Warranties
Return Policy
RMA Form
Technica...
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Sometimes products need to be returned.
At VoIP Supply we know and understand that most of the time returning products is a big hassle. In an effort to, "not be like the other guys" we have created a very straightforward and transparent returns policy so that returning a product to VoIP Supply is simple and easy.
Final Sale Products:
All servers, PBXs, channel banks, gateways (analog or digital), software, service contracts, and batteries are not eligible for return or refund. Licenses are non-...
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Frequently Asked Questions
We suggest perusing our FAQ page for anyone seeking to find common information on VoIP Technology. If you are looking for information that you cannot find on this page, please feel free to contact us at 1-800-398-8647.
Basic VoIP
1. What is VoIP?
2. What are the advantages of VoIP over analog PSTN lines?
3. What type of service and equipment are needed for VoIP deployment?
4. ...
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VoIP Supply Department Contacts
Should you need to access any of our team managers directly, please feel free to use the information provided below to that end.
Sales Department Contact Information
Toll-free: 1-800-398-8647 (VOIP)
Local call: 716-250-2370
Email: sales@voipsupply.com
Purchasing Department Contact Information
Toll-free: 1-800-398-8647 (VOIP)
Local call: 716-250-2370
Email: purchasing@voipsupply.com
Customer Service Department Conta...
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Your VoIP gateway can be simple
Or it can be a complex nightmare…
You're a smart person. You want to avoid the tossing, turning and sleepless nights that a VoIP gateway can cause.
But how do you avoid a complex nightmare?
Simple. You start by educating yourself about VoIP gateways. Exactly what the information below well help you do.
So read on and avoid turning your VoIP gateway into a nightmare.
What is a VoIP gateway?
A VoIP gateway is a piece o...
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1. What is a VoIP Adapter?
2. FXS and FXO Ports
3. How does a VoIP Adapter Work?
4. VoIP Protocols
5. Voice Codecs
6. The Types of VoIP Adapters
7. Features of a VoIP Adapter
VoIP adapters are simple devices - But they are critical for residential VoIP service. That's why it's important to understand VoIP adapters before you purchase one.
What's the best way for you to do that? Why it's to learn more about VoIP adapters!
Hop...
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Before selecting a
VoIP headset
it's important to learn more about them. One of the best ways to learn about any product is to learn and understand from others who have gone through the same process.
What follows is a FAQ on
VoIP headsets
that addresses the major concerns from customers like you that have been documents over the last few years. Please read on…
Will I like the headband or over the ear style?
This is a user specific preferenc...
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What is a VoIP Phone and How Does it Work? If you want the best VoIP calling experience, it's not just about your VoIP service—your VoIP phone plays a crucial role, too. Let's explore what a VoIP phone is, how it works, and the major components that make up this essential device. What Is a VoIP Phone? A VoIP phone is a telephone equipped with IP (Internet Protocol) technology that works with VoIP services or systems to make and receive calls. Unlike traditional phones, which...
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Don't let buzz words and technology acronyms get in your way. Selecting phones for your VoIP calling needs can be fast and easy.
All you have to do is follow these 9 straight forward steps.
Step One
- What phone system or VoIP service provider are you currently using?
What good is an IP phone if it is not compatible with the phone system or service provider that you are using? With the advent of open source phone systems, SIP and BYOD service providers it's ea...
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A mind is a terrible thing to waste. So too is your time and money. That’s why VoIP Supply has designed the Edu Assist program. With VoIP Supply’s Edu Assist program you get the service, support, and expertise that have saved hundreds of educational institutions and systems both time and money when deploying Voice over IP. Shop By Federal Compliance Here! We are GSA Certifed and here are some of the brands we are certified for! Cisco Patton Ruckus W...
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Reclaim FAQ
Have a question about Reclaim?
Below you'll find the answers to the most commonly asked questions about Reclaim. If this FAQ does not answer your question, please give us a call at 800.798.5731 and a member of the Reclaim staff will answer you directly.
What is Reclaim?
Reclaim is VoIP Supply’s equipment buyback program. RECLAIM is designed for companies and individuals who possess used or excess VoIP hardware, and wish to “reclaim” a portion of thei...
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Video Conferencing Systems has streamlined the process for our customers to take them from a Video Conferencing wish to a full deployment. This article begins at point zero and takes you through the architectural set-up to the first test call.
Learn the Basics
So you want to deploy Video Conferencing to enhance your business communications. Now what? Please read our other entries, including, “ What is Video Conferencing? ,” “ How Does Video Conferencing Work? ” and “ Benefits of Vid...
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Under the penname of Miss Manners, Judith Martin has fearlessly guided us through the years with recommendations and rules on personal and professional etiquette. Although she does not offer any Video Conferencing-specific advice, we can be sure that she would agree with our compilation of Video Etiquette advice.
Be Ready for Guests!
Would you invite your clients to your home without a little housekeeping? Definitely not! The same concept applies to Video Conferencing. What does your backdrop r...
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Reclaim Program Terms and Conditions Ownership Seller warrants that all Equipment has been fully owned by the Seller free of any liens or encumbrances, including third-party software, which may not be transferred or for which royalties are due. Such Equipment or the sale and shipment of such Equipment must not violate any applicable laws, statutes, ordinances, or regulations, including export laws. Seller is responsible for complying with any and all such laws. Furthermore, Seller warrants ...
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Something Not Working Right?
You have come to the right page then.
If you already have our warranty or a technical support package, please call us right away at 866-885-4853 .
If you do not have our warranty or a technical support package, please click here and a member of our technical support staff will get back to you as soon as they can.
Technical Support Options
Given the wide array of vendors, devices and protocols available, getting started with an IP Survei...
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Simply put,
HD voice makes everything (voice) better. With an HD voice call delivering twice the sound as a narrowband one, there's much more audio information provided for the brain to process, resulting in less fatigue and better comprehension. Computer-based processes like voice recognition and speech-to-text also gain from HD voice, with better accuracy.
Advocates of HD voice use the cliche' of a call sounding as clear and natural as if you are talking...
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If your product has stopped working outside of 30 days and inside of one year , here is how you proceed based on the manufacturer of the product: Adtran : All Adtran products are Refer Direct which means that customers have to contact Adtran at 888-423-8726 for all defective items. Algo : In the unlikely event your Algo product should develop a problem, please contact Algo Technical Support first . The Algo team may be able to help resolve the problem over the phone, thus saving the expen...
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Types of Video Conferencing: Personal vs. Room-Based Solutions for Small, Medium, and Large Spaces When choosing a video conferencing solution, it’s important to consider factors like room size, the number of participants, and specific needs such as sharing presentations or advanced features. Here’s a breakdown of what to look for when making your decision. The experts at VoIP Supply can help you choose the products that are most suitable for your space and needs. 1. Personal...
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Essential Video Conferencing Hardware and Equipment As remote work and virtual collaboration are the norm, having the right video conferencing setup is crucial. Whether outfitting a personal workspace or equipping a large conference room, find out what you need for effective meetings here! VoIP Supply has everything you need to create a productive video conferencing experience. 1. Cameras High-quality video is a must for any virtual meeting. PTZ (Pan-Tilt-Zoom) cameras offer flex...
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How Much Does Video Conferencing Cost?
There is a Video Conferencing solution for any budget. I know that sounds like a cheesy sales strategy to get you hooked with a bait-and-switch – this time it is absolutely true. Do not let the fear of the cost keep you from growing your business through the employment of Video Conferencing.
If you are still considering which Video Conferencing solution to choose, take a look at the entry, “ Types of Video Conferencing Systems ,” and do s...
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Why Work With VoIP Supply? Of course, it’s understandable that you’d have this question. We ask our partners the same thing about them. That’s why our team came together to create this list. We hope it answers your questions, but if not, feel free to give us a call. We’d love to spend more time explaining "Why VoIP Supply?" 12 Reasons to Buy From VoIP Supply! (Because 10 Wasn't Enough) 1. We, The People Everyone at VoIP Supply is passionate about w...
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Everything You Need for VoIP Since 2002, VoIP Supply has delivered valuable solutions to over 200,000 customers worldwide. With a team of over 30 VoIP professionals, more than 5,000 products, an unlimited number of solutions, and just over 20,000 square feet of office and warehouse space, we can meet our customer's VoIP needs no matter their circumstances or business structure. With a customer base consisting of consumers, small to medium businesses, solution providers, enterprise-level corp...
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2002 Bored after the sale of his company IVR, Inc., Ben started B2 Technologies at the beginning of 2002 as a software development company focused on creating a stock trading platform based on Trade Station. After several months of deployment, it was evident to Ben that the stock market wasn't for him; his true passion lay in technology equipment and services. Over the next year, Ben transformed B2 Technologies from a software development company to an IT asset management firm assisting ...
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Learn All About VoIP Service! Selecting the right VoIP provider is key to maintaining smooth communication. While many providers offer basic features like voicemail and call hold, it's essential to ask the right questions upfront to ensure the service meets your needs. Get Answers to Questions Like: What are my Voice Service Options? What questions should I ask a VoIP Service provider? What is the best VoIP Service for my business? How does a VoIP Service differ from tradi...
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Frequently Asked Questions - Network Equipment
Question 1: What are VoIP Gateways?
Answer:
VoIP Gateways are devices that take analog voice signals and convert them to IP for transport over the LAN or WAN.
Question 2: What are FXO and FXS ports?
Answer:
Foreign Exchange Office (FXO) ports are interfaces used to connect with the central office or PSTN analog lines. Foreign Exchange Station (FXS) ports are interfaces used to connect with end user devices (e....
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Featured Product - Grandstream GRP2600 Series
Key Benefits
Replaceable LCD cover
UI redesigned for maximum user efficiency
Dual-image firmware to avoid bricked devices
Access to the GRP2600 Datasheet Access to GRP2600 Presentation Slides
Overview The Grandstream carrier-grade line of IP phones delivers a wide range of powerful devices that come equipped with unifi...
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Featured Product - Yealink T46U
Key Benefits
4.3'' 480X272-pixel color display with backlight
Dual-port Gigabit Ethernet
Up to 16 SIP accounts
Expandable with YEA-EXP43
Access to Yealink T46U Datasheet
Overview
The T46U has an improved design with more advanced features such as 2 USB ports and it can be connected to WiFi via the WF40 dongle (2.4G) or the WF50 dongle (5G). Y...
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Featured Product - Sangoma P315
Key Benefits
2.4" 320 x 240 pixel backlit color LCD display
2 switched 10/100/1000 Mbps Gigabit Ethernet
Headset Support: RJ9 with EHS
Access to Sangoma P315 Datasheet
Overview
The Sangoma P315 IP Phone is an entry-level phone with entry-level features but doesn't compromise on performance and functionality like expensive phon...
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Why Nextiva?
Advanced Analytics - Robust reporting and valuable insight into your business communications One of the largest and fastest growing hosted service providers 7 years running Reliability with good mobility features
Nextiva Amazon Chime
Amazon Chime is a robust video conferencing and online meeting tool that allows users to connect with people outside the organiza...
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Why Broadvoice?
Full featured and value prized with geo-redundant network for seamless calling International unlimited calling plans to 72 countries Cloud hosted VoIP & SIP Trunking with tight QoS delivery via SDWan
Broadvoice Communicator now includes a beta version of video calling! This feature is perfect for small team communication, allowing group chats to move to v...
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About RingCentral
Your call is our calling. Providing simplified business communications that help 5 million people connect worldwide.
Why RingCentral?
One of the most recognized service providers of UC, messaging, collaboration and conferencing Solid integration with leading CRM packages and support apps: Salesforce, Zendesk and more! Provide services internationally in multiple countries.
...
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Reclaim FAQ
Have a question about Reclaim?
Below you'll find the answers to the most commonly asked questions about Reclaim. If this FAQ does not answer your question, please give us a call at 800.798.5731 and a member of the Reclaim staff will answer you directly.
What is Reclaim?
Reclaim is VoIP Supply’s equipment buyback program. RECLAIM is designed for companies and individuals who possess used or excess VoIP hardware, and wish to “reclaim” a portion of thei...
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Reclaim Program Terms and Conditions
Ownership
Seller warrants that all Equipment has been fully owned by the seller free of any liens or encumbrances, including third-party software which may not be transferred or for which royalties are due. Such Equipment or the sale and shipment of such Equipment must not violate any applicable laws, statutes, ordinances or regulations, including export laws. Seller is responsible for complying with any and all such laws.
All Equipment titles shall ...
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Give Your Products a Second Chance!
Sometimes a part of a product breaks. Other times a customer decides to upgrade.
In either case , you have an alternative to the trash for your returned products with VoIP Supply's device Reconditioning service. Using the same process and care that is used with Refresh line of reconditioned equipment, VoIP Supply's Device Reconditioning services allow manufacturers and service providers to put their returned products to use as replacements, ...
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Featured Product - Plantronics Blackwire 3220
Key Benefits
USB-A connection
Binaural headset
Step smartly into unified communications
Wearing style choice
Overview
The Plantronics Blackwire 3220 is a corded, dual-ear versatile headset that offers USB-A connectivity. The Blackwire 3220 USB-A headset is perfect for companies that use softphones on a regular basis .
�...
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Featured Product - Jabra Evolve 2 75 Series
Key Benefits
8 Microphones and advanced beam-forming technology
Microsoft Teams and Zoom compatilbe
Performance Mode, Discreet Mode, Concentration Mode
Overview
Create an ideal hybrid workspace with Jabra’s Evolve2 75 Series! This series is designed for hybrid workers who may find themselves changing locations on a daily basis. With an extraordinary noise canceling technology and wor...
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Grandstream
IPVideoTalk Webinar - July 2016
New Products Webinar - October 2016
GWN Introduction Webinar - Feb 2018
GWN Series Technical Training - April 2017
GDS3710 Introduction Webinar - May 2017
GDS3710 Technical Training - June 2017
UCM Series Technical Webinar - March 2018
UCM6000 and GXP phone Webinar - May 2018
Sangoma
SIPStaion & FaxStation Webinar - Sept. 2017
Provisioning the VVX410 with FreePBX - April 2016
Fi...
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Learn All About SIP Trunking! SIP Trunking is a technology that allows businesses to make voice calls over the internet by connecting their private branch exchange (PBX) to the public switched telephone network (PSTN) using Session Initiation Protocol (SIP). Get Answers to Questions Like: What is SIP Trunking? What are the benefits of SIP Trunking? What is SIP Trunking protocol? Why would a business choose SIP Trunking? More Resources for SIP Trunking What is...
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Featured Product - Polycom VVX 250
Key Features
4 Line Keys, 4 Soft Keys
2.8" Color LCD Screen
In Call Keys: Call Transfer & Hold
HD Audio, 1 USB Port, & 2x Gig-E Ports
Access to Polycom VVX 401 Datasheet
Access to the VVX401 User Guide
Overview
The Polycom VVX 250 is the color phone for SoHo (sm...
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Featured Product - Snom D745 VoIP Phone
Key Benefits
12 SIP Identities
USB Support
Gigabit Switch
8 programmable buttons
Access to the D745 Datasheet
Overview
The Snom D745 is easy. Easy to use, easy on the wallet, and easy on the eyes. This VoIP Deskphone has 12 SIP identities and 2 high-resolution displays. Thanks to its elegant design, the D745 will easily work with the most prestigious environme...
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About Ring Logix
RingLogix is a leading VoIP service provider that offers a white-label platform that allows Partners to sell, provision, invoice, and support their own branded VoIP and UCaaS services. When you partner with RingLogix as your trusted provider, you own the entire customer experience at 70% margins or higher. Easily quote, invoice, install, and support a VoIP offering in minutes without any technical resources.
Check out Ring Logix's Blog to learn more!
...
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Microsoft Teams has become more and more popular for a reason! Let's check out what makes their service stand out:
Key Features and Functions
Microsoft Teams offer a free version and 3 paid plans. The free version gives you all the basic functionalities including meeting sand calling, chat and collaboration, and more app integration services; while the paid versions give you more advanced productivity apps, security and compliance support.
Microsoft Teams has the solution for a...
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More Than a Website, We Are VoIP Supply! VoIP Supply is not just an e-commerce site. We are people; a team of talented, dedicated individuals who are passionate about VoIP technologies. We work as a team to deliver products and services that allow our customers to implement and deploy VoIP communications. What truly defines us as a company is our ability to provide customized solutions with exceptional, personalized customer service and support that you will easily find ...
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Position: Government Sales Associate (VoIP Supply Product Sales - Buffalo, NY Remote) VoIP Supply, a Sangoma company, is seeking a Government Sales Associate who will represent VoIP Supply’s customers in managing and expanding relationships with government clients within the GSA framework. This role focuses on selling VoIP hardware and solutions while fostering new business opportunities. You will actively participate in training, sales activities, and the...
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Featured Product - Advanced Network Devices IPSCM Ceiling Speaker
Key Benefits
8'' Speaker
Drop in replacement for a standard 2'x2' ceiling tile
Full multicast and broadcast support
Optional two channels of both contact closure and contact sensing
PoE Power = 10W
Access to the IPSCM Datasheet
Overview
The ANETD IPSCM is an 8in IP speaker embedded into a white 2-foot by 2-foot frame so it can be dro...
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How Can We Help You Today? Do you have questions about VoIP? Do you need help desiginng a customized VoIP Solution for your business? Our friendly and knowledgable staff, and certified reps are available Monday - Friday, 8AM to 6PM EST, to help you find the best fit for your needs. Contact a VoIP Expert Today! Learn More About Our Team Below! Don Stefanie Email: dons@voipsupply.com Direct: 716-213-6906 Darren Hart...
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