Troubleshooting – My Snom C520 Conference Phone Doesn’t Ring

October 30, 2019 by Ying-Hui Chen

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: What versions of FreePBX provide a high availability HA solution? Today, we have more new real questions and answers from VoIP users just like you.

What can I do when my Snom C520 doesn’t ring

Q: What can I do when my Snom C520 doesn’t ring when there’s an incoming call?

A: You can try the suggestions below:

Make sure there is a dial tone before dialing.
Make sure the ringer volume of the phone is not set to off
Make sure the DC power cable, Ethernet cable, AC power cord, and the power adapter are plugged in properly
If other telephones in your office are having the same problem, the problem is in the wiring or IP PBX service. Contact your service provider (charges may apply) or system administrator.
Other electronic products such as ham radios and other DECT phones can cause interference with your conference phone. Try installing your conference phone as far away as possible from these types of electronic devices.
Unplug the AC power cord from the wall outlet. Wait for approximately 15 seconds, and then plug it back in. If you still cannot get a dial tone, please contact our customer service hotline designated above for assistance.
See the user manual for more information

STAY TUNED

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591

How Do Fanvil Devices Management Service (FDMS) and Provisioning Service (FDPS) Work?

October 29, 2019 by Ying-Hui Chen

If you haven’t heard about Fanvil’s FDMS (Fanvil Devices Management Service) and FDPS (Fanvil Devices Provisioning Service), you are really missing out!

FDMS/FDPS provides remote device management service via TR069. It allows you to manage devices through LAN or WAN and can support configuration, deployment and firmware upgrade capabilities. Better yet, the FDMS is completely free for all Fanvil service providers and resellers. Log in to learn more about Fanvil’s FDMS HERE!

If you missed our Fanvil FDMS/FDPS webinar, download the presentation slides here! Our webinar recording will be ready and published shortly. Stay tuned!

Key FDMS/FDPS Feature Overview:

Alarm notification of failures – Email, Web, SMS (Optional)
Device and System Logs – Phone, Door access
Door management monitoring and access control – Add/delete RFID Access Cards
Others – Video Preview * Network Phone/Contact Information Director Access

Fanvil FDMS/FDPS Webinar Q&A Session:

Q1: What will happen if I input the wrong MAC address? Will I provision somebody’s phone?

A: For a mass deployment, you will have a barcode to scan and won’t need to do this manually so chances are, you won’t make a mistake. However, if you do make a mistake, it will lead to an error if the MAC belonged to another real customer; if it was not existed, that would be fine.

Q2: Via TR069 can the FDMS access a device at a customer’s location to hit the phones GUI and specifically download a PCAP?

A: This is not currently supported but it would be supported in the future.

Q3: Does the FDMS provide an aggregator for multiple door boxes so one may track a specific person’s comings and goings?

A: There is EGS log in FDMS which will collect connected door phones’ door opened logs. But this is not for all coming and going. It’s only for door phones that have a keypad and card reader outside. There is a button or remote control to open the door internally.

Q4. Does FDMS provide MOS scores or other call quality information that will help the actual customers understand where their quality issues lie?

A: FDMS would receive phones’ RTCP-XR which are included MoS value for calls.

Q5: Does the FDMS support SMS alerts to US phones?

A: Yes it does. This is an optional feature. You may have to work with a 3rd-party in order to transmit the signal.

How to Make an Emergency Call from Spectralink Versity WiFi Phone

October 28, 2019 by Ying-Hui Chen

Many of our Spectralink Versity customers are healthcare providers that face emergency events almost every day. Having the ability to make an emergency call right from your wireless device is important!

Spectralink Versity is a perfect WiFi phone solution for the healthcare industry as it is easy and secure to operate. Today we are going to show you how quick it is to make an emergency call right from Spectralink Versity’s lock screen!

How to make an emergency call from Spectralink Versity’s lock screen

Spectralink Versity WiFi phone allows you to directly enter an emergency number from its lock screen. Only emergency numbers will be activated here.

Tap EMERGENCY
Dial emergency number. If the number has been programmed in Biz Phone, the Biz Phone app will open and the call will be attempted via Wi-Fi

If your system administrator has programmed emergency numbers, they will be available through the EMERGENCY INFORMATION banner. From the lock screen:

Tap EMERGENCY banner
Tap EMERGENCY INFORMATION two times

Read the user guide to learn more: https://support.spectralink.com/sites/default/files/resource_files/721-0060-000_1.pdf

Easy enough? Have you successfully dialed out emergency calls on your Spectralink Versity WiFi phone?

Learn More about Spectralink Versity WiFi Phone

Snom’s D717 IP Phones are Now Certified with 3CX Version 16!

October 25, 2019 by Ying-Hui Chen

Did you know? Snom’s D717 entry-level color IP phones are now fully certified with 3CX v16! Now users can use Snom’s D717 with 3CX software seamlessly.

Click here to see the guide on how to configure your D717 SIP phone via its web interface, or alternatively to provision and configure it remotely from the PBX interface.

About 3CX Version 16

3CX launched 3CX v16 back in March 2019 and since then, they have been relentlessly releasing new updates including the new Android app, Live Chat & Talk, new CRM integration with HubSpot and more. Learn more about new v16 updates here!

About Snom’s D717 IP Phone

The Snom D717 is a high performing device that features 4 SIP accounts, HD audio, a 2.8’’ color screen, and more. This entry-level IP phone is perfect for both small or large scale deployments. See more popular features:

2.8” full-color LCD screen (320×240) and elegant design
Supports 4 SIP Accounts
3 paperless PFK
GigE
Supports DECT dongle for add-ons (headsets, conference speakerphone)
USB Port

Are you using Snom’s D717 with 3CX? What’s your experience? We’d love to hear from you! If you have questions regarding 3CX v16 or Snom products, don’t hesitate to contact one of our VoIP experts at 1-800-398-8647!

October VoIP Phone Roundup: Fanvil XU Series, Grandstream GRP2615 and Poly Trio 8300!

October 24, 2019 by Ying-Hui Chen

October is all about new IP phones at VoIP Supply! This month, we are introducing some more new exciting VoIP phones from our top brands. Let’s dive in!

Fanvil’s XU Series IP Phones

If you’ve heard about Fanvil’s X Series IP phones, you must check out their XU Series! These new VoIP phones come with additional side screens and more buttons to allow easy management and navigation.

Better yet, the XU Series is equipped with up to 60 programmable DSS keys (12 two-colored physical keys)! Who doesn’t love buttons?

This series include th X3U, X4U, X5U, and X6U. Be sure to check them out!

3.5 inch side color screen(s)
Up to 5 line keys, 60 DSS keys
Up to 20 SIP Lines
PoE, Gigabit
Opus support, IPV6
Harman Speaker
Built-in Bluetooth

Poly Trio 8300 Conference Phone is Here!

The Poly Trio 8300 Conference Phone is also this month’s big star! Designed for small meeting rooms with up to 5 people, this powerful conference phone offers the same familiar interface as its predecessors and allows users to join meetings quickly and effectively in just seconds with the touch of a button. This device is currently in stock! Get one of them to try out!

Up to 3 line registrations
Audio connectivity for mobile devices
Wi-Fi audio calling (2.4-5 GHz)
3 cardioid microphones

Grandstream GRP2616 High-End IP Phone is In Stock!

The Grandstream GRP2616 is part of the GRP IP phone family. This carrier-grade IP Phone features dual LCDs, integrated Wi-Fi, Bluetooth support, 48 multi-purpose keys (MPKs), an available extension module, dual Gigabit ports, and more.

Just like other GRP Series models, the GRP2616 is equipped with zero-touch provisioning which makes mass deployment and management a breeze! See the whole GRP Series here!

These are just some of the featured new VoIP hardware this month. See them all here! What’s your favorite new SIP phone this month? We want to know!

What are the differences between Fanvil’s XS Series and XU Series?

by Ying-Hui Chen

Fanvil’s XS Series is known for its beautiful color screen, ease of use, and affordable price point. If you or your customers have one of these IP phones, you can’t miss out on Fanvil’s new XU series!

Many of our customers are wondering what are the differences between these two series so we decided to create a blog post to explain all about it! For those who are not familiar with the XS Series, here’s a quick introduction:

About Fanvil’s XS Series IP Phones

Fanvil’s XS Series include the X3S/X3SP and X5S. The X3S (without PoE) and X3SP (with PoE) are entry-level phones with 2 line keys and 2 programmable DSS keys. These two are the basic phones designed for home office users or call centers.

On the other hand, the X5S IP phone is a high-end model in this series. The X5S is equipped with 6 SIP lines and 8 DSS keys with up to five pages (virtualized total 40 DSS keys).

What are the differences between Fanvil’s XS Series and XU Series?

So what are the different features from the XU Series? In a nutshell, the XU Series was designed with more screens and buttons to fit middle-level users’ needs!

Additional Screens and More Programmable Keys

The additional screen(s) on the side gives you convenience when using DSS keys, built-in Bluetooth, and dual Gigabit ports. Depends on the models you choose, you can potentially have up to 60 DSS keys (5 pages of 12 keys)!

Did I mention that the screens are bigger as well? The X6U SIP phone comes with a 4.3’’ (480×272) color LCD screen!

More Advanced Features and Functionalities

The XU Series also gives you more powerful support such as Built-in Bluetooth, Wi-Fi support via a USB dongle, customized icon color, and more! Check out the comparison chart below to see them side by side:

Download the Fanvil IP phone comparison chart here!

All these Fanvil IP phones have a color screen and high interoperability. They are all compatible with major platforms such as 3CX, Asterisk, Broadsoft, Elastix, Zycoo, etc. If you love touch screen IP phones, check out the X7 enterprise phones!

Don’t forget to attend our upcoming Fanvil webinar to learn all the details about this new series and have your questions answered!

Sangoma’s SIPStation Named #1 in 2019 SIP Trunking Customer Satisfaction

by Ying-Hui Chen

Sangoma is excited to announce that SIPStation, Sangoma’s SIP trunking service, has been named number one in customer satisfaction by industry analysts!

The 2019 SIP Trunking Customer Satisfaction report was researched and developed by the Eastern Management Group, Inc. More than 3,000 IT managers participated in the survey and reported on their experience as customers of 29 SIP trunking companies evaluated.

This independent survey measures 5 customer satisfaction categories including support, management tools, total overall satisfaction, recommend to a friend, technology & product, and purchase experience.

Click here to download the full report.

SIPStation is Sangoma’s SIP trunking service used by many of our customers when deploying a Unified Communications (UC) solution. It is very easy to configure and reliable. Learn more about Sangoma’s SIPStation here!

Congratulations, Sangoma! We’re excited to hear this great news. We will continue providing the best VoIP solution to our customers!

VoIP Fulfillment by VoIP Supply: Same-Day Turnaround and High-Quality Output

October 23, 2019 by Ying-Hui Chen

The VoIP Supply team keeps expanding on the provisioning and fulfillment capabilities to exceed our customers’ needs and stay ahead of changes in technology.

Through a secure user portal, our customers are able to stay in control of their business from start to finish! The real-time automation service gives you visibility into inventory, outbound shipping, customer RMA’s and so much more. Check out some of the advantages below that really make VoIP Fulfillment by VoIP Supply stand out in the crowd!

Key Advantages of VoIP Fulfillment by VoIP Supply

Secure user portal to order and manage your business
Manage your business with real-time automation of local receiving, outbound shipping, product provisioning and customer RMA’s.
Real-time visibility into privately stocked inventory, as well as real-time connections to all of your order information 24/7/365.
Integrated support to assist your business in managing, and tracking RMA’s or support issues.
Private inventory storage and palletizing.
Equipment provisioning.
Re-packaging with custom inserts.
Customer service maintenance.
RMA product returns.

Same-Day, High-Quality Turnaround Even with Spike Orders

VoIP Fulfillment by VoIP Supply normally has the ability to fulfill around 500 phones per shift a day, however; one day, we received an order of 750 phones from one of our fulfillment clients and our team was able to get the phones ready to ship the same day with the same quality without missing any parts or labeling. Through Fedex’s overnight shipping service, we were able to deliver the products the same day without any delay.

VoIP Supply continues to monitor the growth of the program and add additional locations as necessary to maintain the same-day turnaround and high-quality output of the service.

Download the full case study here!

To learn more about our VoIP fulfillment and provisioning services on our website or give our Channel Manager, Don Stefanie, a call today at 716-213-6906 or email at dons@voipsupply.com today!

How to Check The Firmware Version of Your Fanvil IP Phone

October 21, 2019 by VoIP Experts

Before you start provisioning your Fanvil IP phones, it’s important to bring your firmware up-to-date to ensure that the minimum requirements and features are implemented. The minimum required firmware is specified in the guides here:

For Fanvil X series
For Fanvil C series

Not sure about what firmware version your Fanvil IP phone has? Keep reading!

How to Check the Firmware Version of Your Fanvil IP Phone

Checking the firmware version of your Fanvil IP phone is quick and simple. You can check the version right within the device’s own web interface. Follow these steps:

Point your web browser to your phone’s IP address.
Login to your account (default user/password: admin/admin).
Navigate to “Information >> System >> Software.” This number is your device’s running firmware.

Easy enough? In the next How-to blog series, we will show you how to manually upgrade your firmware. Stay tuned and come back to VoIP Insider to learn more!

[Video] How to Success with Snom!

October 18, 2019 by Ying-Hui Chen

Snom and VTech have a robust suite of products including IP phones, conference phones, headsets and hospitality phones. These business phone solutions come with higher margins, longer warranties, and US-Based support! Check out Snom’s D7XX Series:

Watch our webinar recording above to learn what Snom has to offer and how you can succeed with Snom. Becoming an authorized online reseller through VoIP Supply, you’ll receive professional support and get first-hand information about new Snom and VTech products.

VoIP Supply is Now an Authorized Distributor of Snom!

Why Join the Reseller Program?

Access to Snom’s latest promotional offers and new products
Support from the most experienced technical support team
Professional training on Snom products
For products sold by unauthorized resellers, Snom will not offer any support

Troubleshooting – My Snom C520 Conference Phone Doesn’t Ring

What can I do when my Snom C520 doesn’t ring

STAY TUNED

How Do Fanvil Devices Management Service (FDMS) and Provisioning Service (FDPS) Work?

Fanvil FDMS/FDPS Webinar Q&A Session:

How to Make an Emergency Call from Spectralink Versity WiFi Phone

How to make an emergency call from Spectralink Versity’s lock screen

Snom’s D717 IP Phones are Now Certified with 3CX Version 16!

About 3CX Version 16

About Snom’s D717 IP Phone

October VoIP Phone Roundup: Fanvil XU Series, Grandstream GRP2615 and Poly Trio 8300!

Fanvil’s XU Series IP Phones

Poly Trio 8300 Conference Phone is Here!

Grandstream GRP2616 High-End IP Phone is In Stock!

What are the differences between Fanvil’s XS Series and XU Series?

About Fanvil’s XS Series IP Phones

What are the differences between Fanvil’s XS Series and XU Series?

Additional Screens and More Programmable Keys

More Advanced Features and Functionalities

Sangoma’s SIPStation Named #1 in 2019 SIP Trunking Customer Satisfaction

VoIP Fulfillment by VoIP Supply: Same-Day Turnaround and High-Quality Output

Key Advantages of VoIP Fulfillment by VoIP Supply

Same-Day, High-Quality Turnaround Even with Spike Orders

How to Check The Firmware Version of Your Fanvil IP Phone

How to Check the Firmware Version of Your Fanvil IP Phone

[Video] How to Success with Snom!

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