Nothing is more frustrating when your web camera is not working properly! When that happens, here are a few things you can try:
Have you selected the Jabra PanaCast as the default video device in your video conferencing application?
If you are using a Windows OS computer, is your camera being detected under Imaging Devices or Camera in the Device Manager?
Can the problem be a bad cable?
You should use the included 1m/3ft cable or the optional Jabra 1.8m/5.9ft cable.
You can try another original Jabra PanaCast cable with a working camera to rule out the cable issue.
Are you using a USB extender cable or USB hub solution?
Click here to check if your cable is from Jabraās approved list of extender cable and USB hub solutions.
Does your PanaCast camera have the latest firmware?
You can use Jabra Direct to check for updates and install the latest firmware.
Using the latest firmware will avoid issues.
Before you leave, be sure to check out Jabraās newest members of the PanaCast family: the PanaCast 20 and Pancast 50! These secure and portable web cameras are designed to advance video collaboration by offering video that surpasses the standards.
Fanvilās i-Series SIP intercoms and door phones are designed with a unique feature set including hands-free talking, extra volume levels, function monitoring, wall mounting, and more. If you are looking for reliable protection against bad weather, vandalism, and sabotage, look no further!Ā
In this monthās webinar with Fanvil, we walked our audience through the whole i-Series intercoms and door phones and gave you an overview of the whole product line. Hereās a recap:
Fanvilās I-Series SIP indoor station with a clear color screen and easy-to-access buttons can be easily applied in different indoor scenarios.
Working with other door phones and intercoms at the entrance, Fanvilās indoor station provides remote access security control for residences. It can also be connected to alarms and other intelligent security devices via SIP/rich interfaces!
Fanvil provides both indoor and outdoor audio intercom options. They all come with HD audio quality, and you have the option of having one or two functional buttons.
Fanvil i10D: an indoor audio intercom with HD audio and two buttons.
Fanvil i10: an indoor audio intercom with HD audio
Fanvil i12: an outdoor audio intercom with one or two buttons. This unit is equipped with IP65 &IK10 protection level and 2 short circuit input/output interface
#3 Video Intercom
Fanvil has two video intercoms available for indoor or outdoor settings:
Fanvil i10V: an indoor video intercom with one or two buttons and HD audio.
Fanvil i16V: an outdoor video intercom with two buttons and HD audio. It has 2 built-in relays and 2 short circuit input/output interfaces
#4 Video Door Phone
Fanvilās video door phones feature a built-in RFID/IC card reader and a numerical keypad design dial pad.
Fanvil i30: an indoor video intercom with numerical keypad and built-in RFID/IC card reader.
Fanvil i31S: an outdoor video intercom with numerical keypad and built-in RFID/IC card reader
Fanvil i33V/VF: an outdoor video intercom with a LCD display and 2 SIP lines
Contact our VoIP experts at 1-800-398-8647 and/or visit our website to learn more about Fanvilās door phones!
Sangomaās IP phones come with default usernames and passwords. Once your phones are provisioned by Endpoint Manager or Switchvox, the default passwords for the devices will be replaced.Ā
Here is a list of the default credentials for Sangomaās IP phones:
The Default Credentials for the P310, P315, D-Series, and A-Series IP Phones
The D-Series includes the D40, D45, D50, D60, D62, D65, D70, and D80.
The A-Series includes the A20, A22, A25, and A30.
The default username is ‘admin’
The default password is ‘789’
The Default Credentials for the S-Series
The S-Series includes the S205, S206, S300, S305, S400, S405, S406, S500, S505, S700, and S705.
The default username is ‘admin’
The default password is ‘admin’
The default password assigned by Endpoint Manager (EPM) is ‘222222’
We are back for another hardware roundup! This month, we are going to talk about Polyās new certification with Metaswitch, Jabraās unboxing video, and the new Konftel 70 conference phone. Letās get started:
Poly’s CCX Phones are Now Certified on Metaswitch
In case you missed this, the Poly CCX Teams phones are now certified with Metaswitch! Poly Service Provider partners using a Metaswitch platform can now begin testing and deploying CCX phones as part of their overall solution.
Polyās CCX phones are also certified with Teams and Zoom Phone. Check out the comparison charts below:
Donāt forget to check out our new Jabra Engage 50 unboxing video! Oh, did I mention that the Jabra Engage 50 headsets are compatible with all softphone web clients?
This headset is ideal for call centers and all busy professionals. Here are a few key features for you to take advantage of:
Unique 3-microphone system with intelligent noise-cancelation
Stereo sound and super wideband give vibrant, lifelike conversations
Highest levels of hearing protection for agents
Konftel 70 Conference Phone
Last but not least, the Konftel 70 is a versatile high performance speakerphone that blends exceptional audio quality with a stylish cutting edge design. Itās a perfect video meeting companion or can be used as a standalone or even portable solution, for huddle rooms and small/medium locations.
Now that you are back in the office, you may be looking for the perfect conference phone to make and take natural sounding calls. We have you covered with the Poly Trio 8500. This conference phone has three cardioid microphones that can pick up audio up to 14 feet away. It also features Polyās HD Voice and NoiseBlock technology that help to ensure every call is clear so that you can focus on whatās important- the conversation at hand.
Quick Features:
5-inch color LCD (720 x 1280 pixel)
On-screen virtual keyboard
3 cardioid microphones
14ft/4.3m microphone pickup range
PolycomĀ® HD Voice™
PolycomĀ® Acoustic Clarity™ technology
PolycomĀ® NoiseBlock™
Voice activity detection
Polycom Zero Touch Provisioning
QoS Support
Open SIP and Microsoft Lync 2013/ Skype for Business/Office365 Cloud PBX
This business phone provides a basic yet elegant monochrome design also with 12-line keys and a backlit display. This is a Gigabit phone with Power over Ethernet (PoE). The T42G will not disappoint when it comes to delivering calls where the audio is crisp and clear as it features HD Voice and noise cancelling technology.
Quick Features:
12 Line Appearances
Dual-port Gigabit Ethernet
Yealink Optima HD Voice Supported
Up to 12 SIP accounts
Full-duplex hands-free speakerphone
No expansion module support
RJ9 Headset Port
2.7″ 192×64-pixel backlit Graphical LCD
Wall mountable
Supports PoE, Power Supply also available separately
The used Poly VVX 401 IP Phone is a color IP Phone for the office worker and receptionist who requires 100% reliability on every call. The VVX 401 features HD Audio technology with full duplex. It has a large, user-friendly display and 12-line keys for your auto-dialing needs.
Quick Features:
12 Line appearances
Polycom HD Voice
3.5″ (320×240) Backlit Color LCD
Dual 10/100 RJ45 Ports
RJ9 headset port
Built-in auto sensing IEEE 802.3 af Power over Ethernet
Optional 48V DC power supply (not included)
Learn more about the VVX 401 here.Ā All of the phones listed here are backed by our Refresh 1-year warranty. If anything goes wrong with the phone, we take it back and give you a new (used) one or your money back, no questions asked. Take advantage of these savings while the products are in stock. If you want to learn more about our refurbished line, Refresh, visit our website, or give us a call at 1-800-398-8647.
Why shop at multiple stops when you can work with one dedicated manufacturer that provides everything you need? Today we are going to show you how you can take advantage of Grandstreamās complete solutions for all your VoIP, UC and networking needs!
Here are a few reasons why customers love Grandstreamās solutions:
Complete Business Solutions
Solutions customized to work how your business works
No licensing fees
Complete flexibility
Open-source
Future-proof
Expandable
More Benefits:
Grandstream makes traditionally complicated and expensive technology attainable, affordable and easy-to-use
Industry-leading price points
Maximize deployment budgets and expand solutions
5 Key Grandstream products that Empower Businesses to Do More
Now letās check out some of Grandstreamās key products:
UCM6300 ECOSYSTEM
The UCM6300 Ecosystem includes three parts: UCM IP PBX, Wave App, and UCM RemoteConnect. It pairs together the customizability and control of an on-premise IP PBX with the remote-access and flexibility of a cloud solution to provide an easy-to-manage hybrid communication platform for businesses of all sizes.
Wave is a mobile and desktop app that provides remote voice and video collaboration tools for businesses utilizing Grandstreamās UCM6300 series. Ideal for remote workers, Wave offers an easy-to-use platform to join, schedule and hold meetings, calls and conferences from anywhere.
UCM RemoteConnect
UCM RemoteConnect allows businesses to easily build a secure collaboration solution for remote workers. It offers a companion cloud service for the UCM6300 series that provides always-on, automatic NAT firewall traversal to ensure secure connections by remote users.
GDMS
Donāt forget about GDMS, the Grandstream Device Management System! This zero-touch cloud provisioning and management system provides easy-to-use enterprise-level tools to manage Grandstream products before, during, and after deployment. It provides a centralized interface to provision, configure, monitor, and troubleshoot.
See the key benefits:
Configuration, management, and monitoring of devices, accounts, and firmware
Real-time network monitoring; analytical system reports
Can manage batches of devices by deployment sites, device groups and models within those sites
Intelligent alarms, troubleshooting, and diagnostic reports
Automate firmware updates, device resets, and use-logs
Donāt forget that Grandstream also covers your facility security! From door access, surveillance cameras, to intercoms and more, Grandstream has the more comprehensive solutions.
WiFi Solutions
Granstreamās GWN Series offers a wide coverage range that features industry-leading setup and management. The WiFi Access Points offer tremendous WiFi coverage range and fast and easy provisioning and management. Plus, Grandstream officially released GWN.Cloud, an enterprise-grade cloud WiFi management platform for the GWN series WiFi APs!
Do you often find yourself spending so much time looking for a contact from a zillion lists? Yealinkās Directory feature is going to save you a lot of time!
Directory gives you easy access to frequently used lists and you will be able to get to the lists simply by pressing the Directory soft key when the phone is in idle. Letās check out how to configure this feature:
Steps to Configure a Directory List on Yealink Phones
Configuring via the web is the easiest way to go.
Login to the management page
Select āSettingā
Under Directory tab, you will be able to select the desired Directory and add it to the list
You can also configure Directory via auto provisioning.
Download an auto provision template from Yealinkās website
Unzip the file and find the xml file
Now you need to modify the template to set up the directory list. ## Enable=1 means you want to add the item to the directory list. You can also rank the desired sources by configuring the priority.
Upload the template file to your provisioning server and specify the access URL in the configuration files.
Add the URL to the configuration file and you are all set!
Yealinkās T46U comes with an acoustic shield, 2 USB ports, and 20 physical keys per page with the EXP43 expansion module. Visit our product page to learn more about how you can take advantage of this upgraded IP phone!
The Jabra Engage 50 comes with a unique 3-microphone system, intelligent noise-cancellation, multi-color status lights and more advanced features. Better yet, it is Certified for Microsoft Teams and Skype for Business!
Looking for a headset that simply works? This is it! This future-proof USB headset is designed to work with all softphone web clients whether you have an on-premise or cloud-based solution.
Did you join our Patton webinar this week? If you didnāt, donāt miss out on this webinar recap! Our partner at Patton talked about how Patton and Microsoft Teams Direct Routing work together to bring a stronger solution to customers. Letās check out some key takeaways:
Direct Routing allows you to connect a certified session border controller (SBC) to the Microsoft Phone System service
With this feature you can access, with the Microsoft Teams client, the switched network and other SIP business telephony services
Communications are secure at the signaling (SIP-TLS) and media (SRTP) level
What Patton devices are certified for Microsoft Teams?
There are several eSBCs models that are certified with Teams Direct Routing so far including the SN5500, SN5530, SN5540, SN5550, and SN5570. Look at this chart below for a comparison:
Non-Media Bypass Use Cases
All-IP Direct Routing
SIP Trunk &
On premise IP PBX integration
SIP Security
SIP Normalization
Call Quality monitoring & ale
Hybrid Direct Routing
Integration of
On premise IP PBX
SIP Trunk
Legacy PBX / Telephony equipment
SIP Security
SIP Normalization
Call Quality monitoring & alerting
Survivability
PSTN Failover
Priority Call service for Emergencies
Local SIP Registrar
Station to Station call
Centralized SBC
Ideal for Hosted Service Providers
No HW required on Customer Prem.
Scalable Solution in MS Azure Cloud
Direct Routing Support
ITSP SIP-Trunk integration
SIP Normalization & Interop
Secure VoIP using VPN to Enterprise
Optional: vSBC to terminate VPN links
About Patton Cloud
Be sure to also check out Patton Cloud, a new and revolutionary service to accelerate and aid service providers and managed service organizations (MSOs).
How does the Teams vrs software license work? Is it separate?
No, thereās only one Teams license. You only need to buy one license for both.
How does the zero-touch provisioning work? Doesn’t someone have to touch the box to plug it in and connect cables?
Yes the physical cable must be connected by someone, but everything can be done remotely. āZero touchā means no service provider or integrator needs to do the configuration. All you need to do is to connect the box, and turn the power on.
Assisted Call Transfer: You are able to inform the person on the other end that their call will be transferred.
During a call, press the Transfer button
Enter a number or press the Contacts softkey to find a number
Press the Dial softkey
When someone answers, inform them of the call to be transferred
Press the Transfer softkey, and the transfer is completed
Unassisted Call Transfer: The person on the other end will not notice the transfer, which is also called Blind Call Transfer.
During a call, press the Transfer button
Enter a number or press the Contacts softkey to find a number
Press the Transfer softkey, and the transfer is completed
Transfer to Voicemail: This feature allows you to transfer a call directly to a contactās voicemail
Use Contacts for a transfer
Press the Transfer VM softkey instead of Transfer
This transfers the call to that contactās voicemail
The P310 and P315 IP Phones are entry-level phones with all the essential features for hospitals, education, manufacturing plants, airports, and even retail stores. Sangoma’s IP Phones’ value is further enhanced by built-in EHS support for the sangoma H10 and H20 Wireless Headset connectivity.
