4 Fanvil SIP Intercom Application Scenarios

April 20, 2020 by Ying-Hui Chen

This month’s Fanvil webinar drew a lot of attention as we took an overview of Fanvil’s SIP Intercom products for door access control. Tommy from Fanvil walked us through Fanvil’s wide range of SIP intercom portfolio and demonstrated how these devices can be used in different industries. Let’s check out some typical application scenarios!

#1 Self Service Store – The i30 & i16V

The Fanvil i30 is ideal for gate entry control and help desk in the self-service stores where no staff presents. Customers will need to press a button and show an ID card to be allowed to enter and authorized persons can enter with an RFID card.

The i16V could also be installed on the ceiling to monitor unauthorized entry with video and audio broadcasting.

#2 Remote Parking Lot – PA2

Fanvil’s PA2 paging gateway is a great access control system for remote areas. In a remote parking lot, drivers in trouble can get instant help by contacting the management center using the intercom. The manager will then be able to control the barrier remotely through the management center. 

#3 Campus – i16V and i12/i10

Easily make your campus safe and secure with Fanvil’s video and audio intercoms! The i16V video intercom is great for outdoors monitoring and the i12/i10 audio intercom is ideal for indoors. Important functions include:

  • One-press emergency call
  • Broadcasting
  • Monitoring
  • Emergency consultation
  • Recording
  • External call 

#4 Train Station – PA2 & C600/X6U/X210 IP Phone

The Fanvil PA2 and PA2-Kit can be set up for emergency communications at train station platforms and the Fanvil C600, X6U or X210 IP phones are ideal for remote surveillance at supervision centers. 
Download our presentation slides here and contact our team of VoIP experts at 1-800-398-8647 to learn more about Fanvil’s SIP Intercoms!

How to Reach Your 3CX Partner Target Webinar Recap

April 16, 2020 by Ying-Hui Chen

Did you miss our webinar with 3CX and Snom this month? Don’t miss this recap post! During the webinar, Matt from 3CX explained how to reach your 3CX partner target and gave us great tips on how to boost your revenue. Let’s take a closer look!

Why remain a 3CX partner? 

Understanding your partner options and taking advantage of the program benefits is the first step to success. There are 6 main benefits you will receive: 

  • Access to 3CX Support
  • Free Marketing
  • Lead Referral
  • Preferential Rates on Peripheral Hardware
  • Increased Visibility
  • Discounts on RRP

Note that the 3CX partner program is measured annually on December 30th. A mid-year review is done on June 30th, by which date has reached 50% of your revenue target. If you do not reach your current partner target, you will be assigned the partner status that matches your half-year revenue in June. 

4 Tips to Boost Your Revenue

  • Renew your maintenance
  • Renew annual subscriptions on time
  • Purchase multiple years at once
  • Upsell your existing customers

Download the presentation slides to learn more!

Sell Snom Phones with 3CX Phone System

Snom works perfectly with the 3CX platform to provide your customers with a high-quality communication system. Snom/VTech’s advantages include the outstanding 3-year warranty, scalable SIP-based portfolio, extensive authorized network of distribution in North America and more. 

From desk phones and DECT phones to wireless conference phones, Snom has the most innovative and diverse portfolio for you.  

Download Snom’s presentation slides here to learn more details!

Do you have any questions? Contact our team of VoIP experts at 1-800-398-8647 today!

Why Is My ObiHai ATA Locked Out? How Do I Unlock It?

April 14, 2020 by Ying-Hui Chen
Learn More about Poly Obihai ATA

Is your Poly ObiHai VoIP adapter locked out? What can be done to fix this? Our team is here to answer your questions!

How to Unlock Poly’s Obihai VoIP Adapter (ATA) & VVX Media Phones

Any Poly Obihai VoIP Adapter (ATA) with firmware version 3.1-3.3 is considered “locked out” until the user creates an account at Obitalk.com first. 

Once the ATA is unlocked, then you will be able to add other VoIP service providers to the device through the Obitalk portal/WebUI of the device. 

The older ObiHai (grey/blue box) firmware 2.2+ without Poly logo will work out of box. The Poly/Obihai Black box will determine what firmware is loaded. 

Did this article answer your questions? If you have more questions, feel free to contact our VoIP experts at 1-800-398-8647 or submit a technical support ticket here: https://www.voipsupply.com/getsupport

How do I troubleshoot Poly headset audio issues on my computer?

Nothing is worse than having audio issues during an important call, meeting, or class online. If you are having trouble receiving audio on your computer, there are at least a few things you can try before you contact tech support. In this post, we will take Poly Blackwire 3200 for an example:

  1. Go to Start > Settings (Gear Icon)
  2. Under System > Click Sound and you will see a screen like below:

From there you can check a few things:

  1. Make sure your computer is not muted. You will also want to check to make sure your headset is not muted:
  1. Scroll down, you will see an option to test your microphone. Make sure your volume is not too low. On the Poly Blackwire 3200, press the volume up button.
  2. Click “Manage Sound Devices” and select the output device. Make sure Poly Blackwire 3200 is selected.
  3. If the audio issue persists, you can click on “Troubleshoot”. The system will give you suggested actions to take. Ex:
  4. You can also try rebooting your computer to give the system a quick reset. 

Learn more in the Poly Blackwire 3200 user guide: https://www.plantronics.com/content/dam/plantronics/documents-and-guides/en/user-guides/blackwire-3200-ug.pdf

Did you solve your audio problem yet? How did you do it? Share with all of us!

Overview: Creating Effective Telehealth Solutions with Grandstream’s GXV Series

April 9, 2020 by Ying-Hui Chen
Learn More About GXV Series

Video calls have become indispensable for healthcare institutions during these difficult times and our team heard your needs! During our webinar with Grandstream today, we gave an overview of the Grandstream GXV Series and explained how you can create an effective telehealth solution with these devices. If you missed the webinar or you want to review again, click below to watch our recap video!

Why Grandstream’s GXV Series?

The GXV series includes three models: The GXV3380, GXV3370, and GXV3350. This series provides flexible video platform support, which allows doctors and nurses to conduct remote medical diagnosis and consultations with patients through video calls.

These video phones also support an easy-to-use Android user interface, giving you full access to all Android apps & Google services! 

See more features:

  • Big button dialer for senior homes
  • Flexible user audio options: handset, speakerphone, Bluetooth speakers/headsets
  • Up to 16 lines
  • 8’’, 7’’ or 5’’ touch screen
  • HDMI output video to larger TV screens
  • Learn more

Download our presentation slides to learn more!

Who are the ideal users for Grandstream’s Telehealth Solution?

  • Hospitals and multi-site healthcare organizations
  • Senior and veteran living facilities
  • Doctor’s offices
  • Dentists, chiropractors, physical therapists
  • More applications & businesses

Click here to read a case study: Grandstream’s Android Video IP Phones Provide Telehealth and Social Support for Seniors across the UK

Every organization has different needs and requirements, so contact one of our VoIP consultants at 1-800-398-8647 today to create your ideal telehealth solution!

How do I connect my headset to a PC?

April 8, 2020 by Ying-Hui Chen

To use your headset on your PC, first, you need to set your headset as the default audio device on your computer. 

Normally, when you plug in your headset to the computer, your computer will automatically detect this new device and set it as the default audio device, but if it didn’t happen, you can also do this manually by following these simple steps:

  1. Go to your system setting: Start> Click the Settings Gear Icon
  2. Under Audio settings, left-click on  “Change the device or app volume” in the middle.

3. Under Output, you will be able to select your default output device from the dropdown menu:

If you are using a wireless device, select the connected Bluetooth adapter, such as “Jabra Link 370”

4. Click OK to confirm the new settings and you are all set!

That’s it! Come back next week to see more VoIP headset how-to blog posts!
If you need help with your headsets reach out to us at 1-800-398-8647. We’ve got you covered!

3CX V15.5 Goes End of Life July 1st, 2020 – What You Need to Do

Recently, 3CX announced that their 3CX version 15.5 will be marked as end of life (EoL) starting July 1st, 2020. As of July 1st, 3CX will no longer offer support for v15.5. No future product updates, firmware updates or technical support will be available for v15.5.

What Actions Need to be Taken?

To ensure you can take advantage of the most up to date features, we recommend you upgrade your 3CX to version 16, update 4 now and be prepared for the release of version 16, update 5. Use this Quick Upgrade Guide to find your upgrade path and once you or your customer is on v16, Update 4, you will be able to upgrade again to Update 5 with just one simple click when it’s released!

What’s New in V16 Update 4?

  • Updated Apple Push – Apple Inc.®️ is changing the way its APIs deliver push messages to iOS devices, which 3CX uses to notify users of incoming calls and chats. 
  • New 3CX iOS App – The new 3CX iOS app uses 3CX APIs. The new app is currently available in Beta with the full release expected towards the beginning of May. Join the iOS Beta program to test future updates.
  • 911 Compliance – The new 3CX 911 module will help customers in North America be compliant with the new e911 regulations.  

Call one of our VoIP experts at 1-800-398-8647 to learn more about upgrading your 3CX today!

Working from home phones that are affordable and reliable

March 31, 2020 by Youleidy Vega

If your business is transitioning to working from home and you need to equip your employees with desk phones that they can use at home VoIP supply’s Refresh line of refurbished phones is a great option. Refresh offers used phones that are in great shape both in appearance and in functionality. And best of all, they cost a fraction of the cost of new phones. 

What’s better? We stand behind our Refresh catalog and for that reason,, all Refresh phones come with a full 1-year warranty. If anything is wrong with the phone you can either get it serviced or get a replacement. 

To learn how we select our Refresh phones and get them ready to place in our inventory, check out our Refresh Process here.

Yealink T46S   $124.99

The Yealink T46S is a great solution for the professional employee that needs a high definition phone with Opus support and an enhanced speaker. It offers a beautiful color, touch display with options for both Bluetooth and WiFi via USB. The T46S can also be a perfect fit for the hearing impaired as it is hearing aid compatible (HAC). 

Yealink T46S Top Features:

  • 4.3-inch 480 x 272-pixel color touch screen
  • USB2.0
  • Opus
  • Up to 16 SIP accounts
  • Paperless label design
  • Headset and EHS support
  • USB recording
  • Support for expansion modules
  • Stand with two adjustable angles
  • Wall-mountable

If you are wanting something with a lower price tag then the Polycom VVX 311 could be an option. 

Poly VVX 311 $72.99

The VVX 311 is both affordable and high-performing. It is an entry-level business phone that delivers a high-definition voice for crystal clear calls. 

VVX 311 Top Features:

  • Backlit grayscale graphical LCD (208 x 104)
  • 6 line or speed dial keys
  • HD Voice up to 7KHz on all audio paths (Speaker, Handset, Headset) 
  • 2 x Ethernet 10/100 or GigE (VVX 310)
  • Asian character support
  • Hard Keys: 12-key dial pad, home, speaker, mute, headset, volume, messages, hold, transfer
  • 4-way navigation cluster with center “select” key
  • Supports VVX Expansion Module and VVX Color Expansion Module (Expandability up to 3 modules)
  • Skype for Business and Office 365 Cloud PBX interoperability (order “Skype for Business Edition” codes ending in “-019”)

If you are looking to stay away from a traditional desk phone when working from home and perhaps just need a device that can provide clear calls and has noise canceling technology, then the Poly Trio 8800 Conference Phone could be just the right solution for you. 

Poly Trio 8800 Conference Phone $789.99

This is a larger investment as it has a larger price tag, but could be a good fit for executives and high-level employees that are constantly on conference calls. It features built-in WiFi and Bluetooth so that setting it up and starting your first call can be done in minutes. It also provides Acoustic Echo cancellation and Polycon’s patented Noise Block technology which is perfect for working from home scenarios if you foresee a lot of background noise. After being used at home, it can serve well in the office as well and/or in a small-to-medium conference room. 

Poly Trio 8800 Top Features:

  • Built-in Wi-Fi
  • Microsoft® Lync™ Server 2010 Compatible
  • FTP/TFTP/HTTP/HTTPS Server-Based Central Provisioning
  • Single Line Operation
  • Acoustic Clarity Technology
  • 20 Foot Microphone Range
  • Acoustic Echo Cancellation
  • Patented Polycom® NoiseBlock™
  • Bluetooth 4.0
  • 5″ Color LCD Display
  • Up To 5-Way Conferencing
  • Intuitive Navigation
  • One-Touch Speed Dial
  • NFC (Near Field Communication)
  • Call Waiting
  • Bridges IP and USB Phone Calls
  • Virtual Keyboard

Refresh has many other options. If you have questions about Refresh, are looking for a specific model or have a set budget you need to stay within, we may be able to help! Give us a call at 1-800-398-8647. 

Best Selling Work From Home (WFH) Solutions

This month’s reseller webinar is all about remote working solutions! Don has touched on our popular work from home VoIP solutions including Snom’s DECT phones and wireless conference phones, Poly’s WFH bundles, and more! Let’s take a quick look at what was covered:

Download the presentation slides here!

WFH VoIP Phones

WFH VoIP Headsets & Speakerphone

Poly’s Calisto speakerphone, Voyager headsets, and Poly Studios are just some of the popular options for our customers. Check out:

WFH Video Conferencing

Our team is here to support you during this difficult time. If you have any questions, simply give our VoIP experts a ring at 1-800-398-8647!

Telehealth Video Phones Help Seniors Stay Connected with Family and Friends

Senior care facilities are facing challenges in the search for an ideal solution to help their residents stay in touch with their family and friends without in-person visits. Luckily, with the help of VoIP technology, social inclusion in these difficult times becomes possible! 

View Video Phone Options

What IP Phones are best for Senior Care Facilities? 

High-Quality Video

A high-quality video phone is a must when it comes to tele-healthcare visits. Whether it’s for a doctor’s checkup or a family visit, you want to make sure your residents can see and be seen clearly for the best results! 

Android Operating System

Grandstream’s GXV video phones with an Android operating system allow you to use the platforms and apps you and your visitors are already familiar with, saving your precious time and money. Click here to learn more! 

Integration with Door Entry Systems

The GXV series video phones can be integrated with door entry systems through your facility to allow visitors to make video calls to the residents. For staff, you will be able to view live feeds from any security camera and easily send real-time video alerts/ notifications to any video phones throughout the facility as needed.  

Read the case study: Grandstream’s Android Video IP Phones Provide Telehealth and Social Support for Seniors across the UK

The VoIP Supply team is here to help you make your facility safe and visitor-friendly. Get a worry-free consultation with our team today at 1-800-398-8647!

  • Featured Posts

  • Popular Posts

  • Read Our Feed

  • Latest

  • VoIP Post Categories

  • Archives