Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.Ā
Q: Is there a way to set up my Yealink SIP T58A phone with my headset so that when a call comes in I can get a beep tone notification from the headset?
A: Yes, you will need to follow these steps to update the ringer device for your headset:
Log into your web UI
Select the āFeaturesā tab
Select Audio on the left-side menu
Under āRinger Device for Headsetā, select āUse Headset & Speakerā
Click āConfirmā
Stay Tuned
Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591
Are you using an SBC to protect your phone system? One question we hear from our customers frequently is āIs an SBC necessary?ā āWhat if I have firewalls already?ā In this monthās Patton webinar, we explained in detail why an SBC is needed and how to take advantage of Pattonās latest Mini eSBC SN500. If you missed our webinar, donāt miss out on this quick webinar recap!
You may think having a firewall is enough to protect your communication system; the fact is, firewalls are not optimized for VoIP systems and there are shortfalls. Overall, firewalls:
Are not optimized for data traffic
Donāt have enough performance for small voice packets
Donāt support and recognize SIP and RTP traffic
Donāt prevent eavesdropping
Donāt protect you from hackers who commit tool fraud by hijacking a device and placing unauthorized long-distance calls.
On the other hand, an eSBC can defend against:
Toll fraud
Back-to-back user agent
Advanced call routing security
Denial of service
Trusted peer – whitelist
SIP packet flooding prevention
Eavesdropping – encryption (TLS/SRTP)
Truly converged voice and data security
Now letās look at how Pattonās latest solution, SN500, can do for your business:
Pattonās SN500 Mini eSBC Overview
Pattonās SN500 is the smallest eSBC in the world! This little device can handle 4 to 30 simultaneous calls (ideal for SOHO). It is built to strengthen communication security, normalization, call status monitoring, and more!
Key features:
Smallest form factor
Up to 30 simultaneous calls
Back-to-back user agent
Call quality monitoring through Patton Cloud
SIP Related benefits include:
Security
Normalization
Call status and quality monitoring
Zero-touch provisioning
Why Pattonās SN500?
Simplifies VoIP deployments
Increases SIP service quality
Reduces installation time
Higher customer satisfaction and better customer retention
More control over service for ITSP
Better tools for technical support
Call one of our VoIP consultants today at 1-800-398-8647 to learn more details!
Are you interested in increasing your 3CX revenue? Are you struggling to increase your sales? Donāt miss out on our 3CX webinar this month in which we talked about the 7 key selling points of the 3CX solutions! Hereās a recap:
Snom also joined us to talk about their latest VoIP products including the D7xx series IP Phones, the C520 and C620 conference phones, the M100 Series DECT phones and more. Click here to download Snomās presentation slides!
#1 Unbeatable Price
Slash your customers bills by up to 80% per year
No per user charges: add unlimited extensions
Zero Add On Charges
Choose your own SIP Trunk- control your call costs
Licenses start from FREE!
#2 Open Platform for extra control
Choose & Control your own phone numbers.
Choose your own SIP Trunk and save.
Choose your own cloud provider.
Choose your own hardware.
Choose On-Premise or Cloud.
#3 Easy to Deploy
Deploy in Cloud with PBX Express on Google, Amazon or Azure.
Install On-Premise on Mini PC, Raspberry Pi or virtualize.
Linux or Windows.
PnP guides for supported phones & SIP Trunks.
#4 Easy to Manage
Easily add & manage extensions.
Phone configuration and firmwares are tested by 3CX.
3CX can manage bundled OS.
Automatically deploy upgrades and updates.
#5 A Full Remote Working SolutionĀ
Android and iOS apps
Connect from anywhere from your webclient!
Integrated messaging & live chat
Browser based video conferencing for all users
All at no extra charge
#6 Advanced Customer Experience
Call Queues, IVR
Advanced Call Reporting
Integration with leading CRM apps
Website Live Chat & Talk
Inbuilt Contact Center
#7 Tried and Trusted
250,000 installations
10,000 partners
Leading customers including Wilson Sporting Goods, Mitsubishi, American Express, MIT and Subaru of America
Supported globally by 3CX 24/5 and from 10 offices worldwide
Ready to learn more? Visit our website or simply give us a call at 1-800-398-8647 to get more insights!
This holiday season stock up on the business phones youāve been thinking about all year and get them while they are in stock!Ā
We currently have the following refurbished models in stock:
Polycom VVX 400
The Polycom VVX 400 offers an easy to use sleek and elegant interface that boasts a 3.5 LCD color display. It is a good pick for the professional user such as office staff and receptionists who uses Unified Communications applications since the VVX 400 can easily integrate with third-party productivity applications.
Quick Top Features of the VVX 400:
12 Line appearances
Polycom HD Voice
3.5″ (320×240) Backlit Color LCD
Dual 10/100 RJ45 Ports
RJ9 headset port
Built-in auto sensing IEEE 802.3 af Power over Ethernet
Another great option in stock this holiday season is the Polycom VVX 501. This IP phone features Gigabit support with 10/100/1000 PoE Ethernet ports. The VVX 501 looks very similar to the VVX 400 above, but this model has a much more shinier design and features a captive 3.5 inch color touchscreen display.
Quick Top Features of the VVX 501:
12 Line appearances
Polycom HD Voice
3.5″ (320×240) Color Touchscreen display
Dual 10/100/1000 RJ45 Ports
RJ9 headset port
Built-in auto sensing IEEE 802.3 af Power over Ethernet
The Trio 8800 Conference Phone is more than just a conference phone. It is a smart hub that allows users to see and share video through the addition of the Polycom Trio™ Visual+ and either a USB fixed web camera or the Polycom EagleEye MSR 12x optical PTZ camera. This flexibility makes it a device for users who want to take group collaboration to the next level, but are not able to make the full investment just yet.
By getting the Trio 8800, users can enjoy the vast voice conferencing features of the Trip 8800 and expand down the line to a full collaboration system as their business needs change without losing the initial investment.
The Trio 8800 as a conference alone offers a 20-foot range great for small to medium conference rooms. It features Polycomās HD Voice and noise cancelling technology so that you are heard in every call.
Quick Top Features of the Trio 8800:
Built-in Wi-Fi
MicrosoftĀ® Lync™ Server 2010 Compatible
FTP/TFTP/HTTP/HTTPS Server-Based Central Provisioning
These three models are only a few models from our Refresh catalog. Check out our full catalog here. All the Refresh products come with a full 1-year warranty for peace of mind. If you want to learn more about our Refresh line or have questions about a specific model reach out to us at 1-800-398-8647.
Are you looking for an opportunity to grow your business? Consider joining Sangomaās partner program with a wide range of VoIP product portfolios! In this monthsā Sangoma webinar, we looked at the 4 main tiers of Sangoma resellers and explained the new features in Sangomaās partner portal. Hereās a quick recap:
Silver Partner (Revenue commitment of $20,000 USD MSRP)
Gold Partner (Revenue commitment of $120,00 USD MSRP)
Silver or Gold Partner Silver Partners – receive additional discounts when deals are registered and puts you in a competitive position when against other partners
Gold Partners – receive even bigger discounts than Silver partners
As more physical conference rooms transformed into web meeting rooms, we are seeing tremendous growth in headset and webcam markets.Ā
In this monthās Grandstream webinar, we are excited to introduce Grandstreamās new video conferencing solutions that help businesses adapt to the new world! We looked at how communication needs changed for several major industries including education, health care, call center and more. Hereās an overview:
The New Trends – What each industry is looking for
Business & Remote Workers:
Noise-canceling headsets
Webcams with HD quality video
External webcams (more secure)
Mounting flexibility
Headset & Webcam bundles for remote workers
Education
Tools for busy home environments
Bundles: headsets + webcams +Chromebook
Colleges – Virtual classes popular pre-COVID
Health Care
Telehealth market expected to grow 700% by the end of 2025
Doctors and nurses need to maximize the experience
Devices for virtual visits from home
Bundles for hospitals, doctors’ offices, specialty medical firms
Grandstream Headsets
GUV 3050 Bluetooth Headset: Wireless headset with HD audio and noise cancelling. The GUV 3050 comes with adjustable headbands and 12-hour talk time for all-day use!
GUV3000 & GUV3005 Headsets: These two are 2.0 USB headsets with HD audio and noise cancelling. Both headsets have in-line controls for quick setting adjustments
Grandstream Web Cameras and Video Conferencing Devices
GUV3100 Web Camera: A full HD 1080P personal webcam that supports USB 2.0 connection for plug-and-play setup. It is compatible with all major third-party platforms, apps and softphones.
GUV3212 Conferencing Device: A simple device that works perfectly with IPVideoTalk Meetings. It provides full HD video up to 1080p, built-in dual microphones with 3-meter pickup range, echo cancellation, background noise suppression, and more advanced features!
Stay on top of the VoIP trends with VoIP Supply! Visit our website or give us a call at 1-800-398-8647 to learn more about the Grandstream products.
Fanvilās IP Phones are known for their flexibility. Most new Fanvil phones come with flexible DDS programmable keys that enable users to customize their phones to the way they desire. Todayās we are going to walk you through the easy steps of setting up your DDS keys. In this blog post, we will take Fanvilās X7 as an example. Letās get started:
How to Set Up Fanvilās DDS Keys on Fanvilās X7 IP Phones
1.Access to web-function key-soft key
2.On this tab, you would see 4 soft keys defined by default and displayed in one interface. To set up more soft keys:
On āSoftkey Modeā option, select āMoreā.
Now you can set up over 4 keys. Ex: 6 keys, first 3 keys would be some soft function keys. The fourth key would be More.
Press āMoreā, the phone would switch to another 2 keys and more keys.
3.You may define the exit key on the right or left side, based on your habit.
4.From here, you may change the screen setting
5.With the selected screen, you may also set up keys position, you can also change soft function keys to the left or right side of the phone screen.
Thatās it! Do you want to learn more about Fanvilās IP phones? Visit our web pages or give one of our VoIP experts a call today at 1-800-398-8647!
You may have noticed that the name āsoftphonesā has become a popular VoIP buzzword lately. What is a softphone? Why use a softphone? What are the differences between a softphone and a deskphone? Letās get all your questions answered in this article!Ā
A softphone is basically a software-based VoIP phone that you can use on your mobile phone or personal computer (PC). It is especially a convenient option for remote workers off-site.
Hereās a quick comparison chart to show you the differences between a softphone and a deskphone:
Softphone
Deskphone
Cost
A softphone is usually available at no additional cost to users with a service plan.
Varies depends on the service provider and plan.
Versatility
Users can install the softphone on almost any device with an Internet connection
Users directly use the physical deskphone.
Quality
Varies depends on the service provider.
Deskphones generally have better voice quality. It is reliable with dedicated hardware.
Portability
Users get access to the same phone features through any devices remotely. A softphone is available anywhere with an Internet connection.
Users carry the physical phone with them to utilize the phone features.
Which one is for me? Softphone or Deskphone?
Softphones are great options for employees working from home or on the road as they are 100% portable and versatile; however, some departments such as tech support or emergency response units may prefer to use deskphones with dedicated hardware for optimized voice quality and work efficiency.
Most businesses adopt both softphones and deskphones to connect onsite and offsite employees. What do you think? Which one would you prefer for your business?
Grandstreamās IPVideoTalk is one of the most popular video conferencing solutions available at VoIP Supply. Recently, Grandstream added more advanced features including the polling ability. Letās check out what these are all about!
Polling
Polling is an effective way to interact with your participants in a virtual meeting. Grandstreamās IPVideoTalk now allows the host to start a polling at any time during the meeting! You are able to
do polling by real names or anonymously
Schedule multiple rounds of polling before the meeting and select one of them during the meeting
Video the polling results in real-time and share the results to all attendees during the meeting
Slack Plug-in
Users can now create IPVideoTalk instant meetings, schedule meetings, and join meetings through Slack! Your Slack administrator needs to find the IPVideoTalk plug-in on Slack and install it first and all the users under the Slack Workspace can start an IPVideoTalk session with the command ā/ipvtā
Share Video
WebRTC clients can now use the Share Video function by simply clicking the āShare Desktopās Videosā button in the popup window. This mode is specially adapted to video mode to ensure smooth video.
Note: Select the āWhole Screenā button in the popup window of the browser and play the video on the desktop. Or the user can share the video through applications directly.
Set Focus Video/Speaker Video
Set a specific participant as focus video layout or speaker video layout on the participants list. Here are the steps:
On the participantās list, select a specific participant
Click the button following the participant
Click āSet as focus videoā / āSet as speaker videoā to set the video layout.
Before the year ends check off ābuying office phonesā off your list with VoIP Supplyās Refresh (like-new) devices. We have the best deals around when it comes to quality used phones fromĀ top IP phones manufacturers.Ā
The Polycom Trio is the conference phone for large conference rooms offering incredible audio technology with full duplex. The Trio 8800 features noise reduction so that background noise is pretty much non-existent. Pair that with echo cancellation and calls are clear from every angle.
Whatās better? The Trio 8800 allows you to collaborate with colleagues around the world using audio video content or a combination thereof.
Other great refurbished options if you are looking for an IP phone are the VVX 311 and the VVX 501. Both phones offer superb audio technology with HD Audio and noise cancellation, but they have differences designed to meet the needs of different users.
The VVX 311 is a 6-line IP phone with a simple all black design and an easy to use interface. It has a 3.2 inch backlit grayscale display and is the ideal phone for the call center employee or cubicle worker in mind.
Poly VVX 311 Specifications:
3.2 in Backlit 8-level Grayscale graphical LCD (208 x 104) resolution
Voicemail support *
WebKit-based browser
Adjustable base height
6 lines (programmable line keys)
Shared call/bridged line appearance
Busy Lamp Field (BLF)
Flexible line appearance (1 or more line keys can be assigned for each line extension)
Dedicated RJ-9 headset port
Hearing aid compatibility to ITU-T P.370 and TIA 504A standards
Compliant with ADA Section 508 Subpart B 1194.23 (all)
Hearing aid compatible (HAC) handset for magnetic coupling to hearing aids
The VVX 501 adds 6 lines with support for up to 12-SIP lines. It has a color touchscreen interface and four soft keys that can be customized to the features you use the most such as transfer, call park or conference call. The VVX 501 is great for the professional office worker who requires more advanced features from their phone.
All of the refurbished models above come with a full 1-year warranty as part of our Refresh promise. We want our customers to have the peace of mind of knowing that if anything happens to their like-new device after purchase they are covered! So what are you waiting for?
Check out our Refresh (like-new) catalog here and become another satisfied customer today!
