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Frequently Asked Questions We suggest perusing our FAQ page for anyone seeking to find common information on VoIP Technology. If you are looking for information that you cannot find on this page, please feel free to contact us at 1-800-398-8647. Basic VoIP 1.  What is VoIP? 2.  What are the advantages of VoIP over analog PSTN lines? 3.  What type of service and equipment are needed for VoIP deployment? 4.  ...

1. Introduction VoIPSupply LLC, also referred to as “VoIPSupply ,” “we,” “us,” or “our”, take your privacy very seriously and are committed to providing you with a positive experience on VoIPSupply websites (or subdomains), including but not limited to www.voipsupply.com , portal.voipfulfillment.com (individually, a “Website” or collectively, the “Websites”) and in using our products or services (“Solution” or “Solutions”). This Privacy Statement applies to VoI...

If your product has stopped working outside of 30 days and inside of one year , here is how you proceed based on the manufacturer of the product: Adtran : All Adtran products are Refer Direct which means that customers have to contact Adtran at 888-423-8726 for all defective items. Algo : In the unlikely event your Algo product should develop a problem, please contact Algo Technical Support first . The Algo team may be able to help resolve the problem over the phone, thus saving the expen...

Find the right wireless solution for your VoIP needs! The need for mobility in the office in becoming more prevalent as the business-world moves forward. Along with mobility inside your company's walls there is the need for remote workers and “road warriors” who spend little to no time in the office. There are options for you when you have a VoIP Phone System to create these mobility solutions for you and the entire staff of the company. There are two different options to ...

Frequently Asked Questions - Network Equipment Question 1: What are VoIP Gateways? Answer:   VoIP Gateways are devices that take analog voice signals and convert them to IP for transport over the LAN or WAN.  Question 2: What are FXO and FXS ports? Answer:   Foreign Exchange Office (FXO) ports are interfaces used to connect with the central office or PSTN analog lines. Foreign Exchange Station (FXS) ports are interfaces used to connect with end user devices (e....

VoIP Supply is North America's largest VoIP equipment provider, delivering valuable solutions for more than 135,000 customers worldwide since 2002. With over 2,500 products, 20,000 square feet of office space, and over 35 passionate employees, we provide the most comprehensive VoIP solutions to meet your needs. Learn about our top brands and register to resell brands such as  Sangoma ,  Grandstream , HP/Poly ,  Fanvil , and  Yealink ! Why Purchase From VoIP Supply? Robus Product C...

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Don't let the cost of new VoIP equipment prevent you from deploying VoIP! All Refresh products go through an exhaustive 10 step reconditioning process in VoIP Supply's dedicated reconditioning center, where they are Examined, Upgraded, Set to defaults and Repackaged. Each Refresh product comes with a full  12-month warranty , with an additional 12 months available for a small fee. Check out our most popular Refresh products! Polycom VVX 500 (Refresh) Polyc...

Sorry, you currently do not have access to our Partner Portal. This page is restricted to our VoIP Resellers. If you are a registered VoIP Supply reseller and see this page, please contact your representative or call 1-800-398-8647 for assistance.  Meanwhile, you can visit our Partner Program page for more information about partnering with us! 

Register for our upcoming product webinars, technical training, conferences, tradeshows, roadshows, and more!

Featured Product - Polycom VVX 250     Key Features 4 Line Keys, 4 Soft Keys 2.8" Color LCD Screen In Call Keys: Call Transfer & Hold HD Audio, 1 USB Port, & 2x Gig-E Ports          Access to Polycom VVX 401 Datasheet          Access to the VVX401 User Guide   Overview The Polycom VVX 250 is the color phone for SoHo (sm...

Featured Product - Fanvil X7A Android Phone   Key Benefits 20 SIP lines, 3-way conference, hotspot 7” capacity color touch-screen HD voice: HD handset, HD speaker Built-in Bluetooth 4.2 and 2.4G/5G Wi-Fi     Access to the X7A Datasheet    Overview T he Fanvil X7A IP Phone runs on the Android 9.0 system...

VoIP Supply and SYSTM have teamed up to offer our partners the ability to spin up Digium Switchvox in the cloud. Come have some fun….! When your busniess experiences a failure or outage, simple access your “Spare-in-the-Air”, restore your backup, re-register your phones, point your main number and your business will be back up and running in no time! What Is Included?   Virtualized Digium Siwtchvox instance (and many others) Hosted and deliv...

Featured Product - Snom D745 VoIP Phone  Key Benefits 12 SIP Identities USB Support Gigabit Switch 8 programmable buttons     Access to the D745 Datasheet     Overview The Snom D745 is easy. Easy to use, easy on the wallet, and easy on the eyes. This VoIP Deskphone has 12 SIP identities and 2 high-resolution displays. Thanks to its elegant design, the D745 will easily work with the most prestigious environme...

Each of our manufacturer reseller program has its unique benefits you can take advantage of including special discounts, technical support, and more. Choose the manufacturer program(s) you're interested in below to learn more!

What is FDMS? FDMS is Fanvil’s Device Management System that allows users a way to centrally provision, register, upgrade and monitor their Fanvil devices.  You can download the firmware here. This service is totally free of charge for   our certified Fanvil partners and is currently available. Contact our VoIP experts at 1-800-398-8647 to get your FDMS launched today! FDMS Benefits Alarm notification of failures – Email, Web, SM...

Thank you for stopping by our booth at Build IT Live 2024. You can download company information and datasheets for the products displayed at our booth below! Be sure to also register for the VoIP Supply Partner Program, so that you have access to all of our programs.   Click to Download VoIP Supply Programs About VoIP Supply VoIP Supply Line Card Grandstream  Grandstream Convergence Solutions Catalog Grandstream Full UC Catalog ...

Thank you for stopping by our booth at Build IT Live 2024. You can download company information and datasheets for the products displayed at our booth below! Be sure to also register for the VoIP Supply Partner Program, so that you have access to all of our programs.   Click to Download VoIP Supply Programs About VoIP Supply VoIP Supply Line Card Grandstream  Grandstream Convergence Solutions Catalog Grandstream Full UC Catalog ...

Your local network & Internet Connection Your Calling Habits The PSTN Your disaster plan A premise or hosted phone system & VoIP service Your calling rates Your VoIP hardware Your budget & ROI In-house talent to maintain the system Getting all of the pieces to the puzzle Remember when you were a kid how much fun you'd have putting together a jigsaw puzzle? Your whole family would gather around the kitch...

Learn All About VoIP Phone Systems! This educational guide (Sponsored by Digium ) on VoIP Phone Systems will help you define the technology, explain important VoIP features and benefits, highlight types of businesses using VoIP, how to purchase VoIP systems, and more!   Get Answers to Questions Like: What is a VoIP Phone System? How does a VoIP Phone System Work? How Can a VoIP Phone System improve business? How can I switch from Analog to a VoIP Phone System?   Mo...

  Learn All About VoIP Phones   Finding the right VoIP Phone doesn't have to be confusing. This educational guide to VoIP phones covers the phone technology, features and functions, phone types, purchase instructions, user based phone recommendations and more! Get Answers to Questions Like: Do I need a VoIP phone with Bluetooth/Wi-Fi and Why? What are the benefits of a VoIP phone? How important is compatibility and interoperability in VoIP phones? What is a VoIP phon...

Learn All About VoIP Adapters Discover how to seamlessly connect traditional phones and fax machines to your modern VoIP system. This comprehensive guide covers essential setup tips, compatibility, and performance optimization.  Get Answers to Questions Like: What is a VoIP Adapter? What do VoIP Adapters do?  What are the benefits of VoIP Adapters? How do I know which VoIP Adapter I need?    More Resources for VoIP Adapters How Does a VoIP Adapter Work? ...

Learn All About VoIP Gateways! Take the complexity out of VoIP gateways. This educational guide to VoIP gateways explains the underlying technology, gateway types, key features and functions, how to buy, application scenarios, and more!   Get Answers to Questions Like: What is a VoIP Gateway? What are the benefits of VoIP Gateways? What types of VoIP Gateways are there? How does a VoIP Gateway work?   More Resources for Gateways What Are VoIP Gateways? ...

Learn All About Open Source PBX! Open source PBX systems offer flexible, cost-effective solutions for managing communication networks. These systems allow businesses to customize their phone systems with features like voicemail, call routing, and conferencing. Get Answers to Questions Like: What is Open Source PBX? How Do I find Open Source PBX devices or services? What features are available via Open Source PBX? How can Open Source PBX help my business?   More Resou...

Learn All About VoIP Headsets   Finding the right VoIP Headset doesn't have to be confusing. This educational guide to VoIP Headsets covers VoIP Headset technology, features and functions, headset types, purchase instructions, and more!   Get Answers to Questions Like: What is a VoIP headset? Which VoIP headset is right for my job? What features should I look for in a VoIP headset? Is a VoIP headset compatible with Microsoft Teams or Zoom? What options are the...

Over twice the clarity and fidelity for more productive voice communications Today's businesses need HD Voice . It multiples productivity by leveraging the most expensive resources: people and time. Polycom's HD Voice delivers more than twice the clarity of older generation telephony, improves productivity, resolves accents, reduces fatigue and facilitates more natural conversations. HD communications are becoming the standard. Face to face communication is HD in its very n...

Buffalo, NY Located just minutes from one of the seven wonders of the world, Niagara Falls, as well as Lake Erie and the Canadian border, Buffalo was selected as an "All America City" in 1996. Buffalo is well-known for its cold weather, legendary snowfall numbers, sports teams (Go Bills & Go Sabres), and of course, chicken wings (with blue cheese, not ranch).    Buffalo Living Large City, Hometown Feel Buffalo Niagara has a full range of living options - minus t...

We are not in business to win awards, but we seem to be winning quite a few... Here are some of the more prominent ones that we are especially proud of:     2024 Awards Buffalo Best Places to Work Nomination 2024   2023 Awards Buffalo Best Places to Work Nomination 2023 2022 Awards 3CX Titanium Partner 2022  Buffalo Best Places to Work Nomination 2022 2021 Awards Nextiva Nexus Partner Program - Platinum Premier 3CX Titanium P...

Show and Tell - VoIP Supply Press Room We're a small business, we've tried (almost) everything. We've been asked to share our experiences with print and online media outlets such as Entrepreneur Magazine, Entrepreneur's StartUps, The Buffalo News, Business First, Associated Press, CBS MoneyWatch, CRN, Bank of America Small Business Community, ChannelPro Magazine, The Heartland Institute, Mike Michalowicz Blog, Knoxville News Sentinel, American Express OPEN Forum, NFIB, YFS Magazine, Informatio...

Learn All About IP Paging! IP paging enables businesses to broadcast audio messages over an IP network, often using existing data infrastructure. It is a scalable solution, ideal for announcements, emergency notifications, and alerts across large or multi-site environments. IP paging integrates seamlessly with VoIP systems, allowing easy management and control. Get Answers to Questions Like: What are the benefits of IP paging? Can I update an existing paging infrastructure or do...

Learn All About Wireless VoIP! We're all used to cell phones. Why not have that same freedom of movement in the workplace? Wireless VoIP Phones are one way to unchain your workers from their desks, giving them the freedom to communicate on the go. Get Answers to Questions Like: What is Wireless VoIP? How does Wireless VoIP work? What are the benefits of Wireless VoIP? Which devices are best for Wireless VoIP environments? Gain Valuable Insights to Make the Right P...

Learn All About VoIP Service! Selecting the right VoIP provider is key to maintaining smooth communication. While many providers offer basic features like voicemail and call hold, it's essential to ask the right questions upfront to ensure the service meets your needs. Get Answers to Questions Like: What are my Voice Service Options? What questions should I ask a VoIP Service provider? What is the best VoIP Service for my business? How does a VoIP Service differ from tradi...

Hosted VoIP Service No IT Staff Needed - Allow your provider to handle any tasks that a typical staff would fulfill No More Old Telephone Lines - There is no need for your old telephone provider Low Startup Costs - With a minimal need for hardware, there are lower costs to get started Focus on Your Business and Let Us Handle the Phone System Hosted VoIP solutions remove the burden of maintaining, monitoring, managing, and worrying about your VoIP phone system by placing those respons...

With an On-Site Phone System, the Customization is Endless! When you have all your phone system hardware located on-site in your office, you have the freedom to customize different aspects as you wish. You also have the ability to get rid of your old telephone lines and use SIP trunks for your phone service. SIP Trunking is Simply Telephone Lines Through Your Internet. SIP Trunks are a techy way of saying internet phone lines. You are basically able to get rid of those clunky telephone lines run...

VoIP Supply - North America’s Leading VoIP Solutions Provider Since 2002, VoIP Supply has empowered over 125,000 customers worldwide with innovative communication solutions. We're here to help our customers and partners grow - whether you join us as a Referral Partner or a VoIP Supply Partner. Grow your business with the experts who’ve been leading the way in VoIP for over 20 years. Partnering with VoIP Supply means: » Competitive Commi...

All the tools to make your website and transactions a success! Are you interested in partnering with the industry's leading VoIP solutions provider? Consider joining the VoIP Supply Affiliate Program! VoIP Supply has emerged as the leading VoIP hardware and service supplier in the VoIP market space and this is one of the easiest programs to join and participate in! How does it work? Joining the VoIP Supply Affiliate Program gives your customers access to one of the largest V...

Learn All About Session Border Controllers! Session Border Controllers (SBCs) provide a secure and reliable interface between different VoIP networks, managing and protecting voice traffic as it crosses network boundaries.  Get Answers to Questions Like: What are Session Border Controllers (SBCs)? What does an SBC do? How does an SBC work? What are the benefits of SBCs?   More Resources for SBCs How to Protect Your Phone System With an SBC The SBC an...

Learn All About VoIP Headset & Phone Compatibility! VoIP headsets and VoIP phone compatibility depend on factors like connection type (USB, Bluetooth, or DECT) and device support for unified communications (UC) platforms such as Microsoft Teams or Zoom.  Get Answers to Questions Like: Will my VoIP headset work with my phone? Does my phone need to be Microsoft Teams or Zoom-specific to work with my VoIP headset? How do I know which headset works best with my VoIP phone? ...

VoIP Solutions for Small to Medium-Sized Businesses We know you've got a million things to do. That's why VoIP Supply is the leading destination for small to medium-sized businesses looking to purchase VoIP equipment and systems with ease. VoIP Supply has thousands of products from over 60 of the leading manufacturers in the VoIP industry. With solutions and devices like VoIP phones, IP paging, networking equipment, video conferencing, headsets, and more, VoIP Supply has everything you need!  No...

VoIP Solutions Enterprise Businesses It’s not just the experience that your Enterprise receives when they choose VoIP Supply. When your Enterprise chooses VoIP Supply as its VoIP equipment and systems provider, you also get: Discounts – Receive substantial discounts based on purchase volumes Expertise – Manufacturer-certified VoIP experts giving you FREE pre-sale consultations Choice – Choose the right solution from the largest VoIP-specific product catalog Protection - Ext...

Building an Efficient Call Center Within Your Budget Has Never Been Easier! You can build a call center with the advanced features you need, no matter how big or small your business is! To run a call center, you must evaluate your call volumes first to determine the needs of call routing, number of lines, and other features such as call recording, etc. Typically, a PBX with the automatic call distribution feature will be required to assign calls to specific agents based on the pre-set rules. A de...

Simple Phone Company is a cloud-based phone service provider for business and teams, powered by personalized support. They offer contract-free concierge-style help with personal setup, free training, and all-inclusive pricing for phone service and system at one low price. Why Simple Phone? System - enhanced hosted phone platform with features, portal, and more. Service - carrier-grade features for termination, nationwide numbers, and more. Support - branded SLA and Tier 1 support for yo...

Financial services now choose VoIP technology to deliver the best customer experience With the demand for expert access and the ever increasing need for secure solutions, the FinTech community is now turning to VoIP to meet these requirements. There are other key areas that implementing a VoIP solution can help to improve the way your business operates, such as giving your employees the ability to work from anywhere, real-time approval on important decisions through ...

Learn All About SIP Trunking! SIP Trunking is a technology that allows businesses to make voice calls over the internet by connecting their private branch exchange (PBX) to the public switched telephone network (PSTN) using Session Initiation Protocol (SIP). Get Answers to Questions Like: What is SIP Trunking? What are the benefits of SIP Trunking? What is SIP Trunking protocol? Why would a business choose SIP Trunking?   More Resources for SIP Trunking What is...

Learn All About VoIP Service Provider Compatibility There are so many VoIP Service Providers available on the market. This educational guide will help you navigate Service Providers and compatibility with VoIP products and devices. Lear what questions to ask, why compatibility is so important and more! Get Answers to Questions Like: If I switch Service Providers will my current hardware be compatible?      How do I know which devices are compatible with my Service Provider's o...

Get Cyber Certified! CyberData is looking to identify, educate, train, and certify Value Added Resellers and Installers/Integrators who are interested in supporting end-user customers through consultation, product procurement, and on-site installation of CyberData IP Paging devices. What’s in it for you in addition to MORE BUSINESS? Placement of your logo and a hyperlink to your website from the CyberData website. CyberData will send you leads for customers needing assist...

Learn All About FoIP! FoIP (Fax over IP) is a technology that enables the transmission of fax data over an IP network, rather than through traditional analog phone lines. It leverages protocols like T.38 to ensure reliable and secure fax communication, even over internet-based connections. Get Answers to Questions Like: What is Fax over IP (FoIP)? How does FoIP work? How does FoIP benefit my business? How do I set up a FoIP system? More Resources for FoIP ...

  Learn All About SD-WAN SD-WAN, or Software-Defined Wide Area Network, offers significant benefits to businesses by enhancing network performance and reliability through intelligent traffic routing.  Get Answers to Questions Like: What is SD-WAN? How dos SD-WAN work? How do you implement SD-WAN? What are the benefits of SD-WAN?     More Resources About SD-WAN: Sangoma's SD-WAN Brochure 10 Reasons to Switch to SD-WAN

Learn All About Virtual Customer Premise Equipment (vCPE)! Virtual CPE describes powerful network elements that are implemented in software. vCPE products offer perhaps the highest return on investment (ROI) of any type of networking solution, yet the concept of a virtual network function (VNF) may seem a bit mysterious or confusing. Get Answers to Questions Like: What exactly is Virtual Customer Premise Equipment (vCPE)? How can vCPE increase my ROI? What is a Virtual Privat...

Since, 2002 VoIP Supply has assisted thousands of VoIP Resellers, by offering great discounts on all hardware and some of the best value added services in the industry. Resellers not only gain access to one of the largest VoIP hardware catalogs but our dedicated VoIP Solutions Consultants become an extension of your team. Create an account to start receiving your discounts today! VoIP Hardware: Phones Headsets IP Paging Web Cameras Session Bo...

Expand Your Business in Cloud Communications with NUSO! NUSO delivers SaaS cloud communication services via a proprietary CPaaS enablement platform supported by a fully redundant network in North America and Europe. As a full-stack provider, NUSO addresses multiple expanding markets, selling enterprise–grade, solutions to businesses of all sizes via a robust network of channel partners. Why Join the NUSO Reseller Program Through VoIP Supply? Unified Communications: Work anyw...

Unified Office provides VoIP solutions especially targeted toward vertical markets. The Total Connect Now solution guarantees no missed calls, exceptional call quality, and zero downtime. It provides real-time business analytics and alerts, enabling users to monitor and adjust workflows from any device. Key innovations include an AI-powered suite for sentiment analysis, staff engagement, and whisper-coaching. These applications help businesses streamline operations, deliver exemplary customer ...

VoIP Supply - North America’s Leading VoIP Solutions Provider Since 2002, VoIP Supply has empowered over 125,000 customers worldwide with innovative communication solutions. We're here to help our customers and partners grow - whether you join us as a Referral Partner or a VoIP Supply Partner. Grow your business with the experts who’ve been leading the way in VoIP for over 20 years. Partnering with VoIP Supply means: » Competitive Commi...