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Is Something Not Working Right?
We know how frustrating it is to have a product that is not functioning properly - but don't worry you have found the right page to get you the assistance you need.
If you believe your product is DOA (Dead on Arrival) you will need to initiate an RMA, you can do that here .
If you do not have our go3 warranty or a technical support package, please contact us via email , a member of our technical support staff will get back to you as soon as they can.
If yo...
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1. Introduction
VoIPSupply LLC, also referred to as “VoIPSupply ,” “we,” “us,” or “our”, take your privacy very seriously and are committed to providing you with a positive experience on VoIPSupply websites (or subdomains), including but not limited to www.voipsupply.com , portal.voipfulfillment.com (individually, a “Website” or collectively, the “Websites”) and in using our products or services (“Solution” or “Solutions”).
This Privacy Statement applies to VoI...
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Your VoIP gateway can be simple
Or it can be a complex nightmare…
You're a smart person. You want to avoid the tossing, turning and sleepless nights that a VoIP gateway can cause.
But how do you avoid a complex nightmare?
Simple. You start by educating yourself about VoIP gateways. Exactly what the information below well help you do.
So read on and avoid turning your VoIP gateway into a nightmare.
What is a VoIP gateway?
A VoIP gateway is a piece o...
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When you sell a few thousand VoIP gateways every year you end up fielding A LOT of questions. Funny thing is the same questions about VoIP gateways get asked over and over again.
The FAQ that you’re about to read about VoIP gateways has been compiled over the last five years. It contains the most commonly asked questions from folks just like you.
What is a VoIP gateway?
A VoIP gateway is a piece of hardware that converts TDM telephony traffic from the PSTN in...
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VoIP Supply offers you over 250 different VoIP gateways.
Choice is great.
But how do you figure out which VoIP gateway is best for you when there are over 250 different models to choose from?
Right now it might seem like a difficult task. Thankfully a little time and some sound advice will make selecting the right VoIP gateway simple and easy for you.
The following selection process is simple. It is based on a series of questions that once answered will poi...
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Selling tens of thousands of
VoIP adapters
every year exposes you to A LOT of questions. The interesting thing is that the same questions seem to be asked over and over and over again.
That’s how this FAQ came to be. The VoIP adapter overview you’re about to read has been compiled over the last five years. It contains the most commonly asked questions about VoIP adapters from folks like you.
What is a VoIP adapter?
A VoIP adapter is a device t...
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As a VoIP service provider you're not a huge fan of VoIP hardware. You want to sell VoIP service - not spending time dealing with VoIP adapters.
In working with hundreds of VoIP service providers over the last five years a handful of VoIP adapters have shined above the rest. These VoIP adapters have shown to be powerful, yet easy to configure en mass and maintain throughout your customer's lifecycle.
End customers have also raved about them. Your customers will too.
If your cus...
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Before selecting a
VoIP headset
it's important to learn more about them. One of the best ways to learn about any product is to learn and understand from others who have gone through the same process.
What follows is a FAQ on
VoIP headsets
that addresses the major concerns from customers like you that have been documents over the last few years. Please read on…
Will I like the headband or over the ear style?
This is a user specific preferenc...
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Focus on your core competency…
Let VoIP Supply take care of the rest.
As a service provider your primary focus is delivering best in class voice service to your customers - not dealing with equipment selection, equipment configuration, logistics and returns. That’s why VoIP Supply provides service providers with VoIP equipment selection, configuration, logistics and returns services.
These services allow you to focus on your core competencies while leveraging VoIP Supply’s expertise, ...
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Thanks for downloading one of our educational guides!
If you get stuck, we're here to help
If you get stuck or need some help at any time when you're reading this guide, just call us at 800-398-VoIP and we'll be happy to help you out.
Consultations, Support, Provisioning
We have everything you need for VoIP and we've been in business since 2002 so we know what the best VoIP solutions are and we can help you every step of the way.
VoIP Services We Offer
VoIP Service including SIP ...
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Video Conferencing (AKA Telepresence) is the next big thing in business communications. Make no mistake, Video Conferencing is not simply a high-tech replacement for the conference phone, it is an eternal solution to many communications shortcomings in business, and a wishing well overflowing with ROI.
Forget your Object Fixation - a little creativity goes a long way when using Video Conferencing. Make sure to read Benefits of Video Conferencing , for a list of applicable video-based solution...
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Video Conferencing Systems has streamlined the process for our customers to take them from a Video Conferencing wish to a full deployment. This article begins at point zero and takes you through the architectural set-up to the first test call.
Learn the Basics
So you want to deploy Video Conferencing to enhance your business communications. Now what? Please read our other entries, including, “ What is Video Conferencing? ,” “ How Does Video Conferencing Work? ” and “ Benefits of Vid...
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Something Not Working Right?
You have come to the right page then.
If you already have our warranty or a technical support package, please call us right away at 866-885-4853 .
If you do not have our warranty or a technical support package, please click here and a member of our technical support staff will get back to you as soon as they can.
Technical Support Options
Given the wide array of vendors, devices and protocols available, getting started with an IP Survei...
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So you've got some HD voice-capable phones and you want to make the move from G.711 narrowband into wide world of wideband. How will that affect your network? How do HD voice phones "talk" to other HD voice phones in your organization, other organizations, and the PSTN/POTS?
The three keywords here are bandwidth, transcoding, and interconnection. And you really only need to worry about one of the three.
Bandwidth
If you are currently using G.711 to carry VoIP traffic, the codec ...
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Audiocodes products cannot be returned to VoIP Supply. We recommend that you purchase an Audiocodes extended support package for troubleshooting problems as they arrive. You can choose from a DVS package (9x5xNBD) or an ACTS package (24x7x4). With an extended support package, Audiocodes will assist you in troubleshooting your once working gateway.
If you need help setting up and configuring your Audiocodes gateway for the first time, you can purchase a remote implementation package from Audiocodes throu...
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Getting into VoIP doesn't have to be difficult and time consuming. At least not with Deploy by VoIP Supply.
Through Deploy everything from site assessments, cabling, device configuration, installation and testing can be handle by our experienced team. This makes Deploy the fastest and easiest way to turn-up VoIP at your office.
Take advantage of VoIP Supply's nationwide network of licensed and certified technicians today and leave the burden of assessing your situation, selecting the proper solu...
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What are Cookies?
Cookies are short pieces of data that are sent to your computer when you visit a website. On later visits, this data is then returned to that website. Cookies allow us to recognize you automatically whenever you visit our site so that we can personalize your experience and provide you with better service. We also use cookies (and similar browser data, such as Flash cookies) for fraud prevention and o...
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If your product has stopped working outside of 30 days and inside of one year , here is how you proceed based on the manufacturer of the product: Adtran : All Adtran products are Refer Direct which means that customers have to contact Adtran at 888-423-8726 for all defective items. Algo : In the unlikely event your Algo product should develop a problem, please contact Algo Technical Support first . The Algo team may be able to help resolve the problem over the phone, thus saving the expen...
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Essential Video Conferencing Hardware and Equipment As remote work and virtual collaboration are the norm, having the right video conferencing setup is crucial. Whether outfitting a personal workspace or equipping a large conference room, find out what you need for effective meetings here! VoIP Supply has everything you need to create a productive video conferencing experience. 1. Cameras High-quality video is a must for any virtual meeting. PTZ (Pan-Tilt-Zoom) cameras offer flex...
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Desktop Versus Room Video Conferencing
The Company-Wide Deployment
Welcome to the Video Conferencing VERSUS. Today we are discussing the choice between a Desktop and a Conference Room system deployment for your organization.
So you want to deploy Video Conferencing in your company and you have been tasked with choosing whether to buy a system for your conference room, a personal system for each user, or both. If you are feeling overwhelmed, you can rest assured that we will help you to ful...
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Why Work With VoIP Supply? Of course, it’s understandable that you’d have this question. We ask our partners the same thing about them. That’s why our team came together to create this list. We hope it answers your questions, but if not, feel free to give us a call. We’d love to spend more time explaining "Why VoIP Supply?" 12 Reasons to Buy From VoIP Supply! (Because 10 Wasn't Enough) 1. We, The People Everyone at VoIP Supply is passionate about w...
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VoIP Supply Technical Support Services Offering both Free and Paid tech support options
We offer a variety of VoIP technical support services before and after making your investment in VoIP technology.
Did you know that VoIP Supply offers FREE technical support to our customers? Our technical support engineers can help you design the right solution while you are working with your account manager and you can also submit support tickets online anytime. Most of our technical suppo...
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Ease into your Deployment!
You probably wear a lot of different hats within your company so, don't you have more important things to do than assembling and programming your VoIP System?
Each component in a VoIP System needs its own programming and fine-tuning. Save your valuable time by having the experts at VoIP Supply configure your components for you so that they are truly plug-and-play.
Pre-Label your VoIP Box and Program your IP PBX with Ease
VoIP Supply can make your roll...
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Featured Products Featured Products Audiocodes RXV100-B05 + RX-PANEL Bundle $2,175.24 Add to Cart Poly VVX 250 4-Line PoE IP Phone 89B62AA#AC3 $138.00 Add to Cart Fanvil W626W Ruggedized Wi-Fi Phone Black $214.00 Add to Cart JABRA EVOLVE3 75 UC, Link390c, Black,WLC Chrg $388.00 Add to Cart ...
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With an On-Site Phone System, the Customization is Endless! When you have all your phone system hardware located on-site in your office, you have the freedom to customize different aspects as you wish. You also have the ability to get rid of your old telephone lines and use SIP trunks for your phone service. SIP Trunking is Simply Telephone Lines Through Your Internet. SIP Trunks are a techy way of saying internet phone lines. You are basically able to get rid of those clunky telephone lines run...
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Get the right equipment configured to your exact specifications
Have one of our trained VoIP technology experts help select the right device for your service. Allow us to custom configure your devices to your specification as well as have return equipment “Refreshed” for use again with these product and configuration services from VoIP Fulfillment.
Device Selection Consultation
Product Provisioning
Product Testing / Repair / Reconditioning
RMA Product Refresh / Inventory Buy...
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VoIP Supply is North America's largest VoIP equipment provider, delivering valuable solutions for more than 135,000 customers worldwide since 2002. With over 2,500 products, 20,000 square feet of office space, and over 35 passionate employees, we provide the most comprehensive VoIP solutions to meet your needs. Learn about our top brands and register to resell brands such as Sangoma , Grandstream , HP/Poly , Fanvil , and Yealink ! Why Purchase From VoIP Supply? Robus Product C...
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Why VoIP Fulfillment by VoIP Supply? The team behind VoIP Fulfillment by VoIP Supply has been providing provisioning and fulfillment to VoIP Service Providers since the industry's beginning. Many of our past and current customers were pioneers in residential and hosted VoIP back in the early 2000 era. By taking advantage of the services that we have to offer and the expertise we have in-house, these customers have been able to focus on the sales and marketing aspect of their business rathe...
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Why Broadvoice?
Full featured and value prized with geo-redundant network for seamless calling International unlimited calling plans to 72 countries Cloud hosted VoIP & SIP Trunking with tight QoS delivery via SDWan
Broadvoice Communicator now includes a beta version of video calling! This feature is perfect for small team communication, allowing group chats to move to v...
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Get the right equipment configured to your exact specifications
Have one of our trained VoIP technology experts help select the right device for your service. Allow us to custom configure your devices to your specification as well as have return equipment “Refreshed” for use again with these product and configuration services from VoIP Fulfillment.
Device Selection Consultation
Product Provisioning
Product Testing / Repair / Reconditioning
RMA Product Refresh / Inventory Buy...
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Featured Product - Valcom VIP-120A SIP Ceiling Speaker
Key Benefits
One-way communication
PoE - No local power required
High-efficiency 8'' Speakers
Durable electrostatic powder coat finish on metal surfaces
Output level 103 db/1 Meter
Line output supports Valcom amplified speakers
Access to Valcom VIP 120A Datasheet
Overview
The VIP-120A one-way IP Ceiling Speaker enables voice a...
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Featured Product - Advanced Network Devices IPSCM Ceiling Speaker
Key Benefits
8'' Speaker
Drop in replacement for a standard 2'x2' ceiling tile
Full multicast and broadcast support
Optional two channels of both contact closure and contact sensing
PoE Power = 10W
Access to the IPSCM Datasheet
Overview
The ANETD IPSCM is an 8in IP speaker embedded into a white 2-foot by 2-foot frame so it can be dro...
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Don’t have your own marketing team? No problem! Utilize VoIP Supply’s dedicated marketing team as your extension to keep your customers engaged at all times. We are here to help you succeed regardless how small or big your business is.
With our comprehensive marketing resources, you are able to turn your small business into big players. Check out the resources available for you to take advantage of:
Call our VoIP experts at 1-800-398-8647 or email voipexperts@voips...
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About SENTRY by SYSTM - a revolutionary new VoIP security platform
Designed by the experts at SYSTM to protect any on-premise, SIP-enabled PBX, SENTRY provides carrier-grade security technologies, delivered in a simple, fully automated appliance.
Why SENTRY?
Plug and Play installation
Automatic Updates
Maintenance Free
Instant Protection
Protects any PBX
Lifetime Warranty
Key Features
Flood Watch &ndas...
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How to Upgrade your 3CX
If you have questions on how to migrate your data, backup and/or restore items, upgrading versions, licensing and any DNS or "Cannot reach activation server" issues, you may need to upgrade.
If you try to reactivate the current installation for any reason, reactivation will fail. If you do not upgrade, and you make any changes to the hardware or to the public IP, the PBX will revert to free mode after this date. YOU MUST UPGRADE ASAP!
Upgrade ...
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Featured Product - Polycom VVX 250
Key Features
4 Line Keys, 4 Soft Keys
2.8" Color LCD Screen
In Call Keys: Call Transfer & Hold
HD Audio, 1 USB Port, & 2x Gig-E Ports
Access to Polycom VVX 401 Datasheet
Access to the VVX401 User Guide
Overview
The Polycom VVX 250 is the color phone for SoHo (sm...
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What is PDMS?
PDMS is designed to allow enterprise customers to centrally manage all their Polycom audio devices from a single Cloud portal, including desk phones, conference units, and more.
This service is totally free of charge for our certified Polycom partners and is currently available. Contact our VoIP experts at 1-800-398-8647 to get your PDMS launched today!
PDMS Benefits
Simplify audio device management
Create consistent experience
...
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Telinta: A Full Portfolio of Hosted White Label Solutions for VoIP Service Providers and Resellers
Founded in 2002, Telinta offers a secure and reliable cloud-based Softswitch and Billing platform. Their full portfolio of hosted white label solutions is highly customizable for VoIP service providers and resellers offering Hosted PBX, Business and Residential VoIP, Mobile solutions, and more. Telinta offers unique auto-provisioning profiles, enabling VoIP service providers to easily deplo...
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Ease into your Deployment!
You probably wear a lot of different hats within your company so, don't you have more important things to do than assembling and programming your VoIP System?
Each component in a VoIP System needs its own programming and fine-tuning. Save your valuable time by having the experts at VoIP Supply configure your components for you so that they are truly plug-and-play.
Pre-Label your VoIP Box and Program your IP PBX with Ease
VoIP Supply can make your roll...
-
What is GDMS?
Grandstream Device Management System (GDMS) provides a centralized interface for enterprises, service providers, channel partners and multi-site businesses to configure, provision, manage, monitor and troubleshoot large deployments of Grandstream endpoints in batches by site, group or model.
Supported Grandstream devices include the SP820, GXV3300, GVC3210, GRP2600 Series, DECT Series, HT800, GXP2100, and more!
This service is now available! Click here ...
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About BCM One
BCM One provides comprehensive, managed technology solutions to help businesses streamline their network to make communications, collaboration and connectivity simple and cost-effective. Business networks are complex by nature. Add in multiple locations and vendors, different ways of working, and evolving technology needs and the infrastructure can quickly get out of control. Without proper transparency, oversight, and expertise, companies end up relying on insufficient le...
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Get the Right Equipment Configured to Your Exact Specifications Let our skilled VoIP technology experts assist you in choosing the perfect device for your needs. Benefit from our customized configuration services, tailored to your specifications. We also offer equipment " refresh " services, ensuring that returned devices can be used again effectively. Experience the comprehensive product and configuration services provided by VoIP Fulfillment. Device Selection Consultation ...
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