Why Doesn’t My SNOM 710 Phone Ring

March 23, 2016 by Ying-Hui Chen

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In the previous Mom’s calling Q&A series, we have discussed: How to extended connection to a remote site. Today, we have more new real questions and answers from VoIP users just like you.

WHY DOESN’T SNOM 710 PHONE RING WHEN SOMEONE CALLS?

Q: I have a Snom 710 phone on my desk at work and it will not ring when someone calls me. I have to look at my computer screen to realize that I have missed another call. How can I solve this problem?

A: There could be many things causing a phone not to ring. Please check to make sure the phone is registered to the phone system first, then check both your phone and phone system to make sure it is not on “do not disturb” (DND) mode.

STAY TUNED

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591

First Look: TPA65 Wireless DECT Desk Phone: Revolutionizing Wireless VoIP

March 22, 2016 by Youleidy Vega

Are you an innovative thinker who appreciates avant-garde ideas? If you answered yes, then we think the TPA65 will be your cup of tea.

At first glance, it looks like a typical desk phone, but what you don’t realize is that it is a DECT phone that is compatible with the KX-TGP600 smart IP wireless phone system. What does this mean? It means that the TPA65 DECT phone offers the same perks as a desk phone but without cords! It can be wirelessly connected by means of the KX-TGP600, allowing for an easier installation process and flexible use of space.

KX-TGP600 KX-TPA65

What else does the KX-TPA65 Wireless Desk Phone have to offer?

1.8” color LCD with backlight
3-color LED indicator
HD wideband audio (G.722)
Phonebook holding up to 500 addresses
Full Duplex Speaker Phone
Noise Reduction
Wideband Audio
DECT Encryption
Integrated Headset Jac
Optional Wall Mounting

And don’t forget,

Easy Installation without wired LAN

The TPA65 is a great solution for users looking to have the professional look of a desk phone and its features, with the added bonus of wireless connectivity. You can place the TPA65 anywhere in a room without being restricted by telephony cords.

To find out more about the TPA65 or to chat with us for any other VoIP need, please don’t hesitate to call us at 1-800-398-VoIP, and our VoIP Solutions Specialists would be glad to assist.

First Look: RenegadePBX Pro Now Available at VoIP Supply

March 21, 2016 by Elizabeth Krohn

With the recent release of the RenegadePBX mini, and the RenegadePBX 1U, VoIP Supply has finally completed its PBX family with their release of their RenegadePBX Pro model.

The RenegadePBX Pro is a 3U sized PBX that has been built to accommodate the needs of enterprise class businesses; a void that VoIP Supply has seen a large demand to fill.

An open-source PBX, the RenegadePBX Pro by VoIP Supply features a robust base configuration and has the ability to host either 3CX, Elastix, AsteriskNOW, FreePBX, Ezuce Uniteme/SIPXCom, as well as Digium’s Switchvox platform- allowing any business to utilize the software of their choice that will better suit their company’s needs or legacy system.

RenegadePBX Pro Features and Configuration

VoIP Supply stands behind the quality of the RenegadePBX Pro and has featured the following technology that makes this solution stand out among its competitors:

Intel i5-3550 LGA 1155 CPU
500GB SATA hard drive
4GB DDR3 RAM (Upgradeable to 16GB)
400W power supply
4PCI slots, three PCI Express slots (One 1x PCI-E, One 4x PCI-E, One 16x PCI-E)
Video Out (HDMI, DVI, VGA), mouse and keyboard ports
6USB Ports
Dual GbE ports
On board audio
300 extensions/ 100 concurrent calls (varies on configured specifications and system usage)
Pre-configured with FreePBX (Asterisk 11 or 13)

We want to hear from you! Tell us your thoughts about the RenegadePBX Pro below or contact us today at 1-800-398-8647 to find out more about the Renegade PBX Family.

VoIP Supply is Finalist for the 2016 Buffalo Niagara Business Ethics Award (BNBEA)

by Mary Cheney

VoIP Supply is excited to announce that we are finalists for the 2016 Buffalo Niagara Business Ethics Award (BNBEA).

This award is presented by the Buffalo Niagara Business Ethics Association. The Crystal Award will be presented to one finalist in each business size categories on May 12th of 2016.

Each entry goes through a multi-round judging process. Some of the areas we are judged on are executive commitment to ethics, our internal ethics program and employee buy-in, identification of past ethical challenges and how they were resolved and ethical commitment to workplace, customers, and community.

We are completely honored to be finalists and are looking forward to the event in May. Thank you to the Buffalo Niagara Business Ethics Association for this amazing opportunity.

Please stay tuned for the results!

VoIP Supply is nominated as one of The Best Places to Work in WNY 2016

March 18, 2016 by Mary Cheney

We are proud to announce that we have once again been nominated as one of The Best Places to Work in WNY 2016. The award is sponsored by Buffalo Business First and Quantum Market Research.

There were 150 companies that applied for the awards this year and 85 of them were nominated to be finalists! This year our employees had to rank us on maintaining high standards of accountability, creating exceptional customer experience, cultivating a great company culture and having core values that are supported by both management and stakeholders.

“The reason this nomination means so much to us is because we were nominated by our employees,” said Paula Griffo, President & CFO of VoIP Supply. “We really take pride in knowing that they love what they do and the company.”

Here’s what one of our employees had to say:

“I have enjoyed working here for just over 5 years at this point. We have an excellent culture and work environment. It’s challenging, however everyone is pulling in the same direction making it fun to reach the goals we set and celebrate!”

A huge thanks to Buffalo Business First and Quantum Research for this opportunity. We’d also like to thank all of our amazing employees who are the most passionate, hardworking group people, we are lucky to have all of you on our team!

Why Choose the RenegadePBX for your Business Phone System

March 17, 2016 by Jeff Quinn

When it comes to choosing a business phone system, there are a few key requirements that move to the top of the list for me.

Customizability
Ease of Setup
Open Source availability

RenegadePBX appliances can be custom tailored to your needs

Since the RenegadePBX appliances are manufactured by VoIP Supply in the United States, we have the capability to make quick adjustments when necessary.. We also understand that the ability to have choices really can impact the functionality of your PBX. Some of the customizations we offer are:

Telephony Card Configuration – select the brand of card and the type/amount of ports you need
Software Platform – we can upload any unified communications platform you would like to the appliance before shipment
Provisioning – We can fully setup and provision your PBX appliance to be ready to go upon arrival

Our Provisioning Lab helps you with Setup

Once you’re able to make all the necessary adjustments and add-ons you may need for your appliance, the setup will be your next big hurdle. We are willing to take as much of that off your plate as possible.

With our provisioning lab, we have the ability to setup and configure your business phone system prior to it leaving any of our warehouses. We will work with you and your VoIP service provider to make sure things are pointed in the correct direction for full compatibility.

We can offer you VoIP Service as well

The CloudSpan MarketPlace by VoIP Supply where our experts will pair you with the right service provider. Within the CloudSpan MarketPlace our solutions experts have access to multiple different VoIP providers allowing them to tailor your VoIP service needs.

We are here to help after you purchase

Should you have issues with your RenegadePBX appliance we are able to offer our technical support team here at VoIP Supply. We are just a phone call or an email away to help get you to a solution.

Contact us today!

Contact one of our VoIP Solution Experts today at 1-800-398-VoIP or [email protected]. They will be able to get you setup with the perfect RenegadePBX configuration for your business.

VoIP Supply Announces the Addition of a West Coast Warehouse and Provisioning Site in Las Vegas

by Mary Cheney

grand-opening VoIP Supply LLC. North America’s leading provider of VoIP solutions is excited to announce the addition of a West Coast warehouse and provisioning site, located in Las Vegas, Nevada.

Since 2005, VoIP Supply has been successfully completing VoIP fulfillment for clients directly through our warehouse location in Buffalo, NY. Over the years VoIP Supply has added, and expanded on our provisioning and fulfillment capabilities to meet our customer’s needs and stay ahead of changes in technology. With such high demand, Ben Sayers, Founder and CEO of VoIP Supply knew it was time to expand and grow.

“We understand the value this location will bring to our current and future fulfillment partners,” Says Ben Sayers, Founder and CEO of VoIP Supply. “With this addition, we will be able to increase services such as fulfillment, provisioning, PBX configuration and much more.”

Along with fulfillment and provisioning services, VoIP Supply aims to increase the awareness and presence of their Reclaim program. Our Reclaim program is a superb outlet for selling off used and excess VoIP equipment and receiving fair market value.

If you are interested in more information about our fulfillment, provisioning or Reclaim services contact us at 1-800-398-8647 or visit our website at https://www.voipsupply.com

ABOUT VOIP SUPPLY FULFILLMENT

The team behind VoIP Fulfillment by VoIP Supply has been providing provisioning and fulfillment to VoIP Service Providers since the industry’s beginning.

Many of our past and current customers were pioneers in residential and hosted VoIP back in the early 2000 era. By taking advantage of the services that we have to offer and the expertise we have in-house, these customers have been able to focus on the sales and marketing aspect of their business rather than trying to get pallets and boxes shipped in and out of their offices.

Our services have continued to evolve and improve over time, leveraging current technologies and passing along the access and efficiency to our customers.

ABOUT VOIP RECLAIM

VoIP Supply’s Reclaim equipment buyback program is your outlet for selling off your used and excess VoIP equipment.

With Reclaim you can submit your equipment for sale to VoIP Supply and receive fair market value for it allowing you to “reclaim” a portion of your original investment.

ABOUT VOIP SUPPLY

VoIP Supply, LLC (www.voipsupply.com) is your trusted source for everything VoIP; from our large selection of name-brand hardware to our CloudSpan Marketplace. VoIP Supply provides you with a fully staffed inbound call center with licensed, certified and highly trained VoIP experts that can help you with any problem you might have. Whether you are a home user, business, reseller or service provider, VoIP Supply has the products, experience and expertise to make your deployment a success.

VoIP Supply is a three-time Inc. 500/5000 honoree, listed by Business First as one of WNY’s Most Admired Companies, as well as being consistently ranked one of Western New York’s Best Places to Work. VoIP Supply is also the first Certified B Corporation in Western New York.

Our dedicated Solution Specialists are here to help, so call us today at 1-800-398-VoIP or visit our website at www.voipsupply.com

VoIP Supply Celebrated 14th Anniversary

March 16, 2016 by Ying-Hui Chen

VoIP Supply celebrated its 14th anniversary on March 14th, 2016. Focused on providing remarkable customer experiences and building a long-lasting relationships with employees, customers, partners and our community, VoIP Supply’s mission is to achieve these goals while promoting and executing on social and entrepreneurial sustainability initiatives.

“VoIP Supply was established in 2002 and it’s been an awesome journey over the 14 years,” said Ben Sayers, Founder and CEO of VoIP Supply. “This year, we will continue to deliver outstanding VoIP solutions to a worldwide marketplace and realize VoIP Supply’s mission and vision.”

VoIP Supply is the Recipient of Digium’s 2016 Pinnacle Partner Award

March 15, 2016 by Mary Cheney

We are proud to announce we are the recipients of Digium’s 2016 Pinnacle Partner Award for Direct Marketing Partner of the Year.

digium logo “This is the 4th time that we have been the recipient of this award and we couldn’t be happier,” said Ben Sayers, Founder and CEO of VoIP Supply. “We are honored to be recognized for our partnership with Digium and will continue our commitment to offer our customers value-added Digium solutions.”
These awards are presented to outstanding distributors, resellers, agents (US) and direct marketing partners in North America, Europe, Middle East, Africa, Asia Pacific, Australia/ New Zealand, and Latin America. They are presented annually to Digium’s leading partners who have excelled in developing and growing their partnership with Digium and driving customer success for either premise solutions or cloud-based Switchvox Business Communications Solutions or Asterisk Custom Communications Solutions.

As a Digium partner, we are certified to sell Digium’s Unified Communications (UC) and VoIP solutions, IP phones, gateways, telephony cards, Asterisk® support, and Switchvox appliances.

About Digium

Digium®, Inc., the Asterisk® Company, created and is the innovative force behind Asterisk, the most widely used open source telephony software.

Since its founding in 1999 by Mark Spencer, Digium has become the open source alternative to proprietary communication providers, with offerings that cost as much as 80 percent less. Digium offers Asterisk software free to the open source community and offers Switchvox, Digium’s Unified Communications solution to power a broad family of products for small, medium and large businesses.

The company’s product line includes a wide range of telephony hardware and software to enable resellers and customers to implement turnkey VoIP systems or to design their own custom communications solutions. At Digium, we are changing the way businesses communicate.

More from: Announcements Mary Cheney digium

How to Extend Connection to A Remote Site

March 10, 2016 by Ying-Hui Chen

Our tech support team at VoIP Supply offers great pre and post-sales support plus provisioning, consultations, configuration, and installation help.

We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone. Here is a new real question and answer from VoIP users like you.

HOW TO EXTEND CONNECTION TO A REMOTE SITE

Q: I have a remote site that has a network but is not connected to the internet. The site is an island 12 miles from shore. I have a wireless network that connects the remote island to shore. What I need is something that I can extend a POTS telephone line across the wireless network to the island, as we have need for telephone out there. We do not have access to the internet. Is it possible to build a system that can do this?

A: We can extend that connection with two Grandstream ATAs and Peer to Peer HandyTone Scenario (Extend Analog Lines Using the HandyTone 503 without SIP Server).

Grandstream HT502 ATA

The Grandstream HT502 is based on the SIP 2.0 standard and features 2 FXS ports, dual 10M/100Mbps Ethernet ports with integrated high performance NAT router, port status and message waiting LED, and a base stand for vertical positioning. Learn more here.

Grandstream HT503

Grandstream HT503 is a hybrid Analog Telephone Adapter and VoIP Router featuring both an FXS (analog telephone) port and an FXO (PSTN) Port so you can have backup lifeline support using the PSTN in the case of a power outage. It also integrates 2 10/100 RJ45 ports with an integrated high performance NAT router. Learn more here.