How VoIP Transforms Small Hotel Businesses into Big Players

June 2, 2017 by Ying-Hui Chen

voip-for-hotels

The hospitality industry is extremely competitive when it comes to pricing and services. Especially when customers can get all the information with just a few swipes or clicks on their smartphones and compare you and your competitors side-by-side within minutes.

That being said, how to stand out within that space has become a big topic. You might also be thinking that there’s no way you can achieve this without it costing your business a pretty penny……or is there? What if I told you there’s a way to be more competitive and save more? Let’s check out how VoIP not just reduces your costs but also generates more revenue for your hotel business!

Reduce Costs

Reduce Expansion Costs – VoIP networks reach anywhere with an Internet connection, therefore, when a hotel needs to add a new unit such as a fitness center or a dining area, no extra installation or cabling will be needed. You will also save a lot of trouble and money without closing the location or disturbing your guests for additional installation or maintenance.

Cut Infrastructure Costs – traditional hotels require separate networks to process telephones and data which involves extra costs of installing, wiring as well as the costs of management and maintenance. VoIP uses an existing data network, therefore, eliminating the need for separate networks and too much wiring. Besides, your VoIP service provider will be responsible for maintaining the infrastructure in the cloud, so you can save on the maintenance costs and the cost of hiring IT staff!

Lower Off-site Communication Costs – VoIP Service collects everything under one roof even when you are on the road. Because VoIP call rates are usually fixed regardless of the distance, you will be able to save costs on traveling and long-distance call rates and easily manage group communications from a single source.

Increase Revenue

Guest Phones – By providing your guest more paid communication services, your hotel can open up more business opportunities and generate additional revenue. For instance, VoIP allows you to offer your guests voicemail services, instant messaging, outbound calling, etc.

Customer Satisfaction – In the long run, VoIP service will improve your customer satisfaction and indirectly boost your overall revenue. Ex: Lower customer wait-time by using customized call routing on an inbound number and caller ID.

By integrating your VoIP system with your CRM system, you can also get access to guest information right from the same system, speeding up check-in/out process time and also process special requests such as taxi pickup notification and wake-up calls with more efficiencies. In this way, you can improve convenience and increase customer loyalty.

Effective CommunicationVoIP service comes with a lot of useful features such as Find Me/ Follow Me, Call Parking, IM, and advanced analytics which enables effective and efficient staff communications and management. Through the bring your own device (BYOD) solution, your staff can use their smartphones, laptops, or other devices when making calls or sending messages. With VoIP call features, your hotel will be more responsive to customer inquiries and resolve any issues in real-time.

These are just some of the benefits you can enjoy from deploying a VoIP system. VoIP is very flexible and has a lot of potentials. To learn more about how VoIP can help you achieve your business goals, contact one of our dedicated VoIP experts at 1-800-398-8647 today!

Sangoma’s PBXact UC Appliances Comparison – Choose a Right Phone System

June 1, 2017 by Brian Hyrek

pbxact-solutions-comparison

In the previous post, I have briefly discussed what PBXact System is and how you can benefit from it. Today, I am going t walk you through the three main popular PBXact UC solutions and help you pick out the right phone system you desire!

The PBXact UC Series includes six phone systems but today we will focus on the three most popular systems: the PBXact UC 40, the PBXact UC 100 and the PBXact UC 1000 system.

pbxact-40

The PBXact UC 40 is the smallest on-premise based appliance in the Sangoma PBXact family that is built for small businesses looking for a simple solution without bells and whistles. The PBXact 40 supports up to 40 licensed users and 30 simultaneous calls. It is an advanced on-premise turnkey unified communications platform which integrates all your business real-time voice and IP telephony applications into one full-featured experience. Check out the PBXact UC 40 datasheet here!

pbxact-100The PBXact UC 100 is a user-friendly appliance that supports up to 100 users or endpoints and 30 simultaneous calls. This solution can be easily deployed within minutes and it includes a web-based user interface. Designed for mid-sized businesses, the PBXact 100 comes ready with the ability for analog connection. This UC platform is closely integrated with the most popular phones and endpoint offered in the VoIP market. Check out the PBXact UC 100 datasheet here!

pbxact-1000

The PBXact UC 1000 is a fully feature business phone system suitable to expand to large contact center environments. The PBXact 1000 is able to handle up to 1000 users or endpoints and 300 simultaneous calls. This system is designed with business communications in mind to integrate with a wide range of IP phones and endpoints. Check out the PBXact UC 1000 datasheet here!

All of the PBXact hardware is built to be of high-performance and all Sangoma hardware carries a one year warranty with options to extend. The PBXact includes the following commercial modules:

  • Flexible Time-Based Call Routing
  • Built-In Conference Bridge
  • Fax to E-mail
  • Hunt/Ring Groups
  • Music on Hold
  • Voicemail Blasting
  • Find Me / Follow Me Calling
  • Personal IVRs
  • Wake Up Calls
  • Support for Video Calling
  • Secure Communications (SRTP/TLS)
  • Announcements
  • Text to Speech
  • Calling Queues (ACD)
  • Interactive Voice Response (IVR)

Some highlighted PBXact UC features include:

  • Flexible Time-Based Call Routing
  • Built-In Conference Bridge
  • Fax to E-mail, Three-Way Calling Support
  • Voicemail to E-mail
  • Call History / Call Detail Records
  • Softphone Support, Overhead Paging
  • Desktop/Mobile Phone Support
  • Web-based Config File Management When Needed
  • Backup and Restore Utilities, WebRTC Softphone
  • Call History (Details and Recording Playback / Download)
  • Presence Management, Conference Room Management

Access to the PBXact Series Datasheet

Still can’t find your perfect match? Give me a call at 866-583-0815! I will be happy to discuss your requirements and help you find the ideal solution that meets your business needs.

See More PBXact UC Phone Systems!

Find the Headset that works with your Grandstream IP Phone

May 31, 2017 by Ying-Hui Chen

Are you looking for a headset to pair to your Grandstream phone but you are not sure which headsets are compatible? Grandstream phones have tons of comparability options with any headset manufacturers, one being Sennheiser. We understand how tedious it can be to look into each product one by one and filter out the ones that are compatible with your Grandstream IP phones. Let’s sort things out together!

compatible-1

Sennheiser provides multiple corded and wireless headset options to pair to your Grandstream IP phones. The popular choices below are all compatible with Granstream’s GXP1600 Series (small to medium business phones), GXP1700 Series (enterprise phones ) and GXV Series (video phones):

Sennheiser’s Corded Headsets:

headset1You will need the CSTD 01 quick disconnect cord to use Sennheiser’s corded headsets with your Grandstream IP phones. The quick disconnect cord allows users to easily disconnect the headset from the cable.

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If you are looking for a solution without tangled cables on your shoulder, be sure to check out the options here that also work for Grandstream’s GXP Series and GXV Series. Simply connect the device with your IP phone via CEHS-AV 04 cord, and you are ready to talk!

Sennheiser’s Wireless Headsets:

If you are using GXV3240 or GXV3275 video IP phones, you can also connect with MB Pro Series and PRESENCE Series via Bluetooth.

compatible-3

Want to find out more Grandstream compatible headsets? Download our VoIP headset and phone compatibility guide to learn more compatible options!

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VoIP Supply Named a 2017 Finalist for the Buffalo Niagara Business Ethics Association!

May 2017 – VoIP Supply is proud to announce that we were, once again, nominated a 2017 finalist for the Buffalo Niagara Business Ethics Association, an award that recognizes an organization’s ethical conduct both internally and externally.

voip supply logo thumbnailBeing a finalist for the Buffalo Niagara Ethics Association, VoIP Supply demonstrates achievement in displaying and honoring the importance of business ethics. Thank you to Buffalo Niagara Business Ethics Association for selecting VoIP Supply as a finalist. We are proud to be an ethical business and look forward to bringing good influence to the region!

“VoIP Supply has been an extraordinary supporter and leader in our region. We thank you for your commitment, passion, and inspiration.” – Lawley Insurance

 

The Polycom VVX300: Where did the ghost calls come from?

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In the previous Mom’s calling Q&A series, we have discussed: When I try to edit in the web interface it claims local file has higher priority…  Today, we have more new real questions and answers from VoIP users just like you.

 

The Polycom VVX300: Where did the ghost calls come from?

Q: We are using Polycom’s VVX300 phones. We have gotten lots of ghost calls and I wonder where those calls came from?

A: The ghost calling is usually created by uPnP or SIP ALG that might be enabled on the router. Be sure to have a password listed on the PBX for your extension.

Stay Tuned

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591.

10 Questions to Ask Your VoIP Service Provider

May 30, 2017 by Ying-Hui Chen

10-questions-to-askChoosing a VoIP service provider is not an easy task. To select the right VoIP service that you won’t regret, you will have to answer some questions regarding your application such as calling habits, your location, your budget, and the knowledge of your technical staff. Let me share with you the 10 must-ask questions you need to know when selecting a VoIP service provider!

 

10 Questions to Ask Your VoIP Service Provider

#1 Are you providing a premise or hosted service?

A managed (hosted) service provider reduces your resources and responsibilities while the premise option simply provides the voice network and you administer your own network.

#2 What hardware options are available for my hosted service?

Understand what kind of devices you and your employees need and make sure your service provider has the hardware selection options you want.

#3 What kind of customer service support do you have?

Seek out the service providers comment to investment in their technology and support services. Make sure they have a convenient support channel for you to reach out.

#4 Do you support E-911 or other service features?

Consider special requirements you may have for your business and ask your Cloud service provider if they have them covered. Sometimes it’s negotiable with some providers.

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#5 What services are included versus fee-based add-ons?

Some services a provider offers may cost you extra fees. So be sure to ask what services are included and what are not in the contract.

#6 How is the call quality?

If you choose a hosted system, on-site devices such as Quality of Service should be avoided. Make sure you can have good call quality you expect.

#7 How reliable is the service?

Will you experience any service downtime? In what situation can that happen? If you can’t have any downtime, ask if there’s any backup system or other solutions.

#8 Customer experience?

service-guide-imageHave they ever handled any customers who face the similar situation as yours? What were their experiences? Do they have case studies? You should also search customer reviews and ask questions if anything raises concerns.

#9 Do you have disaster discovery capability?

What happens to your data, recordings, and voicemails in the event of a disaster wiping out a service provider’s data center? Do they have a backup plan and will the service always be available?

#10 Depth of Service Level Agreement (SLA)?

Read the small print and ask questions if anything raise any concerns. Be aware of what happens when something goes wrong, beforehand.

Want to learn more? Check out our VoIP Service buyers guide or simply give one of our VoIP service consultants a call at 1-800-398-8647!

How to Manage Running Applications on the Grandstream GXV3275

May 26, 2017 by Steve Lopian

What if I asked you what your most important piece of technology is? You would have to say your smartphone, right? Smartphones have become an essential part of our lives. They are almost an extension of ourselves!

If know everyone, at one point or another, has had that sinking feeling when you reach for your phone and it’s not there. It has to be one of the worst feelings in the world! And thinking about how upsetting forgetting or losing your phone makes you feel has to make you wonder how we ever got through a day in our lives without one!

Now that I have you checking to make sure you have your smartphone on you, my next question is when is it hardest to use your smartphone? I believe most of you would answer that question with “at work!”

Most of the time it is frowned upon to use your smartphone at work, or even have your smartphone out on your desk. This may be why you see so many people with their faces glued to their phones on their lunch break.

Thanks to the rapid pace of technology, there is now an answer to not being able to have your smartphone out at work! The answer is the Grandstream GXV3275. This phone is a smartphone disguised as a desk phone! Everything that is equipped on your smartphone is on the GXV3275. Everything from a camera to applications. This phone is even Android-based, so it will run just like your smartphone.

gxv3275

With that being said, when you are using applications on your GXV3275, they will stay open even if you close them, just like on your phone. Doing this can really bog down your phones speed, and it will do the same to the GVX3275. If you already own this incredible IP phone and didn’t know this, then you might have a lot of cleanup to do!

How to Manage Running Applications on the Grandstream GXV3275

But don’t worry. It’s just as easy to manage running applications on the GXV3275 as it is on  your smartphone, just follow the steps below:

  1. On the GXV3275 desktop, press the Home button for about 2 seconds
  2. Slide the running application to the left or right to stop the application
  3. Tap on the Broom icon to delete all running applications

After cleaning out your running applications your GXV will be squeaky clean! If you would like some advanced options when in the “Thread Manager” then all you have to do is press the applications menu that is located to the right for advanced management options.

Do you use the GXV3275 for your desk phone? Do you utilize all of its features? We want to know!

10 Must-Have Portable Speakerphones for Road Warriors

If you are one of the road warriors,  you must know how difficult it is to keep connected with your work on the road without a decent and reliable communication solution. Here we have collected a list of 10 must-have portable speakers that are designed specifically for travelers just like you. Let’s take a look!

#1 Plantronics Calisto 7200

You can’t travel without a personal conference phone like Plantronics’ Calisto 7200. Designed with mobility in mind, Calisto 7200is a Bluetooth speakerphone with four directional microphones for 360-degree coverage that offers superb conferencing quality for small rooms. This is a portable wireless UC speakerphone that instantly transforms your laptop/ smartphone into a lifelike conferencing device. Check out the Calisto 7200 datasheet.

jabra-speak-510#2 Jabra SPEAK 510+ UC

Jabra’s SPEAK 510 speakerphone allows you to make conference calls anywhere on the road. With Bluetooth and USB connectivity, you can connect the Jabra 510 easily to your PC, tablet or smartphone within seconds. This solution features up to 15 hours wireless talk time and remote call control, giving you the flexibility you need. Check out the SPEAK 510 datasheet.

#3 Yealink CP700-BT Portable Speakerphone

The Yealink CP700 is a portable speakerphone that when paired with the included BT50 dongle provides Bluetooth connectivity for use with PCs, tablets, and smartphones. The CP700-BT is a lightweight and portable, yet efficient and high-quality speakerphone that will let you make clear calls wherever work takes you. Check out the CP700 datasheet.

#4 Konftel Ego

Konftel. EGO.

The Konftel Ego is a compact and wireless personal speakerphone that delivers lifelike sounds with unique OmniSound® audio technology. This solution is perfect to use for a meeting with a couple colleagues in small rooms or in a hotel room when you are away from the office. The Ego is ideal alternative to a handset that works harmoniously with Skype for Business, Cisco, Avaya Communicator and more. Check out Konftel Ego datasheet.

#5 ClearOne Chat 160clearone-160

A complete full-duplex speakerphone that contains HDConference, the suite of high-performance audio technologies. The ClearOne Chat 160 are easy to pair with multiple VoIP softphones such as Skype. Its advanced automatic level management will make your trip just easier! Check out the Chat 160 datasheet!

#6 Polycom CX 100cx-100

The CX 100 comes with 2 high-quality microphones that offer excellent range for small group conversations. It is a USB-powered speakerphone with dynamic noise reduction and HD voice quality. Very simple to set up and use in seconds!

#7 Jabra SPEAK 810 UC Speakerphonejabra-speak-810

If you are looking for a solution that not only gives you an easy collaboration but also a quick setup process, Jabra’s SPEAK 810 speakerphone will be your go-to solution. This device is designed for simple use and easy conversation. The excellent sound provides a natural call feel with no feedback or echo.

#8 Plantronics Calisto 610calisto_610-png-pagespeed-ce-9y-ah1jjow

Looking for a worry-free solution? Choose the Plantronics Calisto 610, a portable USB speakerphone that comes with a 2-year limited warranty. This solution provides premium audio with echo cancellation and Omnidirectional microphone for 360-degree microphone pickup. It is ideal for team calls within small groups anywhere anytime.

#9 Logitech P710elogitech-p710e

The Logitech P710e is another great choice when it comes to making a conference call on the road. A 15-hour life battery and USB and Bluetooth connectivity give you a peace of mind traveling without a power supply. I personally love its integrated mobile device stand that enables shake-free video calls and hands-free access to the screen (perfect for multi-taskers like you and me!). Download the P710e datasheet.

#10 Sennheiser SP 10 MLsennheiser-sp-10-ml

The Sennheiser SP ML 10 Speakerphone is a multiple product awards winner in 2014. This device is the answer to easy management and high voice quality. Users love this long lasting wireless device that gives you up to 20 hours talk time without worrying about the low battery. The Sennheiser SP 10 ML is also Skype for Business certified which ensures you an outstanding communication experience when pairing with the Skype for Business. Check out the datasheet!

Are you a road warrior? What’s your must-bring device on the road? Share with us!

Enterprise Session Border Controller (eSBC): Why can’t I just connect my Phone to a SIP trunk?

May 25, 2017 by Ying-Hui Chen

esbc

Cost saving is one of the main reasons for many businesses and enterprises to move to VoIP. For businesses that deploy SIP trunks, it may be tempting to cut corners by using lower cost network elements, or by omitting some devices they considered “non-essential” but nice-to-have.

One question we often hear is “Why can’t I just connect my IP Phone or IP PBX to a SIP trunk?” Well, to answer that question, let’s take a look at the risks you are exposed to without an extra protection.

Issue #1 – Security

You may encounter unexpected high phone bills. According to the Communications Fraud Control Association (CFCA) report, the Internet-based toll fraud cost small business victims $6.08 billion in 2015. Hacking, spamming, and tampering are difficult to prevent without an extra layer of protection.

Failing to encrypt the SIP signaling data can expose such information as user credentials, phone numbers, IP addresses and aspects of the company network topology to malicious intruders.

Solution:

Both SIP signaling information and media content (digitized voice) must be protected (hidden) by encryption.

A high-quality eSBC like Patton’s SN4451 Series will provide a rich set of security features that protect the provider WAN network and the customer LAN from each other, as well as from external security vulnerabilities.

Issue # 2 – Reliability 

IP telephony operates over a complicated computer-based network and it can have network failure and downtime if it’s not protected. Such network failures can cause gaps in a company’s phone service resulting in disrupted communications and loss of business continuity.

Solution:

Patton’s SN4511 eSBCs provides a failover mechanism, and that also provides media gateway and IP routing functions, can deliver survivability for voice and data over a fallback connection to the local phone company (PSTN).

Issue #3 – Service Quality

Bad service quality is the worst. You could lose customers or subscribers because of the poor voice quality or unreliable service.

Solution:

Patton’s SN4451 eSBCs provide dual Quality of Service (QoS) mechanisms that include:

  • Bandwidth Reservation – minimum link capacity allocated for voice packets
  • Downstream QoS – throttling mechanisms that limit and slow down large downstream data bursts to prevent flooding the capacity of the link.

Issue #4 – Interoperability

Potential business customers have selected innumerable brands of (traditional or IP-based) PBXs and phones. How many can you realistically certify for guaranteed interoperability with your network elements, protocols, and services?

Solution:

Patton’s eSBCs provide legacy interfaces that IP-enable existing ISDN and POTS business phone systems helps businesses preserve the value and extend the useful life of their capital investments in traditional telephony solutions. While taking advantage of the cost-saving and operational benefits of IP telephony, such solutions enable companies to migrate to converged communications at the pace they deem most comfortable and cost-effective.

Download Patton’s full white paper here.

More Benefits from Patton’s SN5541 eSBCs

Patton’s SN5541 Series acts as VoIP gateway, eSBC, access router and QoS CPE all in one device. It also monitors, prevents, reduces, and resolves network and voice quality problems. Learn more here!

sn5541

  • Up to 8 FXS interfaces
  • Advanced Local Call Switching
  • Network Monitoring
  • Auto-Provisioning
  • Easy Management & Provisioning
  • Full VoIP protocol support
  • Made in the USA
  • Free Software Upgrades

CopperLink PoE Ethernet Extender Changes the Digital Signage Revolution

May 24, 2017 by Ying-Hui Chen

copperlink-inforgraphic

Fast-food chains typically experience a 10 to 50% boost in sales after installing digital menu boards. – According to Digital SignageToday. Among quick-service restaurants (QSRs) studied, 11% achieved payback on their investment within 6 months and another 30% within 12 months.

The use of small-screen digital displays is growing. However, implementing new digital signage comes with a few challenges. Luckily, the CopperLink PoE Ethernet Extender kits (CL 1101) from Patton Electronics has the solutions. Let’s focus on the top three challenges: Cost, Distance, and Infrastructure.

copperlink

Challenge One: Cost

To deliver requisite electrical power to the desired signage location, AC power construction may be required: opening walls, digging into the pavement, running the wiring, installing power connections, and then cleaning up the mess. This process can cost your business a fortune.

Solution

The CopperLink Ethernet Extender eliminates the need for construction projects to install network cabling, electrical service wiring, or power outlets. Because the Patton PoE solution leverages low-voltage copper twisted-pair wiring to deliver power to PoE screen panels, the high costs of contracting and licensing a high-voltage cabling project are entirely avoided.

Challenge Two: Distance

In many applications (notably outdoor and campus environments), the optimal position for the digital sign is located far beyond the 300 feet (100 meters) reach of standard Ethernet.

Solution

Available in commercial desktop (CL1101) and hardened-industrial (CL1101E) enclosures, Patton’s PoE Ethernet Extender kits can extend Ethernet connectivity up to 3,300 feet (far beyond 330 feet limit for standard Ethernet) while delivering up 15 watts of electrical power to PoE endpoint devices – all transmitted across existing common copper phone wire.

Challenge Three: Infrastructure

Many project sites lack sufficient installed infrastructure to support IP-network communications between the display panel and the computer that manages and controls it. The same may also be true or supporting electrical wiring to and power outlets at the display screen location.

Solution

The remote unit in these kits does not require a local power source. Even so, it provides up to 15 watts of PoE power to the remotely connected digital sign (or other PoE-enabled devices).

The solution uses network bridging technology to transmit Ethernet LAN traffic transparently to all higher-layer protocols.

So do you think PoE Ethernet extender technology will be a game-changer for mass adoption of digital signage?Check out CL 1101 Ethernet Extender!

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