Switching From Your Old Phone System to a New VoIP System

April 26, 2016 by Jeff Quinn

Are you interested in making the move to a new VoIP phone system? Do you want to get rid of those clunky old telephone lines running in and out of your building? There is no time like the present!

 

Save Money and Increase Workplace Efficiency with VoIP

 

Change within a business can be met with some resistance from fellow employees and co-workers. Current VoIP providers understand that and have created very easy to use interfaces for customers. Not only does the user experience a seamless transition over from the old phone system, but the installer or IT personnel of the office will also.

Features of a VoIP System are endless web collaboration

One great feature of switching to a VoIP phone system, is that you don’t have to do it all at once, you have the option to switch portions of your phone system to VoIP.. You can then have a real trial period with VoIP to see if it’s the right choice for you.

Interested in other reasons to switch to VoIP, check out the article 7 Reasons to Switch to VoIP Service.

With a VoIP System you have choices

When switching to VoIP you have the options of two types of systems, On-Site or Hosted.

One of the main differences between the two options is that with an On-Site phone system you will need someone or a team dedicated to taking care of your VoIP phone system. All the hardware needed will be in the building with the employees. The Hosted system option allows the business to focus on their expertise while someone is taking care of any necessary issues off-site.

Interested in learning more of the Key Features of Hosted and On-Site Phone Systems?

When The Power Goes Out, Does The VoIP Network Stay Up?

April 22, 2016 by Ying-Hui Chen

A common question we often hear from our customers is whether the VoIP network stays up when the power is down. My quick answer is no, unless you have another backup plan. But don’t panic! As long as you are well-prepared, your VoIP phones can be as reliable as landlines.

Acting like the heart of VoIP phones, VoIP network is no doubt an indispensable element for making VoIP calls. Here’s a list of solutions that will help tackle the power outage issue.

 

Solution 1: Prepare softphones on Battery-Powered Devices

The world has gone mobile. Most of our laptops, cell phones, and tablets run on their battery power. VoIP phones on those mobile devices will still work fine without AC power when you experience power outage.

 

Solution 2: Get The Backup Power Supplies (UPS) Ready For All The Required Elements

POWERMake sure you have backup power supplies to support your VoIP network when the power is out. The required elements of a VoIP network that need a power supply include LAN switches, routers, firewalls, and other connection devices. With the proper backup power supplies, you will stay connected to the Internet even during a power outage. Usually these two backup plans are sufficient enough to avoid a VoIP network interruption. However, if your internet service provider experiences a power outage, then none of your VoIP phones will work, even with the additional power supply. In this situation, you can only make calls using a standard landline.

 

Solution 3: Keep Your Landline Service Available

landlineCalls can still be placed over landline when the power is down. Landlines pull power through phone lines so they can work without extra electricity.

What is your solution for the VoIP network when the power goes out? Do you have more questions waiting for answers? Please utilize the comment box below or give us a call today at 1-800-398-8647 or email at [email protected] We will be excited to hear what you have to share!

Elastix with the Renegade- A Powerful Solution

If you are interested in a powerful solution for your business read on for a great option. If you landed on this page by accident as you browsed through the endless pages of the Internet, then you are in luck, and this just might be a match made in heaven- by VoIP Supply that is. elastix

The Renegade, VoIP Supply’s line of fully scalable IP PBX Appliances, was released in 2015 and has been designed in three different models: mini, 1U, and 3U chassis, to complement the needs of any user. The Renegade is a full featured IP PBX that integrates well with many open source platforms, one of them being Elastix– a free Asterisk-based PBX platform.

Elastix is free to operate and update, has no recurring licensing fees and allows for unlimited users. Combining the Renegade with Elastix offers many benefits to the end user, some of which include call features, advanced reporting, and an easy to navigate web-based interface (GUI). Features of Elastix include email, instant messaging, fax, and video conferencing.

The Elastix open source PBX platform can be combined with all three Renegade appliances, each meeting different needs depending on the size of the business.

Check out all three options below to find the best solution for your needs. As always, if you have any questions, or are interested to find out more about the Renegade or anything VoIP, feel free to give us a call at 1-800-398-VoIP.

 

Renegade mini with Elastix | Renegade 1U with Elastix | RenegadePBX Pro with Elastix

renegate mini          1u      pro

How Does A VoIP Telephone System Work?

April 21, 2016 by Ying-Hui Chen

phoneAs we all know, VoIP is one of the hottest topics in the telecom industry that has changed the way people think about communications. You may have already heard a lot of benefits that VoIP can bring to your business; however jumping into the VoIP trend without much knowledge about it is not a wise move.

Understanding how VoIP systems work can help you fully utilize this new technology to your own advantage. Now, let’s take a glance at the VoIP telephone systems.

 

How VoIP Telephone Systems Work

Basically, a VoIP system converts the analog audio signals (your voice) into digital data that can be understood by the VoIP devices and transmitted over the Internet Protocol (IP) network to the other end of the call. Because the calls are generated through the Internet, VoIP system perceives long distance calls the same as local calls (do I hear cost savings? No pun intended).

phone2There’s more than one way to make VoIP calls. With the required VoIP hardware and VoIP system, you can make VoIP calls to landlines, cell phones, computer, or other applications. Our Bundled Solutions and Refurbished VoIP hardware gives you the best deal to save money on your VoIP system and hardware.

 

How A VoIP System Can Help Your Business

Your business can save money and enhance productivity from the flexibility that VoIP brings. VoIP users are paying for the Internet service rather than landline service; therefore, most customers experience lower monthly bills. Also, with VoIP systems, long distance calls are as cheap as local calls and communications from office, home, or even on the road with Internet service becomes easier than ever before.

Unified Communications further take VoIP system to the next level, collaborating a variety of communication medias such as video conference and instant message, increasing work efficiency.

 

Which Is The Best VoIP Solution?

There are two types of VoIP solutions available: On-premise and Hosted. The best solution varies depending on your business requirements such as the number of concurrent calls, number of phone users, existing system, company size, and more. The chart below will give you some insight about the two types of VoIP solutions:
hosted-and-onsite-system
 

5 Reasons to Choose the CloudSpan MarketPlace

Note: This blog is co-written by Mary Cheney and Ying-Hui (Evy) Chen

cloudspan
The choice to switch over to a VoIP solution or just to a new provider can be a time consuming and frustrating process, if you are not a VoIP expert. That being said, we wanted to put a short list of reasons we think you will benefit from joining our CloudSpan Marketplace.

REASON #1: LET OUR VOIP EXPERTS DO THE WORK

CloudSpan Marketplace is a well-known, trusted one-stop-shop for various VoIP Cloud service providers. Our VoIP solution specialists are highly trained by multiple VoIP Cloud Service providers to winnow down the best solution for you regardless of your budgets.

REASON #2: MULTIPLE PROVIDERS AVAILABLE

Partnering with the most trusted VoIP Cloud Service providers that share our core values and customer satisfaction, we are able to present you with numerous proposals and guide you towards the ideal solution.

REASON#3: SAVE MONEY. SAVE TIME.

On average, our VoIP solution specialists can save you up to 23% off your monthly bill. With the CloudSpan Marketplace, you save not only the money on your phone bill but also the time you put in to search for a perfect VoIP Cloud service provider.

REASON #4: NO CONTRACTS NEEDED

Leveraging our relationship with our providers, our CloudSpan customers will not need to sign any contracts. Our money-back guarantee ensures you that we will choose the best solution for your businesses needs.

REASON #5: TRUSTED PLACE TO SHOP

We are one of the WNY’s Most Admired Companies, finalists for the 2016 Buffalo Niagara Business Ethics Award (BNBEA) as well as the first Certified B Corporation in Western New York.

VoIP Supply’s mission is to deliver complete VoIP solutions through a dedication to providing remarkable customer experiences and building long-lasting relationships with all parties. Our customers trust us to do the right thing for them at all times.

Our VoIP experts are here to help. If you have any questions, please contact us today at 1-800-398-VoIP or use the form below to request a FREE consultation today:


Changing The Ringtone on Your Polycom VVX 400 Series Phone

One easy way to break the “cookie-cutter” office vibe at work is to change up the ringtone on your desk phone. If you are using a VVX 400 series polycom, follow these quick steps to personalize your workspace!

From the home screen, select Settings, then select Basic, followed by Ring Type.

*If there are multiple lines configured on your desk phone, you must select what line you would like to apply the ringtone to.

Once you are on the Ring Type screen, you can then use the Up and Down arrow keys to choose your ringtone! Simply press play to sample the ringtones when making your choice!

Lastly, in case you are wondering, the default ringtone for the Polycom VVX 400 series is Low Trill.
vvx series ringtone

How To Program GXP2200 Expansion Module

April 20, 2016 by Ying-Hui Chen

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: Does Jabra Pro 920 Work With Polycom VVX300? Today, we have more new real questions and answers from VoIP users just like you.

 

How To Program GXP2200 Expansion ModuleEXPANSION MODULE

Q: Could you offer me some examples or instructions on how to program Expansion Module for GXP2200?

A: Once the Expansion Module is connected to the phone, it can be configured via the phone’s web interface. Here is some documentation covering that process: GXP 2200 Ext User Manual

Note: The Grandstream GXP 2200 EXT is the expansion module that has 40 additional display lines and can be used with the GXP2140 and the GXV 3240 VoIP Phones. Learn more here.

 

STAY TUNED

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591

More from: Q & A Ying-Hui Chen Q&A

Refresh Products: Refurbished and Rocking

April 19, 2016 by Youleidy Vega

Are you considering deploying VoIP in  your home or business, but are apprehensive about going through with it because of the cost of VoIP hardware? Or perhaps you are an existing VoIP customer looking to replace or update your current VoIP equipment? If so, look no further than VoIP Supply’s Refresh product line.

Refresh is VoIP Supply’s line of refurbished equipment that undergoes a detailed 10-step process by our dedicated Refresh team members to assure that all Refresh products are good as new.

TEN STEP REFRESH PROCESS

  1.  Visual Inspection
  2. Deal on Arrival
  3. Settings Cleared
  4. Firmware Upgraded
  5. Components Replaced
  6. Product Cleaning
  7. Final Inspection
  8. Product Repackaged
  9. Product Reboxed
  10. Ready for Sale

After the 10-step reconditioning process, Refresh products offer a cost-effective solution for customers looking to enjoy all the benefits of VoIP hardware, at a discounted price.

Check out some of our best selling Refresh products:

polycom vvx410The Polycom VVX 410 is a 12-line IP Phone with a rich feature set. It offers a 3.5 color LCD display and dual Gigabit ports with Power over Ethernet (PoE). The VVX 410 is perfect for knowledge workers and office staff with the ability to easily integrate with third party UC environments and applications.

 

 

polycom 550Another Refresh top pick is the Polycom IP 550. This is a 4-line IP Phone with Power over Ethernet (PoE), an integrated XHTML  micro-browser, which allows users to enjoy web-based applications, and a busy lamp field (BLF).

 

 

spa504gIf you prefer Cisco IP Phones, take a look at the Cisco SPA504G. This 4-line, feature-rich phone has been tested for broad interoperability with top VoIP providers. Features include wideband audio, dual switch, Ethernet ports, and a monochrome backlit display for ease of use.

 

 

SPA303gThe Cisco SPA303G is also a great Refresh pick. It is a 3-line VoIP phone ideal for basic IP needs, suitable for common areas and kitchens. The SPA303G features dual switched Ethernet ports, a speakerphone, call hold, caller ID and conferencing abilities.

Six Month Warranty That Covers Mechanical Failures and Defects

VoIP Supply offers an extensive line of Refresh products, from phones, to switches and gateways, as well as IP cameras. We guarantee that our refurbished products provide value and reliability at an affordable price, thus all Refresh products come with a standard six month warranty that covers mechanical failures and defects. So, when looking for refurbished VoIP products you can trust, don’t second guess it, VoIP Supply has you covered with Refresh: Refurbished and Rocking!

REFRESH

The Panasonic KX-TGP600 Cordless DECT Phone Solution

panasonic-banner-2016-01-18.jpg.pagespeed.ce.de7FrgAmo2
If you are looking for an entry level model that provides both comprehensive features and simplicity of routing calls over the Internet, the Panasonic TGP600 Cordless DECT Phone Solution is just what you need.

 

High Quality, Wideband Voice Services and Noise Reduction

panasonic tgp600The TGP 600 includes a base station unit and a top of the line SIP cordless handset (with charging station). It gives  you a complete SIP solution at a very reasonable price. Equipped with high quality, wideband voice service and noise cancellation, the TGP600 ensures users a seamless and superior communication experience.

 

Expendable With Up To Eight Panasonic Cordless and Desktop DECT Phones

Worried about adding more SIP lines in the future? Not a problem! The TGP600 is expandable with up to eight Panasonic phones. You can mix and match any Panasonic Cordless and Desktop DECT phones in any combination you want to meet your business needs, significantly reducing the costs of additional wiring.

 

That’s Not All…TGP600

The Panasonic TGP600 also provides a variety of user-friendly features to meet your special requirements. Here are just some of the great features you can expect from the TGP600:

  • Capacity of up to 8 concurrent calls
  • Phone book of up to 500 contacts
  • 1.8 inch, 65,000 color TFT display
  • Nearly 200 hours of standby and up to 11 hours of talk time
  • 3 way calling

 

Where Can I Find It?

The Panasonic TGP600 Cordless DECT phone system is currently on backorder but you can preorder your phones at VoIP Supply online store today! The estimated ship date is May, 27th, 2016.

If you would like more information about the Panasonic TGP600, please contact us today at 1-800-398-VoIP or email at [email protected]. Our VoIP experts will be happy to assist you with any question you may have.

Is VoIP Really Less Expensive?

April 18, 2016 by Youleidy Vega

VoIP, or Voice Over Internet Protocol, has been steadily replacing traditional communications since 2004. VoIP is where calls are made through the internet versus using analog phone lines to route the calls. It is similar to the way Skype makes video calls, or the way Facebook allows you to make calls through its Messenger Application.

Since making calls through the internet is less expensive and users can enjoy many enterprise level features through VoIP, analog lines are being replaced by hosted or on premise VoIP solutions across many residential and business settings.

There are major differences between an On-Premise solution and a Hosted VoIP Solution, and their initial costs are very different, but overall they both can offer cost savings ranging from 50% to 70% in the long run. The amount of savings is different on a case by case basis, but 99.99% of customers witness a decrease in their phone expenses after switching to VoIP.

Let’s first sum up why VoIP is a less expensive option over a traditional phone system:

  1.  VoIP takes advantage of the existing technology businesses already have, the Internet. In contrast, traditional telephone systems require that the business be wired with telephone lines. The customer would then incur the installation expense of the telephone company through their monthly bill. If a business is already equipped with a traditional phone system, chances are that the monthly bill is higher than what you would pay a VoIP provider.
  2. VoIP allows for users to call anywhere, even internationally, for way less than a regular telephone call. Users can make international calls at local rates because when you dial an international call, VoIP technology initiates the call within that country so that the call is made “locally” and you are paying their local rate.
  3. VoIP is also a less expensive option because the quality of a VoIP call does not surpass the quality of a call through a regular telephone line. Since VoIP calls are sent through the Internet connection, if the internet connection is poor, it will in turn hinder the call quality. That being said, there are thousands of businesses and large corporations that use VoIP as their main telephony solution and it has proven to be an effective method of communication.

Now that we’ve discussed why VoIP is a better option, let’s get into the two types of VoIP solutions that are available.

On-Premise VoIP

An On-Premise VoIP solution is where you have all the phone system hardware required to run VoIP right on your site (Servers, switches, phones.) Having access to your equipment provides ease of scalability and migration and offers great flexibility when it comes to adding lines and routing calls. When selecting this option, it is best and recommended to have someone who has a working knowledge in VoIP.

The main thing about switching to an on site VoIP solution is that the startup costs are significantly higher than a hosted solution. With this option you must purchase the hardware. The system would also need to be maintained periodically, so although a dedicated IT person isn’t necessary after the initial installation, it is recommended, especially if you are planning on making continuous changes to the system.

One of the benefits of an on site solution is that the hardware is yours to keep and can be great investment for your business. Equipment can range anywhere from the low hundreds all the way up to six figures depending on the size of the deployment. Moreover, an on site solution comes with low monthly rate, allowing you to save money on your communications that can utilize to improve another aspect of your business.cloudspan

Let Our VoIP Solutions Specialists pair you with the best VoIP Solution. Please submit the form below if you are interested:

Hosted VoIP Solution

A Hosted VoIP solution is where everything is taken care of for you off premise “in the cloud” by a third party company. You pay the Cloud System Provider a monthly fee for using their VoIP services, but the upfront expense of buying the equipment is eliminated. You simply house your phones and any maintenance or upgrade is taken care of by the provider.

For both Hosted and On-premise solutions, you do not have to purchase VoIP phones, per say, you are able to keep your existing infrastructure and use adapters to give service to your existing analog phones. You can find a small adapter for $40. If you choose to purchase IP phones, they range anywhere from $50 to $700 for high end models.

Deciding on an On-Premise or Hosted solution is a decision that calls for careful consideration because 1. An On-Prem solution requires an upfront expense, and 2. Hosted seats for a Hosted solution run around $20 a seat. For large businesses or enterprises, paying $20 a seat for a Hosted solution may not be cost-effective, so here an On-Prem solution makes more sense. However, for small-medium-business (SMB’s), a Hosted solution could be a great fit because they may not have the initial capital necessary to purchase hardware for an On-site solution, but they can afford to pay a low monthly fee for the number of seats that they need.

So there you have it, VoIP is an amazing technology that is cheaper than regular landlines and that many individuals and businesses have already began to take advantage of. VoIP telephony is highly customizable and offers many features.

The benefits of a VoIP system are endless and the cost savings are real. VoIP can be implemented on many different settings and platforms. To find out more about the benefits of VoIP when implemented in a school system check out 5 Benefits of VoIP Phone Systems in Schools.

Feel free to give our Solution Experts a call at 1-800-398-VoIP if you are wanting to find out more about how you can save money by using a VoIP system. The cost savings vary on a case by case basis, so give us a call and we can personalize your situation and let you know how much you can save!

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