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Even Reconditioned Equipment Breaks Of course, each Refresh product comes with a 1-year warranty. Sure your Refreshed equipment has gone through an exhaustive reconditioning process. But that doesn't mean things don't break. That's where the Plus 1 extended warranty comes in handy. The Plus 1 extended warranty extends your Refresh product warranty period from the standard 1 year to 2 years . If your equipment fails, malfunctions, or ceases to operate properly for any re...

Your VoIP gateway can be simple Or it can be a complex nightmare… You're a smart person. You want to avoid the tossing, turning and sleepless nights that a VoIP gateway can cause. But how do you avoid a complex nightmare? Simple. You start by educating yourself about VoIP gateways. Exactly what the information below well help you do. So read on and avoid turning your VoIP gateway into a nightmare. What is a VoIP gateway? A VoIP gateway is a piece o...

1. What is a VoIP Adapter? 2. FXS and FXO Ports 3. How does a VoIP Adapter Work? 4. VoIP Protocols 5. Voice Codecs 6. The Types of VoIP Adapters 7. Features of a VoIP Adapter   VoIP adapters are simple devices - But they are critical for residential VoIP service. That's why it's important to understand VoIP adapters before you purchase one. What's the best way for you to do that? Why it's to learn more about VoIP adapters! Hop...

Selling tens of thousands of VoIP adapters every year exposes you to A LOT of questions. The interesting thing is that the same questions seem to be asked over and over and over again. That’s how this FAQ came to be. The VoIP adapter overview you’re about to read has been compiled over the last five years. It contains the most commonly asked questions about VoIP adapters from folks like you. What is a VoIP adapter? A VoIP adapter is a device t...

As a VoIP service provider you're not a huge fan of VoIP hardware. You want to sell VoIP service - not spending time dealing with VoIP adapters. In working with hundreds of VoIP service providers over the last five years a handful of VoIP adapters have shined above the rest. These VoIP adapters have shown to be powerful, yet easy to configure en mass and maintain throughout your customer's lifecycle. End customers have also raved about them. Your customers will too. If your cus...

Before selecting a VoIP headset it's important to learn more about them. One of the best ways to learn about any product is to learn and understand from others who have gone through the same process. What follows is a FAQ on VoIP headsets that addresses the major concerns from customers like you that have been documents over the last few years. Please read on… Will I like the headband or over the ear style? This is a user specific preferenc...

Are you tangled in uncertainty about a VoIP phone system? Imagine freeing yourself of that closet full of telephony equipment called your PBX. You'd have no more complex wiring to deal with. You'd end the lack of visibility into your most crucial piece of communications equipment. Heck, you could even kick the phone guy to the curb. Think these thoughts are too good to be true? Think again my friend. You can free yourself from the pain of your current PBX. You c...

Your local network & Internet Connection Your Calling Habits The PSTN Your disaster plan A premise or hosted phone system & VoIP service Your calling rates Your VoIP hardware Your budget & ROI In-house talent to maintain the system Getting all of the pieces to the puzzle Remember when you were a kid how much fun you'd have putting together a jigsaw puzzle? Your whole family would gather around the kit...

What is a VoIP Phone and How Does it Work? If you want the best VoIP calling experience, it's not just about your VoIP service—your VoIP phone plays a crucial role, too. Let's explore what a VoIP phone is, how it works, and the major components that make up this essential device. What Is a VoIP Phone? A VoIP phone is a telephone equipped with IP (Internet Protocol) technology that works with VoIP services or systems to make and receive calls. Unlike traditional phones, which...

Don't let buzz words and technology acronyms get in your way. Selecting phones for your VoIP calling needs can be fast and easy. All you have to do is follow these 9 straight forward steps. Step One - What phone system or VoIP service provider are you currently using? What good is an IP phone if it is not compatible with the phone system or service provider that you are using? With the advent of open source phone systems, SIP and BYOD service providers it's ea...

You might have heard that Fax over IP doesn't work You might have heard that it will never work. But before you give up on Fax over IP before you've even begun, let's talk about Fax over IP for just a minute and debunk some of the myths you may have heard. What is Fax over IP? Fax over IP (also known as FoIP) refers to the method and technology of sending fax documents over an IP network (local or wide area). This is different from the way faxes have traditionally been handl...

Moving your SMB from analog systems to IP systems can be tough Whether it's your phone, surveillance or alarm system you've probably encountered some hurdles and setbacks in moving your small medium business from the old world to the new. And no system has proven time and time again to be more difficult to successfully migrate from analog to IP than fax. The problem with Fax over IP for small medium businesses Over the last decade faxing has taken a back seat to other forms of d...

What is a codec? The word codec comes from mashing together the functions of compressing (co) and decompressing (dec) analog sound into digital bits for use by computers and networks. There are literally hundreds of audio codecs -- pieces of computer code -- available today and embedded in any device that plays sound, from a simple MP3 player to the hottest smart phones. Some are open source and free while others are proprietary and/or patented, requiring licensing ...

Over twice the clarity and fidelity for more productive voice communications Today's businesses need HD Voice . It multiples productivity by leveraging the most expensive resources: people and time. Polycom's HD Voice delivers more than twice the clarity of older generation telephony, improves productivity, resolves accents, reduces fatigue and facilitates more natural conversations. HD communications are becoming the standard. Face to face communication is HD in its very n...

We think you'll find the benefits Refreshing Lets face it - the days of “nothing but new will do” are over. VoIP Supply knows this. That's why VoIP Supply has designed the Refresh, a line of reconditioned products that delivers unmatched value to those who are looking for an alternative to budget busting new in box products. Don't believe? Check out the benefits of purchasing a Refreshed product below. You should find the benefits quite refresh...

Each and every Refresh product goes through a thorough and exhaustive reconditioning process. The following steps are taken to Refresh a product: Visual Inspection Upon receipt all products are visually inspected. Only grade “A” products with minimal cosmetic damage are accepted. All other products are rejected. This ensure only the best products go through the Refresh process. DOA (Dead on Arrival) Each product that passes the initial visual inspection is th...

A Refreshing Look at Reconditioned Equipment When it comes to purchasing previously used goods off of Craigslist, eBay or your favorite dealer there's no telling what you're actually going to get. It's because there's no standards when it comes to non-new equipment. Not with Refresh by VoIP Supply. Each Refresh product goes through a standard 10 phase reconditioning process to ensure that each product has been fully tested and is ready to perform like it did when it...

Frequently Asked Questions - IP Phones Question 1: Should I use an ATA or an IP phone? Answer:   It depends on your preference and budget. An ATA will allow you to use analog phones for VoIP. While this might save money, they do not have one touch feature keys (e.g. transfer, hold, etc.). On the other hand, using IP phones will provide more features that are similar to digital phones. Question 2: Can I use VoIP for all the phones in my residence? Answer:   Definitely, ...

Frequently Asked Questions - Network Equipment Question 1: What are VoIP Gateways? Answer:   VoIP Gateways are devices that take analog voice signals and convert them to IP for transport over the LAN or WAN.  Question 2: What are FXO and FXS ports? Answer:   Foreign Exchange Office (FXO) ports are interfaces used to connect with the central office or PSTN analog lines. Foreign Exchange Station (FXS) ports are interfaces used to connect with end user devices (e....

Microsoft Teams has become more and more popular for a reason! Let's check out what makes their service stand out: Key Features and Functions Microsoft Teams offer a free version and 3 paid plans. The free version gives you all the basic functionalities including meeting sand calling, chat and collaboration, and more app integration services; while the paid versions give you more advanced productivity apps, security and compliance support. Microsoft Teams has the solution for a...