Are you having trouble connecting your Poly Voyager 6200 headset to your computer? Check out this quick guide:
Your headset should come with a USB adapter (dongle). This dongle is pre-paired to your headset already. When you are ready to connect your VoIP headset to your PC, follow these steps:
The USB dongle will then flash blue and turn solid blue. This means your headset is successfully connected to the USB adapter.
Now from your headset, you should hear âPC connectedâ which indicates the connection has been established!
What does the blue light mean now? When you are on a call, your USB adapter will flash blue; when you are off from the call, the adapter will turn back to solid blue. Thatâs it!
VoIP Headsets and softphones are so important in the midst of the worldâs largest work-from-home experiment! Thatâs why for this monthâs new VoIP hardware roundup, we are focusing on the new upcoming headsets from Sangoma, Jabra and Yealink. We will also talk about an easy-to-use softphone application from CounterPath Bria. Letâs get to it:
Sangoma Released the H10 Monaural DECT Headset
Have you checked out Sangomaâs latest headset? The H10 DECT headset is designed to work perfectly with Sangoma’s S Series and D Series IP phones.
The voice-dedicated DECT technology removes Wi-Fi interference with wideband audio delivering high-definition voice and audio.
See more features:
For U.S. DECT, up to 350 feet from your desk
Noise-canceling wideband microphone
Up to 8 hours talk time
36 hours battery standby time
Jabra Introduced the Evolve 2 40 Mono USB Headset
The Jabara Evolve2 40 Mono USB-A UC Headset is a professional device engineered to keep you focused. This headset brings exceptional audio, ultra-comfort and noise-cancellation technology to your fingertips.
If you are Teams users, you are in luck! The Evolve2 40 comes with a dedicated button and the LED notifications flashes purple when:
Microsoft Teams meeting ready to join
Microsoft Teams missed call
Microsoft Teams voicemails
See more cool features:
Digital hybrid Active Noise Cancellation (ANC)
Up to 37 hours battery life
Over-the-ear wearing style
10-microphone technology
Yealink Introduced the UH36 Headsets
The Yealink UH36 headset is available in both mono and dual models and has soft and comfortable leatherette ear cushions.
It has been specifically designed for Unified Communications (UC) and can be used with IP phones, PCs, tablets and smartphones. This headset is coming soon. Stay tuned!
Mono headset
Plug-and-play
USB connectivity
Integrated Teams button on Teams version
CounterPath Bria Softphone
CounterPath Bria softphone is a Unified Communications solution for your existing VoIP phone system. Businesses lower their communication costs with CounterPath Bria through low-risk investments and small upfront fees. Bria softphone is available for iOS, Android, and Windows operating systems. Learn more about Bria softphone here.
Why Counterpath?
Simple communication solution for remote workers and BYOD applications
Connects to your existing VoIP phone system and extends it to mobile devices
Manages the system with 99.999% service reliability
The Polycom Trio 8800 Conference phone helps to simplify communication by allowing its users to simultaneously connect their smartphones or tablets to it. Sharing something with the team? The Polycom Trio 8800 lets you share a video out to a big screen in less than minutes.
If you have a large group for your meetings and need to expand your Trio 8800 Conference Phone you can easily do that with the Polycom Trio Expansion Mic Kit. This expansion microphone allows you to extend the pickuppick up range of your Trio 8800 Conferencing unit.
The Yealink T46S brings Opus technology to the office providing calls that are crisp and clear on both ends. HD Audio Codec and an upgraded speaker will ensure that you are always heard. The Yealink T46S supports up to 16 SIP accounts and has a paperless label design. It also supports WiFi via the Yealink WF40 dongle (sold separately).
If you are looking for a VoIP Phone or a Conference unit Refresh has options for you. Check us out on the web here. Donât find something you need in used? Call us at 1-800-398-4647, we may have options for you!
This monthâs Fanvil webinar drew a lot of attention as we took an overview of Fanvilâs SIP Intercom products for door access control. Tommy from Fanvil walked us through Fanvilâs wide range of SIP intercom portfolio and demonstrated how these devices can be used in different industries. Letâs check out some typical application scenarios!
#1 Self Service Store – The i30 & i16V
The Fanvil i30 is ideal for gate entry control and help desk in the self-service stores where no staff presents. Customers will need to press a button and show an ID card to be allowed to enter and authorized persons can enter with an RFID card.
The i16V could also be installed on the ceiling to monitor unauthorized entry with video and audio broadcasting.
#2 Remote Parking Lot – PA2
Fanvilâs PA2 paging gateway is a great access control system for remote areas. In a remote parking lot, drivers in trouble can get instant help by contacting the management center using the intercom. The manager will then be able to control the barrier remotely through the management center.Â
#3 Campus – i16V and i12/i10
Easily make your campus safe and secure with Fanvilâs video and audio intercoms! The i16V video intercom is great for outdoors monitoring and the i12/i10 audio intercom is ideal for indoors. Important functions include:
One-press emergency call
Broadcasting
Monitoring
Emergency consultation
Recording
External call
#4 Train Station – PA2 & C600/X6U/X210 IP Phone
The Fanvil PA2 and PA2-Kit can be set up for emergency communications at train station platforms and the Fanvil C600, X6U or X210 IP phones are ideal for remote surveillance at supervision centers. Download our presentation slides here and contact our team of VoIP experts at 1-800-398-8647 to learn more about Fanvilâs SIP Intercoms!
Did you miss our webinar with 3CX and Snom this month? Donât miss this recap post! During the webinar, Matt from 3CX explained how to reach your 3CX partner target and gave us great tips on how to boost your revenue. Letâs take a closer look!
Note that the 3CX partner program is measured annually on December 30th. A mid-year review is done on June 30th, by which date has reached 50% of your revenue target. If you do not reach your current partner target, you will be assigned the partner status that matches your half-year revenue in June.
Snom works perfectly with the 3CX platform to provide your customers with a high-quality communication system. Snom/VTechâs advantages include the outstanding 3-year warranty, scalable SIP-based portfolio, extensive authorized network of distribution in North America and more.Â
From desk phones and DECT phones to wireless conference phones, Snom has the most innovative and diverse portfolio for you. Â
Is your Poly ObiHai VoIP adapter locked out? What can be done to fix this? Our team is here to answer your questions!
How to Unlock Polyâs Obihai VoIP Adapter (ATA) & VVX Media Phones
Any Poly Obihai VoIP Adapter (ATA) with firmware version 3.1-3.3 is considered “locked out” until the user creates an account at Obitalk.com first.
Once the ATA is unlocked, then you will be able to add other VoIP service providers to the device through the Obitalk portal/WebUI of the device.
The older ObiHai (grey/blue box) firmware 2.2+ without Poly logo will work out of box. The Poly/Obihai Black box will determine what firmware is loaded.
Did this article answer your questions? If you have more questions, feel free to contact our VoIP experts at 1-800-398-8647 or submit a technical support ticket here: https://www.voipsupply.com/getsupport
Nothing is worse than having audio issues during an important call, meeting, or class online. If you are having trouble receiving audio on your computer, there are at least a few things you can try before you contact tech support. In this post, we will take Poly Blackwire 3200 for an example:
Go to Start > Settings (Gear Icon)
Under System > Click Sound and you will see a screen like below:
From there you can check a few things:
Make sure your computer is not muted. You will also want to check to make sure your headset is not muted:
Scroll down, you will see an option to test your microphone. Make sure your volume is not too low. On the Poly Blackwire 3200, press the volume up button.
Click âManage Sound Devicesâ and select the output device. Make sure Poly Blackwire 3200 is selected.
If the audio issue persists, you can click on âTroubleshootâ. The system will give you suggested actions to take. Ex:
You can also try rebooting your computer to give the system a quick reset.
Video calls have become indispensable for healthcare institutions during these difficult times and our team heard your needs! During our webinar with Grandstream today, we gave an overview of the Grandstream GXV Series and explained how you can create an effective telehealth solution with these devices. If you missed the webinar or you want to review again, click below to watch our recap video!
Why Grandstreamâs GXV Series?
The GXV series includes three models: The GXV3380, GXV3370, and GXV3350. This series provides flexible video platform support, which allows doctors and nurses to conduct remote medical diagnosis and consultations with patients through video calls.
These video phones also support an easy-to-use Android user interface, giving you full access to all Android apps & Google services!
See more features:
Big button dialer for senior homes
Flexible user audio options: handset, speakerphone, Bluetooth speakers/headsets
Every organization has different needs and requirements, so contact one of our VoIP consultants at 1-800-398-8647 today to create your ideal telehealth solution!
To use your headset on your PC, first, you need to set your headset as the default audio device on your computer.
Normally, when you plug in your headset to the computer, your computer will automatically detect this new device and set it as the default audio device, but if it didnât happen, you can also do this manually by following these simple steps:
Go to your system setting: Start> Click the Settings Gear Icon
Under Audio settings, left-click on âChange the device or app volumeâ in the middle.
3. Under Output, you will be able to select your default output device from the dropdown menu:
If you are using a wireless device, select the connected Bluetooth adapter, such as âJabra Link 370â
4. Click OK to confirm the new settings and you are all set!
Thatâs it! Come back next week to see more VoIP headset how-to blog posts! If you need help with your headsets reach out to us at 1-800-398-8647. We’ve got you covered!
Recently, 3CX announced that their 3CX version 15.5 will be marked as end of life (EoL) starting July 1st, 2020. As of July 1st, 3CX will no longer offer support for v15.5. No future product updates, firmware updates or technical support will be available for v15.5.
What Actions Need to be Taken?
To ensure you can take advantage of the most up to date features, we recommend you upgrade your 3CX to version 16, update 4 now and be prepared for the release of version 16, update 5. Use this Quick Upgrade Guide to find your upgrade path and once you or your customer is on v16, Update 4, you will be able to upgrade again to Update 5 with just one simple click when itâs released!
Whatâs New in V16 Update 4?
Updated Apple Push – Apple Inc.ÂŽ️ is changing the way its APIs deliver push messages to iOS devices, which 3CX uses to notify users of incoming calls and chats.
New 3CX iOS App – The new 3CX iOS app uses 3CX APIs. The new app is currently available in Beta with the full release expected towards the beginning of May. Join the iOS Beta program to test future updates.
911 Compliance – The new 3CX 911 module will help customers in North America be compliant with the new e911 regulations.
Call one of our VoIP experts at 1-800-398-8647 to learn more about upgrading your 3CX today!
