Search results for: 'cms'

As a VoIP service provider you're not a huge fan of VoIP hardware. You want to sell VoIP service - not spending time dealing with VoIP adapters. In working with hundreds of VoIP service providers over the last five years a handful of VoIP adapters have shined above the rest. These VoIP adapters have shown to be powerful, yet easy to configure en mass and maintain throughout your customer's lifecycle. End customers have also raved about them. Your customers will too. If your cus...

Keeping up with the latest in technology for your business can be tough. A few years ago you upgraded your PBX system. It's barely paid for. Now you hear about VoIP and the power of a VoIP system . You have to have one. But what about all that money you've already spent on your existing PBX system? You might not be able to recoup all of the investment you've made in your old PBX system. However you can recoup some by using your existing analog telephones with your VoI...

A Refreshing Look at Reconditioned Equipment When it comes to purchasing previously used goods off of Craigslist, eBay or your favorite dealer there's no telling what you're actually going to get. It's because there's no standards when it comes to non-new equipment. Not with Refresh by VoIP Supply. Each Refresh product goes through a standard 10 phase reconditioning process to ensure that each product has been fully tested and is ready to perform like it did when it...

Even Reconditioned Equipment Breaks Of course, each Refresh product comes with a 1-year warranty. Sure your Refreshed equipment has gone through an exhaustive reconditioning process. But that doesn't mean things don't break. That's where the Plus 1 extended warranty comes in handy. The Plus 1 extended warranty extends your Refresh product warranty period from the standard 1 year to 2 years . If your equipment fails, malfunctions, or ceases to operate properly for any re...

Selling tens of thousands of VoIP adapters every year exposes you to A LOT of questions. The interesting thing is that the same questions seem to be asked over and over and over again. That’s how this FAQ came to be. The VoIP adapter overview you’re about to read has been compiled over the last five years. It contains the most commonly asked questions about VoIP adapters from folks like you. What is a VoIP adapter? A VoIP adapter is a device t...

You're ready to buy a VoIP system. You've picked out your VoIP service provider. You even know which VoIP phone system you're going to buy. But you're worried. What if the power goes out? What if my Internet connection goes down? Or maybe you're concerned about call quality since telecommunications is critical to your business's success. Don't worry. You're not alone. Thousands of VoIP system owners have had t...

HD voice is a technology that delivers at least twice the sound as compared to a typical voice phone call delivered on a landline through the world's analog circuit-switched phone network. "Plain old phone service" or POTS to be hip; Public switched telephone network or PSTN if you're more formal Real world benefits from HD voice include: Better comprehension and clarity, especially in long detailed and/or technical discussions ...

VoIP adapters are simple devices. But that doesn’t mean that selecting one is. Here are four easy steps for you follow in order to select the right VoIP adapter. How many telephones do you need to connect? The number of telephones that you need to connect to your VoIP adapter will determine the number of FXS ports you will need. If you want to connect telephone you will need a VoIP adapter with one FXS port. If you want to connect two home phones, you will need ...

Simply put, HD voice makes everything (voice) better. With an HD voice call delivering twice the sound as a narrowband one, there's much more audio information provided for the brain to process, resulting in less fatigue and better comprehension. Computer-based processes like voice recognition and speech-to-text also gain from HD voice, with better accuracy. Advocates of HD voice use the cliche' of a call sounding as clear and natural as if you are talking...

Over twice the clarity and fidelity for more productive voice communications Today's businesses need HD Voice . It multiples productivity by leveraging the most expensive resources: people and time. Polycom's HD Voice delivers more than twice the clarity of older generation telephony, improves productivity, resolves accents, reduces fatigue and facilitates more natural conversations. HD communications are becoming the standard. Face to face communication is HD in its very n...

If you've ever worked in a call center or spent long periods of time on the phone you know how valuable a VoIP headset can be. But for all their value, finding and selecting the right VoIP headset can be quite the challenge. Fortunately there is a way to make sense out of all of the VoIP headset choices facing you today. It starts with learning more about VoIP headsets (which can be done here and here) then using the six questions found below. These questions (when answered) wil...

Don't jam a square peg in a round hole You've probably used the phrase, "jamming a square peg in a round hole" to describe a time when you got the job done without using the right pieces. When it comes to VoIP you can jam a square peg in a round hole too. Like when you use desktop VoIP phones in your conference room. Sure it works, but it's not the right piece. You might not be aware that there exist different types of VoIP phones. Each type serves a different purpose or e...

VoIP Supply offers you over 250 different VoIP gateways. Choice is great. But how do you figure out which VoIP gateway is best for you when there are over 250 different models to choose from? Right now it might seem like a difficult task. Thankfully a little time and some sound advice will make selecting the right VoIP gateway simple and easy for you. The following selection process is simple. It is based on a series of questions that once answered will poi...

The simple way to implement a VoIP phone system The old saying goes that there are a hundred ways to skin a cat. The same holds true for implementing a VoIP phone system . But that doesn't help you much does it? Heck, it would probably nice to just know one way to skin a VoIP implementation! Well unless you are working in a large enterprise environment, have multi-site concerns or need an advanced distributed set-up a basic VoIP implementation will suit your needs. What ...

Microsoft Teams has become more and more popular for a reason! Let's check out what makes their service stand out: Key Features and Functions Microsoft Teams offer a free version and 3 paid plans. The free version gives you all the basic functionalities including meeting sand calling, chat and collaboration, and more app integration services; while the paid versions give you more advanced productivity apps, security and compliance support. Microsoft Teams has the solution for a...

Before selecting a VoIP headset it's important to learn more about them. One of the best ways to learn about any product is to learn and understand from others who have gone through the same process. What follows is a FAQ on VoIP headsets that addresses the major concerns from customers like you that have been documents over the last few years. Please read on… Will I like the headband or over the ear style? This is a user specific preferenc...

There's a VoIP phone for every role Typically, the phrase VoIP phones is all someone ever knows of a VoIP system. This makes getting the right VoIP phone in their hands extremely important. In a perfect world you'd be able to easily assess the needs of every person using your VoIP system. This would ensure that the VoIP phone they receive matches their needs. You probably don't live in a perfect world. It's likely difficult or downright...

We think you'll find the benefits Refreshing Lets face it - the days of “nothing but new will do” are over. VoIP Supply knows this. That's why VoIP Supply has designed the Refresh, a line of reconditioned products that delivers unmatched value to those who are looking for an alternative to budget busting new in box products. Don't believe? Check out the benefits of purchasing a Refreshed product below. You should find the benefits quite refresh...

What is a codec? The word codec comes from mashing together the functions of compressing (co) and decompressing (dec) analog sound into digital bits for use by computers and networks. There are literally hundreds of audio codecs -- pieces of computer code -- available today and embedded in any device that plays sound, from a simple MP3 player to the hottest smart phones. Some are open source and free while others are proprietary and/or patented, requiring licensing ...

You're likely already familiar with headsets. They've been around for decades and save for some technological advances haven't changed much. You plug it in, you put it on and then you use it. But there's a lot of benefits to using a VoIP headset . These include: Preventing muscle soreness and discomfort that comes with improperly holding a VoIP phone handset. Freeing your hands to complete other tasks while using your VoIP phone. ...

So you've got some HD voice-capable phones and you want to make the move from G.711 narrowband into wide world of wideband. How will that affect your network? How do HD voice phones "talk" to other HD voice phones in your organization, other organizations, and the PSTN/POTS? The three keywords here are bandwidth, transcoding, and interconnection. And you really only need to worry about one of the three. Bandwidth If you are currently using G.711 to carry VoIP traffic, the codec ...

When you sell a few thousand VoIP gateways every year you end up fielding A LOT of questions. Funny thing is the same questions about VoIP gateways get asked over and over again. The FAQ that you’re about to read about VoIP gateways has been compiled over the last five years. It contains the most commonly asked questions from folks just like you. What is a VoIP gateway? A VoIP gateway is a piece of hardware that converts TDM telephony traffic from the PSTN in...

You might have heard that Fax over IP doesn't work You might have heard that it will never work. But before you give up on Fax over IP before you've even begun, let's talk about Fax over IP for just a minute and debunk some of the myths you may have heard. What is Fax over IP? Fax over IP (also known as FoIP) refers to the method and technology of sending fax documents over an IP network (local or wide area). This is different from the way faxes have traditionally been handl...

Each and every Refresh product goes through a thorough and exhaustive reconditioning process. The following steps are taken to Refresh a product: Visual Inspection Upon receipt all products are visually inspected. Only grade “A” products with minimal cosmetic damage are accepted. All other products are rejected. This ensure only the best products go through the Refresh process. DOA (Dead on Arrival) Each product that passes the initial visual inspection is th...

Don't let buzz words and technology acronyms get in your way. Selecting phones for your VoIP calling needs can be fast and easy. All you have to do is follow these 9 straight forward steps. Step One - What phone system or VoIP service provider are you currently using? What good is an IP phone if it is not compatible with the phone system or service provider that you are using? With the advent of open source phone systems, SIP and BYOD service providers it's ea...

Moving your SMB from analog systems to IP systems can be tough Whether it's your phone, surveillance or alarm system you've probably encountered some hurdles and setbacks in moving your small medium business from the old world to the new. And no system has proven time and time again to be more difficult to successfully migrate from analog to IP than fax. The problem with Fax over IP for small medium businesses Over the last decade faxing has taken a back seat to other forms of d...

Frequently Asked Questions - IP Phones Question 1: Should I use an ATA or an IP phone? Answer:   It depends on your preference and budget. An ATA will allow you to use analog phones for VoIP. While this might save money, they do not have one touch feature keys (e.g. transfer, hold, etc.). On the other hand, using IP phones will provide more features that are similar to digital phones. Question 2: Can I use VoIP for all the phones in my residence? Answer:   Definitely, ...

Selecting the Right VoIP Phone System You're excited about VoIP. You're salivating over the juicy benefits and fattening of your wallet that comes with implementing a VoIP phone system . Your cravings are understandable. Who wouldn't want to tear into the meat of an implementation that promises so much? But before you go about carving out a budget and selecting that prime system there are a few questions you should answer. What type of phone system best fits your business? ...

Technical Support Engineer JOB SUMMARY: To provide assistance and support to the Services &amp Operations department in our ongoing Customer Support, Help Desk, Remote Support, Provisioning Services, and Fulfillment efforts. ESSENTIAL DUTIES & RESPONSIBILITIES: Timely, accurate and positive response and resolution to customer’s technical support needs and questions. Proper triaging and escalation of tickets beyond scope of expertise. Completely and accurately assis...

FULFILLMENT PROVISIONING SPECIALIST JOB SUMMARY: This position includes product (VoIP phones and adapters) provisioning, testing, packaging and shipping in preparation for order fulfillment. Attention to detail and 100% complete accuracy are critical to success in this role. ESSENTIAL DUTIES & RESPONSIBILITIES: Ensure all provisioning is done in a timely matter (Just In time versus Stock) Assist operational manager with daily requests (as needed) Updating of information...

Your VoIP gateway can be simple Or it can be a complex nightmare… You're a smart person. You want to avoid the tossing, turning and sleepless nights that a VoIP gateway can cause. But how do you avoid a complex nightmare? Simple. You start by educating yourself about VoIP gateways. Exactly what the information below well help you do. So read on and avoid turning your VoIP gateway into a nightmare. What is a VoIP gateway? A VoIP gateway is a piece o...

1. What is a VoIP Adapter? 2. FXS and FXO Ports 3. How does a VoIP Adapter Work? 4. VoIP Protocols 5. Voice Codecs 6. The Types of VoIP Adapters 7. Features of a VoIP Adapter   VoIP adapters are simple devices - But they are critical for residential VoIP service. That's why it's important to understand VoIP adapters before you purchase one. What's the best way for you to do that? Why it's to learn more about VoIP adapters! Hop...

Frequently Asked Questions - Network Equipment Question 1: What are VoIP Gateways? Answer:   VoIP Gateways are devices that take analog voice signals and convert them to IP for transport over the LAN or WAN.  Question 2: What are FXO and FXS ports? Answer:   Foreign Exchange Office (FXO) ports are interfaces used to connect with the central office or PSTN analog lines. Foreign Exchange Station (FXS) ports are interfaces used to connect with end user devices (e....

Are you tangled in uncertainty about a VoIP phone system? Imagine freeing yourself of that closet full of telephony equipment called your PBX. You'd have no more complex wiring to deal with. You'd end the lack of visibility into your most crucial piece of communications equipment. Heck, you could even kick the phone guy to the curb. Think these thoughts are too good to be true? Think again my friend. You can free yourself from the pain of your current PBX. You c...

What is a VoIP Phone and How Does it Work? If you want the best VoIP calling experience, it's not just about your VoIP service—your VoIP phone plays a crucial role, too. Let's explore what a VoIP phone is, how it works, and the major components that make up this essential device. What Is a VoIP Phone? A VoIP phone is a telephone equipped with IP (Internet Protocol) technology that works with VoIP services or systems to make and receive calls. Unlike traditional phones, which...

Your local network & Internet Connection Your Calling Habits The PSTN Your disaster plan A premise or hosted phone system & VoIP service Your calling rates Your VoIP hardware Your budget & ROI In-house talent to maintain the system Getting all of the pieces to the puzzle Remember when you were a kid how much fun you'd have putting together a jigsaw puzzle? Your whole family would gather around the kitch...

Everything is going IP these days . The same is true for businesses across the world. From voice to video surveillance systems businesses across the world are migrating their legacy analog systems to those that are IP based. Of course, the time tested method for sending and receiving important business documents – fax – is also undergoing this migration. What is Fax over IP (FoIP) or eFaxing? Fax over IP (also known as FoIP) refers to the method and technology of...