3+ NEW Grandstream Products for 2021 You Must Know About

March 19, 2021 by Ying-Hui Chen

2021 is an exciting year at Granstream and VoIP Supply as we introduce a lot of new VoIP hardware to help businesses transition back to the office or continue working remotely. Let’s take an overview of these new Grandstream products you can’t miss out on:

Download the Presentation Slides Here to Learn More

GUV3050 HD Bluetooth headset

The GUV3050 is a wireless headset that can be paired with laptops, computers, IP phones and other devices. It is designed for remote workers and/or busy environments. Check out some key features:

Bluetooth for wireless use
Noise Canceling technology to reduce background noise
Charging base station provides a quick recharge and convenient storage
Adjustable headbands & soft ear cushions
Included USB adapter for usage with non-Bluetooth devices
12-hour talk time for all day usage

The GUV series offers peace-of-mind by being compatible with all major platforms, including Grandstream’s IPVideoTalk, Microsoft Teams, Zoom, Slack, Google, Cisco, 3CX, Wave app & much more.

GRP260X Series IP Phones

GRP2601P is an essential 2-line IP phone designed with zero-touch provisioning for mass deployment and easy management. This Series includes GRP2602, GRP2602P/W, GRP2603, GRP2603P, GRP2604 and GRP2604P. Let’s take a closer look at each model:

GRP2602 & GRP2602P/W

2-line, 4-account SIP IP Phone designed with zero-touch provisioning for mass deployment and easy management

2 FastEthernet network ports (10/100)
GRP2602P with built-in PoE
GRP2602W with integrated dual band Wi-Fi connectivity (coming soon)
Management and provisioning from the cloud with GDMS
Electronic Hook Switch (EHS) support for hands-free connection
Enterprise Level Security including secure boot, dual firmware image, and encrypted data storage.

GRP2603 & GRP2603P

Essential 3-line model designed with Gigabit network ports and customizable faceplate.

2 Gigabit network ports (10/100/100)
132 x 64 Backlit LCD screen
GRP2603P with built-in PoE
Management and provisioning from the cloud with GDMS
Electronic Hook Switch (EHS) support for hands-free connection
Enterprise Level Security

GRP2604 & GRP2604P

Modelo que integra 10 teclas BLF/Speed-Dial para tener mejor comunicación dentro y fuera de la empresa.

2 Gigabit network ports (10/100/100)
132 x 64 Backlit LCD screen
10 BLF/Speed-Dial Keys
GRP2604P with built-in PoE
Management and provisioning from the cloud with GDMS
Electronic Hook Switch (EHS) support for hands-free connection
Enterprise Level Security

Check out a comparison chart below to see the tech specifications:

GDMS Device Management

Did you know you can deploy and manage the GRP260X Series from a single interface? The Grandstream Device Management System (GDMS) is a cloud provisioning and management system that provides easy-to-use, enterprise-grade tools to manage Grandstream products before, during and after deployment.

Configuration and management of devices, accounts and firmware versions.
Real-time device monitoring
Smart alarms, troubleshooting and diagnostic reports.
Automate firmware updates, device resets, and usage logs

GVC3220 Ultra HD Multimedia Conferencing System and GMD1208 Wireless Desktop Microphone

GVC3220 Conferencing System

The GVC3220 is a revolutionary video conferencing system that provides an interactive and immersive environment to increase collaboration and productivity.

Supports crisp video quality with Ultra Full-HD 4K video output
1 / 2.5” 8 Megapixel CMOS sensor
Wide angle lens with 12x optical zoom
PTZ (Pan-Tilt-Zoom) capabilities
Built-in dual-band 802.11ac Wi-Fi and Bluetooth 5.0

GMD1208 Desktop Wireless Microphone

8 omni-directional microphone array
Touch button to mute
Built-in 1500mA rechargeable battery
MicroUSB port for charging
Proprietary 2.4 GHz wireless technology for communication with GVC3220
Bluetooth to connect other devices

Are you ready to learn more about Grandstream’s new products? Visit our website or give our VoIP expert team a call at 1-800-398-8647 today!

Algo Introduced the New 8198 SIP PoE+ Ceiling Speaker with Algo Satellite Technology

March 17, 2021 by Ying-Hui Chen

Algo Solutions, a SIP compliant endpoints provider for voice paging, customer assistance and entrance security, introduced their latest IP paging product, the Algo 8198 SIP PoE+ Ceiling Speaker!

The 8198 is a SIP compliant and multicast capable PoE+ network audio device for live voice paging, alerting, announcements and emergency notification.

Deploy IP Paging Cost-Effectively with Algo Satellite Technology

Now customers can easily create a daisy chain of the Algo 8198 Speakers by combining multiple Algo 1198 Speakers. You can even control the 8198 web GUI through the Algo 8300 Supervision Controller if deployed!

Up to three 1198 satellite speakers can be connected to the 8198 using standard patch cables. Each 1198 Satellite Speaker attached is automatically detected by the 8198 IP Speaker and monitored for connectivity. This reduces required network ports and cable drops while maintaining all the benefits of IP paging!

Learn more features of the 8918 ceiling speaker:

Supports SIP, Multicast, Polycom Group Page, InformaCast, Revolution (Syn-Apps), RESTful API
PoE and PoE+ compatible
16W audio output power from PoE+
Web GUI configurable + centralized provisioning
TLS, MTLS, SRTP security
Near limitless zoning options
Multicast scalable
Ambient noise responsive
Codec support for G.711, G.722, OPUS 48 kHz

Visit our website or simply give us a call at 1-800-398-8647 to learn more about the 8198!

March VoIP Hardware Roundup: Grandstream’s GUV 3050, CyberData Alert Button and More!

March 15, 2021 by Ying-Hui Chen

March is an exciting month at VoIP Supply with several new VoIP products arriving! From Bluetooth headsets to an alert button, we are here to provide you everything you need for an efficient communication system.

3+ New VoIP Products This March

Grandstream’s GUV3050 Bluetooth Headset

The GUV3050 HD Bluetooth Headset can be paired with laptops, desktops, IP Phones, and other Bluetooth capable devices to offer high-quality, wireless sound. Ideal for remote workers and busy environments. This bluetooth headset features a noise cancellation microphone that minimizes background noise to provide crisp HD audio. The GUV3050 comes equipped with a charging base station.

Key Features:

HD audio for crystal clear and easy communication
Bluetooth compatible and can be paired with up to two devices at the same time
Integrated ring-shaped busy lights on both sides of headset to indicate a call in progress
An adjustable headband, in-line controls, and left or right wearing style

Yealink’s MeetingBar A20

Check out Yealink’s NEW MeetingBar A20, an all-in-one video device! The A20 integrates the whole things you need for the seamless video collaboration in small and huddle rooms.

Key Features:

Certified for Zoom Rooms video conferencing
MeetingBar A20: all-in-one videobar
20MP camera sensor for HD video with auto-framing and speaker tracking
5W speakers for clear, loud audio

CyberData’s InformaCast-Enabled WiFi Alert Button

The CyberData 011527 is an InformaCast Enabled WiFi Alert Button. It is user-friendly, simply push the button and a message will be sent to the InformaCast server this will then trigger the correct mass notification response!

Wall and desk mountable
Compatible with all CyberData InformaCast devices

Are you ready to see more new VoIP products? Hop over to our website to learn more!

How to See a Video Preview on Fanvil’s i53W Indoor Doorphone

March 12, 2021 by Ying-Hui Chen

Fanvil’s i53W is a touchscreen doorphone that eases the communication between your doorphone or video surveillance system and you. Did you know that you can view the situation outside with one single click? Let’s see how this works!

How to See a Video Preview on Fanvil’s i53W Indoor Doorphone

Users can bind the video stream of the camera of the door phone and view the situation outside the building with one single click. If there’s no setting being set up yet, you will need to first follow these steps:

Set up Function Key Settings
1. Go to web page settings [Function keys]>>[Function keys]>>[DSSKey2]
2. Select “Type”: URL
3. Enter “Value” with your RTSP URL of the camera
4. Now the setting is completed and submitted
5. Press the video surveillance button in standby mode
Set up Side DDS Settings
1. Go to web page settings [Function keys] >> [Side key]
2. Select any key
3. Select “Type”: URL
4. Enter “Value” with your RTSP URL of the camera
5. Now press the shortcut key set on the right side of the standby interface for a preview!

Visit our web page to learn more about Fanvil’s i53W indoor doorphone!

5 Reasons to use Sangoma Switchvox in Education

March 11, 2021 by Ying-Hui Chen

Is your school struggling to provide the best educational experience with a limited budget? Or maybe you are looking to enhance your school security and safety? Sangoma has the solution for you!

Download our presentation slides here to learn more!

1) Shrink budget with best value in UC

With Sangoma’s Switchvox VoIP system, there’s no surprises. You enjoy all features and the system won’t become outdated. The system is highly scalable to meet your growing school needs and can even be used with your existing analog paging equipment.

2) Efficiency improvements for staff

It’s time to provide your staff with the right tools to increase work efficiency! Check out these must-have features Sangom Switchvox provides:

Don’t forget about these mobility benefits you should take advantage of:

Front office staff – delivering visitors to classrooms.
School Resource Officer – patroling the halls or campus.
Principal/Admin Staff – observing classrooms district wide.
Teachers – PE/recess outside and field trips.
Personal phone numbers remain hidden.

3) Security and safety inside and outside the classroom

Reliable communications is the top priority when it comes to safety! With Sangoma Switchvox SIP-based system, your school is equipped with everything you need for quick alerts and announcements.

IP Cameras, bell/speaker systems, door ringers, etc.
Quick Alerts: mass emergency alert options for both teachers and parents.
D-Series phones: custom alerts and Bell Commander.

4) Modern features you didn’t know you needed.

Check out these modern features that your school should know about!

Teachers:
- VM to Email
- Conferencing
- Status
- Mobility
Admins
- Recording & Reporting
- API (Application Programming Interface)
Office Staff
- Call Queues
- Switchboard
- Pop Up Messages

5) Future proof

Sangoma Switchvox is future proof. You will be able to easily migrate to private or public cloud in the future and the Switchvox software is built to work on standards-based hardware. It is non-Proprietary with non-Forklift upgrades!

Call one of our VoIP experts today at 1-800-398-8647 to schedule a demo!

4 Features to Enhance Your Patient Experience with Konftel’s Video Conferencing Bundles

by Ying-Hui Chen

Are you looking for ways to improve your patient experience? You’re in the right place! Konftel offers a wide range of high end video solutions for both patient-centered care and healthcare collaboration needs.

There’s no time like the present to enhance your patient experience and increase efficiencies for your healthcare workers! In this blog post, we will focus on 4 key features and walk you through how Konftel’s video conferencing bundles can help you enhance your patient experience.

How to Enhance Patient Experience with Konftel’s Video Conferencing Bundles

Crystal clear audio & video quality:

Konftel’s C20Ego and C2055Wx are perfect desktop video solutions for online consultation between patient and healthcare professionals. With crystal clear audio and video quality, you will be able to maintain high quality consultation sessions.

For professional medical meetings, Konftel’s C5055Wx is an ideal solution with outstanding optics.

No-hassle installation and setup with just a simple USB cord

Ditch the complicated installation process and simply plug in a USB cord to get your system up and running! That’s how simple it is with Konftel’s video conferencing solutions.

Two-year warranty:

Konftel’s video conferencing bundles come with an outstanding two-year warranty! This will put your mind at ease, knowing that your equipment is protected with quality.

Highly Compatible:

Konftel’s video conferencing solutions are compatible with many third-party manufacturers including Skype for Business, Cisco, Avaya, Mitel, and more. You will be able to use the platforms your patients are already familiar with and reduce the setup time!

3 Konftel Video Conferencing Bundles for Healthcare and Telemedicine

Konftel C20 Ego: Ideal for online consultations and telemedicine services

Includes the Konftel Cam20, Ego Speakerphone, and OCC Hub
Meeting size: up to 6 people
4K Ultra HD
OmniSound® with HD audio
105° field of view
One Cable Connection Hub

Konftel C2055Wx: Ideal for online consultations and telemedicine services

Includes the Konftel Cam20, 55 Speakerphone, and OCC Hub
Meeting Size: up to 12 people
4K Ultra HD
OmniSound® with HD audio
105° field of view
USB for PC-based collaboration

Konftel C5055Wx: Ideal for professional medical group meetings

Includes the Konftel Cam20, 55 Speakerphone, and OCC Hub
Meeting Size: up to 20 people
OmniSound® with HD audio
72.5° field of view
12x optical zoom
USB for PC-based collaboration

Are you ready to take your healthcare service to the next level? Visit our website to learn more about Konftel’s video conferencing solutions or simply call one of our VoIP experts at 1-800-398-8647 to find your ideal solutions!

Brian Hyrek: Your Favorite VoIP Supply Representative

March 2, 2021 by Ying-Hui Chen

Our Spread the Love: Vote for your Favorite Rep event has come to an end and we have a winner! Brian Hyrek was voted to be our customers’ favorite VoIP Supply representative and one customer has been drawn randomly to receive a $150 gift card. Let’s learn a little more about Brian!

About Brian Hyrek

Brian has been a passionate member of the VoIP Supply team for over 10 years. Specialized in VoIP solutions for Integrators, Resellers, and Service Providers, Brian has helped many customers with their communication needs. With Brian, you can expect his attention to every last detail of your VoIP needs, rapid responsiveness and professional assistance.

Brian is certified with several known brands, including:

Cisco Small Business Certification
Poly Voice/Video Certifications
Trixbox Certifications
Sangoma Sales Certified
Switchvox Certification
Axis Network Video Fundamentals
Certified 3CX Titanium Partner
Xorcom Certified Reseller
Fanvil Sales Certified
Yealink Sales Certified
Grandstream Sales Certified

Click here to learn more about Brian or simply give him a call at 716-531-4318 or email [email protected] for your VoIP needs!

5 Fanvil Hotel Phones: Affordable, Reliable and Highly Compatible

March 1, 2021 by Ying-Hui Chen

Fanvil keeps bringing greater value with high quality VoIP models and service! Fanvil’s hotel phone series comes with up to 6 soft keys that can be easily programmed for housekeeping, ticketing, food & beverage and more.

The custom faceplate options are also available on the H3 hotel phones! Contact one of our VoIP consultants today at 1-800-398-8647 to learn more details.

5 Fanvil Hotels Phones for a Wide Range of Scenarios

The Fanvil hotel series includes 5 models, let’s take a look at each one:

H2U 2-Line Hotel Phone

The H2U is an affordable and reliable hotel phone. This device can serve as a hotspot and share one number from the server. When a call comes in, each extension phone will ring together. This makes it easy to answer calls from any location you may find yourself in your business!

2 SIP Lines
HD Audio with wideband Codec: G.722, Opus
10 speed dial keys, 1 programmable DSS Key
3-way Conference

2) H3 Basic Hotel Phone (Custom faceplate options available!)

If you are looking for an economical, yet reliable hotel phone with a contemporary appearance and excellent voice quality, the H3 hotel phone is your go-to solution! The Fanvil H3 has 6 programmable soft keys that can be programmed for quick extensions such as housekeeping, ticketing, food & beverage and more. Our customers love how easy to use it is and its elegant appearance.

Don’t forget that you can customize your H3 hotel phone with a custom faceplate. Call one of our VoIP experts at 1-800-398-8647 today to learn more.

1 SIP Line
6 Programmable keys
1 USB Charging Port

3) H3W WiFi Hotel Phone – NEW!

The Fanvil H3W in Black is an upgraded model from the H3 model. This device comes with a built-in WiFi feature! It brings the same elegant appearance you’ve come to know and love from the existing H3, but with the added bonus of wireless connectivity.

2 SIP line
1 USB Port for Phone Charging
6 Programmable Keys for Speed Dial Functions
Built-in WiFi

4) H5 High-End Hotel Phone

The H5 is a high-end, 1 SIP line hotel phone which features great voice quality and easy integration with a vast selection of communications platforms. It also comes with 6 programmable soft keys for housekeeping, food & beverage and more!

1 SIP Line
Wideband codec G.722
Full-duplex acoustic echo canceller
Easy installation and configuration
Support for fast ethernet- 10/100 mbps

5) H5W WiFi Hotel Phone – NEW!

The H5W is an upgraded version of the H5 hotel phone. This model comes with 2 SIP lines and built-in WiFi to give you wireless flexibility you need! It can serve as a SIP hotspot and it features a 3.5 color display and supports H.264 video decoding.

2 SIP lines
Support PoE
Indicator Light
3.5-inch 480×320 color display
Supports Opus codec

All these hotel phones can also be used in scenarios such as schools, hospitals, supermarkets and more! Contact one of our VoIP experts at 1-800-398-8647 today to learn more!

What’s New This Month? New VoIP Products, Sangoma Connect Updates and More!

February 26, 2021 by Ying-Hui Chen

We wanted to make sure you stay up to date with the latest VoIP reseller news! If you missed this month’s reseller webinar, make sure you don’t miss out on this webinar recap. This month, our team covers new products from Yealink, Mobotix, Snom, Sangoma Connect updates, Yealink’s deal registration program and so much more! Let us walk you through them one by one.

Download our presentation slides to see all updates.

New VoIP Products

Yealink’s WH66 DECT Wireless Headset that features noise cancellation and a 4.0 touch-screen console
Mobotix Bridge – functions with licenses for your specific scenario.
Snom M10R KLE SIP DECT 4-Line Rugged Handset – ideal solution for small businesses

Sangoma Connect Update

Have you tried Sangoma Mobile App for FreePBX & PBXact? This is a newly launched feature that allows users to stay connected at all times! Key features include:

Audio & Video Calls using your Business Extension
QuickDial with BLF
Powerful Call Control
Secured Communications

Upcoming Poly Studio Series

Poly Studio P5/ Kits for office collaborator and flexible worker
Poly Studio P15 for remote worker and connected executive
Poly Studio P21 for connected executive and office collaborator

Yealink’s Deal Registration Program

Last but not least, don’t forget to take advantage of Yealink’s new deal registration program and get up to 4% off on Yealink phones. Click here to submit your request!

We look forward to seeing you in our next VoIP Reseller Webinar in March 2021! Click here to register today.

5 Tips to Deliver Excellent Customer Service with 3CX

February 19, 2021 by Ying-Hui Chen

Are you looking for ways to improve your customer service with the 3CX system? You have come to the right place! Today we will share with you some tips on how to deliver exceptional customer service with 3CX’s Chats, Facebook and SMS integrations.

Download our 3CX presentation slides here

Understand Your Customers

Have you noticed that your customer’s communication needs are changing? While many baby boomers still prefer traditional communication such as calling and emails, the millennials now prefer chat and facebook messaging, mirroring usage in their personal lives. There are two things to remember:

Choice: It’s important to let your customers choose the platform that’s right for them.
Efficiency: Responses need to be instant and efficient

Offer Immediate Assistance with 3CX Live Chat

Live chat is consumers preferred support channel nowadays. It’s important to offer customers immediate help with minimal effort required. 3CX’s Live Chat feature can help you boost sales, revenue and loyalty!

3CX Live Chat can be integrated with WordPress and custom built sites:

Included in all 3CX Licenses
Utilises WebRTC
Chat from your Webclient

Of course, sometimes chats can’t solve all problems, if that’s the case, elevate chat to voice or video call – Free of charge. This will help you:

Avoid customers having to call a number and speak to another team/agent
Increase conversions and Improve response times
Increase customer satisfaction – no need to dial a number

Take Advantage of the New Chat Features for Update 7

The New Chat for 3CX’s Update 7 comes with more advanced features that will help you improve customer service, including:

New chats are auto-assigned to the person who answers
Auto responses for chat customers
Queue manager can view chats and whisper
Operator’s avatar image visible once the agent takes ownership

There are also new chat reports available to ensure that your agents are engaging with customers at all levels!

Integrate 3CX with Facebook Messenger

3CX’s Facebook integration is secure as it saves no data and doesn’t have access to data from Facebook. The stateless proxie’s forget about the SIP Request once it has been transferred. Some benefits include:

No need to login to Facebook
No additional software fees
Access specialized reports
Capture leads quickly
Offer a new support channel
Increase customer satisfaction

Utilize 3CX SMS (Short Message Service)

SMS stands for Short Message Service. It is also known as texting. 3CX SMS supports 10 Digit Long codes and P2P. Your agents can receive and/or send SMS directly from the 3CX Chat. Even better, you will be able to share numbers between agents or assign individually – very efficient team collaboration!

Here are some common usage of 3CX SMS:

Send & confirm appointment reminders
Resolve customer queries
Send product offers
Update opening and closing times
And more!

Are you ready to level up your customer experience with 3CX? Visit our website or give us a call at 1-800-398-8647 to learn more now!

3+ NEW Grandstream Products for 2021 You Must Know About

Algo Introduced the New 8198 SIP PoE+ Ceiling Speaker with Algo Satellite Technology

Deploy IP Paging Cost-Effectively with Algo Satellite Technology

March VoIP Hardware Roundup: Grandstream’s GUV 3050, CyberData Alert Button and More!

3+ New VoIP Products This March

How to See a Video Preview on Fanvil’s i53W Indoor Doorphone

How to See a Video Preview on Fanvil’s i53W Indoor Doorphone

5 Reasons to use Sangoma Switchvox in Education

4 Features to Enhance Your Patient Experience with Konftel’s Video Conferencing Bundles

How to Enhance Patient Experience with Konftel’s Video Conferencing Bundles

Brian Hyrek: Your Favorite VoIP Supply Representative

About Brian Hyrek

5 Fanvil Hotel Phones: Affordable, Reliable and Highly Compatible

5 Fanvil Hotels Phones for a Wide Range of Scenarios

What’s New This Month? New VoIP Products, Sangoma Connect Updates and More!

5 Tips to Deliver Excellent Customer Service with 3CX

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