Star2Star Earned the 2018 Excellence Award!

December 5, 2018 by Ying-Hui Chen

November 28, 2018 – Star2Star Communications, a leading VoIP service provider for voice, video, fax, instant messaging and presence management, announced that TMC has named their Full Spectrum system as a recipient of the 2018 INTERNET TELEPHONY Excellence Award presented by INTERNET TELEPHONY magazine.

The Full Spectrum solution is designed to deliver exceptional VoIP services and end-to-end Unified Communications features. This solution delivers multiple deployment options, built-in business continuity and an advanced suite of features. Businesses are able to choose the best system to fit and customize for their unique needs.

“Here at Star2Star, we prioritize the quality and reliability in our systems over all else. This is why we are able to guarantee 99.999% uptime and provide the industry’s most flexible communications system,” said Michelle Accardi, President and Chief Revenue Officer at Star2Star.

Congratulations Star2Star! We are honored to partner with an innovative service provider that demonstrates outstanding quality solutions for our customers!

New Microsoft Teams (Skype for Business) Updates: Improved Manageability and Automation

December 4, 2018 by Ying-Hui Chen

Microsoft has been improving and adding more features to support users as they collaborate within Teams. Recently, Microsoft announced two new improved features: Microsoft Teams Admin Roles and Lifecycle Automation. Let’s check out what these are all about:

New Microsoft Teams (Skype for Business) Administrator Roles

Microsoft Teams Admin Roles are designed to support team members performing different roles and require different types of information and tools. Four new Team admin roles have been added, including:

Teams Service Administrator: Have access to all the controls available in the Microsoft Teams and Skype for Business admin center and their corresponding PowerShell equivalents.
Teams Communication Administrator: Manage meetings and calling functionality in Microsoft Teams.
Teams Communications Support Engineering: Have access to advanced call analytics tools.
Teams Communications Support Specialist: Have access to basic call analytics tools.

PowerShell cmdlets are available for all the roles and most of these can be found in the Skype for Business PowerShell module and some of them control share settings that are also used by Skype for Business.

How To Assign Microsoft Teams Roles

Users can be assigned any of these Teams admin roles through the Azure Admin Portal. Not sure what admin roles are available? Click here to see all roles.

Simply find the user profile in the Azure Active Directory
Click on “Directory Role” from the left navigation.
Next, click “Add Role” and select the Teams admin role you want to assign.

New Microsoft (Skype for Business) Teams Lifecycle Automation

Another cool feature that’s been added to the Teams is the automation. This new function helps users streamline the process of creating and customizing teams, saving them more time while enabling a familiar experience. With the new Microsoft Graph APIs, you can now automate:

Provisioning of large groups of Teams
Creating teams and channels
Deployment of apps in team and channels

Want to learn more? Click here to check out more details.

Join VoIP Supply and Sangoma Technology at an E-Cycling Event!

December 3, 2018 by Ying-Hui Chen

VoIP Supply and Sangoma Technologies are partnering with Entercom Communications and Sunking for an e-cycling event on Saturday, December 15th from 9 am to 12 pm at Eastern Hills Mall! With the environment in mind, the companies are partnering together to offer the WNY community a day to recycle their electronics.

We are also working together to provide your business with a free consultation and the opportunity to reclaim a portion of your original investment! Before you scrap, see if you can reclaim a portion of your original investment with VoIP Supply’s Reclaim program!

“How our company impacts the environment has always been something VoIP Supply is conscious of. We are hoping this local event will not only help drive that important message to other businesses but get them to also adopt programs like this.” – Paula Griffo, CFO and President of VoIP Supply.

If we are unable to buy back your phone(s), VoIP Supply and Sangoma will still offer you a free consultation and help you outfit your office with a brand new phone system! If we can’t buy them back and your business still wants to upgrade, then stop by and see us at the e-scrap event.

*Certain models of phone are in higher demand and there is no guarantee we will be able to buy back your old phones.

How to Pair Polycom VoxBox Speakerphone with Multiple Bluetooth Devices

by Ying-Hui Chen

Are you a busy multi-tasker just like many other Polycom VoxBox users? If yes, then you will love Polycom’s VoxBox conferencing speakerphone!

The VoxBox allows you to pair with up to 10 devices and connect with up to 2 devices at the same time, making it a perfect conferencing speakerphone for huddle spaces and anywhere you travel. Today we are going to show you how to pair your VoxBox with multiple Bluetooth devices. Let’s get to it!

How to Pair My Bluetooth Devices with the VoxBox Speakerphone

The pairing process is fairly simple, just following the steps:

Turn on your VoxBox
Press and hold the Bluetooth button until the status indicator flashes blue. Now you are in the “Pairing Mode”.
On the device you want to pair with, select “Polycom VoxBox” from your Bluetooth pairing list.
Repeat the same process for other devices you’d like to pair with

You are all set! Note that, although you can pair with up to 10 devices, the speakerphone can only transmit audio for one device at a time. If you want to switch to a certain device, just make sure you disconnect the VoxBox from other devices under Bluetooth settings.

Have you tried Polycom’s VoxBox? What was your experience? Share with us! If you’re interested in learning more about the Polycom VoxBox, visit our product page here!

How to Secure your Grandstream GXP21XX Series (Webinar Recap)

November 30, 2018 by Ying-Hui Chen

VoIP Security is one of the hottest topics in the VoIP world! Especially with more and more cyber attacks happening almost every second around the world, it’s extremely important to know how to protect your communication system. Let’s recap quickly what we have covered in the Grandstream GXP2100 Series Security webinar this week! Download our webinar slides here to learn more.

What did we touch on during the Grandstream GXP2100 Series Security Webinar?

Grandstream GXP2100 Series product portfolio – high end, mid-range, and basic
System Security – signed firmware image
Network Security – media access control & Secure remote connection
Data Protection – secure web access, secure provisioning, secure access to the directory
Security VoIP Services – encrypted signaling & media, ghost calls protection, dial plan manipulation
Device Control – keypad menu control, peripheral control

Grandstream GXP2100 Series Security Q&A Session

Question 1: Firmware is constantly coming out. What is the firmware that is suggested to get all of these security settings capable?

Answer: The live demo today in the webinar is the beta version. But everything you see in the demo is available on the official firmware version. The latest firmware version has them all.

Question 2: I did an update to a site with 107 GXP21XX phones and when it asked for password change, I changed it but then it locked me out of the phone. It would ask for a password change every time and I couldn’t get around it.

Answer: This is not related to phone bugs, it can be related to your browser. Sometimes you changed the password and the browser still has the old information. I suggest you clear the browser cache or try using a different web browser.

For more information, visit Grandstream’s product page or contact Tom Uhteg at 1-716-531-4265 or at [email protected]

How Spectralink Versity Series Solves Enterprises’ Mobility Challenges (Webinar Recap)

November 29, 2018 by Ying-Hui Chen

Do you have customers searching for a wireless VoIP solution? Spectralink and VoIP Supply co-hosted an insightful webinar this week to talk about Spectralink’s latest innovation: the Versity Series enterprise smartphone!

During the webinar, we discussed the main challenges customers are facing and how the Spectralink Versity can help them solve issues and become more efficient. Click here to download our presentation slides and check out the Q&A session below to learn more!

Spectralink Veristy Series Webinar Q&A

Q1: How much is Versity?

Answer: There are 4 models and they range from MSRP $1,200 to $2,050.

Q2: What call servers do we support?

Answer: All of the large call servers – Cisco, Avaya, Mitel, and we are looking to add more. All certified call servers are updated on www.spectralink.com

Q3: What WiFi networks has Versity been Spectralink VIEW certified?

Answer: Versity will work on most enterprise-grade Wi-Fi networks, but we certify networks on behalf of our customers and list them on our support site. Certifications have been completed for Cisco and Aruba APs but please check the VIEW list on our support list for specific AP models and firmware versions.

Q4: Does the call drop when moving from Wi-Fi to cellular or vice versa?

Answer: Likely yes, this is a function of what network the call server is in and how quickly a connection to the new network and path back to the call server can be established.

Q5: Which cellular carriers are supported with Versity LTE?

Answer: Versity will have certifications from PTCRB and GCF which should allow customers to get SIM cards from their mobile operator of choice to use in Versity.

To learn more about Spectralink products, visit our website or contact Darren Hartman at 716-531-4315 or [email protected]

What VoIP Hardware is Compatible with My VoIP Service Provider?

by Ying-Hui Chen

You have finally made up your mind about which VoIP service provider you’d like to work with. The next big question is – what VoIP hardware options do you have?

Chances are, your provider only supports certain VoIP hardware on the market but not all of them. Therefore, it’s important to look carefully before you make your hardware decision to ensure that you have smooth communications without any hiccups! Let our VoIP experts make it easy for you:

Free Download The Guide to VoIP Service Provider Compatibility!

Since we have received many VoIP service and hardware compatibility questions, our team went ahead and created a new VoIP service provider compatibility guide for your convenience!

In this education guide, you will learn about:

What VoIP phones and networking equipment is compatible with your VoIP service provider
Our top VoIP hardware brands: Yealink, Sangoma, Digium, VTech, and more!
How to shop compatible VoIP hardware

Free download now to make a wise decision!

What is the Default Admin Password for the VTech VSP600 DECT Base Station?

by Ying-Hui Chen

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: How do I configure a large number of Yealink phones? Today, we have more new questions and answers from VoIP users just like you.

What is the Default Password for the VTech VSP600 DECT SIP Base?

Q: What is my default admin password for my VSP600 DECT base? Where do I change the password?

A: For a new VSP600 base, your default admin password should be “admin”. To change the admin password:

Go into your WebUI and find the “Security” tab from the menu on the left.
Enter your old password (the default is “admin” if you have never changed it before)
Enter and re-enter a new password. Note that the password is case sensitive.
Click “Save”

STAY TUNED

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591

Give the gift of Refresh this holiday season with VoIP Supply’s refurbished IP phones

November 27, 2018 by Youleidy Vega

This holiday season, stock up on the best deals you’ll find on used IP phones. VoIP Supply’s Refresh line has lots of options that you can offer to your customers who are looking for quality second-hand options that are fairly priced.

Check out our featured phones for this holiday season:

Yealink SIP-T46G (Refresh)

The Yealink T46G is for customers looking for an executive phone for busy professionals. A high-resolution TFT color display, HD Voice and Gigabit Ethernet are just some of the key features of the T46G. This phone supports an EHS headset and also has a USB port for flexibility on device connectivity.

6 Line Appearances
Dual-port Gigabit Ethernet
Yealink Optima HD Voice Supported
Up to 6 SIP accounts
Full-duplex hands-free speakerphone
Supports Yealink EXP40 expansion module
RJ9 Headset Port
4.3″ 480 x 272 TFT color screen
Wall mountable

Polycom VVX 500 (Refresh)

The Polycom VVX 500 is for the customer who wants a high-end device that can be used in any business, from small to large enterprises. The VVX 500 features a touch-screen display that reacts to hand gestures. Two USB ports make it easy for you to connect devices and even use the phone’s display as a digital photo frame or as an extension to your desktop.

3.5-in TFT LCD display at QVGA (320×240 pixel) resolution, 4:3 aspect ratio
Gesture-based, multitouch-capable, capacitive touchscreen
Streaming media video playback
Screensaver and digital picture frame mode
On-screen virtual keyboard
Voicemail and video mail support
Dual USB ports (2.0 compliant) for media and storage applications
Polycom HD Voice technology delivers life-like voice quality for each audio path-handset, the hands-free speakerphone
Dedicated RJ9 Headset Port
Dual 10/100/1000 Ethernet port with PoE Support

Polycom VVX 310 (Refresh)

The Polycom VVX 310 is the IP phone for call centers or for areas where employees do not need all the bells and whistles. The VVX 310 has a grayscale backlit display and Gigabit ports. Users can connect a headset via an RJ9 port as well as connect their phones to their workplace applications such as calendars and Instant Messaging (IM) applications so that the notifications display on the phone’s screen.

6 Line appearances
Polycom HD Voice
208×104 Backlit 8 Level Grayscale graphical LCD
Dual Gigabit RJ45 Ports
RJ9 headset port
Built-in auto sensing IEEE 802.3 of Power over Ethernet
Optional 48V DC power supply (not included)

The holidays don’t have to be all about new! Give your customers the option of buying from our refurbished line and they’ll appreciate you for giving them more for their bucks!

Top 4 VoIP Add-Ons to Boost your Video Conferencing

November 20, 2018 by Ying-Hui Chen

Video conferencing is one of the fastest growing sectors in telecommunication. As video conferencing solutions become more affordable, almost every business is taking advantage of it in search of increasing productivity, reducing travel costs and more benefits.

While you may be saving by using a softphone, with just a little small investment, you can look more professional and have wonderful video conferencing experiences! Here are the top 4 add-ons to get you started:

#1 Video Phone

Instead of using your computer for the video conferencing, it’s easier to just have a device that works and feels like a regular phone! It makes your business look more professional and it gives you all you need in one device for video conferencing, including speakerphone, integrated or built-in camera, etc.

Grandstream GXV3275 IP Multimedia Phone is one of our favorite video phones at VoIP Supply. The GXV3275 is equipped with 6 SIP accounts, integrated wi-fi, built-in web browser, a tiltable CMOS camera, and HD audio/voice, giving you crystal-clear communication experience!

If your business requires a little more lines, check out Yealink’s T58V smart media phone that provides up to 16 VoIP accounts and up to 5-way video/audio mixed conferencing. This device provides an enriched HD audio and video calling experience for business professionals like you. The T58V also comes with a 7-inch touchscreen, built-in Bluetooth and WiFi.

See more video phones >>

#2 VoIP Headset

Having a VoIP headset makes a big difference! You will be able to communicate without any distractions. Almost all softphone headsets offer noise-cancellation feature now. Best of all, we are offering free shipping on ALL headsets and headset accessories!

Plantronics Blackwire C520 is the best-seller in CS family for nearly a decade. It is not only very comfortable for all-day wearing but also very easy to manage and control remotely. Maximum mobility, one-touch controls, energy efficient power management, simple plug-and-talk installation — the CS540 does it all!

Jabra Pro 920 Wireless Headset is another great option for professionals who love hands-free communications. Jabra SafeTone protects your hearing by cutting off loud noises and securing safe average sound levels. Simply connect this simple and intuitive headset to your softphone, you are ready to roll in a video conferencing meeting on the road!

See more VoIP headsets >>

#3 Web Camera

With less than $60, you can get a pretty decent webcam and enjoy the life-like video quality! If you are using Skype or Skype for Business (Microsoft Teams), be sure to check out:

The Logitech C525, a USB webcam that records in 720p HD and allows you to upload the video recording to social media platforms such as Facebook, Twitter, and Youtube with just one simple click!

FREETALK Talk 7140 is another unbeatable webcam deal that provides best-in-class video performance. Our customers love how compact and lightweight it is to carry with wherever you go. This webcam is also Skype-certified!

See more webcams >>

#4 VoIP Conference Speakerphone

A portable conference speakerphone is a must-have for remote workers. Make on-the-go calling a breeze with versatile speakerphones such as:

The Polycom VoxBox Speakerphone comes with 4 microphones and 10-foot (3-meters) microphone range! The compact design with Bluetooth wireless pairing and USB connectivity make it the best choice for frequent travelers who need to host conference calls on the go.

Also check out one of our most popular conference speakerphone, Yamaha’s YVC-200. This device is equipped with easy connectability and professional-quality audio. The YVC-200 features a headphone plug for private listening and contains a rechargeable battery that allows complete portability for up to 10 hours!

See more conference speakerphones >>

There you have it! Are you ready to host a professional video conferencing call? Share your experience with us!

Star2Star Earned the 2018 Excellence Award!

New Microsoft Teams (Skype for Business) Updates: Improved Manageability and Automation

New Microsoft Teams (Skype for Business) Administrator Roles

How To Assign Microsoft Teams Roles

New Microsoft (Skype for Business) Teams Lifecycle Automation

Join VoIP Supply and Sangoma Technology at an E-Cycling Event!

How to Pair Polycom VoxBox Speakerphone with Multiple Bluetooth Devices

How to Pair My Bluetooth Devices with the VoxBox Speakerphone

How to Secure your Grandstream GXP21XX Series (Webinar Recap)

What did we touch on during the Grandstream GXP2100 Series Security Webinar?

Grandstream GXP2100 Series Security Q&A Session

How Spectralink Versity Series Solves Enterprises’ Mobility Challenges (Webinar Recap)

Spectralink Veristy Series Webinar Q&A

What VoIP Hardware is Compatible with My VoIP Service Provider?

Free Download The Guide to VoIP Service Provider Compatibility!

What is the Default Admin Password for the VTech VSP600 DECT Base Station?

What is the Default Password for the VTech VSP600 DECT SIP Base?

STAY TUNED

Give the gift of Refresh this holiday season with VoIP Supply’s refurbished IP phones

Yealink SIP-T46G (Refresh)

Polycom VVX 500 (Refresh)

Polycom VVX 310 (Refresh)

Top 4 VoIP Add-Ons to Boost your Video Conferencing

#1 Video Phone

#2 VoIP Headset

#3 Web Camera

#4 VoIP Conference Speakerphone

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