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Frequently Asked Questions - VoIP Calls
Question 1: Do I need a computer to make/receive VoIP calls?
Answer:
The answer depends on whether or not you will be using a softphone with your VoIP integration. VoIP does not require any computer to make/receive phone calls (only ATA devices or IP phones). If softphones are used instead of physical phones or ATA devices, then computers are needed.
Question 2: Can I surf the web during VoIP calls?
Answer:
Yes, VoIP allows web sur...
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Building an Efficient Call Center Within Your Budget Has Never Been Easier! You can build a call center with the advanced features you need, no matter how big or small your business is! To run a call center, you must evaluate your call volumes first to determine the needs of call routing, number of lines, and other features such as call recording, etc. Typically, a PBX with the automatic call distribution feature will be required to assign calls to specific agents based on the pre-set rules. A de...
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VoIP adapters are simple devices. But that doesn’t mean that selecting one is.
Here are four easy steps for you follow in order to select the right VoIP adapter.
How many telephones do you need to connect?
The number of telephones that you need to connect to your VoIP adapter will determine the number of FXS ports you will need. If you want to connect telephone you will need a VoIP adapter with one FXS port. If you want to connect two home phones, you will need ...
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Frequently Asked Questions
We suggest perusing our FAQ page for anyone seeking to find common information on VoIP Technology. If you are looking for information that you cannot find on this page, please feel free to contact us at 1-800-398-8647.
Basic VoIP
1. What is VoIP?
2. What are the advantages of VoIP over analog PSTN lines?
3. What type of service and equipment are needed for VoIP deployment?
4. ...
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Privacy Statement Introduction Sangoma Technologies Corporation and its subsidiaries, also referred to as “Sangoma,” “we,” “us,” or “our”, take your privacy very seriously and are committed to providing you with a positive experience on Sangoma websites (or subdomains), including but not limited to www.freepbx.org , www.asterisk.org , www.sangoma.com , portal.sangoma.com, magento.smge.net , www.voipinnovations.com , www.e4strategies.com (individually, a “Website�...
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Your VoIP gateway can be simple
Or it can be a complex nightmare…
You're a smart person. You want to avoid the tossing, turning and sleepless nights that a VoIP gateway can cause.
But how do you avoid a complex nightmare?
Simple. You start by educating yourself about VoIP gateways. Exactly what the information below well help you do.
So read on and avoid turning your VoIP gateway into a nightmare.
What is a VoIP gateway?
A VoIP gateway is a piece o...
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1. What is a VoIP Adapter?
2. FXS and FXO Ports
3. How does a VoIP Adapter Work?
4. VoIP Protocols
5. Voice Codecs
6. The Types of VoIP Adapters
7. Features of a VoIP Adapter
VoIP adapters are simple devices - But they are critical for residential VoIP service. That's why it's important to understand VoIP adapters before you purchase one.
What's the best way for you to do that? Why it's to learn more about VoIP adapters!
Hop...
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Before selecting a
VoIP headset
it's important to learn more about them. One of the best ways to learn about any product is to learn and understand from others who have gone through the same process.
What follows is a FAQ on
VoIP headsets
that addresses the major concerns from customers like you that have been documents over the last few years. Please read on…
Will I like the headband or over the ear style?
This is a user specific preferenc...
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What is a VoIP Phone and How Does it Work? If you want the best VoIP calling experience, it's not just about your VoIP service—your VoIP phone plays a crucial role, too. Let's explore what a VoIP phone is, how it works, and the major components that make up this essential device. What Is a VoIP Phone? A VoIP phone is a telephone equipped with IP (Internet Protocol) technology that works with VoIP services or systems to make and receive calls. Unlike traditional phones, which...
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Don't let buzz words and technology acronyms get in your way. Selecting phones for your VoIP calling needs can be fast and easy.
All you have to do is follow these 9 straight forward steps.
Step One
- What phone system or VoIP service provider are you currently using?
What good is an IP phone if it is not compatible with the phone system or service provider that you are using? With the advent of open source phone systems, SIP and BYOD service providers it's ea...
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You assist the people at VoIP Supply every day. Now it’s our turn to assist you. With VoIP Supply’s Gov Assist program, municipalities, government agencies/institutions, and military are provided a high-touch, in-depth and expedited experience. That’s why VoIP Supply has been the leading destination for government-affiliated entities looking to purchase VoIP equipment and complete systems since 2002. Shop By Federal Compliance Here! We a...
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A mind is a terrible thing to waste. So too is your time and money. That’s why VoIP Supply has designed the Edu Assist program. With VoIP Supply’s Edu Assist program you get the service, support, and expertise that have saved hundreds of educational institutions and systems both time and money when deploying Voice over IP. Shop By Federal Compliance Here! We are GSA Certifed and here are some of the brands we are certified for! Cisco Patton Ruckus W...
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Learn All About Open Source PBX! Open source PBX systems offer flexible, cost-effective solutions for managing communication networks. These systems allow businesses to customize their phone systems with features like voicemail, call routing, and conferencing. Get Answers to Questions Like: What is Open Source PBX? How Do I find Open Source PBX devices or services? What features are available via Open Source PBX? How can Open Source PBX help my business? More Resou...
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Video Conferencing Systems has streamlined the process for our customers to take them from a Video Conferencing wish to a full deployment. This article begins at point zero and takes you through the architectural set-up to the first test call.
Learn the Basics
So you want to deploy Video Conferencing to enhance your business communications. Now what? Please read our other entries, including, “ What is Video Conferencing? ,” “ How Does Video Conferencing Work? ” and “ Benefits of Vid...
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Something Not Working Right?
You have come to the right page then.
If you already have our warranty or a technical support package, please call us right away at 866-885-4853 .
If you do not have our warranty or a technical support package, please click here and a member of our technical support staff will get back to you as soon as they can.
Technical Support Options
Given the wide array of vendors, devices and protocols available, getting started with an IP Survei...
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What is a codec?
The word codec comes from mashing together the functions of compressing (co) and decompressing (dec) analog sound into digital bits for use by computers and networks. There are literally hundreds of audio codecs -- pieces of computer code -- available today and embedded in any device that plays sound, from a simple MP3 player to the hottest smart phones. Some are open source and free while others are proprietary and/or patented, requiring licensing ...
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The experts at VoIP Supply still remember what it's like to not know your FXS from your FXO. That's why besides giving us a call at 800-398-8647, we've built a number of helpful references for you to learn more about VoIP and how to go about making an...
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If your product has stopped working outside of 30 days and inside of one year , here is how you proceed based on the manufacturer of the product: Adtran : All Adtran products are Refer Direct which means that customers have to contact Adtran at 888-423-8726 for all defective items. Algo : In the unlikely event your Algo product should develop a problem, please contact Algo Technical Support first . The Algo team may be able to help resolve the problem over the phone, thus saving the expen...
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Types of Video Conferencing: Personal vs. Room-Based Solutions for Small, Medium, and Large Spaces When choosing a video conferencing solution, it’s important to consider factors like room size, the number of participants, and specific needs such as sharing presentations or advanced features. Here’s a breakdown of what to look for when making your decision. The experts at VoIP Supply can help you choose the products that are most suitable for your space and needs. 1. Personal...
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Essential Video Conferencing Hardware and Equipment As remote work and virtual collaboration are the norm, having the right video conferencing setup is crucial. Whether outfitting a personal workspace or equipping a large conference room, find out what you need for effective meetings here! VoIP Supply has everything you need to create a productive video conferencing experience. 1. Cameras High-quality video is a must for any virtual meeting. PTZ (Pan-Tilt-Zoom) cameras offer flex...
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Why Work With VoIP Supply? Of course, it’s understandable that you’d have this question. We ask our partners the same thing about them. That’s why our team came together to create this list. We hope it answers your questions, but if not, feel free to give us a call. We’d love to spend more time explaining "Why VoIP Supply?" 12 Reasons to Buy From VoIP Supply! (Because 10 Wasn't Enough) 1. We, The People Everyone at VoIP Supply is passionate about w...
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2002 Bored after the sale of his company IVR, Inc., Ben started B2 Technologies at the beginning of 2002 as a software development company focused on creating a stock trading platform based on Trade Station. After several months of deployment, it was evident to Ben that the stock market wasn't for him; his true passion lay in technology equipment and services. Over the next year, Ben transformed B2 Technologies from a software development company to an IT asset management firm assisting ...
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Learn All About VoIP Service! Selecting the right VoIP provider is key to maintaining smooth communication. While many providers offer basic features like voicemail and call hold, it's essential to ask the right questions upfront to ensure the service meets your needs. Get Answers to Questions Like: What are my Voice Service Options? What questions should I ask a VoIP Service provider? What is the best VoIP Service for my business? How does a VoIP Service differ from tradi...
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Hosted VoIP Service No IT Staff Needed - Allow your provider to handle any tasks that a typical staff would fulfill No More Old Telephone Lines - There is no need for your old telephone provider Low Startup Costs - With a minimal need for hardware, there are lower costs to get started Focus on Your Business and Let Us Handle the Phone System Hosted VoIP solutions remove the burden of maintaining, monitoring, managing, and worrying about your VoIP phone system by placing those respons...
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With an On-Site Phone System, the Customization is Endless! When you have all your phone system hardware located on-site in your office, you have the freedom to customize different aspects as you wish. You also have the ability to get rid of your old telephone lines and use SIP trunks for your phone service. SIP Trunking is Simply Telephone Lines Through Your Internet. SIP Trunks are a techy way of saying internet phone lines. You are basically able to get rid of those clunky telephone lines run...
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Frequently Asked Questions - Basic VoIP
Question 1: What is VoIP?
Answer:
Voice over Internet Protocol (VoIP) - technology that enables one to make and receive phone calls through the Internet instead of using the traditional analog PSTN (Public Switched Telephone Network) lines.
Question 2: What are the advantage of VoIP over analog PSTN lines?
Answer:
The primary main advantage of VoIP over PSTN lines is cost (it's cheaper!) Other advantages of V...
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Frequently Asked Questions - Network Equipment
Question 1: What are VoIP Gateways?
Answer:
VoIP Gateways are devices that take analog voice signals and convert them to IP for transport over the LAN or WAN.
Question 2: What are FXO and FXS ports?
Answer:
Foreign Exchange Office (FXO) ports are interfaces used to connect with the central office or PSTN analog lines. Foreign Exchange Station (FXS) ports are interfaces used to connect with end user devices (e....
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Featured Product - Grandstream GRP2600 Series
Key Benefits
Replaceable LCD cover
UI redesigned for maximum user efficiency
Dual-image firmware to avoid bricked devices
Access to the GRP2600 Datasheet Access to GRP2600 Presentation Slides
Overview The Grandstream carrier-grade line of IP phones delivers a wide range of powerful devices that come equipped with unifi...
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Featured Product - Yealink T46U
Key Benefits
4.3'' 480X272-pixel color display with backlight
Dual-port Gigabit Ethernet
Up to 16 SIP accounts
Expandable with YEA-EXP43
Access to Yealink T46U Datasheet
Overview
The T46U has an improved design with more advanced features such as 2 USB ports and it can be connected to WiFi via the WF40 dongle (2.4G) or the WF50 dongle (5G). Y...
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About PanTerra
Our vision is to completely change how enterprises conduct business by delivering the most comprehensive suite of cloud-based, fully managed IT services that empower people to work better by increasing productivity, enhancing communications, simplifying collaboration and enhancing globalization efficiencies.
Why PanTerra?
An end-to-end cloud solution provider with built-in unified communications, messaging and file sharing &nbs...
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Featured Product - Advanced Network Devices IPSCM Ceiling Speaker
Key Benefits
8'' Speaker
Drop in replacement for a standard 2'x2' ceiling tile
Full multicast and broadcast support
Optional two channels of both contact closure and contact sensing
PoE Power = 10W
Access to the IPSCM Datasheet
Overview
The ANETD IPSCM is an 8in IP speaker embedded into a white 2-foot by 2-foot frame so it can be dro...
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Featured Product - Plantronics Blackwire 3220
Key Benefits
USB-A connection
Binaural headset
Step smartly into unified communications
Wearing style choice
Overview
The Plantronics Blackwire 3220 is a corded, dual-ear versatile headset that offers USB-A connectivity. The Blackwire 3220 USB-A headset is perfect for companies that use softphones on a regular basis .
�...
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About Sangoma Switchvox Cloud
Switchvox Cloud is a powerful unified communications (UC) solution designed for small and medium-sized businesses ranging from five users to hundreds of users located in the lower 48 states. Straightforward, all-inclusive affordable pricing starting as low as $12.99 per user provides every user access to every feature including mobility, conferencing, call queues, unified messaging, presence, chat, voicemail, on-demand report...
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Grandstream
IPVideoTalk Webinar - July 2016
New Products Webinar - October 2016
GWN Introduction Webinar - Feb 2018
GWN Series Technical Training - April 2017
GDS3710 Introduction Webinar - May 2017
GDS3710 Technical Training - June 2017
UCM Series Technical Webinar - March 2018
UCM6000 and GXP phone Webinar - May 2018
Sangoma
SIPStaion & FaxStation Webinar - Sept. 2017
Provisioning the VVX410 with FreePBX - April 2016
Fi...
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Learn All About SIP Trunking! SIP Trunking is a technology that allows businesses to make voice calls over the internet by connecting their private branch exchange (PBX) to the public switched telephone network (PSTN) using Session Initiation Protocol (SIP). Get Answers to Questions Like: What is SIP Trunking? What are the benefits of SIP Trunking? What is SIP Trunking protocol? Why would a business choose SIP Trunking? More Resources for SIP Trunking What is...
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Featured Product - Polycom VVX 250
Key Features
4 Line Keys, 4 Soft Keys
2.8" Color LCD Screen
In Call Keys: Call Transfer & Hold
HD Audio, 1 USB Port, & 2x Gig-E Ports
Access to Polycom VVX 401 Datasheet
Access to the VVX401 User Guide
Overview
The Polycom VVX 250 is the color phone for SoHo (sm...
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Microsoft Teams has become more and more popular for a reason! Let's check out what makes their service stand out:
Key Features and Functions
Microsoft Teams offer a free version and 3 paid plans. The free version gives you all the basic functionalities including meeting sand calling, chat and collaboration, and more app integration services; while the paid versions give you more advanced productivity apps, security and compliance support.
Microsoft Teams has the solution for a...
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More Than a Website, We Are VoIP Supply! VoIP Supply is not just an e-commerce site. We are people; a team of talented, dedicated individuals who are passionate about VoIP technologies. We work as a team to deliver products and services that allow our customers to implement and deploy VoIP communications. What truly defines us as a company is our ability to provide customized solutions with exceptional, personalized customer service and support that you will easily find ...
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Position: Government Sales Associate (VoIP Supply Product Sales - Buffalo, NY Remote) VoIP Supply, a Sangoma company, is seeking a Government Sales Associate who will represent VoIP Supply’s customers in managing and expanding relationships with government clients within the GSA framework. This role focuses on selling VoIP hardware and solutions while fostering new business opportunities. You will actively participate in training, sales activities, and the...
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Unified Office provides VoIP solutions especially targeted toward vertical markets. The Total Connect Now solution guarantees no missed calls, exceptional call quality, and zero downtime. It provides real-time business analytics and alerts, enabling users to monitor and adjust workflows from any device. Key innovations include an AI-powered suite for sentiment analysis, staff engagement, and whisper-coaching. These applications help businesses streamline operations, deliver exemplary customer ...
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Get Cyber Certified! CyberData is looking to identify, educate, train, and certify Value Added Resellers and Installers/Integrators who are interested in supporting end-user customers through consultation, product procurement, and on-site installation of CyberData IP Paging devices. What’s in it for you in addition to MORE BUSINESS? Placement of your logo and a hyperlink to your website from the CyberData website. CyberData will send you leads for customers needing assist...
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How Can We Help You Today? Do you have questions about VoIP? Do you need help desiginng a customized VoIP Solution for your business? Our friendly and knowledgable staff, and certified reps are available Monday - Friday, 8AM to 6PM EST, to help you find the best fit for your needs. Contact a VoIP Expert Today! Learn More About Our Team Below! Don Stefanie Email: dons@voipsupply.com Direct: 716-213-6906 Darren Hart...
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