November 06, 2017 – Sennheiser, a leading provider of premium audio solutions for business, announces it has launched a 24-hour replacement program in the United States to swiftly address any incidence of defective headsets.

What is EAR program?

EAR stands for “Enterprise Advance Replacement”. It is a unique program designed to provide new Sennheiser headsets overnight in the event that the headsets are found to be in need of repair or replacement.

The EAR program is designed to accommodate customer emergencies and build loyalty in the

marketplace. It is available only to companies located in the US, with shipping solely to US

addresses.

How Does It Work?

Companies using the Sennheiser business headsets can initiate the EAR process with a call to

Sennheiser’s service department at 1-877-736-6434, extension 2.

The end-user must then immediately validate their product warranty by emailing a proof of purchase to the service department, which initiates the emergency replacement process. Companies with a valid warranty will not be billed for repairs or shipping, and those end-users can receive up to 25 replacement headsets overnight if ordered before 2:00 p.m. (Units required beyond the 25-piece maximum will be sent via ground.)

Resellers whose purchases are no longer under warranty can still take advantage of the replacement service, however, they will be billed the flat-rate repair fee which includes standard ground shipping. Overnight shipping is still available for an additional charge.

Questions? Learn more here!

It seems that PSTN lines are just about a thing of the past.  No matter what the size of your business is, the smart thing to do is get yourself on a VoIP network.  This can do several things for you and your business.

Obviously, cost savings is the first thing that comes to mind, but there is so much more.  Being able to work from remote locations, and the ease of using a feature-rich phone to help your business run more efficiently are just a couple examples of the VoIP advantage.

While this all seems great, often times VoIP is a little bit more involved and can be misinterpreted as something more along the lines of ‘plug-and-play.’  This especially goes for people who are choosing to have an on-premise VoIP system.

I cannot make this any more clear when I say “MAKE SURE YOU HAVE SOMEONE ON STAFF TO MAINTAIN YOUR VOIP SYSTEM.”  There are a number of issues that can arise if you do not have someone there that knows what they are doing.

In fact, this is so important that we felt we needed to make a video to help make people more aware, or just to simply remind those who are running the rise of disaster by not having someone knowledgeable at their disposal.

So sit back, pop some popcorn and watch as we cover the question “Do you have in-house talent to maintain your VoIP system?”  And if you find that you still have questions after the video, please don’t hesitate to call us at 1-800-398-8647